Project Cost Escalation from Delays

Delays in infrastructure projects driven by short-term cost-saving decisions, resulting in significantly increased overall construction costs.

572 items 8 sources 3 inquiries
Source spread

Where this theme appears

Project Cost Escalation from Delays has been flagged across 8 independent accountability sources:

10 inquiry recs 5 PFD reports 450 committee recs 29 NAO recs 2 IMB reports 35 IMB recs 1 PHSO decision 40 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

SHI-3 — Clarity in brief for healthcare facility construction
Scottish Hospitals Inquiry
Recommendation: It is critical that a health board formulates and then presents its requirements for the key building systems in a proposed healthcare facility (its "brief") in terms which are full, clear, and unambiguous, and that that brief is finalised before …
Gov response: All 11 recommendations accepted by Cabinet Secretary Neil Gray MSP on 13 March 2025. Progress update 17 September 2025: The Scottish Government will adjust its procurement process to accommodate a gateway meeting prior to Financial …
Accepted In progress
SHI-2 — Risk assessment on funding model changes
Scottish Hospitals Inquiry
Recommendation: Accordingly, in situations where the funding model or procurement route changes mid project, a risk assessment should be conducted to assess whether work done on the project up to that point is suitable for the revised project. The rationale for …
Gov response: All 11 recommendations accepted by Cabinet Secretary Neil Gray MSP on 13 March 2025. Progress update 17 September 2025: The procuring NHS body will assess whether work done on the project up to that point …
Accepted In progress
R5 — Hospital future uncertainty resolution
Vale of Leven Inquiry
Recommendation: Scottish Government should ensure that where any uncertainty over the future of any hospital or service exists, resolution of the uncertainty is not delayed any longer than is essential.
Gov response: Section 2.1 of the Scottish Government's response outlines broader health policy initiatives, including the 2020 Vision and the integration of health and social care, which aim to improve care and ensure efficient resource use. It …
Accepted
ETI-16 — Design Engagement Process
Edinburgh Tram Inquiry
Recommendation: Following designer appointment, continuous engagement with promoters, owners, project managers, planning authorities, utility companies, and affected landowners should clarify design criteria, with local planning authorities producing detailed design guidelines beforehand and collaborative resolution of design issues throughout.
Gov response: Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line.' The Council broadly agrees with Lord Hardie's recommendations but notes improvements were already implemented for …
Accepted No update 2+ yrs
ETI-15 — Qualified Project Management
Edinburgh Tram Inquiry
Recommendation: Project promoters should appoint procurement and project managers with qualified, experienced permanent employees who have successfully delivered similar projects on time and within budget.
Gov response: Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line, which caused a great deal of disruption and concern for residents and businesses, as well …
Accepted No update 2+ yrs
ETI-14 — Utility Diversion Risk Management
Edinburgh Tram Inquiry
Recommendation: While acknowledging utility diversion approaches, promoters should demonstrate adequate risk management proposals without prescriptive requirements regarding MUDFA versus bow wave methods.
Gov response: The Scottish Government stated it already operates in line with best practices for governance and light rail delivery. Source: Transport Secretary Statement, 2 November 2023.
Accepted
ETI-13 — Utility Diversion Planning
Edinburgh Tram Inquiry
Recommendation: Light rail procurement strategies must adequately address utility location uncertainties, requiring route exposure and clearance well before construction, specifying elapsed time between clearance and commencement, considering route length and past UK experience.
Gov response: The Scottish Government stated it already operates in line with best practices for governance and light rail delivery. Source: Transport Secretary Statement, 2 November 2023.
Accepted
ETI-11 — Public Fund Protection
Edinburgh Tram Inquiry
Recommendation: Scottish Ministers and local authorities funding light rail should protect public funds through: conditional grant payments with review hold points; critical review and approval of Business Cases and contracts; involvement in project delivery; and requiring local authority compliance with Transport …
Gov response: The Scottish Government stated: 'Effective collaboration sits at the heart of this Government, and the recent Verity House agreement is a testament to our commitment.' While responsibility for delivery remains with councils as project leads, …
Accepted in Part No update 2+ yrs
ETI-10 — Joint Working Group with COSLA
Edinburgh Tram Inquiry
Recommendation: Scottish Ministers should establish a joint working group with Convention of Scottish Local Authorities representatives to leverage Transport Scotland's project management experience and expertise for light rail projects.
Gov response: The Scottish Government stated: 'Effective collaboration sits at the heart of this Government, and the recent Verity House agreement is a testament to our commitment to embrace that collaborative approach.' The Government committed to championing …
Accepted in Part No update 2+ yrs
ETI-1 — Public Inquiry Efficiency
Edinburgh Tram Inquiry
Recommendation: Scottish Ministers should review public inquiries to find cost-effective methods of avoiding establishment delays, potentially creating a dedicated unit within the Scottish Courts and Tribunals Service and publishing updated guidance.
Gov response: The Scottish Government stated that guidance similar to that suggested is already in development for the efficient establishment of inquiries and has been shared with recent inquiries. Source: Transport Secretary Statement, 2 November 2023.
Accepted in Part No update 2+ yrs
Emma Lifsey
07 May 2014 · Nottinghamshire
Concerns: The coroner noted that old-style filament bulbs in wig wag lights at the Beech Hill crossing were less than half as bright as they should have been and that the replacement of these lights with LEDs at level crossings was taking too long, given the known issue of sun glare affecting signal visibility.
Overdue
Evie Wright
21 Feb 2019 · Avon
Concerns: A long-planned footbridge to eliminate risk at a level crossing has not been built for decades due to stalled plans and unclear responsibility, despite acknowledged safety benefits.
Response (Persimmon Homes): Persimmon Homes attended meetings with North Somerset District Council and agreed to attend a further meeting with Network Rail to explore an acceptable resolution, including a significant financial contribution for …
Response (North Somerset Council): North Somerset Council will meet with Persimmon Homes, seek Network Rail's engagement, and consider measures to improve crossing safety. By specific dates, they will seek Network Rail's confirmation of design …
Responded
Liam Seager
17 Feb 2020 · London Inner (North)
Concerns: The absence of a pedestrian crossing on the A12 near a fatal collision site, coupled with delays in implementing a traffic management order and building a new crossing, poses ongoing risks.
Response (Tower Hamlets Council): Tower Hamlets Council has produced plans for new pedestrian phases at the A12 / Wick Lane junction, including railings and signage. These works will commence once approval is secured from …
Response (Transport for London): TfL plans to prohibit pedestrian access to the A12. LBTH will design and construct a new pedestrian crossing at the mouth of the junction and provide new wayfinding signs to …
Responded
Terence Gillard
05 Nov 2024 · West London
Concerns: A dangerous uncontrolled pedestrian crossing on a multi-lane 40mph road lacks safety features and has a history of accidents. Redesign plans are uncertain and significantly delayed.
Response (Transport for London): TfL intends to implement a permanent pedestrian crossing scheme at the A4/Jersey Road junction in Hounslow by 2026, including signal-controlled crossings. In the interim, temporary customer information signage warning pedestrians …
Response (Department for Transport): The Department for Transport states that Transport for London (TfL) is responsible for traffic management on its roads, including the pedestrian crossing at issue. The DfT says no consent is …
Response (London Borough of Hounslow): The London Borough of Hounslow is working with TfL to improve traffic conditions on the A4, especially for vulnerable road users. Proposals are being considered for signal-controlled crossings for pedestrians …
Responded
Thomas Oldcorn
05 Jun 2025 · Cumbria
Concerns: Inadequate resources have led to significantly prolonged waiting times for cardiac surgery after angiography, consistently exceeding national targets and increasing to 17 days.
Response (Blackpool Teaching Hospital NHS Foundation Trust): The Trust has implemented daily reviews of the waiting list by the consultant body, with a clinical overview captured on a RAG-rated system. They are developing an escalation policy to …
Responded
#9 —
Public Accounts Committee
Recommendation: The £1.9 billion estimated cost increase consisted of £1,510 million of Crossrail Ltd costs, and £390 million of Network Rail costs. Schedule delay was the largest category of cost increase of Crossrail Ltd costs, accounting for £934 million. This was …
Not Addressed
#8 —
Public Accounts Committee
Recommendation: The estimated cost of Crossrail has increased by £1.9 billion since we last reported and now stands at £18.9 billion.18 This excludes the £1.1 billion cost of the new trains and the depot at Old Oak Common which have historically …
Gov response: 2021. This is the government’s response to the Committee’s report. Relevant reports • NAO report: Investigation into the British Business Bank’s accreditation of Greensill capital – Session 2021-22 (HC 301) • PAC report: Lessons from …
Under Consideration
#58 —
Scottish Affairs Committee
Recommendation: The award of the contract to build five additional Type 26 frigates to BAE Systems is welcome news for Scottish shipbuilding, and importantly continues the shipbuilding ‘drumbeat’ into the medium-term. We note that, partly as a consequence of global challenges, …
Gov response: The MOD welcomes the committee’s interest in the construction of Type 26 and will consider its request when providing updates to Parliament on key Defence programmes.
Not Addressed
#56 —
Scottish Affairs Committee
Recommendation: Prior to the announcement of the Batch 2 contract, the Defence Secretary informed the House in a Written Ministerial Statement that there would be a 12-month delay to the Batch 1 frigates becoming operational, from October 2027 to October 2028. …
Gov response: The importance of maintaining the shipbuilding ‘drumbeat’ in respect of the Type 26 frigates is fully appreciated and it was for this reason that the contract for the second batch of Type 26 ships was …
Not Addressed
#15 — GCAP must break the mould of previous multilateral defence programme failures.
Defence Committee
Recommendation: Whilst progress to date has been positive, previous multilateral defence programmes have frequently seen costs spiral and delays pile up and GCAP will have to break the mould if it is to achieve its ambitious target date. Decisions made at …
Gov response: We are grateful to the Committee for its report and the conclusions and recommendations within. GCAP has been designed from the outset to learn lessons from previous programmes, to deliver one of Defence’s most important …
Under Consideration
#23 — Home Office asylum accommodation plans consistently rated 'red' by Infrastructure and Projects Authority.
Public Accounts Committee
Recommendation: The Home Office had initially planned to be using the Northeye site to accommodate asylum seekers by March 2023, but this was delayed due to issues around the remediation costs and challenges getting the site operational. In March 2023, the …
Under Consideration
#18 — Department made slow progress and scaled back initial carbon capture ambitions
Public Accounts Committee
Recommendation: However, the Department has made slow progress in getting the first tranche of projects running. It had initially hoped to sign contracts with the first carbon capture projects in the second quarter of 2022, but this has been repeatedly pushed …
Gov response: Introduction from the Committee Carbon capture, usage and storage (CCUS) technologies capture carbon before it is released into the atmosphere and store it permanently underground. They can be applied to a range of industrial applications, …
Not Addressed
#50 — Clear project scope definition essential to prevent cost escalation in infrastructure plans
Public Accounts Committee
Recommendation: The Department reflected that a key lesson from the experience of HS2, and which needs to inform all the Department’s future infrastructure plans, is that the Department needs to be very clear when it sets out on a large project …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 The department is committed to learning lessons on the programme and has worked closely with HM Treasury and the National Infrastructure and Service …
Accepted
#48 — HS2 Euston exemplifies department's failure to learn from past major rail projects
Public Accounts Committee
Recommendation: The previous Public Accounts Committee also concluded in its 2023 report on HS2 Euston that it was another example of the Department making the same mistakes and failing to learn lessons from its management of other major rail programmes, highlighting …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 The department is committed to learning lessons on the programme and has worked closely with HM Treasury and the National Infrastructure and Service …
Not Addressed
#38 — HS2 Ltd spent £592 million on land for cancelled Phase 2 route
Public Accounts Committee
Recommendation: Up to the end of March 2024, HS2 Ltd had spent £3.7 billion on buying land and property along the HS2 route, of which £592 million relates to the cancelled Phase 2.66 The types of land and property include agricultural, …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 7.2 Preparatory work on a disposal programme for Phase 2 is already underway. As part of these preparations, the department is undertaking …
Accepted
#36 — Euston tunneling confirmed, but completion date for HS2 services remains unknown.
Public Accounts Committee
Recommendation: In the 2024 Autumn Budget, the government confirmed that HS2 would terminate at Euston, announcing that it would fund the work to tunnel from Old Oak Common in west London to Euston.61 The previous Public Accounts 57 Qq 78–80 58 …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 6.2 The department’s next six-monthly update to Parliament is expected to be published in Summer 2025 and will include an update on …
Accepted
#25 — Bat protection structure increased specific railway section costs from £73 million to £168 million.
Public Accounts Committee
Recommendation: In follow–up evidence, the Department confirmed that the total cost of building the structure will be £95 million (in 2019 prices). The Department also reported that the cost of building that section of the railway, irrespective of any mitigation works, …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 4.2 The department intends to provide the Committee with a preliminary response in its letter to the Committee before the Summer recess …
Not Addressed
#24 — Department and HS2 Ltd recognise need for improved balance between environmental compliance and cost.
Public Accounts Committee
Recommendation: The Department strongly agreed, however, about how the balance between compliance and cost should be considered when delivering national infrastructure in the future.41 HS2 Ltd also recognised that it was a complex issue and a sensitive area, telling us that …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 4.2 The department intends to provide the Committee with a preliminary response in its letter to the Committee before the Summer recess …
Not Addressed
#23 — HS2 Ltd concluded £95m bat tunnel was most efficient option after considering 15 alternatives.
Public Accounts Committee
Recommendation: HS2 Ltd confirmed that it was its decision to build the structure and not one required by Natural England. However, the Department and HS2 Ltd told us that, despite its cost, that they had concluded the ‘tunnel’ structure was the …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 4.2 The department intends to provide the Committee with a preliminary response in its letter to the Committee before the Summer recess …
Not Addressed
#22 — Ensure environmental legislation requirements do not disproportionately increase major public infrastructure project costs.
Public Accounts Committee
Recommendation: We challenged the Department on the balance in legislation that needs to be taken between meeting environmental obligations and costs, raising the example of the £100 million cost of a protective ‘bat tunnel’.36 In order to mitigate HS2’s impact on …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 4.2 The department intends to provide the Committee with a preliminary response in its letter to the Committee before the Summer recess …
Not Addressed
#18 — HS2 Ltd acknowledges suboptimal contract risk management contributed to a £6 billion cost increase.
Public Accounts Committee
Recommendation: HS2 Ltd acknowledged that it has not managed these contract risks in an optimal or coherent way.30 In September 2023, HS2 Ltd estimated that the forecast cost of main civil construction work alone had increased by £6 billion (2019 prices) …
Gov response: 3.1 The government disagrees with the Committee’s recommendation. 3.2 The department agrees with the substance of the recommendation but will require more time before it can update the Committee. HS2 Ltd has concluded the first …
Not Addressed
#16 — HS2 Ltd revised Phase 1 construction contracts in 2020, increasing its liability for cost overruns.
Public Accounts Committee
Recommendation: In July 2017, HS2 Ltd let contracts with four joint venture companies for the main civil construction work on Phase 1. However, in 2020, once the cost of building the railway became clearer, it revised the terms of the contracts …
Gov response: 3.1 The government disagrees with the Committee’s recommendation. 3.2 The department agrees with the substance of the recommendation but will require more time before it can update the Committee. HS2 Ltd has concluded the first …
Not Addressed
#13 — HS2 cost estimates in 2019 prices are unsatisfactory, projected to reach £80 billion.
Public Accounts Committee
Recommendation: We expressed to the Department how unsatisfactory we found it that the cost estimates for completing the programme are still in 2019 prices. The Department agreed, telling us that it expects that any funding agreed at the spending review will …
Gov response: 2.1 The government agrees with the Committee's recommendation. Target implementation date: Spring 2026 2.2 The Secretary of State has commissioned the CEO of HS2 Ltd to undertake a comprehensive review of the programme, including HS2's …
Not Addressed
#12 — HS2 Ltd's latest Phase 1 cost estimate significantly exceeds prior figures and funding envelope.
Public Accounts Committee
Recommendation: Prior to the October 2023 announcement, HS2 Ltd estimated that the total costs of Phase 1 would be £49 billion to £57 billion. The Department’s estimate was lower, at £45 billion to £54 billion but still above the funding envelope …
Gov response: 2.1 The government agrees with the Committee's recommendation. Target implementation date: Spring 2026 2.2 The Secretary of State has commissioned the CEO of HS2 Ltd to undertake a comprehensive review of the programme, including HS2's …
Not Addressed
#10 — Department and HS2 Ltd disagree on total programme cost estimates and methodology.
Public Accounts Committee
Recommendation: The Department and HS2 Ltd still disagree on the estimated total costs for completing the programme. Despite using the same data, the Department and HS2 Ltd told us that estimates differ because they disagree over a range of technical factors …
Gov response: 2.1 The government agrees with the Committee's recommendation. Target implementation date: Spring 2026 2.2 The Secretary of State has commissioned the CEO of HS2 Ltd to undertake a comprehensive review of the programme, including HS2's …
Accepted
#9 — HS2 programme reset to take until mid-2026 for assured contractual baseline.
Public Accounts Committee
Recommendation: We were told by HS2 Ltd that it would take time to implement the changes needed as part of the programme’s fundamental reset, with all of 2025 needed to ensure the organisation’s activities are all orientated towards delivering Phase 1. …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 Following the former Secretary of State’s written ministerial statement on 20 October 2024, work is well underway within the Department for Transport to …
Accepted
#6 — Update Parliament on HS2 Euston progress, funding, risk management, and costs
Public Accounts Committee
Recommendation: The Department’s plans for Euston carry huge risks given the uncertainties about its scope, cost, funding, schedule and delivery model. In the 2024 Autumn budget, the government confirmed that HS2 would terminate at London Euston rather than Old Oak Common …
Gov response: The government agrees with the Committee’s recommendation. in Summer 2025 and will include an update on progress on Euston. The department is also responding to the Committee’s letter of 6 March 2025 requesting an update …
Accepted
#4 — Assess new nature restoration fund's impact using HS2 bat tunnel case study
Public Accounts Committee
Recommendation: HS2 Ltd’s efforts to reduce the environmental impact of HS2 are not delivering value for money, with the c.£100 million cost of a protective ‘bat tunnel’ more than doubling the cost of that section of railway alone. The Committee does …
Gov response: The government agrees with the Committee’s recommendation. letter to the Committee before the Summer recess begins in July 2025. The proposed measures in the Planning and Infrastructure Bill which would inform a re-assessment of this …
Accepted
#3 — Report progress on HS2 contract renegotiations and plans for achieving cost savings
Public Accounts Committee
Recommendation: HS2 Ltd’s construction contracts are unacceptable to the public purse and it is imperative that HS2 Ltd deliver on its assurances to us that it can renegotiate these and deliver significant cost savings. The terms and operation of these contracts …
Gov response: The government disagrees with the Committee’s recommendation. The department agrees with the substance of the recommendation but will require more time before it can update the Committee. HS2 Ltd has concluded the first phase of …
Not Accepted
#2 — Publish agreed HS2 cost estimate methodology and update programme costs regularly
Public Accounts Committee
Recommendation: The Department and HS2 Ltd’s failure to work together effectively is starkly illustrated by them not being able to agree how much HS2 will cost. The Department and HS2 Ltd have still not agreed on how much it will cost …
Gov response: The government agrees with the Committee's recommendation. comprehensive review of the programme, including HS2's current cost position and the capability and culture of HS2 Ltd, and to make recommendations to inform the programme reset. The …
Accepted
#20 — Planning processes remain a bottleneck for charge point installation, increasing costs and delays
Public Accounts Committee
Recommendation: Similarly, many planning processes were not designed with charge point operators in mind, causing unnecessary additional cost and time. The Department explained that it had recently announced a series of changes to ease planning barriers and make it easier to …
Gov response: 6.1 The government agrees with the Committee’s recommendations. Recommendation implemented 6.2 The government’s vision is that all drivers can charge conveniently for both daily and long-distance driving and that there is a compelling, and visible, …
Accepted
#12 — Ensure ongoing support for local authorities to conduct successful, good-value charge point procurements
Public Accounts Committee
Recommendation: These issues have led to delays; by October 2024 only 10 out of 78 projects had been approved for delivery against a March 2025 deadline. These delays have meant that many local authorities are going to market at similar times, …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2025 2.2 The department will write to the Committee within six months to provide an update on the progress and delivery of the …
Accepted
#2 — Update committee on LEVI programme progress, spending, procurement outcomes, and local authority support
Public Accounts Committee
Recommendation: Delays to the Local Electric Vehicle Infrastructure (LEVI) programme mean that local authorities need further support. The £450m LEVI programme supports local authorities in England to install charge points where they identify they are most needed. In setting up the …
Gov response: The government agrees with the Committee’s recommendation. the progress and delivery of the LEVI programme, including the areas specified in the recommendation. Since publication of the Committee’s report, a further 28 projects have been approved. …
Accepted
#11 — Planning permission for Garth prison faces judicial review; HMPPS seeks centralised approvals
Public Accounts Committee
Recommendation: HMPPS also acknowledged that while 95% of the remaining places had outline planning permission, permission for one of its new prisons, Garth, is currently under judicial review.35 MoJ and HMPPS explained that they are relying on proposed policy changes to …
Gov response: 2.4 The vast majority of the 20,000 prison place programmes now have planning permission, can proceed under Permitted Development Rights, or do not require planning. For future prison builds, where appropriate, the MoJ and HMPPS …
Accepted
#8 — Rapid Deployment Cell costs significantly increased due to design changes and unforeseen site issues
Public Accounts Committee
Recommendation: We asked HMPPS why the costs of its Rapid Deployment Cells (RDCs) had risen so significantly.25 HMPPS said that increases were due to three factors: design changes as it developed its understanding of what was needed; site–specific costs due to …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented: April 2025 2.2 The 20,000 prison place programmes undertook a robust re-baselining exercise between December 2023 and December 2024. The process used Quantitative Schedule Risk …
Accepted
#2 — Outline realistic plans for delivering 14,000 prison places, managing risks and gaining permission.
Public Accounts Committee
Recommendation: MoJ’s and HMPPS’s plans to deliver the remaining 14,000 places by 2031 are still fraught with risk and uncertainty. MoJ and HMPPS acknowledge that they have not delivered prison places on time. We accept that they faced several challenges expanding …
Gov response: The government agrees with the Committee’s recommendation. between December 2023 and December 2024. The process used Quantitative Schedule Risk Analysis alongside Reference Class Forecasting methodology to gain additional assurance. Lessons learned are being applied as …
Accepted
#45 — Building Safety Levy raises concerns about impact on new housing delivery and smaller developers.
Public Accounts Committee
Recommendation: In its written evidence to us, the Home Builders Federation (HBF), which represents the home building industry, told us of its concerns about the possible impact of the Building Safety Levy on new housing delivery. MHCLG currently expects to raise …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 7.2 The government will write to the Committee before the end of 2025 to provide an update on the interaction between remediation …
Accepted
#44 — MHCLG acknowledges remediation spending by social housing providers reduces new home building commitments.
Public Accounts Committee
Recommendation: We asked MHCLG about its understanding of the impact that £3.8 billion of self–remediation costs might have on social sector housebuilding, and whether it had undertaken any assessment of how many houses would not be built because money was being …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 7.2 The government will write to the Committee before the end of 2025 to provide an update on the interaction between remediation …
Accepted
#43 — Social housing providers diverting funds for cladding remediation impacts new home construction significantly.
Public Accounts Committee
Recommendation: The Government has pledged to build 1.5 million homes during this Parliament and expects social housing to be at the heart of the UKs’ housing supply. Against a backdrop of the construction sector reporting workforce shortages (paragraph 20), we asked …
Gov response: 7.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 7.2 The government will write to the Committee before the end of 2025 to provide an update on the interaction between remediation …
Accepted
#24 — Delayed government guidance and existing litigation hinder resolution of remediation disputes
Public Accounts Committee
Recommendation: MHCLG’s Remediation Acceleration Plan (the Plan) commits to publishing guidance to help where disputes between parties are delaying remediation. However, in written evidence, the Home Builders’ Federation (HBF) noted that MHCLG made this commitment over 18 months ago and it …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 The government will write to the Committee annually from Summer 2025, until Summer 2029 when, in alignment with the RAP, all …
Not Addressed
#9 — Persistent and new barriers hinder accelerated progress of cladding remediation efforts.
Public Accounts Committee
Recommendation: The Plan identified several barriers to remediating at pace and outlined the steps MHCLG was taking to address them. Some of these barriers are those MHCLG told the previous committee about in 2020, including landlord reluctance to come forward, limited …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: July 2025 2.2 The government agrees to update the Committee on the work it is doing to increase capacity and skills across the building …
Accepted
#8 — MHCLG's cladding remediation targets considered too slow and incomplete, with works extending to 2035.
Public Accounts Committee
Recommendation: We asked MHCLG how its new plan would speed up the remediation process. MHCLG told us that its Ministers were committed to speeding up the pace of remediation. The Plan introduced a target that by the end of 2029 all …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 1.2 The government is working to publish an update of the Remediation Acceleration Plan in Summer 2025; however, this is dependent on …
Accepted
#5 — Uncertainty remains regarding dangerous cladding remediation scope, costs, and completion timelines.
Public Accounts Committee
Recommendation: Eight years on from Grenfell, we are concerned that MHCLG still does not know how many buildings have dangerous cladding, how much it will cost to address, or how long it will take. MHCLG’s latest estimate, that 9,000 to 12,000 …
Gov response: The government disagrees with the Committee’s recommendation. The government is currently consulting on redress routes as part of the Construction Products Reform Green Paper. Moreover, leaseholders and tenants are protected from the cost of cladding …
Not Accepted
#28 — Development of small modular nuclear reactors globally faces significant delays.
Public Accounts Committee
Recommendation: We asked the Department why it was taking so long to get small modular nuclear reactors “up and going”.85 We also asked how it was going to make sure that a high percentage of the content of a modular nuclear …
Not Addressed
#13 — Department spending additional £300,000 to resolve loan management system functionality issues
Public Accounts Committee
Recommendation: The Department recognised, at the time of the system going live, that it had to resolve a small number of issues to ensure the system was operating as intended, and it planned further improvements to functionality around, for example, automatic …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented: March 2025 2.2 The full Loan Management System (LMS) Version 2 (V2) functionality, as scoped by the department, was implemented in March 2025 for under …
Accepted
#12 — Loan management system launched 15 months late with ongoing functionality concerns.
Public Accounts Committee
Recommendation: The Department planned to have the original data platform in place in March 2023. However, the loan management system only went live in June 2024, 15 months later than originally planned. The Department’s decision to increase the scope of PwC’s …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented: March 2025 2.2 The full Loan Management System (LMS) Version 2 (V2) functionality, as scoped by the department, was implemented in March 2025 for under …
Accepted
#24 — Initial BECCS plant target of 2030 will not be met, future support unclear.
Public Accounts Committee
Recommendation: The government had initially planned for BECCS plant to begin operating at scale in 2030 as part of its broader CCUS programme.68 However, as the first phase of the CCUS programme (known as Track 1) does not include a BECCS …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 4.2 The department’s analysis suggests power BECCS technologies are part of a cost- effective pathway to meeting the UK’s climate change targets. …
Not Addressed
#4 — Map critical path for BECCS deployment and develop contingency plans for decarbonisation goals.
Public Accounts Committee
Recommendation: The deployment of BECCS has been repeatedly delayed, even though it remains a key part of the government’s plans to decarbonise the UK. The Climate Change Committee (CCC) and DESNZ both see BECCS as essential to the UK achieving its …
Gov response: The government agrees with the Committee’s recommendation. effective pathway to meeting the UK’s climate change targets. Greenhouse Gas Removal technologies (GGRs) like BECCS can support net zero targets by delivering negative carbon emissions and producing …
Accepted
#13 — Harlow health campus project plagued by spiralling costs, delays, and substantial written-off expenditure.
Public Accounts Committee
Recommendation: The need for a planned replacement to these facilities was initially identified in 2006 and Public Health England (UKHSA’s predecessor public body) was given approval to purchase the land in 2017. However, in February 2024 the NAO found that work …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: April 2026 3.2 The government recognises that an urgent decision is needed on the future location of UKHSA’s high-containment laboratories. A thorough assessment of …
Accepted
#28 — Geological Disposal Facility project experiences significant delays and slow progress.
Public Accounts Committee
Recommendation: The NDA also needs to construct a ‘Geological Disposal Facility’ (‘GDF’) to store waste permanently – including that currently at Sellafield. This project is still at a very early stage: it needs to drill boreholes before it can even start …
Not Addressed
#24 — Sellafield decommissioning costs have significantly risen, potentially compromising long-term value for money.
Public Accounts Committee
Recommendation: The forecast cost of decommissioning Sellafield has risen considerably since we last reported. It now stands at £136 billion, an increase of 18.8% since March 2019.68 We challenged the witnesses about the adequacy of the NDA’s budget as we are …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2026 5.2 To provide improved visibility of the uncertainty associated with the Sellafield Ltd mission which spans 100+ years, scenario planning will be …
Accepted
#18 — Replacement Analytical Project faced significant cost increases and delays due to inadequate planning.
Public Accounts Committee
Recommendation: A notable exception to this positive trend is the ‘Replacement Analytical Project’ (RAP) – which Sellafield Ltd now believes should be abandoned.44 This project would have refurbished a laboratory on the site so Sellafield Ltd would be able to continue …
Gov response: 3.1 The government agrees with the recommendation. Target implementation date: June 2026 3.2 Future analytical capability is required at Sellafield to test the properties of materials such as nuclear fuels and waste, and Special Nuclear …
Accepted
#13 — Major project delays and costs at Sellafield significantly escalated since 2018 due to poor planning.
Public Accounts Committee
Recommendation: When it last took evidence on Sellafield, the previous Committee was told that major project delivery was improving.32 The NDA told it that “cost forecasting is improving” while the Department said that “for the first time now, the estimates of …
Gov response: 3.3 The 2024 NAO report noted positive progress had been made in major project delivery at Sellafield, identifying that more recent projects are expected to be completed in line with business case assumptions. It recognised …
Not Addressed
#11 — Addressing RAAC risks in government estates diverted resources from other civil service initiatives.
Public Accounts Committee
Recommendation: The NAO reported that civil service resources for other initiatives have been diverted to deal with risks relating to reinforced autoclaved aerated concrete (RAAC) across government.18 We asked the Cabinet Office about RAAC and how it has impacted the delivery …
Gov response: 2. PAC conclusion: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services.
Not Addressed
#33 — Rising nuclear costs may restrict funding for critical non-nuclear defence needs, like military accommodation.
Public Accounts Committee
Recommendation: The increase in nuclear costs may restrict the money available for other important needs.76 For example, improving poor accommodation is crucial in addressing the military’s recruitment and retention problems.77 The Department recognises that this is an area where there has …
Gov response: 6.1 The government disagrees with the Committee’s recommendation. 6.2 The annual update to Parliament has never been a vehicle for detailed financial reporting on the Defence Nuclear Enterprise (DNE). The government believes it is better …
Not Accepted
HS2: update following cancellation of Phase 2
At Euston, DfT should: ? while the long-term delivery and funding arrangements are being developed, make the time-critical decisions on progressing necessary works at Euston where not making them would create risks to value for money.
Accepted
Levelling up funding to local government
Given the delays to projects across the Levelling Up Fund and Towns Fund, DLUHC should set out what further action it is going to take if projects cannot be completed within the existing funding deadlines. This could include resetting expectations …
Accepted
Resilience to flooding
h in the next 12 months, develop a plan of work to investigate the reasons for the increased inaccuracy and uncertainty in its business case forecasts and, based on the findings, put in place remedial actions
Accepted
Resilience to flooding
Defra and EA together should, as part of planning for the next capital programme: c consider how they expect the profile of projects to change in size and nature and implement any partnership funding policy, rule or process changes that …
Accepted
Resilience to flooding
by April 2024, explore how to ensure there is the necessary flexibility to easily switch money from the capital programme into the asset maintenance budget where it is value for money, and ensure the decision-making process is streamlined to enable …
Accepted
Road enhancements: progress with the second road investment strategy (2020 to 2025)
In preparing for the third road investment strategy, DfT and National Highways should: regularly update the estimated cost of the work planned for the third road strategy during development of the delivery plan.
Accepted
Road enhancements: progress with the second road investment strategy (2020 to 2025)
In preparing for the third road investment strategy, DfT and National Highways should: assess the feasibility and affordability of including new enhancements in the third road strategy. Doing so will require determination from HM Treasury of the expected funding envelope;
Accepted
Road enhancements: progress with the second road investment strategy (2020 to 2025)
National Highways and DfT, working with HM Treasury, should develop a response to current inflationary pressures that ensures stability for the portfolio.
Accepted
Investigation into the management of the Holocaust Memorial and Learning Centre
To help manage the emerging risks, we recommend that the Department: reflecting that new risks have emerged since the Full Business Case was approved (such as difficulties with planning permission and construction cost inflation), have further discussions with HM Treasury …
Accepted
Investigation into the management of the Holocaust Memorial and Learning Centre
To help manage the emerging risks, we recommend that the Department: implement its plans to mitigate the impact on time and cost of the ongoing legal process regarding planning permission and to regularly review and update these plans in light …
Accepted
Levelling up funding to local government
DLUHC should work with HM Treasury to ensure that funds for impact evaluation are secured beyond the current spending cycle and explore whether funding deadlines for the current funds can be extended to protect value for money.
Accepted
Resilience to flooding
i ensure that the Delivery Portfolio Improvement Plan delivers against its data and systems objectives by April 2024 to ensure the data EA collects and uses are complete, consistent and accurate, and provides the transparency needed by senior officials and …
Accepted
Resilience to flooding
Defra, EA and HM Treasury should: a work together to ensure that decisions on the current reprofiling of the capital programme are not influenced by short-term funding periods and targets and are focused on maximising long-term value for money
Accepted
Progress with the New Hospital Programme
In its third programme business case, NHP should quantify the potential costs of its commercial approach, including any premium from attempting to construct a large number of hospitals at once as well as any costs to government of backing an …
Accepted
Progress with the New Hospital Programme
NHP should increase its focus on completing the planning process for cohort 2 schemes and getting as many as possible into construction before the end of 2024 to prevent further bunching of schemes in the second half of the 2020s.
Accepted
Improving Broadband
f) present a detailed plan and schedule, reflecting on learning from the recent pandemic to pinpoint gaps in current broadband provision, identifying: • how it will meet the proposed timeline together with additional costs and benefits of accelerating the programme;
Accepted
Improving the A303 between Amesbury and Berwick Down
Regarding the Amesbury to Berwick Down project, Highways England and the Department should review carefully the planned ‘open to traffic’ date to ensure it is achievable.
Accepted
Progress delivering the Emergency Services Network
The Home Office should develop a contingency plan that sets out what it will do if technology on which the overall ESN programme is dependent does not work. The contingency plan should be linked to key delivery milestones for the …
Accepted
Progress delivering the Emergency Services Network
The Home Office needs to work with other sponsors and users to develop the arrangements for managing ESN once it is fully operational. How the ESN service will be governed and managed when it is a live service is still …
Accepted
Progress delivering the Emergency Services Network
The Home Office needs to decide how the vital work to integrate all the ESN technology will be carried out. It should clearly set out whether this technical integration is part of the new contract for “programme advisory and delivery …
Accepted
Progress delivering the Emergency Services Network
The Home Office needs to test its overall programme plan, to determine whether the new schedule for launching ESN and shutting down Airwave is achievable. It should prepare a comprehensive plan as soon as possible, covering all key elements of …
Accepted
Completing Crossrail
c) Crossrail Ltd should rebuild its capacity and capability to complete the programme in a timely and cost-effective way.
Accepted
Completing Crossrail
b) Crossrail Ltd, working with sponsors, should establish a range of scenarios that set out the potential future impacts on the taxpayer, passengers and businesses and develop plans for how further cost increases or delays in collecting revenue will be …
Accepted
Completing Crossrail
For the Crossrail programme: a) Crossrail Ltd should continue to refine its plan to complete the programme, establish a realistic cost estimate, and resist external attempts to influence timetable and cost.
Accepted
NHS Financial Management and Sustainability
To facilitate greater efforts at medium- and longer-term financial planning, DHSC and NHSE should propose to HM Treasury ways to deploy more health funding on a longer timeframe than annual allocation and planning cycles allow. Remedies could include greater flexibility …
Accepted
Investigation into the East West Rail project (Oxford – Cambridge)
To maintain an affordable programme of work, DfT and EWR Co should reflect on learning from other recent rail projects and assure themselves that they have adequate controls and governance in place to monitor and manage costs.
Accepted
High Speed Two: A progress update
On the High Speed Two programme: a) the Department should periodically assure itself about the feasibility of completing the programme to agreed revised opening dates and the likely success of actions to improve delivery confidence, and whether any delays against …
Accepted
The Farming and Countryside Programme
Defra should: a ensure that the full Programme business case for Phase 3 of the Programme, currently in preparation, includes a comprehensive and realistic assessment of the funding needed to meet all the Programme?s objectives;
Accepted
High Speed Two: A progress update
f) HM Treasury, the Department and HS2 Ltd should take decisions on the scope and available funding for the programme, taking into account the trade-offs between cost and benefits. It should reflect a realistic assessment of the full cost of …
Accepted
Birmingham (2025)
Why was the collapse of ISG not anticipated within the Ministry? With significant work already undertaken on the refurbishment of A, B and C wings, why was more effort not made within the Ministry to instate a new contractor and get the work completed faster? From September 2024 to June 2025, no work was undertaken while still using significant amounts …
Ministry of Justice
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2020)
That in future projects, funding for refurbishment be allocated from a single budget, with one agent having overall responsibility for successful completion of the work. This would avoid unacceptably long delays occurring, such as that experienced in the completion of the refurbishment of the HRs at Glasgow Airport (see (c) above).
Other
Wandsworth (2021)
Funding for an upgrade to the CCTV system was approved over a year ago. When will this long overdue essential work be carried out?
HMPPS
Kirkham (2021)
The Board is pleased that work has eventually started on the demolition of the old hangars, however progression has been much slower than planned and additional costs are being incurred. The funding included the building and furnishing of a new gym which is expected to be the final stage of the project. The Board wishes for a reassurance that final …
HMPPS
Erlestoke (2022)
What is the revised timetable for completing the replacement of the residential wings, given there have been several delays and missed deadlines, so prisoners can benefit from the progression regime being in one location?
HMPPS
Eastwood Park (2022)
Ongoing delays with the construction of a new activities centre mean that completion of this desperately needed facility is late by several months. Why are such delays accepted?
HMPPS
Winchester (2023)
When will the much-delayed construction of the new CSU restart?
HMPPS
Drake Hall (2023)
The Board urges the Ministry of Justice (MoJ) to reconsider the above estimate, with a view to establishing a more affordable price that will allow work to commence as soon as possible.
Ministry of Justice
Preston (2025)
The Minister should provide an immediate timeline and budget for starting and completing a major refurbishment or alternative solution for the Victorian prison fabric, reception area, gatehouse, and offender management unit, ensuring specific steps are taken to prevent further delays, given repeated previous concerns and lack of progress.
Ministry of Justice
Ford (2025)
As we have reported for some years, the building infrastructure across Ford is failing, with each occurrence being addressed with short-term fixes, which, in the long run, cost the taxpayer more. Will the Minister commit to both undertaking a detailed survey and investigation of the existing fabric and services and to setting out a clear timetable for the development and …
Ministry of Justice
Maidstone (2020)
Linked to the above point, make ring-fenced funds available for specific projects and complete these within realistic timescales – for example, the sports hall and showers (see paragraph 7.7).
Other
Feltham (2021)
It was noted that during 2020-21, significant funding was made available to undertake necessary building works at Feltham, but various protracted delays beyond the control of the prison meant work did not commence within the relevant budget period, and that as a result these much-needed works could now be at risk. Will HMPPS ensure that funds will be rolled forward …
HMPPS
Ford (2022)
Whilst accepting that the country is facing significant economic headwinds, it is nonetheless disappointing to report on the level of uncertainty in committing the funding for both day to day activities and most particularly capital projects. The reversal of the progress on the plan to replace B wing and the health centre, with completion now pushed out to 2025 from …
HMPPS
Eastwood Park (2022)
Construction of the new activities centre is way behind the original June 2022 completion date. From handover of the building how long will it take for this important training facility to become operational?
Governor / Director
Liverpool (2024)
When does the prison service expect to complete both the refurbishment of G wing, which is currently not available for use and the new workshops, that were abandoned with the collapse of ISG, the construction contractor in the summer of 2024?
HMPPS
Brinsford (2023)
Estates have had a contractor in to look at this problem and submit a price, which has required the Area Property Operations Manager (APOM) to submit a bid for the repairs. Why is it taking so long for monies to be made available for essential work to be carried out?
Ministry of Justice
Eastwood Park (2020)
Is it considered to be best value for Her Majesty’s Prison and Probation Service (HMPPS) to fund the manufacture of urgently needed replacement windows and fire doors by prison industries in 2018 and 2020, respectively, and then deliver and take them into store at Leyhill and Eastwood Park prisons, only subsequently to decline funding to install them?
HMPPS
Wandsworth (2021)
The re-role to a reception prison was originally expected to take place in 2017. The date was put back to 2018 and then again to early 2019. The change did not happen and was rescheduled for late 2020 but again did not materialise. At the period end, there were 1,097 prisoners on remand, 73% of the total population. When will …
HMPPS
Ford (2021)
The doubling of the capacity of the prison in the current year will require close monitoring to avoid further expensive mistakes.
Ministry of Justice
Holme House (2022)
We would like to see funding being provided to the prison in a timely manner to ensure that essential repairs can be carried out when they are needed.
Ministry of Justice
Erlestoke (2023)
What reassurance can be given that the revised dates for occupation of the replacement wings will not be delayed yet again, thus impacting the delivery of the PR?
HMPPS
Winchester (2024)
When will the funding for the construction of a new emergency control room and modernised CCTV system be approved?
HMPPS
Winchester (2024)
When will the much-delayed construction of the new CSU restart?
HMPPS
Kirklevington Grange (2024)
The Minister should address the lack of visible progress on the development of replacement accommodation units at Kirklevington under the rapid development cell programme (RDCS), which affects the ability of the establishment to introduce more prisoners to outside paid employment.
Ministry of Justice
Eastwood Park (2025)
Numerous works projects were delayed, including bathroom refurbishments, replacement of Res 7, replacement carpeting on Res 5 and 6, replacement fire ring main and the new video conferencing centre. There appeared to be so much waste in planning these projects, only for them to either be delayed or cancelled at the last moment. How will the Minister ensure that future …
Ministry of Justice
Kirklevington Grange (2020)
When will capital funding be released for replacement blocks and infrastructure works?
Ministry of Justice
Isle of Wight (2020)
There is considerable concern that a newly refurbished wing in the prison has had a number of outstanding problems since August 2020, and four months later they were still outstanding (para 5.1.1.) What mechanisms are in place to ensure refurbishment projects are completed in full and on time?
HMPPS
Wandsworth (2023)
The new multi-million pound healthcare centre has still not opened over one year after its original scheduled opening date. Prisoners have therefore been deprived of the benefit it would have brought. When will the centre open?
HMPPS
Holme House (2024)
Can the Minister reassure the Board that the major capital works to the roofs will be funded and executed during 2025? If no reassurance can be given, can the Minister explain why?
Ministry of Justice
Channings Wood (2024)
The inability to conduct timely repairs to roofing, heating systems and work-related equipment continues to undermine operational effectiveness and limit capacity in purposeful activity. As in our previous report, the Board, again, asks why has this situation been allowed to drag on for so long and when will it be resolved?
Ministry of Justice
Brinsford (2023)
The contract for the supply and fitting of the new boilers throughout the prison was wholly inadequate. This contract failed to cover the flushing out of the old pipes and failed to fit individual thermostats to units, all adding further costs to the original price. And all at a cost to the public.
Ministry of Justice
Kirklevington Grange (2020)
Can the process be resolved with some urgency?
HMPPS
Erlestoke (2024)
What guarantees can be given that all ancillary facilities will match the needs of the increased prison population when the new small secure house blocks are occupied in 2025?
Other
Warren Hill (2025)
In a similar vein, there remains some uncertainty about whether new kitchen facilities will be provided solely for the Warren Hill site. Will a new kitchen solely for the Warren Hill site be provided as part of the proposed expansion programme?
HMPPS
Lincoln (2025)
The Board recommends action is taken to rectify the length of time taken and the quality of work undertaken when dealing with numerous repair and maintenance jobs across the establishment, including delays to project work starting and then continued delays when work begins.
HMPPS
21-004-846 — Surrey County Council
Summary: Mr X complained about the way the Council handled his application for a mini s278 agreement under the Highways Act. The Council was at fault for not clearly managing Mr X’s expectations about the timescales involved and for delay in completing the agreement. The delays caused Mr D frustration …
LGO (Local Government & … Transport And Highways Upheld Feb 2022
201004601 — North Lanarkshire Council
Mr C complained that the council failed to properly deal with his planning application for an extension to his home. He said that the council lost documents and unnecessarily delayed their decision to grant planning consent. After consent was granted, Mr C raised his concerns with the council about the …
SPSO (Scottish Public Se… Local Government Upheld Jun 2011
25-003-069 — Royal Borough of Kingston upon Thames
Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.
LGO (Local Government & … Adult Care Services Upheld Jan 2026
22-009-391 — Birmingham City Council
Summary: Mr B complains the Council has delayed in carrying out works to complete a dropped kerb for his property. Mr B says he has paid a significant amount of money for the works, but the Council has not followed through despite persistent chasing. The Ombudsman finds fault in the …
LGO (Local Government & … Transport And Highways Upheld Dec 2022
24-007-112 — North Warwickshire Borough Council
Summary: We will not investigate this complaint about the Council’s failure to ensure a development site is progressed according to planning conditions. The Council confirmed it is working with the relevant bodies to achieve compliance and discharge the planning condition. We consider that further investigation will not lead to a …
LGO (Local Government & … Planning Oct 2024
24-019-037 — Vale Of White Horse District Council
Summary: Mr B complained that the Council delayed excessively in registering a planning application to regularise breaches of planning control on a site including Mr B’s property and had failed to take enforcement action over a number of years. We found the Council delayed excessively in progressing the current application. …
LGO (Local Government & … Planning Upheld Aug 2025
201102253 — Angus Council
Miss C asked the council to change the type of heating in her house from electric to gas. When they said they would not do this, she complained that this was unfair because council tenants with solid fuel heating have a choice of heating type. Miss C said that the …
SPSO (Scottish Public Se… Local Government Dec 2012
21-008-139 — Thurrock Council
Summary: Mr X complained the Council failed to determine an application to vary his section 106 planning agreement and that this has caused him significant losses. We ended our investigation because it is unlikely to result in a meaningful outcome.
LGO (Local Government & … Planning Not Upheld Mar 2022
20-009-461 — Barrow-in-Furness Borough Council
Summary: Mr and Mrs X complain about a lack of planning enforcement action on a neighbouring development. I find fault by the Council because of unreasonable delay in acting on Mr and Mrs X’s concerns. I recommend the Council now prioritise their concerns and make a time and trouble payment …
LGO (Local Government & … Planning Upheld Mar 2022
22-004-752 — Royal Borough of Kingston upon Thames
Summary: We will not investigate Mr X’s complaint about the Council’s failure to determine his planning application. This is because there is not enough evidence of fault by the Council and we could not achieve any worthwhile outcome for Mr X. Mr X also had a right of appeal for …
LGO (Local Government & … Planning Jul 2022
22-004-414 — Adur District Council
Summary: We will not investigate this complaint about the Council’s pursuit of a project which the complainant says was bound to fail. The financial cost to the Council is something which affects all residents and is therefore outside our jurisdiction. Also, we do not consider the complainant has suffered a …
LGO (Local Government & … Planning Dec 2022
24-022-111 — Sheffield City Council
Summary: Mrs X complained the Council delayed issuing building control approval. There was delay as it took over seven months for the application to be approved. This delayed Mrs X’s building work and caused frustration. The Council will make a payment to recognise the distress caused.
LGO (Local Government & … Planning Upheld Sep 2025
24-022-332 — Maidstone Borough Council
Summary: Mr X complained the Council failed to process his planning application properly, causing delay, distress and financial loss. We found the Council to be at fault because there were avoidable errors in the planning consent that meant another application had to be made. To remedy the injustice to Mr …
LGO (Local Government & … Planning Upheld Jan 2026
22-005-311 — Huntingdonshire District Council
Summary: We will not investigate this complaint about the Council’s delay in determination and refusal of Mr X’s planning applications. It was reasonable for him to appeal to a government minister for the delay and the decisions on his applications.
LGO (Local Government & … Planning Dec 2022
23-019-560 — West Suffolk Council
Summary: We will not investigate this complaint about the Council processing of planning applications. We have seen no reason why the complainant could not have come to us much sooner about events occurring more than twelve months ago. Complaints about these matters are late. Also, the complainant had a right …
LGO (Local Government & … Planning Apr 2024
23-019-837 — London Borough of Croydon
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and an application to discharge planning conditions. This is because we are unlikely to find fault with how the application to discharge the planning conditions was dealt with. It is not yet …
LGO (Local Government & … Planning May 2024
23-012-893 — Derby City Council
Summary: We will not investigate Mr X’s complaint about the Council’s approval of a development near his home. This is because there is insufficient evidence of fault to justify our involvement.
LGO (Local Government & … Planning May 2024
23-012-812 — Wychavon District Council
Summary: Mr D says the Council failed to follow the correct process for a planning application. We have upheld the complaint because there were some errors by the Council which it already acknowledged and apologised for in 2023. We have completed the investigation because there is no additional fault or …
LGO (Local Government & … Planning Upheld May 2024
23-021-474 — Torbay Council
Summary: We will not investigate this complaint about the non-determination of a planning application
LGO (Local Government & … Planning May 2024
24-015-314 — Wychavon District Council
Summary: We will not investigate Mrs X’s complaint that the Council failed to comply with a decision by the Planning Inspector and incurred her losses of more than £3,000. This is because it would be reasonable for Mrs X to make a claim against the Council at court.
LGO (Local Government & … Planning Apr 2025
25-001-888 — Basildon Borough Council
Summary: We will not investigate Ms X’s complaint about the Council’s response to repairs to her garage. Part of her complaint is late and there are insufficient good reasons to consider the complaint now. Of the parts that are in time, it is unlikely we would find fault in the …
LGO (Local Government & … Other Categories May 2025
25-002-789 — Rotherham Metropolitan Borough Council
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has also not suffered significant injustice.
LGO (Local Government & … Planning Jun 2025
25-006-687 — London Borough of Ealing
Summary: We will not investigate this complaint about the way the Council dealt with an application for a Lawful Development Certificate for Proposed Use or Development as it is made too late. We cannot investigate the complaint about the way the Council processed a planning application as the complainant appealed …
LGO (Local Government & … Planning Jan 2026
25-000-401 — Rother District Council
Summary: Mrs X complains the Council has not properly considered taking enforcement action against breaches of planning permission. The Council is not at fault.
LGO (Local Government & … Planning Not Upheld Jan 2026
25-022-097 — Leicester City Council
Summary: We cannot investigate Dr B’s complaint about a planning enforcement notice. This is because Dr B put in an appeal to the Planning Inspector.
LGO (Local Government & … Planning Jan 2026
25-011-709 — Southend-on-Sea City Council
Summary: We will not investigate Mrs X’s complaint about planning enforcement. There is not enough evidence of fault by the Council to warrant investigation by us.
LGO (Local Government & … Planning Jan 2026
25-011-384 — Manchester City Council
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s planning application. There is insufficient evidence of fault by the Council, and it is reasonable to expect the complainant to have used his right of appeal to the Planning Inspectorate if he disagreed with the amendments …
LGO (Local Government & … Planning Jan 2026
25-001-755 — Sheffield City Council
Summary: Mr X complained the Council failed to properly investigate or take appropriate enforcement action in relation to breaches of planning permission at a neighbouring property. Mr X also complains the Council has wrongly approved a retrospective planning application and included a planning condition that does not secure its objective. …
LGO (Local Government & … Planning Upheld Jan 2026
25-011-602 — Horsham District Council
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a community infrastructure levy charge. Mr X has had rights of appeal it would be reasonable to use against the Council’s calculation, the deemed commencement date and a surcharge imposed. Any matters of alleged unlawfulness are ones …
LGO (Local Government & … Planning Jan 2026
24-001-686 — Bristol City Council
Summary: We will not investigate this complaint about compensation paid under the Land Compensation Act 1973 as Mrs X had the right to have the dispute determined by an independent tribunal.
LGO (Local Government & … Other Categories Sep 2024
25-000-343 — Wiltshire Council
Summary: We will not investigate this complaint about planning permission and a highway obstruction because the matter is partly out of time, there is a legal remedy and there is no evidence of fault by the Council.
LGO (Local Government & … Planning Jun 2025
25-000-181 — King's Lynn & West Norfolk Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered any significant injustice.
LGO (Local Government & … Planning Jun 2025
25-005-617 — North Somerset Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault.
LGO (Local Government & … Planning Aug 2025
25-005-391 — Spelthorne Borough Council
Summary: We will not investigate this complaint about a building control matter. This is because we cannot determine whether the work complained about is compliant with the Building Regulations and we cannot therefore achieve any worthwhile outcome for Mr X.
LGO (Local Government & … Planning Nov 2025
24-023-382 — Wiltshire Council
Summary: Mr X complained the Council failed to properly notify him of a planning application on a neighbouring property which prevented him from making objections, and subsequently wrongly approved two planning applications which has had significant negative impacts on his wellbeing, his farm and its visitors, the greenbelt and the …
LGO (Local Government & … Planning Upheld Nov 2025
24-020-433 — Mid Suffolk District Council
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. This is because part of the complaint is late. There is not enough evidence of fault in the Council’s enforcement of planning conditions to justify our involvement.
LGO (Local Government & … Planning Nov 2025
24-017-980 — Bolton Metropolitan Borough Council
Summary: Mr X complained the Council failed to progress his complaint about a building control breach in a timely manner. The Council took over two years to make any meaningful progress on Mr X’s complaint. This is fault and caused Mr X undue distress, uncertainty and frustration. The Council agreed …
LGO (Local Government & … Planning Upheld Nov 2025
25-012-549 — London Borough of Harrow
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.
LGO (Local Government & … Planning Nov 2025
25-012-517 — Calderdale Metropolitan Borough Council
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
LGO (Local Government & … Planning Nov 2025
25-010-622 — High Peak Borough Council
Summary: We will not investigate this complaint about the Council allowing a café to open on bank holidays as a non-material amendment to a planning permission. There is not enough evidence of fault by the Council or injustice to Ms X to warrant investigation by us.
LGO (Local Government & … Planning Nov 2025