2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Liliane Bowden
All Responded
2025-0570
11 Nov 2025
Hampshire, Portsmouth and Southampton
SCAS Legal Services
Concerns summary (AI summary)
Significant ambulance delays, caused by high demand and prolonged hospital handovers, led to extended waits for Category 3 calls. This poses a serious risk to elderly and vulnerable patients needing prompt attention.
Noted
(AI summary)
South Central Ambulance Service acknowledges concerns about handover delays but states the issue originates with hospital trusts and asks that future reports be directed to the appropriate organisation. It also describes NHS England initiatives and commissioned targets for handover times.
Joan Talbot
All Responded
2025-0569
11 Nov 2025
Inner South London
[REDACTED], Chief Executive Officer, Ki…
Concerns summary (AI summary)
Due to a lack of continuity across different admitting teams, the significance of a patient's repeated symptoms was not fully appreciated, delaying necessary investigation.
Action Planned
(AI summary)
A cross-trust working group is being established to improve the use of the EPIC system, focusing on issues such as copy/paste practices and care plan updates. The group will design quality improvement projects, review EPIC training, and monitor the impact of changes.
Alan Mitchell
All Responded
2025-0577
10 Nov 2025
Cheshire
Optum
Concerns summary (AI summary)
A patient's lifelong repeat prescription was removed by software without GP notification or patient choice, creating a risk that essential medication may not be provided, especially for vulnerable patients.
Noted
(AI summary)
Optum conducted an internal review of the EMIS Web system and concluded that no software developments beyond the existing functionality are required to mitigate the risk raised in the report, explaining how the system manages repeat prescriptions and their expiration.
Jacqueline Aarons
All Responded
2025-0576
10 Nov 2025
North London
Department of Health and Social Care
Concerns summary (AI summary)
A lower hospital admission threshold for patients with learning disabilities is required. Furthermore, doctor's discharge instructions and safety netting advice for non-medical care staff must be clear and actionable.
Noted
(AI summary)
The Department of Health and Social Care acknowledges the concerns raised but states that NHS England will provide a full response, as the concerns are more appropriately addressed by them.
Costas Chrysostomou
All Responded
2026-0177
10 Nov 2025
Inner North London
NHS North Central London Integrated Car…
Concerns summary (AI summary)
There is potential for confusion due to differing interpretations of the term 'urgent' in cardiology pathways, and a lack of clarity among third-party providers regarding available NHS ICB pathways. GPs may also be unclear about how to expedite referrals when new clinical information comes to light.
Action Planned
(AI summary)
Changes have been updated on the NCL Pathway for Suspected Heart Failure following contact with the Royal Free Heart Failure Lead. A working group is also being convened to review and update guidance, incorporating NICE guidelines, and an NHSE working group is developing a standard heart failure referral form.
Anthony Card
All Responded
2026-0068
7 Nov 2025
Suffolk
Suffolk Constabulary
Suffolk County Council
Concerns summary (AI summary)
There is no formal mechanism for police to share medium-risk mental health information with care providers, even with consent. This prevents crucial risk data from informing future assessments and potentially vital support decisions.
Noted
(AI summary)
Suffolk County Council acknowledges the report but clarifies that the responsibility for adult mental health provision rests with NHS commissioners and providers. It states its role is concerned with statutory functions under the Care Act, including safeguarding and social care assessment. Suffolk Constabulary is committed to improving awareness and training for frontline staff in relation to adult mental health. Planned actions include vulnerability training scheduled for Autumn/Winter 2026 and participation in a multi-agency audit of NHS 111 Option 2.
Ernest Gray
All Responded
2025-0579
7 Nov 2025
Kent and Medway
East Kent Hospitals University NHS Foun…
Concerns summary (AI summary)
The hospital failed to involve the patient's primary carer in discharge planning and neglected to provide holistic information about his fluctuating delirium, including potential aggression, leaving carers unprepared for his complex needs.
Action Taken
(AI summary)
The Trust has taken several actions, including implementing a new 'discharge to assess' pathway, providing additional delirium training, and developing a care advice leaflet for patients with carers. It also established a workstream with multiple partners to improve the discharge of patients with delirium and is working to strengthen knowledge of the 4AT tool.
Richard Worswick
All Responded
2025-0564
7 Nov 2025
Manchester South
Bamford Grange Care Home
Stockport NHS Foundation Trust
Concerns summary (AI summary)
Unclear wound care instructions on hospital discharge and a lack of documented communication between the hospital and care home led to confusion. The care home also lacked an escalation policy for such unclear care plans.
Action Taken
(AI summary)
The care home has issued refresher guidance to staff on existing policies, emphasizing documentation of hospital communications, and implemented enhanced observations for unstageable pressure ulcers. They've also implemented a sepsis risk assessment for residents with chronic wounds and conduct regular audits of wound care entries. A Trust-wide alert was issued on 20 November 2025 regarding Transfer of Care documentation, ensuring two copies are printed. A Trust-wide audit will take place in February 2026 to check for documentation in patient records and a task and finish group will work on improving the quality of the discharge checklist starting January 2026.
Samuel Vass
No Identified Response
2025-0568
6 Nov 2025
Cornwall & the Isles of Scilly
Service Director for Environment Cornwa…
Concerns summary (AI summary)
The lack of speed enforcement on a specific A3083 road stretch has contributed to multiple fatal collisions caused by excessive speeding.
Aaron Taylor
All Responded
2025-0566
6 Nov 2025
Lancashire and Blackburn with Darwen
[REDACTED] HMP Garth
Concerns summary (AI summary)
Prison staff failed to open an ACCT process after a self-harm incident and lacked ACCT training. Keyworker sessions for vulnerable prisoners were not consistently conducted, with staff unaware of required frequency.
Action Taken
(AI summary)
HMP Garth issued a staff information notice promoting the Safety Learning Reference Library, and a Governor’s order reiterating ACCT processes. A priority keywork model is in place with a minimum of one keywork session per month for vulnerable prisoners.
Aaron Taylor
All Responded
2025-0565
6 Nov 2025
Lancashire and Blackburn with Darwen
[REDACTED], Medical Director, Practice …
Concerns summary (AI summary)
HMP Garth has a critical lack of psychologist resources for prisoners, with severe staffing gaps and extensive waiting lists for mental health support.
Action Planned
(AI summary)
Practice Plus Group is advertising for a Principal Psychologist, Clinical Assistant Psychologist and two Assistant Psychologists, and has interviewed candidates for the Principal Psychologist post. They are exploring sharing psychological resources with a neighboring prison in the interim.
Judith Hughes
All Responded
2025-0563
6 Nov 2025
Cambridgeshire and Peterborough
Chief Medical Officer for North West An…
Concerns summary (AI summary)
The hospital's fall risk assessment tool is confusing due to unclear factor definitions, risking incorrect scores, insufficient observation levels, and increased patient falls.
Action Taken
(AI summary)
The Trust revised the Enhanced Care Risk Assessment Form in 2022 following a routine review to clarify risk factors for patient falls. The policy and form are due for review again and the coroner's comments will be considered.
Matthew Singh Prevention of future deaths report
Partially Responded
2025-0567
5 Nov 2025
North Wales (East and Central)
Ministry of Justice c/o Government Lega…
Governor, HMP Berwyn
Concerns summary (AI summary)
High availability and use of illicit psychoactive substances persist at HMP Berwyn, posing significant risks to prisoner health and contributing to future deaths.
Action Taken
(AI summary)
HMPPS is investing over £40 million in physical security enhancements across 34 prisons to deter drone use, has implemented Incentivised Substance Free Living Units in 85 prisons, and appointed 17 Group Drug and Alcohol Leads. They have also introduced the Adult Health, Care and Wellbeing Core Capabilities Framework and are redesigning Foundation Training for new prison officers to include mandatory modules on drug and alcohol misuse.
Vivian Nolan
All Responded
2025-0560
5 Nov 2025
Teesside and Hartlepool
President of the British Society of Gas…
Concerns summary (AI summary)
Clinicians lack sufficient knowledge and guidance on the increased risks associated with diagnostic colonoscopies for patients aged 80 and over.
Noted
(AI summary)
The BSG acknowledges the concerns regarding colonoscopies for patients over 80, stating that decisions should be individualised, balancing risks and benefits.
Jennifer Cahill and Agnes Cahill
All Responded
2025-0559
5 Nov 2025
Manchester North
[REDACTED], Chief Executive of the Roya…
[REDACTED], Secretary of State for Heal…
Concerns summary (AI summary)
There is a critical absence of national guidance for home births, particularly for high-risk pregnancies, leading to inconsistent midwife practice, insufficient risk discussions, and inadequate midwife training.
Noted
(AI summary)
NHS England is working with the Resuscitation Council UK (RSUK) to design an updated Neonatal Life Support (NLS) course including homebirth scenarios, and funding is provided for practitioners to have this training. They will work with the UK Midwifery Study System (UKMIDSS) to improve national data collection. NICE will review existing guidance to consider the feasibility of defining 'high' and 'low' risk pregnancies, and clarify differentiation between risks of pregnancy and labour. They reference existing NICE guidelines covering intrapartum care and midwifery staffing. The RCOG expresses condolences and defers to other organisations (RCM/NMC and NHSE/DHSC) to address the specific concerns raised regarding national guidance, training, data collection and staffing models for home births, while referencing existing NICE guidance. The RCM states it will advocate for national guidance on when transfer to hospital is necessary, promote existing guidance and resources, and will continue to advocate for sustained investment in maternity staffing to support safe services. The Nursing and Midwifery Council (NMC) will strengthen midwifery standards, specifically mapping proficiencies against previous maternity reviews. They propose to feed into a task force addressing bespoke training needs analysis for midwives in home birth teams. The Department of Health and Social Care acknowledges the need for urgent action to improve homebirth services and will work with NHS England to address the coroner's concerns. This includes funding a new neonatal resuscitation training programme with homebirth scenarios. The JRCALC guidelines have been amended to clarify that if bleeding persists despite a firm uterus after birth, other causes such as trauma should be reconsidered. The guidance also specifies continuous observations form part of ongoing management.
Maureen Christy
All Responded
2025-0561
4 Nov 2025
Blackpool & Fylde
Blackpool Teaching Hospitals NHS Founda…
Concerns summary (AI summary)
There were critical shortcomings in disseminating and understanding policy changes, specifically for Covid contact testing, leading to clinician confusion and policies not being consistently applied.
Action Planned
(AI summary)
The Trust plans to roll out a digital solution called 'Alertive' from Q4 2025/2026 to send critical messages to staff with recorded acknowledgements, with future phases including policy document cascade beginning Q1 2026/2027.
Oliver Gorman
All Responded
2025-0558
4 Nov 2025
Manchester South
British Aerosol Manufacturers Associati…
Department for Business and Trade
Department for Culture, Media and Sport
+1 more
Concerns summary (AI summary)
There are inadequate age restrictions on dangerous aerosol products and unclear warnings about instant death. Social media platforms also fail to take responsibility for harmful content promoting such misuse.
Noted
(AI summary)
OPSS highlights industry led labelling initiatives to address risks. Officials will communicate the new industry labelling initiative to relevant groups to raise awareness. The Department highlights the Online Safety Act (OSA) which requires companies to prevent users from encountering illegal content and remove such content swiftly. Ofcom can issue information notices at the coroner's request, requiring services to provide data and Data Preservation Notices to preserve a child's data. BAMA has developed a new caution mark and statement that can be used to provide additional detail on the potential problems which can arise if the aerosol dispenser is not used in accordance with the manufacturer’s instructions. The caution mark will be placed in the top two-thirds of the back of the pack copy to ensure that it is noticed by the consumer. The Department for Culture, Media and Sport acknowledges the report and confirms that the Department for Science, Innovation and Technology (DSIT) leads on online safety.
Kathleen Ward
All Responded
2025-0562
3 Nov 2025
East Riding and Hull
Chief Executive – Hull Royal Infirmary
Concerns summary (AI summary)
The emergency department faces persistent overcrowding with patients awaiting ward beds, leading to delays in appropriate emergency care and risking repeat incidents due to insufficient bed capacity.
Action Taken
(AI summary)
The Trust is strengthening escalation processes for patients approaching end of life, reinforcing expectations around compassionate communication, continuing work on bed modelling and discharge processes, ensuring feedback informs staff education, and rolling out Comfort Observations across the organisation.
Brian Lloyd
All Responded
2025-0557
3 Nov 2025
North London
High Meadows Care Home
Concerns summary (AI summary)
Patients with two failed catheter insertion attempts are not being transferred to hospital promptly, creating a risk of delay in necessary medical intervention.
Action Taken
(AI summary)
High Meadows Care Home provided staff training on catheterisation, documentation, and escalation, updated care plans to reflect the coroner's concerns, and reconfigured the telephone system to ensure calls are answered promptly. They have also ensured that portable phones are available in each unit, supported by several signal amplifiers installed throughout the home. High Meadows Care Home has created and implemented an escalation protocol for team leads, effective 23/10/2025, to ensure prompt and effective response to clinical or safety concerns.
Gloria Simon (2)
All Responded
2025-0555
31 Oct 2025
Liverpool and Wirral
Riversdale Care Home
Concerns summary (AI summary)
Miscommunication about the care home's status led a GP to not visit. Care home staff lacked training on obtaining urgent clinical input when a GP declined and failed to consistently take, record, and act on basic patient observations.
Action Taken
(AI summary)
The care home revised its policy regarding new residents who are out of district with their own GP to register them with a local GP. In addition, a new audit has been developed on the company's digital systems which is completed 48 hours after the resident is admitted.
Gloria Simon (1)
All Responded
2025-0554
31 Oct 2025
Liverpool and Wirral
Marine Lake Medical Practice
Concerns summary (AI summary)
A GP's misreading of oxygen saturation levels and incorrect assumption about the care facility's status led to inadequate assessment. The GP also failed to review patient history or ensure timely observations.
Action Planned
(AI summary)
The practice plans to review the case with the staff member involved and is investigating the case formally as part of a Significant Event Analysis. It will share the outputs of this analysis with the coroner if helpful.
Gunaratnam Kannan
All Responded
2025-0553
31 Oct 2025
Nottingham and Nottinghamshire
East Midlands Ambulance Service
Nottingham Healthcare NHS Foundation Tr…
Royal College of General Practitioners
Concerns summary (AI summary)
There is a critical lack of joint policy and training among emergency and mental health services regarding Mental Capacity Act and Mental Health Act assessments, causing confusion over referral responsibilities.
Noted
(AI summary)
EMAS is actively working with local mental health crisis teams to formalise referral pathways and will undertake an After Action Review on 8 January 2026 with all parties involved in the incident. Mental Health Awareness training is also under review for January 2026. The Trust provided bespoke training on the Mental Capacity Act for the Clinical Access Line and Crisis Resolution Home Treatment team. They also developed flow charts to support staff in considering mental capacity and shared these with staff, displaying them in team offices. The RCGP provides context on its role in setting standards and supporting GPs and highlights existing training resources. It suggests system pressures impact GP decision-making and there is an opportunity to address the system aspects of referral processes.
Evan Dandou-Dambelle
All Responded
2025-0549
29 Oct 2025
Inner North London
East London NHS Foundation Trust
Concerns summary (AI summary)
Significant changes in a mental health patient's medication are not automatically factored into decisions about their required level of contact and observation.
Action Taken
(AI summary)
The Trust communicated learning about medication changes and care planning to consultant psychiatrists. The guidance for the RAG rating system in Tower Hamlets Early Intervention Service highlights significant medication changes as a factor for MDT consideration and will be reinforced within the team.
Shannon Lee
Partially Responded
2026-0032
28 Oct 2025
Black Country
Black Country Healthcare NHS Foundation
FBC Manby Bowdler Solicitors
Concerns summary (AI summary)
There is persistent staff confusion regarding the exact timing of 15-minute observations, with no clear national standard, risking inconsistent patient monitoring.
Action Taken
(AI summary)
The Trust uses an Electronic Observation system (eObs) with colour-coded prompts to highlight overdue observations and requires staff to record the rationale for any overdue observation. They are introducing dynamic push notifications to highlight missed or abnormal observations.
Patricia Genders
All Responded
2025-0551
28 Oct 2025
West Sussex, Brighton and Hove
Department of Health and Social Care
NHS England & NHS Improvement
Concerns summary (AI summary)
Over-reliance on A&E for mental health crises due to inadequate dedicated placements creates an unsuitable and insecure environment, risking patient deterioration and abscondment.
Action Planned
(AI summary)
NHS England is rolling out dedicated 24/7 neighbourhood mental health centres, opening more specialist Mental Health Emergency Departments alongside general Emergency Departments and having a 24/7 psychiatric liaison team available. Sussex is currently implementing Neighbourhood Mental Health Teams (NMHTs). The Department plans to introduce mental health hubs and 24/7 crisis support, expand the NHS 111 mental health service, increase the number of mental health beds and aim to reduce A&E waiting times. They will introduce specialist mental health ambulances staffed by physical and mental healthcare professionals.