Ineffective Staff Deployment
Failure to effectively deploy staff to meet service users' needs, coupled with unclear or inadequate training and induction records.
274 items
13 sources
9 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Committee recommendation
87match
#15 - Officer maintenance grant incentivises inefficient deployment of police officers in staff roles.
A number of stakeholders identified that the officer maintenance grant has led to police forces increasingly using officers in staff roles (that do not require a warranted police officer) – an expensive and inefficient practice.34 In written evidence, Leapwise estimated that this practice is costing policing at least £55 million a year.35 We were concerned that this approach...
Matched on
terms: deployment, staff
Committee recommendation
74match
#9 - Work coaches are ineffectively deployed with insufficient time for personalised claimant support.
Work coaches are an incredible resource but they are currently being ineffectively deployed. Work coaches often do not have enough time with claimants to have an impact, with many appointments no more than 10 minutes long: not nearly enough to address the needs of many claimants who are further from employment. What time they do have is frequently...
Matched on
terms: ineffective
Committee recommendation
74match
#6 - Set out plan for effective deployment of skilled professionals in inclusive mainstream education.
As part of delivering a fully inclusive mainstream, the Government must set out how it will deliver, over time, a system in which highly skilled professionals, including educational psychologists and speech and language therapists, are less tied up in undertaking assessments and writing reports and more effectively deployed in delivering the support children need. It should be clear...
Matched on
terms: deployment
CQC action
72match
Suite 4, Jason House
We recommend the provider reviews their systems and processes for the deployment of staff to meet people's needs and updates their practices accordingly.
Matched on
terms: deployment, staff
PFD report
69match
Jack Taylor
Mill View Hospital critically lacks staff and transport to safely return absconding mental health patients, over-relying on police. Ineffective joint policies and poor communication between hospital and police hinder the swift recovery of high-risk individuals.
Matched on
terms: ineffective, staff
Committee recommendation
68match
#67 - Develop joint SEND workforce plan to address shortages and re-deploy professionals therapeutically
The DfE and DHSC should urgently develop a joint SEND workforce plan to address shortages and build capacity across education, health, and care services. This should include explicit measures to deliver a shift in the deployment of educational psychologists, speech and language therapists and other allied health professionals away from undertaking assessments and writing reports and towards greater...
Matched on
terms: deployment, staff
CQC action
68match
Utmostcare Limited
We recommend the service reviews their approach to ensure the deployment of staff promotes a consistent and reliable service, considering travelling time to make sure people receive the amount of care that has been agreed in their care plan.
Matched on
terms: deployment, staff
CQC action
68match
Kingfishers Nursing Home
The service continues to review and adjust care worker and registered nurse staff deployment in line with people's dependency needs assessments.
Matched on
terms: deployment, staff
CQC action
66match
Barnet Office
The provider did not ensure staff were deployed effectively to meet people's needs as expected. Training and induction records were not clear.
Matched on
terms: staff
Committee recommendation
66match
#21 - Departmental sector team staffing levels lack correlation with industry importance or spending
Following its formation in February 2023, the Department consolidated teams from the former BEIS and DIT into 25 sector-facing teams within its Business Group. These sector teams vary by size and grade distribution. The Department’s Business Group also has teams that work across sectors, such as the Business Intelligence Unit. There are 820 full time equivalent (FTE) staff...
Matched on
terms: staff
Committee recommendation
66match
#11 - Redeployment of work coaches for health conditions reduces support for other Universal Credit claimants.
In March 2025, the government published a green paper, Pathways to Work, which set out proposals to reform health and disability benefits and employment support, with the aim of providing tailored employment, health and skills support for claimants with a work-limiting health condition or disability.21 The Department plans to redeploy 1,000 existing work coaches in 2025–26 to provide...
Matched on
terms: deployment
PFD report
65match
Jasmine Lapsley
Emergency services in rural NW Wales suffer from a lack of nighttime air support, ineffective rostering and communication for Community First Responders, and inadequate resource planning for seasonal population increases.
Matched on
terms: ineffective
PFD report
65match
Jamie Fairclough
Excessively high caseloads for Care Co-ordinators, often exceeding 75-80 service-users, compromised the quality of patient care and staff's ability to manage their responsibilities.
Matched on
terms: staff
PFD report
65match
Sharon Grierson
There was a lack of appreciation for capnography readings, poor coordination, and senior staff lacked experience in crisis situations, highlighting a need for better training in emergency management.
Matched on
terms: staff
CQC action
65match
Anglia Care
Systems had not been established to ensure staff were appropriately deployed and skilled to undertake care visits which were planned to meet people's needs and preferences.
Matched on
terms: staff
CQC action
65match
Kingsley Nursing Home
The registered manager and provider failed to adequately deploy staff to meet people's needs. 18(1)
Matched on
terms: staff
CQC action
65match
Fairglen Residential Home
The provider must deploy staff effectively and ensure that care and treatment is provided by staff who have the right training to do so safely.
Matched on
terms: staff
CQC action
64match
Cedar House
Inappropriate deployment of staff meant that people did not receive appropriate care and support in a timely manner.
Matched on
terms: deployment, staff
CQC action
64match
Obelisk House
We recommend the provider considers the layout of the service and the deployment of staff when assessing staffing levels.
Matched on
terms: deployment, staff
Committee recommendation
62match
#22 - HMRC attributes decreased compliance productivity to onboarding new, less experienced staff.
As its compliance productivity had fallen, we asked HMRC whether it could reassure us that it was delivering value for money. It said when it brings in new compliance resource it expects to see a dip in productivity before recovering. HMRC told us this was because new staff are not as productive as experienced staff; it has to...
Matched on
terms: staff
Committee recommendation
62match
#21 - HMRC’s compliance productivity has fallen despite increased staffing investments.
HMRC’s main measure of the performance of its compliance work is through tracking compliance yield arising from its interventions.38 In December 2022, the NAO reported that HMRC’s compliance work offers good value for money.39 In the five years prior to the COVID–19 pandemic (2015–16 to 2019–20), CCG’s average yield per compliance worker was £1.48 million (in 2023–24 prices),...
Matched on
terms: staff
PFD report
61match
Olive Nugent
Falls activator device responses were delayed due to subjective prioritisation and insufficient staffing, particularly for non-verbal users, leaving vulnerable individuals without timely assistance.
Matched on
terms: staff
PFD report
61match
Faye Allen
Ambiguous interpretation of national ambulance service guidance led to inflated medical staffing numbers at events by including non-frontline first aiders, significantly reducing actual direct medical provision.
Matched on
terms: staff
PFD report
61match
Lesley Mawby
Persistent staffing shortages in the dietetic team lead to delayed patient assessments on weekdays and a complete lack of weekend service.
Matched on
terms: staff
PFD report
61match
Rebecca Pykett
The Community Mental Health Team failed to properly allocate and ensure Care Co-Ordinators fulfilled their roles, leading to inadequate patient care and missing care plans.
Matched on
terms: staff
CQC action
61match
TOB Care services Ltd
Staffing arrangements did not match the support commissioned by the local authority. Staff did not receive relevant training and support to enable them to carry out their roles.
Matched on
terms: staff
CQC action
60match
Floron Residential Home for the Elderly
We recommend the provider seek advice from a reputable source, in relation to planning staff rotas and deploying staff to meet people's needs safely.
Matched on
terms: staff
CQC action
60match
Johnstons Homecare Ltd
The provider should review their staff deployment systems to ensure there is adequate oversight of care visits.
Matched on
terms: deployment, staff
CQC action
59match
Hamilton House
We recommend the provider adopts a staffing tool to help assess staffing numbers, and to help ensure the effective deployment of staff within the service.
Matched on
terms: deployment, staff
ICIBI recommendation
59match
Inspection report of Birmingham Airport, February 2013
Partially Accepted - As the report notes, examination of customs resources was out of the scope of this inspection and ICIBI’s finding was based on a short onsite observation at Birmingham Airport. Nevertheless, the Home Office recognises the importance of ensuring that resources are correctly allocated to functions according to identified risks. Resourcing the border is a complex...
Matched on
terms: deployment, staff
PFD report
57match
Blaise Farry
Insufficient staffing levels at HMP Wormwood Scrubs prevent the implementation of a nominated Officer scheme, despite prior recommendations, impacting prisoner welfare and safety.
Matched on
terms: staff
PFD report
57match
Ethan Johnson
There was a critical lack of leadership and support for junior staff managing an abnormal CTG trace, compounded by a hierarchical system preventing timely consultant attendance.
Matched on
terms: staff
PFD report
57match
Errol Mann
The Intensive Care Unit experienced severe and persistent staffing shortages, including Clinical Fellows, which directly compromised patient care and diverted consultant time from clinical duties.
Matched on
terms: staff
PFD report
57match
Henry Holcombe
The Trust's staff are consistently failing to comply with therapeutic engagement and observation policies, especially regarding night-time monitoring of patients.
Matched on
terms: staff
PFD report
57match
Charlotte Comer
The Trust suffered from severe understaffing, leading to excessive care coordinator caseloads and fragmented patient care. A senior clinician unilaterally overrode a Multi-Disciplinary Team decision, highlighting a lack of robust procedural oversight.
Matched on
terms: staff
PFD report
57match
Roy Walklet
Hospital policy prevented a crucial gastroscopy until a ward bed was available. A consultant was also unaware of patient allocation because the patient remained in A&E, delaying critical review.
Matched on
terms: staff
Committee recommendation
57match
#32 - Evaluate fully remote working's impact on CCRC efficiency, casework quality, and staff wellbeing.
Fundamentally, we question whether fully remote working is right for the Commission and urge the interim chair to evaluate its impact on the Commission’s efficiency, the quality of casework and on staff wellbeing and morale. (Recommendation, Paragraph 94)
Matched on
terms: staff
Committee recommendation
57match
#31 - CCRC's fully remote working model poses concerns for complex investigative casework and staff interaction.
We were shocked by the CCRC leadership’s decision—quite out of line with the rest of the public sector where hybrid working prevails—to turn the organisation fully remote. We struggle to understand how investigative case work, with its complexities and potential for distress, is suitable to be undertaken fully from home, even with the most robust virtual support in...
Matched on
terms: staff
Committee recommendation
57match
#3 - HMRC's compliance productivity has significantly declined despite increased investment.
HMRC’s compliance productivity has declined, despite its increased focus on prevention and investment in digital systems and higher–skilled staff. HMRC’s compliance work offers high returns and good value for money but its compliance returns have declined from over £1.4 million per compliance worker prior to the COVID–19 pandemic, to £1.27 million per worker in 2023–24 (both values expressed...
Matched on
terms: staff
Committee recommendation
57match
#15 - Transport systems and staffing lack sufficient resilience for complex accessibility requirements.
Operators are at pains to emphasise the complexity of the systems they work within, especially when it comes to journeys involving multiple organisations or modes. But people are entitled to expect to be able to make complicated journeys to get where they need to go; disabled people are no different. Systems and staffing must be able to cope...
Matched on
terms: staff
Committee recommendation
57match
#64 - Address urgently the unacceptably high attrition rate of National Referral Mechanism staff.
Recruitment campaigns and the training of new National Referral Mechanism staff are welcome, and we look forward to the Home Office notifying us when the promised 200 new staff are recruited by the end of 2023. However, the attrition rate remains unacceptably high, and the Home Office must address this urgently.
Matched on
terms: staff
CQC action
55match
Ranelagh House
The registered manager and provider review the deployment of staff at the home.
Matched on
terms: deployment, staff
Detention investigation recommendation
55match
Investigation into the Disturbance and Fire at Yarl's Wood Removal Centre - Rec 1
GSL reviews deployment of staff to incidents and the use of ‘talk through’ mode on the radio allowing officers to self deploy.
Matched on
terms: deployment, staff
Committee recommendation
53match
#5 - Review internal structures and resourcing to align with Industrial Strategy objectives and emerging issues.
There is a risk that the Department is not set up internally to support the aims of the forthcoming Industrial Strategy and to respond to ongoing issues facing UK businesses. The composition of sector teams in the Department’s Business Group varies by size and grade distribution, and is not always related to the priority, size or needs of...
Matched on
classifier match
Committee recommendation
53match
#22 - Rebuild employer trust by setting Jobcentre engagement targets and recruiting specialist liaison officers.
DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This engagement should go beyond a surface-level relationship and focus on understanding the needs of these employers, providing information...
Matched on
classifier match
Committee recommendation
53match
#11 - DWP personalised work coach support plans lack clear strategy and evidence base.
We were encouraged to hear that DWP wants work coaches to have more time with claimants and to deliver more personalised support. Coaching that is tailored to the aspirations of the service user and that seeks to identify the unique barriers people face will be far more effective than the current support provided. However, work coaches are already...
Matched on
classifier match
Inquiry recommendation
53match
ETI-3 - Staffing Guidance
Guidance should address: circumstances for civil servant transfers within government; which positions may use agency staff; and whether temporary contracts suit positions unfillable by permanent staff.
Matched on
terms: staff
Committee recommendation
53match
#17 - Mandate Great British Railways to prioritise accessibility in future staffing level and location decisions.
The presence of staff is often a crucial determinant of the ability of disabled people to travel. Ahead of the establishment of Great British Railways and nationalisation of operating companies, the Department must be prepared to intervene where necessary to ensure that changes to staffing levels on the rail network do not have the effect of reducing access...
Matched on
terms: staff
PPO recommendation
53match
The Head of Healthcare and the Governor (HMP Stafford)
The Head of Healthcare and the Governor must work together to ensure that security staff always liaise with healthcare staff to acknowledge healthcare priorities when there is not sufficient escort staff for all planned health appointments;
Matched on
terms: staff
CQC action
52match
Edenbridge Manor Care Home
The provider must ensure that staff are suitably deployed.
Matched on
terms: staff