2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

637 results
Lewis Garfield
All Responded
2025-0547 28 Oct 2025 Northamptonshire
Department of Health and Social Care East Midlands Ambulance Service South Central Ambulance Service +1 more
Concerns summary (AI summary) Ambulance service communications were inadequate, leading to delayed clinician review and escalation. Lengthy hospital handover delays severely impact ambulance availability and emergency department flow.
Noted (AI summary) The Trust is implementing dynamic strategic conveyance, directing patients to hospitals outside their usual catchment area. They are also working to implement the 45-minute handover protocol and initiate 'rapid handover' requests during periods of high demand. SCAS investigated the incident, finding one call non-compliant due to documentation errors, and shared learning with the call handler. It details actions taken when a 999 call is received and summarises the call cycle and audit outcomes. The Department acknowledges the concerns and outlines the government's commitment to improving urgent and emergency care. It highlights key actions from the Urgent and Emergency Care Plan and improvements in ambulance response times and handover delays, while noting SCAS has responded in full to the concerns. The hospital has been working through an UEC improvement programme since January 2025, including implementation of the national 45-minute maximum ambulance handover time standard, Frailty SDEC and Trusted Assessor introductions, and NerveCentre pre-arrivals screen. They have increased ambulance handover space and medical pathway by introducing RAU and AAU.
Raymond Leake
All Responded
2025-0546 28 Oct 2025 East Riding of Yorkshire and City of Kingston Upon Hull
Hull Royal Infirmary
Concerns summary (AI summary) An urgent radiology scan was missed, likely due to human error, and new preventative processes lack auditing due to staff shortages, leaving their effectiveness unconfirmed.
Action Taken (AI summary) The Trust has implemented process changes including automatic porter dispatch, strengthened oversight at vetting stage, clear escalation routes for nursing staff, review of escort and trolley availability and improved quality of CT requests. They will repeat the audit in March/April 2026.
Alan Horrocks
All Responded
2025-0545 28 Oct 2025 West Yorkshire Western
Bradford Teaching Hospitals NHS Foundat…
Concerns summary (AI summary) Patient observations were not completed per escalation guidance, delaying deterioration recognition. Increased ward capacity without corresponding nursing staff and existing staffing gaps compromised patient care.
Action Planned (AI summary) The Trust will roll out refresher training for quality governance, patient safety, learning from deaths, and legal staff regarding PSIRF and national guidance on learning from deaths in early 2026. The Trust will also implement a comprehensive Investigation Masterclass Programme.
Louisa Walker (2)
All Responded
2025-0544 27 Oct 2025 Berkshire
Royal Berkshire Hospital
Concerns summary (AI summary) A significant majority of obstetricians have not received crucial specific training related to this incident, raising concerns about the trust's commitment to learning and patient safety.
Action Taken (AI summary) The trust has now ensured that all obstetric doctors (ST1 and above Resident Doctors and Consultant Obstetricians) and all band 7 delivery suite and maternity clinical co-ordinator midwives have been trained in managing IFH which includes how to safely disimpact the fetal head vaginally and considering various manoeuvres abdominally. A training plan was drawn up by the maternity team and the obstetric governance team. This includes familiarity with local guidelines for management of IFH including escalation and knowledge of the algorithm and understanding risk factors and complications.
Louisa Walker (1)
All Responded
2025-0543 27 Oct 2025 Berkshire
Royal College of Obstetricians and Gyna…
Concerns summary (AI summary) There is a lack of national guidance and relevant training for the increasingly common obstetric emergency of impacted fetal head during caesarean sections.
Noted (AI summary) The team reviewed the MNSI report, process, and findings and concluded that their investigation process was correctly followed. A note has been added to their investigation record to highlight the findings of the inquest. The RCOG highlights the Scientific Impact Paper (SIP) number 73, second edition, which addresses impacted fetal head at caesarean birth and sets out detailed descriptions of safe technique. The ABC (Avoiding Brain Injury in Childbirth) programme incorporates these techniques and will be rolled out to maternity units in England as part of a national programme by NHSE.
Danielle Jones
All Responded
2025-0542 27 Oct 2025 The Black Country
Your Health Partnership Regis Medical C…
Concerns summary (AI summary) The GP repeatedly prescribed large amounts of medication, including substances used in overdose, without adequate review, despite the patient self-reporting multiple overdoses and external services raising concerns.
Action Planned (AI summary) The practice will amend their risk assessment template to include a mental health medication review code and free text advice regarding stockpiled medications, patient safety with medication quantity, reducing medication amounts, and safety plans. They will relaunch the amended policy in January 2026 and add the recording of medication review and consideration of reducing amount of medication on each issue as part of the annual audit program.
Stephen Neville
All Responded
2025-0556 24 Oct 2025 Essex
Essex Partnership NHS Foundation Trust
Concerns summary (AI summary) Nursing staff failed to properly conduct and record therapeutic observations due to misunderstanding and training deficits. The quality assurance and auditing processes for these critical observations were also found to be severely inadequate.
Action Taken (AI summary) The Trust has implemented changes including revisions to policy, training, and audits related to patient observations and therapeutic engagement. An interim measure was introduced pending a longer-term review involving matrons to understand necessary changes to the Tendable audit programme and strengthen governance processes.
Caitlin Imber
All Responded
2025-0538 24 Oct 2025 North Wales (East and Central)
BCUHB
Concerns summary (AI summary) CAMHS closed a referral for a vulnerable child due to missing contact information without making further enquiries, causing a significant and potentially dangerous delay in support.
Action Taken (AI summary) CAMHS has changed its standard operating procedure to offer appointments even when contact numbers are missing from referrals, and is undertaking an audit to confirm these changes are embedded in practice. The learning from the inquest is planned to be shared via the Regional CAMHS Forum.
Sophie Towle
Partially Responded
2025-0552 24 Oct 2025 Nottingham and Nottinghamshire
Department of Health and Social Care Nottingham Healthcare NHS Foundation Tr… Sherwood Forest Hospitals NHS Foundatio…
Concerns summary (AI summary) There was a critical lack of joint policy and liaison between physical and mental health teams for complex cases involving foreign body insertion, and the specialist Personality Disorder Hub was disbanded, reducing expert care.
Action Taken (AI summary) Nottinghamshire Healthcare NHS Foundation Trust and Sherwood Forest Hospital Trust have collaborated on a joint management policy for patients who have inserted a foreign body, including the recommendation of joint meetings. NHFT has reviewed its VTE risk assessment policy and developed e-learning to support staff. The trust is also reviewing ward inductions and assessment competencies. The Trust has developed a new guideline for the management of deliberately inserted foreign bodies, including a flowchart for contacting mental health services and incorporating a "Mental Health Inpatient Transfer to an Acute Hospital – Hospital Passport". The new guideline has been formally ratified and disseminated to relevant staff.
Alexander Lewis
All Responded
2025-0539 24 Oct 2025 Swansea Neath & Port Talbot
Home Office South Wales Police
Concerns summary (AI summary) Pursuing drivers lacked the ability to communicate dynamic risk assessments, were overburdened with tasks leading to missed critical information, and police training suggested a two-officer crew for safety.
Noted (AI summary) The Department of Transport notes that there are no specific statutory guidance or mandatory distance regulations for yellow lines near junctions. The decision rests with the local authority, and traffic signing is devolved to the Welsh Government. The Minister explains police driver training standards, noting that decisions on crewing are operational matters for Chief Constables. Pursuits resulting in a fatality are referred to the Independent Office for Police Conduct. South Wales Police acknowledges the concerns about crewing of Road Policing Unit officers during pursuits, but states its training and operational model are designed to ensure public safety and officer competence. They highlight national standards, training, and post-pursuit review processes, while also emphasizing the need to balance operational effectiveness and resource availability, deeming single crewing the most practical option.
Rashida Sultana
Partially Responded
2026-0026 23 Oct 2025 Black Country
Leigh Day and Co Solicitors Sandwell and Birmingham Hospital NHS Tr…
Concerns summary (AI summary) Nursing staff lacked clarity on when to call the Emergency Medical Response Team for patients with a DNAR. There was also an absence of risk assessments for Speech and Language Therapy referrals for dysphagia.
Noted (AI summary) This is an Emergency Medical Response Policy, including Management of Resuscitation, outlining systems, processes, and structure in place to provide safe and effective care during resuscitation events. The review date is 2 years and is valid from March 1, 2025.
Lynn Silcock
All Responded
2025-0636 23 Oct 2025 Shropshire, Telford & Wrekin
NHS England Shrewsbury and Telford NHS Hospital Tru…
Concerns summary (AI summary) A patient was discharged by gastroenterology without cardiology consultation or follow-up, due to a lack of communication and document exchange between teams, leading them to be "forgotten" and without trust investigation.
Noted (AI summary) NHS England states that the concerns will be dealt with by SATH and there is no action for NHS England to take as the issues fall outside of their role. The response provides general information about the Frontline Digitisation Programme and EPR systems, and notes that NHS England will review SATH's response. The hospital trust is raising Ms. Silcock's case as a Patient Safety Investigation (PSII) and will develop a single referral email for each speciality for referral for outpatient follow-up within the next 3 months. A project feasibility request has also been raised to assess the need for a digital solution to support referral management.
Saranveer Sihota
All Responded
2025-0540 23 Oct 2025 Derby and Derbyshire
Chesterfield Borough Council
Concerns summary (AI summary) The building's low top-floor wall presents a clear and known risk of fatal falls, especially for individuals with suicidal thoughts, with multiple similar incidents reported.
Action Taken (AI summary) Following a death, Chesterfield Borough Council closed the top floor of a car park and installed full-height, heavy-duty gates and fencing to prevent unauthorized access. Suicide prevention measures were also built into the construction of a newer car park.
Mark Foster
All Responded
2025-0537 23 Oct 2025 Cumbria
Castlegate & Derwent Surgery
Concerns summary (AI summary) The practice suffers from a lack of unified leadership, poor governance, and an inadequate system for investigating incidents.
Action Taken (AI summary) Castlegate & Derwent Surgery has implemented changes in leadership and governance following the ejection of a business manager and subsequent CQC inspections. A system for logging and managing significant events has been established, with clear processes for reporting, documentation, analysis, and learning dissemination.
Ann Campbell
All Responded
2025-0535 23 Oct 2025 Cornwall and the Isles of Scilly
Landlord
Concerns summary (AI summary) The steps are unsafe as the handrail is too low and short, preventing individuals from adequately steadying themselves when descending.
Action Planned (AI summary) The landlord will fit a grab rail on top of a wall to improve handrail safety and expects lighting work to be completed in 3 weeks. Signs advising of steep steps were installed soon after the property purchase, and a non-slip coating was applied to the steps.
Ricky Monahan
All Responded
2025-0533 22 Oct 2025 Birmingham and Solihull
Birmingham and Solihull Integrated Care… Care Quality Commission NHS England
Concerns summary (AI summary) An unprotected fire escape allowed easy roof access from a rehabilitation unit due to inadequate railings, without an environmental risk assessment. There are no guidelines for fire escape protections in such settings.
Noted (AI summary) NHS England refers to updated guidance regarding risk of harm to self, and states that secure access to fire escapes should be embedded within providers’ risk assessments. They state that they cannot comment further on the specific local risk assessment and direct the Coroner to the Birmingham and Solihull Integrated Care Service. The trust has updated the Environmental Risk Assessment to include the Fire Escape, installing metal fence panels and an eight-foot-high gate on the ground floor, as well as metal panels at the top of the fire escape platform. The ICB will share learning from this incident with all local mental health and rehabilitation providers by 17th December 2025. CQC acknowledges the concerns and notes that the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 apply to registered providers. They signpost to information regarding fire safety and environmental safety on their website but state they are not aware of specific guidelines regarding fire escapes in rehabilitation settings.
Amy Cross
Partially Responded
2025-0531 22 Oct 2025 Avon
IPRS Aeromed Mitie NHS England +1 more
Concerns summary (AI summary) There is no system to ensure vital healthcare information, including medication and observations, is shared between criminal justice healthcare providers, and no standard, accessible medical records system.
Action Planned (AI summary) NHS England highlights the Digital Person Escort Record (DPER) system and describes pilot programs in several police and court locations starting around February/March 2026. The findings from this case will be discussed at the NHS England Health and Justice Delivery Oversight Group (HJDOG).
Steven Davidson
All Responded
2025-0536 21 Oct 2025 Essex
HCRG Care Group
Concerns summary (AI summary) Healthcare staff at HMP Chelmsford lack proficiency in navigating System One records to find critical past self-harm information, or are unaware of its importance during prisoner health assessments, indicating training deficiencies.
Action Taken (AI summary) HCRG Care Group has amended its training provision so that all new staff receive structured SystmOne training as part of their induction and will provide refresher training to existing staff within three months. The Performance and Quality teams are embedding SystmOne training into existing governance and supervision processes.
Paul Appleby
All Responded
2025-0530 21 Oct 2025 Northamptonshire
Northamptonshire Healthcare Foundation …
Concerns summary (AI summary) The absence of a regular Saturday Court Service by the Liaison and Diversion Team, relying solely on an 'On Call' system, raises concerns about potential future deaths.
Action Taken (AI summary) The Trust has reissued the SOP to those operating Saturday courts to remind them how to make referrals to their services. The email requesting an assessment had an incorrect name and no detail of the concerns, and did not state that an assessment was needed prior to release.
Amber Walker
All Responded
2025-0528 21 Oct 2025 Dorset
Department of Health and Social Care
Concerns summary (AI summary) Doctors are reluctant or presume others have discussed SUDEP with epilepsy patients, despite its critical importance. There's a lack of universal use of SUDEP checklists and inadequate medical training on the subject.
Noted (AI summary) The Department of Health and Social Care references NICE guidance on epilepsy, the Epilepsy Self-Management Programme, and the Clive Treacey Checklist regarding SUDEP risk assessment. They note that medical schools and royal colleges set their own curricula and that doctors are responsible for keeping their clinical knowledge up to date.
Scott Berry
All Responded
2026-0038 20 Oct 2025 City of Kingston Upon Hull and the County of the East Riding of Yorkshire
HM Prison & Probation Service Minister of State for Prisons, Parole a…
Concerns summary (AI summary) Imprisonment for Public Protection (IPP) prisoners face profound hopelessness and mental health suffering due to indefinite detention and lack of access to parole reviews or rehabilitative programs, increasing suicide risk.
Action Taken (AI summary) HMPPS has implemented several measures to support IPP prisoners, including establishing a centralised shared folder for training materials, delivering refresher training to PPCS senior managers, and beginning a recall referral trial.
Declan Carr
All Responded
2025-0541 20 Oct 2025 East Riding of Yorkshire and City of Kingston Upon Hull
NHS England
Concerns summary (AI summary) Inadequate national policy for sharing information on psycho-social support for substance misuse during prisoner transfers risks continuity of care and future deaths.
Action Taken (AI summary) NHS England confirms that when a patient transfers between prisons all healthcare appointments are shared via SystmOne. An audit confirmed that 100% of non-prescribed service users transferred from HMP Hull had a referral opened as per the Non-Clinical Prison to Prison Transfer Pathway upon arrival at HMP Humber.
Stuart Fowkes
All Responded
2025-0527 20 Oct 2025 The Black Country
Devon & Cornwall Police
Concerns summary (AI summary) Devon and Cornwall Police failed to share vital information regarding the deceased's suicidal intent with West Midlands Police, leading to critical risk information being missed in subsequent actions.
Action Taken (AI summary) Devon and Cornwall Police have updated their policy to include specific requirements for information sharing with other forces regarding vulnerable individuals, including those travelling into or out of the area, and information from sources like ANPR.
Marc Davies
Partially Responded
2025-0525 20 Oct 2025 Gwent
MJ Events Monmouthshire County Council
Concerns summary (AI summary) Inadequate welfare checks by security guards, stemming from a lack of training on proper procedures and documentation, risked residents not receiving timely medical care.
Action Taken (AI summary) Monmouthshire County Council and MJ Events have implemented a 3-tier training program for staff working in sheltered housing, including online certifications, industry-accredited first aid and awareness training, and CCTV/PSS training and licensing.
John Rust
All Responded
2025-0524 20 Oct 2025 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) Mandatory training for automated CSF drainage systems is not adequately enforced, with many staff untrained. There's no sustainable plan to ensure all current and future clinical staff receive essential training on critical equipment.
Noted (AI summary) Response from Deputy CEO and Chief Medical Officer, University Hospitals Birmingham NHS Foundation Trust, with no specific actions mentioned.