Public Inquiry Recommendations

Showing 27 of 1,708 recommendations from Post Office Horizon Inquiry

What these recommendations are about — Post Office Horizon Inquiry

Key themes in this inquiry: Post Office Horizon compensation gaps · Weak Government Accountability & Scrutiny · Outdated Operational Guidance · Police investigation management · Public protection planning .
Report published 2023 — 27 recommendations across this inquiry.
Browse by inquiry — filtered to Post Office Horizon Inquiry
Inquiry Recs Accepted
All inquiries (1,708)
Mid Staffs Inquiry 290 281
Manchester Arena Inquiry 169 169
IICSA 107 96
Grenfell Tower Inquiry 104 104
Infected Blood Inquiry 103 102
Hyponatraemia Inquiry 96 96
Fuller Inquiry 92 71
Leveson Inquiry 92 77
Vale of Leven Inquiry 75 75
Baha Mousa Inquiry 73 72
Southport Inquiry 67 —
RHI Inquiry 45 44
COVID-19 Inquiry 44 24
Morecambe Bay Investigation 44 44
Brook House Inquiry 33 28
Bichard Inquiry 31 31
Angiolini Inquiry 30 29
Post Office Horizon Inquiry 27 25
Jermaine Baker Inquiry 26 22
Edinburgh Tram Inquiry 24 21
Daniel Morgan Panel 23 21
Cranston Inquiry 18 —
Paterson Inquiry 17 15
HIA Inquiry 12 12
Scottish Hospitals Inquiry 11 11
Anthony Grainger Inquiry 9 9
Al-Sweady Inquiry 9 9
Hillsborough Panel 9 5
Fingerprint Inquiry 9 9
ICL Inquiry 7 6
Litvinenko Inquiry 5 5
Azelle Rodney Inquiry 3 3
Billy Wright Inquiry 3 3
Penrose Inquiry 1 1
Clear
POH-1 Accepted
Post Office Horizon Inquiry (2025)
Respond to recommendations by 10 October 2025
HM Government and/or the Department and where appropriate the Post Office and Fujitsu shall provide written responses to my recommendations by 10 October 2025.
- The recommendation required HM Government, the Department, the Post Office and Fujitsu to provide written responses by 10 October 2025. - The Department for …
POH-2 Accepted
Post Office Horizon Inquiry (2025)
Define and publish meaning of full and fair financial redress
The Minister and/or the Department in conjunction with the Post Office shall make a public announcement explaining what is meant by the phrase "full and fair financial redress". Such an …
- The recommendation required the Department to make a public announcement explaining the meaning of "full and fair financial redress". - The Department for Business …
POH-3 Accepted
Post Office Horizon Inquiry (2025)
Apply full and fair meaning consistently across all schemes
The Post Office, the Department and the Minister shall ensure that all decision makers in HSS, GLOS and OCS/HCRS apply the meaning to be given to the words "full and …
- The recommendation required all decision makers in HSS, GLOS and OCS/HCRS to apply the "full and fair" definition when assessing awards. - The Department …
POH-4 Accepted in Part
Post Office Horizon Inquiry (2025)
Fund legal advice for HSS claimants before scheme choice
All claimants in HSS shall be entitled to obtain legal advice funded by the Department prior to choosing between accepting the Fixed Sum Offer or seeking financial redress which is …
- The recommendation required all HSS claimants to be entitled to funded legal advice prior to choosing between the Fixed Sum Offer and assessed redress. …
POH-5 Accepted
Post Office Horizon Inquiry (2025)
Allow 3-month window to accept Fixed Sum Offer after assessment
Any claimant who opts to have a claim assessed when the claim is submitted to the Post Office or the Department may decide to accept the Fixed Sum Offer at …
- The recommendation required claimants who opt for assessed claims to retain the ability to accept the Fixed Sum Offer for up to three months …
POH-6 Accepted
Post Office Horizon Inquiry (2025)
Appoint senior lawyer to ensure HSS offers are full and fair
A suitably qualified senior lawyer shall be appointed to HSS as soon as is practicable with the aim that any such appointee will take appropriate action to ensure that first …
- The recommendation required the appointment of a suitably qualified senior lawyer to HSS to ensure fair first offers. - The Department for Business and …
POH-7 Accepted
Post Office Horizon Inquiry (2025)
Grant appropriate powers to HSS senior lawyer
The appointed person shall be given appropriate powers to ensure that these tasks can be performed and carried into effect. If it is considered necessary by the appointing authority, it …
- The recommendation required the appointed senior lawyer to be given appropriate powers, following consultation with stakeholders. - The Department for Business and Trade accepted …
POH-8 Accepted
Post Office Horizon Inquiry (2025)
Require HSS first offers match Independent Advisory Panel recommendation
In HSS the Post Office shall be obliged to make, and the Department shall be obliged to approve (when necessary) a first offer to a claimant which is no less …
- The recommendation required the Post Office to make, and the Department to approve, first offers no less than the sum recommended by the Independent …
POH-9 Accepted
Post Office Horizon Inquiry (2025)
Allow HSS Fixed Sum acceptors to appeal with independent permission
The Department following consultation with the Advisory Board, claimants' representatives and any other persons or bodies it thinks appropriate, shall give urgent consideration to whether claimants who have accepted the …
- The recommendation required the Department to consider whether Fixed Sum Offer acceptors in HSS should be given a right to seek a review or …
POH-10 Accepted
Post Office Horizon Inquiry (2025)
Clarify best offer principle in HSSA guidance with examples
The Department shall issue a supplementary document/announcement clarifying the meaning and intent of the "best offer" principle in the Horizon Shortfall Scheme Appeal (''HSSA'') process demonstrating how it is intended …
- The recommendation required the Department to issue a supplementary document clarifying the "best offer" principle in the HSSA process. - The Department for Business …
POH-11 Accepted
Post Office Horizon Inquiry (2025)
Apply best offer principle equally in GLOS
The "best offer" principle which will apply in HSSA, as explained in response to Recommendation 10, shall be equally applicable in GLOS.
- The recommendation required the "best offer" principle to apply equally in GLOS as in HSSA. - The Department for Business and Trade accepted this …
POH-12 Accepted
Post Office Horizon Inquiry (2025)
Amend GLOS to allow claimants oral submissions at panel hearings
The scheme documents governing GLOS should be amended so that a right is conferred upon claimants (exercisable by the claimants themselves or their recognised legal representatives) to make oral submissions …
- The recommendation required GLOS scheme documents to be amended to confer a right on claimants to make oral submissions at panel hearings. - The …
POH-13 Not Accepted
Post Office Horizon Inquiry (2025)
Close HSS Dispute Resolution Procedure when HSSA opens
The current Dispute Resolution Procedure in HSS should be closed once all claimants currently within the Procedure have either (a) settled their claims or (b) transferred to HSSA. No claimant …
- The recommendation called for the HSS Dispute Resolution Procedure to be closed once current claimants had settled or transferred to HSSA. - The Department …
POH-14 Accepted
Post Office Horizon Inquiry (2025)
Post Office to engage in negotiations during HSSA appeal period
During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in negotiations and/or mediation with any claimants who notify …
- The recommendation required the Post Office to engage in negotiations and/or mediation with claimants during the appeal submission period. - The Department for Business …
POH-15 Accepted in Part
Post Office Horizon Inquiry (2025)
Set deadline for HSS claims with guidance on late applications
No claims for financial redress under HSS shall be entertained after midnight 27 November 2025.
- The recommendation called for HSS to be closed to new claims after 27 November 2025. - The Department for Business and Trade broadly accepted …
POH-16 Accepted
Post Office Horizon Inquiry (2025)
Clarify whether HCRS and OCS assessment processes differ
The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for assessing financial redress, between the merged HCRS and …
- The recommendation required the Department to clarify whether there would be differences in process between the merged HCRS and OCS. - The Department for …
POH-17 Under Consideration
Post Office Horizon Inquiry (2025)
Establish standing public body to administer future redress schemes
As soon as is reasonably practicable, HM Government shall establish a standing public body which shall, when called upon to do so, devise, administer and deliver schemes for providing financial …
- The recommendation called for HM Government to establish a standing public body to devise, administer and deliver financial redress schemes. - The Department for …
POH-18 Accepted
Post Office Horizon Inquiry (2025)
Devise redress process for affected family members
The Department shall devise a process for providing financial redress to close family members of those most adversely affected by Horizon. Such family members shall qualify for such redress only …
- The recommendation required the Department to devise a process for providing financial redress to close family members of those most adversely affected by the …
POH-19 Accepted
Post Office Horizon Inquiry (2025)
Publish restorative justice programme by 31 October 2025
By 31 October 2025, the Department, Fujitsu and the Post Office shall publish, either separately or together, a report outlining any agreed programme of restorative justice and/or any actions taken …
- The recommendation required the Department, Fujitsu and the Post Office to publish a report outlining an agreed restorative justice programme by 31 October 2025. …
POH-IR1-1 Accepted in Part
Post Office Horizon Inquiry (2023)
Allow Advisory Board to monitor individual compensation cases
The Horizon Compensation Advisory Board should not be prevented from monitoring individual cases in which compensation has been or is to be determined by paragraph 4 of its Terms of …
- The Department for Business and Trade accepted this recommendation in part on 21 September 2023, confirming the Horizon Compensation Advisory Board would consider whether …
POH-IR1-2 Accepted
Post Office Horizon Inquiry (2023)
Publish Advisory Board meeting reports within 21 days
The Horizon Compensation Advisory Board shall produce written reports in respect of each of their meetings in relation to each of the 3 schemes and publish the same within 21 …
- The Department for Business and Trade accepted this recommendation on 21 September 2023, confirming written reports were already being published and would be issued …
POH-IR1-3 Accepted in Part
Post Office Horizon Inquiry (2023)
Make monitoring full and fair compensation a core Board duty
It must be one of the core duties of the Horizon Compensation Advisory Board that it monitors whether compensation payments are full and fair.
- The Department for Business and Trade accepted this recommendation in part on 21 September 2023, endorsing the Board's view that it "would not be …
POH-IR1-4 Accepted
Post Office Horizon Inquiry (2023)
Increase Advisory Board membership if needed for capacity
If the Horizon Compensation Advisory Board considers it necessary, the number of persons appointed to the Board should be increased so as to ensure that the Board has sufficient capacity …
- The Department for Business and Trade accepted this recommendation on 21 September 2023, committing to keep under review the case for expanding the Board …
POH-IR1-5 Accepted
Post Office Horizon Inquiry (2023)
Seek court directions for GLO compensation in bankruptcy cases
DBT shall take such steps as are necessary within 28 days of the publication of this report to seek appropriate directions under section 306 of the Insolvency Act 1986 in …
- The Department for Business and Trade accepted this recommendation on 21 September 2023, instructing counsel to submit a court application under section 306 of …
POH-IR1-6 Accepted
Post Office Horizon Inquiry (2023)
Publish proposals for equal tax treatment of compensation payments
DBT shall publish within 28 days of the publication of this report its proposals for ensuring that applicants to all schemes are treated equally and fairly in respect of liability …
- The Department for Business and Trade accepted this recommendation on 21 September 2023, confirming that payments under the GLO scheme and overturned convictions were …
POH-IR1-7 Accepted in Part
Post Office Horizon Inquiry (2023)
Amend Limitation Act to extend GLO deadline if needed
HM Government shall bring forward as soon as possible legislation amending section 11(3)(a) of the Limitation Act 1980 to allow payments of compensation under the GLO scheme to be made …
- The Department for Business and Trade accepted this recommendation in principle on 21 September 2023, stating it was determined to deliver the GLO scheme …
POH-IR1-8 Accepted in Part
Post Office Horizon Inquiry (2023)
Set agreed closing date for Horizon Shortfall Scheme applications
No applications for compensation to the Horizon Shortfall Scheme shall be entertained after such date as shall be agreed by the Minister, the Department for Business and Trade, the Post …
- The Department for Business and Trade accepted this recommendation in part on 21 September 2023, committing to discuss and agree a closing date with …