2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

Clear 548 results
Mohammed Khan
All Responded
2025-0469 16 Sep 2025 Birmingham and Solihull
NHS Birmingham and Solihull ICB NHS Black Country ICB NHS Coventry and Warwickshire ICB +5 more
Concerns summary (AI summary) Paramedics lacked mandatory training and experience in obstetric emergencies, specifically breech deliveries, and national guidelines were not adhered to, leading to delayed intervention during a critical birth.
Noted (AI summary) NHS Birmingham and Solihull acknowledges the concerns raised and will work with Black Country ICB to coordinate a single response. The ICB takes the recommendations seriously and is committed to support Black Country ICB and WMAS in delivering necessary improvements. West Midlands Ambulance Service has implemented several actions, including face-to-face mandatory refresher training for breech birth in 2026-2027, resumption of the e-PROMPT course, a Trust focus on learning and improvement of obstetric emergencies, and removal of out-of-date WMAS Maternity Action Cards from all Trust Vehicles. They have also issued a clinical notice to all staff to remove and destroy the out-of-date cards. AACE acknowledges the concerns and explains its role in providing advisory guidelines (JRCALC) for ambulance services. While AACE is not responsible for training, it has shared the report with relevant networks for consideration, noting variations in paramedic training for maternity care and breech birth.
Linda Sharp
All Responded
2025-0468 15 Sep 2025 East Riding and Hull
President of the Royal College of Gener…
Concerns summary (AI summary) Relying solely on a low Wells score is a fundamentally flawed approach to exclude deep vein thrombosis or pulmonary embolus, potentially leading to missed diagnoses.
Action Planned (AI summary) The RCGP has commissioned internal work through their elearning team to highlight the specific issue of interpretation of the Wells score. This will be published and available to members in the first quarter of 2026 and promoted through their members network and Chair’s blog. An Electronic Safety Notice has been issued to prevent steering system misalignment checks being missed on MOD Land Rovers. Work is also underway to update the inspection criteria for MOD Land Rovers to provide a comprehensive and long-term solution.
Charlotte Tetley
All Responded
2025-0466 14 Sep 2025 Cheshire
Cheshire and Wirral Partnership NHS Tru…
Concerns summary (AI summary) A patient was prematurely removed from the inpatient bed list before an appropriate daily mental health review, despite documented need for admission, risking patient safety.
Action Taken (AI summary) The Trust has implemented several system changes, including documenting Clinical Prioritisation Meeting outcomes in SystmOne, establishing a Patient Flow Meeting, inviting clinicians to the Clinical Prioritisation Meeting, developing an SOP for Escalation of Clinical Differences, undertaking reflective supervision with the Mental Health Practitioner involved, and reinforcing training around record keeping, communication, and risk-informed decision-making.
Charlotte Tetley
All Responded
2025-0465 14 Sep 2025 Cheshire
Chief Constable of Cheshire Police
Concerns summary (AI summary) A narrow police policy interpretation requires explicit intent to end life for high-risk missing person response, while ambulance services decline calls if whereabouts are unknown, increasing risk of death.
Noted (AI summary) Cheshire Constabulary provides background information on the Right Care, Right Person policy and explains their actions in this specific case, noting that hospital staff made further enquiries and determined they no longer required police assistance.
Gareth Johnson
All Responded
2025-0464 12 Sep 2025 South Wales Central
Cabinet Secretary for Health and Social… Chief Executive Cardiff & Vale Universi…
Concerns summary (AI summary) Deteriorating hospital infrastructure and critical care capacity issues pose a significant risk, as safeguards against moving critically ill patients may fail under pressure.
Action Planned (AI summary) The Health Board has developed an Electrical Failure Emergency Action Card outlining actions to respond to power failures, developed an updated Critical Care Escalation Plan, and integrated key elements into the Major Incident Plan. They are also undertaking regular review and simulation of escalation and major incident plans and ongoing staff training. Welsh Government officials met with Cardiff and Vale UHB to discuss infrastructure issues at the ITU, critical care and theatres departments and a business case is being developed to refurbish the ITU. The Welsh Government will also write to Cardiff and Vale UHB to confirm what clinical governance is in place to approve changes in the location of critical care and to ensure the appropriate clinical cover is in place and write to selected health boards to request them to respond to the NHS Performance and Improvement critical care network census.
Michael Moore
All Responded
2025-0463 11 Sep 2025 Norfolk
NHS England
Concerns summary (AI summary) Persistent NHS capacity constraints are causing significant and increasing delays in cancer referrals, diagnosis, and treatment, risking patient outcomes.
Action Planned (AI summary) NHS England describes actions agreed with the Urology department at Norfolk and Norwich University Hospital, including a capacity and demand review, review and validation of the Category P2 list, and additional funding for a locum post via the Cancer Alliance.
Walter Horton
All Responded
2025-0462 10 Sep 2025 South Yorkshire (East)
Mr Nick Mallaband, Acting Chief Medical…
Concerns summary (AI summary) Concerns include poor record keeping for falls, wound management, and handover, alongside a failure to follow aseptic techniques for wound care, increasing infection risk.
Noted (AI summary) The Trust acknowledges the concerns raised in the PFD report regarding the death of Mr. Horton, but states that a falls risk assessment was completed and wound care was delivered in accordance with Trust policy. The Trust maintains a skin integrity improvement plan and a discharge action group is in place.
Keith Reynolds
All Responded
2025-0461 10 Sep 2025 Newcastle and North Tyneside
NEWCASTLE UPON TYNE HOSPITALS NHS FOUND…
Concerns summary (AI summary) Mechanical thrombectomy services are unavailable outside 9 am-5 pm due to insufficient neuroradiologists, posing a risk of preventable deaths for patients requiring urgent treatment.
Action Planned (AI summary) The Trust has agreed a plan for achieving a 24/7 MT service, including a joint INR rota with colleagues at James Cook University Hospital, but the limiting factor to expansion is the approval of funding to support recruitment. If funding were approved, they envisage being able to implement an 8am to 8pm service within 6 weeks, with progression to a 24/7 service in the following 6 months.
Brian Burrows
All Responded
2025-0459 9 Sep 2025 West Yorkshire (East)
Governing Governor, HMP Leeds
Concerns summary (AI summary) Prison officers lack training and guidance on decision-making when faced with competing emergency tasks like multiple cell bells and ACCT checks, risking inadequate responses.
Action Planned (AI summary) HMPPS is implementing the 'Enable' program, a workforce transformation initiative with Foundation Training Reform to improve officer training and support, including dynamic risk assessment. HMP Leeds will implement High Reliability Checklist Briefings across all wings and introduce a new Supervising Officer (Wellbeing, Care and Coaching) role to provide enhanced support.
Mabel Williams
All Responded
2025-0458 8 Sep 2025 Avon
Chief Executive, Great Western Hospital…
Concerns summary (AI summary) The Trust's patient information on birth after caesarean failed to explain uterine rupture risks, hindering informed consent, and changes following serious incidents are unacceptably slow and reactive.
Action Taken (AI summary) The Trust has revised the "Birth After Previous Caesarean" patient information leaflet with a clear explanation of uterine rupture and its potential consequences. They have also implemented a mandatory training program for maternity staff, focusing on VBAC risks and communication, and strengthened internal systems for tracking and monitoring progress on serious incident investigations.
Mabel Williams
All Responded
2025-0457 8 Sep 2025 Avon
President, Royal College Obstetricians …
Concerns summary (AI summary) The RCOG information leaflet on birth options after a previous caesarean section fails to mention that uterine rupture can be fatal for mother or baby, risking uninformed patient choices.
Action Planned (AI summary) The RCOG patient information leaflet, "Birth options after previous caesarean section," has been reviewed and updated to include information about the potential fatal consequences of uterine rupture for both mother and baby and is due for publication in the very near future.
Maureen Gilbert
All Responded
2025-0456 8 Sep 2025 Derby and Derbyshire
Environment Agency Derbyshire County Council [REDACTED], Parliamentary Under-Secreta…
Concerns summary (AI summary) Identified flood defence measures for Tapton Terrace were not implemented due to cost, leaving the area vulnerable to flooding and posing a continued risk to life, especially for residents.
Noted (AI summary) Derbyshire County Council is exploring the feasibility of removing an access bridge to reduce flood risk and constructing a Flood Alleviation Scheme on the Spital Brook. They will also continue to work collaboratively with the Environment Agency to encourage residents to sign up for flood warnings and review existing flood plans and evacuation procedures. The Environment Agency expresses condolences and explains that while they have powers to build flood defences, they are not able to eliminate the risk of flooding entirely. They will continue to work with communities and provide a Flood Warning Service and carry out winter maintenance walkovers. Defra acknowledges the concerns and highlights its national responsibility for flood risk management. The Minister will meet with representatives from Derbyshire County Council and the Environment Agency to discuss flood protection in Chesterfield ahead of winter.
James Cochrane
All Responded
2025-0454 5 Sep 2025 Rutland and North Leicestershire
Leicestershire Partnership NHS Trust
Concerns summary (AI summary) There is no clear guidance for mental health staff on using alternative evidence formats like video footage or on ensuring carers are adequately equipped to support patients at home.
Action Taken (AI summary) The Trust has implemented several changes, including ensuring carers' views can be documented with consent, incorporating carer perspectives into safety plans, and updating risk assessment documentation to include carer input. They also provide support to carers via signposting and offer a Carers pack, and are launching a course for carers through the Leicestershire Recovery College.
Nicola Mulliss
All Responded
2025-0453 4 Sep 2025 Newcastle and North Tyneside
Newcastle upon Tyne Hospitals NHS Found…
Concerns summary (AI summary) A lack of policy for microbiological swabbing during wound re-suturing meant a Staphylococcus Aureus infection was not detected early, delaying crucial treatment.
Action Planned (AI summary) The Trust will strengthen pathways to ensure appropriate cultures are undertaken in a timely manner when a patient is suspected of having an infection, including wound swabs, and that, where clinically appropriate, patients are commenced promptly on antibiotics and compliance with these standards is regularly monitored.
Khalif Mohammed
All Responded
2025-0452 4 Sep 2025 Birmingham and Solihull
Home Office
Concerns summary (AI summary) West Midlands Police experienced significant delays in allocating officers to a priority case due to insufficient resources, posing a risk of future deaths.
Noted (AI summary) The Home Office acknowledges the concerns and outlines government funding provided to West Midlands Police. Decisions around resourcing are the responsibility of the Police and Crime Commissioner and Chief Constable.
Cheryl Edwards
All Responded
2025-0449 4 Sep 2025 Hertfordshire
Chief Executive Hertfordshire County Co…
Concerns summary (AI summary) The 60mph speed limit on the stretch of Sarratt Road between the M25 over-bridge and Sarratt Village is too high, posing a road safety risk.
Noted (AI summary) The Road Policing Unit provides context from the perspective of detectives and Traffic Management Officers, stating that the speed limit does not need to be reduced and offering to speak to the Coroner or the family to explain their views further; the decision of the road's safety sits with HCC colleagues. Hertfordshire County Council will maintain the current speed limit, apply targeted vegetation clearance, consider area-wide rural speed management approaches as part of their Speed Management Strategy review, and strengthen messaging to the public on road safety and vegetation responsibilities. They will also propose regular multi-agency collision review meetings.
Peter Thomas
All Responded
2025-0450 3 Sep 2025 South Wales Central
National Institution for Health and Car…
Concerns summary (AI summary) The CIWA protocol is too blunt and lacks nuance for elderly or delirious patients, leading to risks of over-sedation due to clinicians applying it without adequate guidance.
Action Planned (AI summary) NICE will reconsider its guideline on alcohol-use disorders, with the prioritisation board looking at the topic again in approximately February-March 2026 to determine if any changes are needed, including pharmacological treatment for acute alcohol withdrawal.
Margaret Bailey
All Responded
2025-0448 3 Sep 2025 Manchester South
Chief Executive, Care Quality Commission Secretary of State for Health and Socia…
Concerns summary (AI summary) Care agencies lack a clear triage algorithm for non-medical call handlers and carers cannot perform basic observations, hindering effective client monitoring and response to illness.
Noted (AI summary) The Care Quality Commission explains its role and inspection methodology and states that it is outside CQC's scope to amend regulations to allow HCAs to take on medical or nursing observations, noting that the report has also been sent to The Secretary of State for Health and Social Care. The Department of Health and Social Care will ask NICE to consider developing a national standard on the prevention and management of choking hazards in domiciliary and residential care settings, after concerns were raised about a lack of basic observation ability of carers.
Marcia Grant
All Responded
2025-0447 3 Sep 2025 South Yorkshire (West)
Chief Executive, Rotherham Metropolitan… Secretary of State for Education, Depar…
Concerns summary (AI summary) A shortage of foster placements, combined with inadequate documentation, poor communication of risks, and a failure to assess risks to carers, led to an unsuitable child placement.
Action Planned (AI summary) The Department for Education will set out plans to significantly increase foster care numbers, backed by additional funding and investment in regional recruitment support hubs and a foster care retention model called Mockingbird. Rotherham Metropolitan Borough Council will continue to pursue their Looked After Children and Care Leavers Sufficiency Strategy, make improvements to documentation, recording and approval processes, and enhance risk assessment processes.
Edward Funnell
All Responded
2025-0445 2 Sep 2025 South Wales Wales
Powys Teaching Hospital Board
Concerns summary (AI summary) Nursing staff demonstrated a lack of knowledge regarding podiatry referrals for pressure wounds and failed to follow a Tissue Viability Nurse's dressing recommendations, leading to unaddressed issues.
Action Taken (AI summary) Powys Teaching Health Board has provided podiatry awareness training to ward teams, shared Regulation 28 learning, and will ensure all staff attend training provided by Tissue Viability Specialist Nurses. The Lead podiatrist will attend all wards to ensure the teams are aware of the scope and breadth of the role of the podiatrist.
Ayan Sediqi
All Responded
2026-0014 1 Sep 2025 Greater Lincolnshire
Lincolnshire County Council Lincolnshire Police National Highways Midlands region
Concerns summary (AI summary) Dangerous road conditions, including ungritted ice and flowing water, were not addressed despite public reports. The existing reporting systems for road faults were unclear and disparate, leading to a failure to act on these critical safety concerns.
Action Planned (AI summary) Lincolnshire County Council plans to improve public awareness of road hazard reporting by increasing visibility at public events, using social media, and developing the FixMyStreet platform. They will measure performance via user numbers and feedback, aiming for annual improvement. Lincolnshire Police will support National Highways in promoting their 24/7 Customer Contact Centre for road-related issues. They will incorporate the contact number into public materials, engagement sessions, and digital communications. National Highways will include contact details in all communications, incorporate their website into fleet vehicle livery, establish a Social Media Response Team, explore wayfinding services, and better inform on-road staff. They will also investigate hard plate signage to guide road users.
Sarah Heaver
All Responded
2026-0010 1 Sep 2025 Kent and Medway
East Kent Hospitals University NHS Foun… Kent and Medway NHS and Social Care Par…
Concerns summary (AI summary) Critical neurological investigations and structured observations were omitted for a low GCS patient, compounded by inconsistent medical records. Additionally, patients are discharged to inadequate psychiatric care.
Action Taken (AI summary) • The Trust had already identified a lack of consistent prescribing cover over weekends in February 2025. • The lack of cover occurred because 2 of the 3 Independent prescribers were on annual leave at the same time due to additional university training. • The Trust stated it will ensure this situation does not arise again. • The Trust referenced NICE CG176 (Head Injury guidelines), Royal College of Emergency Medicine guidelines on self-harm, and 2022 NICE guidance (NG225) guidance on self-harm. • The Trust stated that the evidence and handover from paramedics was clear on Mrs. Heaver's history and that she had no signs of trauma that would have necessitated a CT scan. • The Trust indicated that Mrs. Heaver's GCS improved significantly after being administered Naloxone.
[REDACTED]
All Responded
2025-0507 1 Sep 2025 Inner North London
East London NHS Foundation Trust
Concerns summary (AI summary) There were widespread failures in the quality, accuracy, and auditing of patient observations, including staff distraction during crucial monitoring. Concerns also persist regarding the door-locking system's reliability and staff guidance for its failure.
Action Taken (AI summary) East London NHS Foundation Trust has already made progress improving patient observations, observation practices, record keeping, risk assessments, understanding of risk, and clinical oversight, with interventions like new observation policy, therapeutic engagement improvements, enhanced auditing, and strengthened handover procedures.
Audrey Newman
All Responded
2025-0443 29 Aug 2025 Manchester South
CEO, Stockport NHS Foundation Trust
Concerns summary (AI summary) A lack of trained ward doctors for lumbar punctures and the absence of a formal escalation pathway for assistance created significant delays in crucial diagnostic testing.
Action Planned (AI summary) Stockport NHS Foundation Trust is rolling out training on using the IT booking system for theatres to medical staff, formulating a flowchart for escalating lumbar puncture procedures to anaesthetics, and ensuring patients awaiting lumbar punctures are not transferred off the acute medical unit or transferred off the unit on weekends to avoid delays.
Kore Padgett
All Responded
2025-0441 28 Aug 2025 West Yorkshire West
Calderdale and Huddersfield NHS Foundat…
Concerns summary (AI summary) There was a lack of staff training for hard collar fitting and poor communication between clinicians, leading to insufficient consideration of treatment options and risks, preventing informed patient decisions.
Action Planned (AI summary) Calderdale and Huddersfield NHS Foundation Trust will implement a Trust-wide training program for applying and managing hard collars, led by senior clinicians, with sessions scheduled for December 2025 and January 2026. They are also developing a Standard Operating Procedure (SOP) for collar initiation and management to be implemented by the end of January 2026, and care plans are being revised to ensure that discussions around risk and benefit are documented clearly within the Electronic Patient Record (EPR).