National emergency preparedness communication
The UK lagging behind other nations in national public communication campaigns and strategies for emergency preparedness.
354 items
9 sources
5 inquiries
Source spread
Where this theme appears
National emergency preparedness communication has been flagged across 9 independent accountability sources:
47 inquiry recs
18 PFD reports
248 committee recs
10 ICIBI recs
18 NAO recs
7 IMB recs
1 PHSO decision
4 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (47)
FENN-152 — Consider national disaster planning desk for experience and emergency coordination
Recommendation: Consideration should be given to a national disaster planning desk where the experience gained from disasters and their investigation and civil emergencies can be retained. Advice on the coordination of individual emergency plans should also be available at a national …
Unknown
MAI-169 — Review Operation Plato guidance
Recommendation: Those organisations should consider what changes need to be made to the Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve those aims.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-168 — Review Major Incident plans for joint working
Recommendation: Those organisations should consider what changes need to be made to Major Incident plans in order to achieve those aims.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-167 — Clarify Casualty Collection Point terminology
Recommendation: The terms Casualty Collection Point and Casualty Clearing Station are capable of being confused, one for the other, particularly in circumstances of stress. That happened on the night of the Attack. The National Ambulance Resilience Unit should consider whether different …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-151 — App for commander contact details
Recommendation: The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-150 — Police notice of significant pre-planned events
Recommendation: The Home Office, the College of Policing and His Majesty's Inspectorate of Constabulary and Fire and Rescue Services should develop a system for ensuring that the duty command structure in each police service has notice of any significant pre-planned event, …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-146 — Public education on first responder interventions
Recommendation: The Home Office should consider the introduction of a public education programme to educate the public in first responder interventions.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-145 — Strategic Co-ordinating Group within two hours
Recommendation: The Home Office should consider the introduction of a national standard requiring a meeting of the Strategic Co-ordinating Group to take place no more than two hours after the declaration of a Major Incident where more than one emergency service …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-142 — Compel LRF attendance from Category 1 and 2 responders
Recommendation: The Home Office should consider empowering the leadership of local resilience forums to compel the attendance of a senior representative of its Category 1 and Category 2 responders at all local resilience forum meetings. Inspections by His Majesty's Inspectorate of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-141 — Nationally agreed format for all emergency plans
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unity, individual police services and JESIP should develop a nationally agreed format for all plans, …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-140 — Review Major Incident plans for interoperability
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-139 — Review and update JESIP Joint Doctrine
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should review and, as necessary, update the Joint Doctrine.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-138 — Common terminology for non-Plato hazardous zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-137 — Common terminology for Operation Plato zones
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-136 — Awareness of specialist capabilities across services
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and all local resilience forums should take steps to ensure, whether through multi-agency training …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-135 — Action cards for emergency services in Major Incidents
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should oversee the development and implementation of action cards for the police, fire …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-134 — Fire service notice of significant pre-planned events
Recommendation: The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, and the Fire Service College should develop a system for ensuring that the duty command structure in each fire and rescue service has notice of any significant …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-130 — Public Access Trauma kit availability
Recommendation: The Home Office and the Department of Health and Social Care should consider how to ensure Public Access Trauma kits are available in all locations where they are most likely to be needed.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-129 — Threshold for Ambulance Liaison Officer at events
Recommendation: The Home Office and the Department of Health and Social Care should consider how the threshold for a requirement that an Ambulance Liaison Officer be present at an event is to be identified.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-128 — National systems to record lessons from exercises
Recommendation: The Ministry of Housing, Communities and Local Government should ensure that there exist robust national and local systems to identify and record the lessons learned from all multi-agency exercises and ensure that change is implemented as a result, where change …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-127 — Robust debrief systems for multi-agency exercises
Recommendation: The Home Office and the Department for Levelling Up, Housing and Communities should ensure that there exist robust national and local systems and sufficient resources to make sure that the debrief process following multi-agency exercises is effective to capture the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-123 — GM Resilience Forum tri-service plan reviews
Recommendation: The Greater Manchester Resilience Forum should oversee, at least every six months, a regular tri-service review of the Major Incident plans used by Greater Manchester Police, Greater Manchester Fire and Rescue Service and North West Ambulance Service. The purpose of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-122 — Maintain radio communications during Major Incidents
Recommendation: The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to a Major Incident.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-120 — Consider air ambulance integration into response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider whether air ambulances should be integrated into the emergency response to Major …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-119 — Integrate air ambulances into Major Incident response
Recommendation: The Department of Health and Social Care, the NHS, the National Ambulance Resilience Unit, ambulance service trusts, Air Ambulances UK, Counter Terrorism Policing Headquarters and JESIP should consider what staff training and resources would be required to integrate air ambulance …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-64 — Create centralised NaCTSO training library
Recommendation: NaCTSO should create a centralised library of training materials.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-42 — SMG sharing of emergency response plans
Recommendation: SMG should review its processes to ensure that it shares with Greater Manchester Police, Greater Manchester Fire and Rescue Service, British Transport Police and North West Ambulance Service its most current emergency response plans and policies for dealing with an …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-41 — Include NWAS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of North West Ambulance Service, including its Hazardous Area Response Team, Ambulance Intervention Team and Special Operations Response Team, as well …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-40 — Include GMFRS capabilities in GMP Major Incident Plan
Recommendation: Greater Manchester Police's Major Incident Plan should be reviewed to ensure that it includes clear guidance on the capabilities of Greater Manchester Fire and Rescue Service, including its Specialist Response Team, as well as on the importance of joint working.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-39 — Single consolidated GMP Operation Plato plan
Recommendation: Greater Manchester Police should review its Operation Plato plans to ensure that there is only a single plan to which all can work and that this plan gives clear and consistent guidance on how to respond to an Operation Plato …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-37 — Ensure GMP role cards are accessible
Recommendation: Greater Manchester Police should ensure that its role cards are always immediately accessible to the officers who are to perform those roles
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-36 — Regular expert review of GMP Major Incident plans
Recommendation: Greater Manchester Police should ensure that its plans for responding to a Major Incident, including a terrorist incident, are reviewed regularly by those with the appropriate skills and experience to make meaningful improvements to each plan. This must include a …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-34 — Review GMFRS information sharing during incidents
Recommendation: Greater Manchester Fire and Rescue Service should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-28 — Senior emergency service representation at LRFs
Recommendation: Each emergency service should ensure that it is represented at a senior level at every meeting of a local resilience forum.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-27 — Review terrorist attack notification procedures
Recommendation: Counter Terrorism Policing Headquarters should review the procedures by which it is notified of a terrorist attack to ensure that all police services know that this is an early priority.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-24 — Review combined vs separate Gold/Silver Control Rooms
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should review the advantages and disadvantages of a combined Silver and Gold Control Room as opposed to separate rooms, and issue guidance for all police services on best practice.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-22 — Unarmed officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all unarmed frontline police officers receive training in what Operation Plato is and what will be expected of them following such a declaration. The training should include the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-21 — Firearms officer training on Operation Plato
Recommendation: Counter Terrorism Policing Headquarters and the College of Policing should ensure that all firearms officers, including firearms commanders, receive adequate training in Operation Plato, including in what such a declaration means and the demands it will place upon them. This …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-16 — BTP coordination with Home Office police services
Recommendation: British Transport Police should work with the Home Office police services with which it shares policing responsibilities at or for a particular location: a. to agree which police service has primacy in the event of a Major Incident; b. to …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-11 — Continue first aid and CPR in National Curriculum
Recommendation: As of September 2020, all primary and secondary school pupils were required to be taught health education, including first aid, as part of the National Curriculum. This involves children aged over 12 being taught CPR. This is necessary. The Department …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-4 — Appoint control room intelligence collators (Fire)
Recommendation: All fire and rescue services should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-3 — Cross-border ambulance training and exercising
Recommendation: All ambulance service trusts should undertake training and exercising with neighbouring ambulance service trusts to ensure that cross-border support is efficient and effective.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-2 — Appoint control room intelligence collators (Ambulance)
Recommendation: All ambulance service trusts should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
COVID-M2.17 — Public Emergency Information Portal
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should develop an online portal for use in future civil emergencies, where members of the public can access information on the legal restrictions that apply in their area and …
Gov response: No formal response published by this government.
Accepted in Part
COVID-M2.14 — Accessible Emergency Communications
Recommendation: The UK government and the devolved administrations should each develop action plans for how government communications will be made more accessible during a pandemic. As a minimum, these should include making provision for the translation of government press conferences into …
Gov response: No formal response published by this government.
Accepted
P2-56 — Clarify casualty bureau purpose and limitations
Recommendation: That what in the past has been called by the police a 'casualty bureau' be described in a way that makes it clear that it does not provide information to the public about people affected by the emergency. (113.78)
Gov response: The National Police Chiefs' Council (NPCC) accepts this recommendation. The NPCC has been working to discharge a similar recommendation made in 2018 by the Kerslake independent review of the Manchester Arena bombing. It has updated …
Accepted
ICL-6 — LPG Safety Communications
Recommendation: There should be prompt and effective communication between all interested parties of all technical developments in matters of LPG safety.
Gov response: The Government agrees with Lord Gill that effective communication is vitally important to ensuring the continuing safety of small bulk LPG installations. There have been significant efforts between HSE and UKLPG to establish strong communication …
Accepted
PFD Reports (18)
Betty Grace Payne
Concerns: Insufficient information sharing about vulnerable individuals with the Fire Service and a lack of training for Local Authority staff on home fire safety checks increase fire risks for the elderly.
Overdue
Essa Shah
Concerns: Crucial literature on the dangers of co-sleeping is only available in English, preventing non-English speaking mothers from accessing vital safety information.
Response (Luton Dunstable University Hospital): Luton and Dunstable University Hospital will ensure Feeding Packs are created containing a UNICEF leaflet in Bengali, Punjabi, and Urdu to advise of the dangers of co-sleeping. Community Midwives will …
Responded
Sophie Allen
Concerns: Looped blind cords continue to pose a serious strangulation risk to young children, with existing installations in homes lacking the improved safety features of new standards.
Response: BIS acknowledges the concerns and describes existing campaigns and partnerships promoting blind cord safety led by the British Blind and Shutters Association (BBSA) and the Royal Society for the Prevention …
Responded
Javaid Iqbal
Concerns: Charcoal packaging warnings about indoor use lack prominence and do not explicitly highlight the risk of death from carbon monoxide poisoning.
Overdue
Sousse (Tunisia)
Concerns: Travel companies lacked board-level security advisors and failed to prominently display government travel advice, leaving customers potentially uninformed about terrorism risks in destination countries.
Overdue
Rasikaben Chauhan
Concerns: There is a lack of clear communication and awareness-raising regarding a specific risk with relevant community and religious organisations.
Response (Northampton County Council): The fire service has made the risks and circumstances which led to the death known to other UK Fire Services. They are also working with local community groups to deliver …
Overdue
Kurt Cochran; Leslie Rhodes; Aysha Frade; Andreea Cristea; PC Keith Palmer.
Concerns: A Prevention of Future Deaths report was issued to multiple authorities following the Westminster terror attack to address systemic issues related to such events.
Response (Parliamentary Authorities): The Parliamentary Authorities confirm that they already plan to consider the automation of Carriage Gates and their general ease of use as part of the ongoing renewal project; and external …
Response (Metropolitan Police Service): The MPS will revise Post Instructions to relevant groups by direct emails, in hard copy and/or via electronic devices; MPS is working with MO19 and the National Police Chief’s Council …
Response (BVRLA): The BVRLA has increased counter terrorism training and guidance made available to vehicle rental and leasing firms, and routinely shares data and intelligence with police and counter terrorist authorities. The …
Response (Maritime Coastguard Agency): The MCA states sufficient guidance already exists in the public domain for operating commercial vessels and leisure boats on navigable rivers and canals, referring to existing codes and training courses.
Response (London Ambulance Service): The London Ambulance Service states that the Chief Coroner found no matters of concern regarding their actions, so they will not be taking any further action.
Response (Transport for London): TfL implemented internal changes in October 2017 to improve communication of security advice. TfL is currently reviewing the height of all its bridge parapets to identify those that are below …
Response (Home Office): The Home Office states the government accepts the Chief Coroner's recommendations and has taken action. The Department for Transport (DfT) launched the Rental Vehicle Security Scheme (RVSS) on 6th December …
Responded
Joshua Edwards
Concerns: Ambulance response was delayed by public event road closures and unclear authority for crews to cross them. Event organizers need to brief staff and public on emergency vehicle priority.
Response (Leeds City Council): Following a previous incident, the Ambulance Service implemented learning points, including education for staff. The council hosts a joint emergency services/council Safety Advisory Group and has discussed the events of …
Responded
London Bridge & Borough Market Terror Attack
Concerns: The coroner identified matters of concern which are being reported to the addressees, after taking into account submissions from the bereaved.
Response (City of London Police): The City of London Police (CoLP) are working with partner agencies to test interoperability of communications and enhance training scenarios, including a 7 day live trial in February 2020 to …
Response (BVRLA): The BVRLA has worked with the DfT and law enforcement to prevent the use of rental vehicles in terrorist attacks, providing training, guidance and engagement opportunities to members, and has …
Response (London Ambulance Service): The LAS is planning a live trial for seven days in February 2020, with LAS and LFB staff based in the MPS control room, and will analyze the outcome and …
Response (Home Office): The Home Office acknowledges the coroner's concerns and provides context, stating that the issues raised are technical and will be considered by the police in collaboration with the Emergency Services …
Response (Metropolitan Police Service): The MPS is trialing a "London Emergency Services Contact Centre" with representatives from the LFB and LAS deployed within the Specialist Operations Room, with a table top exercise followed by …
Responded
Beryl Holland
Concerns: Inconsistent hospital policies and a lack of national guidance for managing pressure ulcer risks in Emergency Departments led to prolonged waits and inadequate care for vulnerable patients.
Response (National Institute for Health and Care Excellence): NICE notes that its guideline CG179 provides relevant guidance on pressure sore prevention in emergency departments and no further action is required, but mentions a multi-year programme to improve how …
Response (the Department for Health and Social Care): The Department for Health and Social Care notes the existence of NICE guidelines on pressure sore prevention and that Stockport NHS Foundation Trust has adopted a Patient Safety Checklist and …
Responded
Jon James
Concerns: There is no national NICE guidance on Acute Behavioural Disturbance, which is vital for emergency services and police, contributing to a rising number of related deaths.
Response (National Institute for Health and Care Excellence): NICE acknowledges concerns about the need for guidance on acute behavioral disturbance (ABD) and will consider this in a future update to its guideline on violence and aggression (NG10).
Responded
Fishmongers’ Hall Inquests
Concerns: This document is a questionnaire for the jury, intended to determine the means and circumstances by which Jack Merritt and Saskia Jones died, focusing on identifying any errors, omissions, or circumstances that may have caused or contributed to their deaths.
Response (Learning Together Network CIC): The Learning Together Network CIC states it cannot take steps on the recommendations as it did not employ staff or run partnerships, and will be dissolved in January 2022.
Response (Staffordshire Police): CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan …
Response (Office for Students): The Office for Students will write to all registered higher education providers in England, making them aware of the report and asking them to consider changes to their approach to …
Response (College of Policing): The College of Policing acknowledges the concerns raised and states its commitment to supporting other bodies in achieving improvements in terrorist offender management. They provide broader offender management training products …
Response (West Midlands Police): CTPHQ now has CT Nominal Management specialist trained officers who will attend all future CT MAPPA (Category 4) cases and are responsible for designing and delivering a risk management plan …
Response (University of Cambridge): The University of Cambridge has created a new policy and guidance for staff and students working with people who have offended, and the Institute of Criminology has developed a Risk …
Response (Department for Education): The Secretary of State will engage with the higher education sector to encourage action to implement the recommendations and officials have spoken to the Office for Students to encourage them …
Response (Ministry of Justice): MoJ accepted recommendations relating to the Fishmongers' Hall attack. A new framework is being designed for Learning Together activity in prisons. Statutory guidance on MAPPA meetings will be strengthened, and …
Response (Home Office): The government is legislating a new power of personal search through the Police, Crime, Sentencing and Courts Bill, allowing police to stop and search terrorist offenders on license under certain …
Responded
Kirsty McKie
Concerns: There is low awareness among UK travellers of methanol poisoning risk from counterfeit alcohol abroad, exacerbated by insufficient government publicity compared to other nations.
Response (Foreign Commonwealth and Development Office): The British Consulate in Bali will place an information banner about methanol poisoning risks in the international arrival area of the local airport from June to December, and the FCDO …
Responded
Benn Curran-Nicholls
Concerns: An unspecified risk of death exists in similar circumstances; public awareness, especially for child carers, is crucial to reduce these risks.
Response (UK Health Security Agency): UKHSA highlighted the risk of ingesting yew tree berries to Directors of Public Health across the NW and to the other eight English regions and Devolved Administrations; shared general resources …
Overdue
Michael Pender, Jan Klempar and Paul Mullen
Concerns: Government policies on lifeguard furlough and lack of advance notice for lockdown relaxation severely hampered RNLI's ability to staff beaches, contributing to drownings due to unpatrolled coastlines.
Response (Cabinet Office): The Cabinet Office has shared concerns about RNLI lifeguard furlough eligibility with HMT and HMRC and refers the overall Covid-19 measures to the UK Covid-19 Inquiry. The MCA works with …
Responded
James Furlong, Joseph Ritchie-Bennett and David Wails
Concerns: No specific concerns were detailed in the provided text, only a general statement about "The Failures that Contributed to the Deaths".
Response (NHS England): NHS England acknowledges concerns about secondary healthcare in prisons, particularly staffing shortages, but focuses its response on NHS England's remit. They have engaged regional colleagues and will consider responses from …
Response (Berkshire Healthcare): Berkshire Healthcare has continued developing the One Team model, implemented monthly audits of Community Mental Health Team caseloads, and conducted various training programs (suicide awareness, trauma-informed care). They have also …
Response (Oxford Health NHS Foundation Trust): Oxford Health NHS Foundation Trust will consider introducing guidance for psychological therapy staff about recording when an individual declines treatment in prison, to include guidance that declined offers of treatment …
Response (Thames Valley Police): Thames Valley Police details actions taken by both the force and Counter Terrorism Policing South-East, including improvements to intelligence dissemination, Prevent training, MAPPA procedures, and Operation Plato. A multi-agency exercise …
Response (Midlands Partnership NHS): Midlands Partnership NHS Foundation Trust has refreshed the psychology pathway and updated referral criteria, and is standardising practice in regard to psychological care pathways. They have also developed a pilot …
Response (Ministry of Justice): The Ministry of Justice outlines changes to probation and prison procedures, including enhanced risk assessment tools, improved information sharing through MAPPA, and updated training for staff. These changes aim to …
Response (Home Office): The Home Office describes ongoing improvements to the Prevent programme including reviews, case assurance, and annual statistics. They are implementing improved information sharing practices and conducting assurance reviews of training …
Responded
Nargis Begum
Concerns: The public lacks crucial understanding and awareness regarding their responsibility to report motorway incidents, despite existing SMART motorway campaigns, leaving stationary vehicles a significant hazard.
Response (National Highways): National Highways expresses sympathy and highlights existing measures to improve safety, including public awareness campaigns and the Smart Motorway Safety Evidence Stocktake and Action Plan. They urge road users to …
Responded
Katie Overd
Concerns: A lack of proactive public communication about the "Right Care Right Person" policy risks the public delaying seeking emergency assistance, misunderstanding response times.
Response (RCRP Strategic Partnership Board): The RCRP Strategic Partnership Board acknowledges the concerns and explains that Right Care: Right Person (RC:RP) is an internal process for directing calls to the most appropriate service. They state …
Response (Deputy Mayor of Greater Manchester): The Deputy Mayor will further consider with relevant agencies the options that will best meet the needs of the public, recognising that NWAS would not have powers of entry and …
Response (College of Policing): The College of Policing explains that Right Care Right Person (RCRP) focuses on internal triage processes between agencies, not on directing the public to specific services when calling for emergency …
Responded
Committee Recommendations (248) — showing 50 strongest matches
#139 —
Recommendation: Several public health experts stressed to us that an effective messaging and communications strategy was a crucial part of the response to a pandemic. In July 2020, Sir Paul Nurse argued in evidence to the Health and Social Care Committee …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#139 —
Recommendation: Several public health experts stressed to us that an effective messaging and communications strategy was a crucial part of the response to a pandemic. In July 2020, Sir Paul Nurse argued in evidence to the Health and Social Care Committee …
Gov response: The government accepts this recommendation. The government recognises that the pandemic response requires a multifaceted communication strategy, capable of adapting to and addressing a variety of concerns. There were many factors that influenced public behaviour …
Under Consideration
#17 — Communication failures hampered support scheme reach to vulnerable households in need
Recommendation: Although the Department worked with local authorities on some of the schemes aimed at households who were harder to reach,44 the low take–up suggests that this approach did not identify all those in need.45 The Department said that it attempted …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 3.2 The Warm Home Discount scheme currently supports over 3 million low income and fuel poor households with an annual energy bills …
Partially Accepted
#118 — Consider physical cash value in emergency preparedness and severe payment system outages
Recommendation: In discharging its responsibility for national security and resilience, HM Treasury must consider the value of physical cash in emergency preparedness. This may include recommending that cash is held by individuals in case of emergency, and considering what role cash …
Gov response: The Government agrees it is important to continually monitor the impact of how cash access is being tackled internationally, recognising it is not alone in experiencing a decline in cash use and that measures used …
Accepted
#14 — Proactively engage with wider society to build consensus on threats to the UK.
Recommendation: At societal level, the Ministry of Defence should draw on its understanding of the threats faced to make a greater impact by proactively engaging far more with wider society, both public and private—for example, critical national industries, schools and communities—to …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Accepted
#13 — Adopt a 'leading from behind' approach to share MOD expertise with other departments.
Recommendation: The Ministry of Defence should proactively adopt a greater ‘leading from behind’ approach to sharing its leadership, organisational and wider expertise with other departments to bolster their intrinsic long-term resilience planning and preparedness. This should reduce their demands on the …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Accepted
#12 — Ensure a dedicated Homeland Security Minister coordinates national preparedness and resilience efforts.
Recommendation: The Government should ensure there is a dedicated Homeland Security Minister to coordinate across central, regional and local Government, industry and wider society to rapidly enhance the UK’s national preparedness and resilience. (Recommendation, Paragraph 80)
Gov response: National security is the first priority of Government. Homeland security is delivered by a number of government departments. Overall responsibility for national resilience, national security and cross-government coordination sits with the Chief Secretary to the …
Not Accepted
#10 — Homeland resilience will require more cross-Government planning and a dedicated Security Minister.
Recommendation: As the recent SDR sets out, homeland resilience will become a significant activity for the MOD in the coming years and will require more cross- Government planning and coordination. The MOD is unlikely to lead many of these work streams. …
Gov response: The MOD’s purpose is to protect the nation, leading on defence and the use of the Armed Forces. It is working closely with other Government departments, including playing a leading role in the development of …
Accepted
#23 — Commit to clear timelines, a delivery plan, and prompt communication during BTOM transition.
Recommendation: During the transition away from the BTOM, the Department should commit to clear timelines for decision-making, a delivery plan, and communicate changes promptly to allow businesses to plan with confidence. (Recommendation, Paragraph 40)
Gov response: The Government accepts this recommendation. We agree with the committee that it is vital to ensure timelines for decision making and delivery are communicated throughout the transition from the BTOM to the UK-EU SPS Agreement …
Accepted
#30 — Establish a comprehensive national flood reporting and information service by March 2026.
Recommendation: The Government should establish a single, widely promoted national flood reporting and information service by March 2026. This service should build upon and expand the existing Floodline system to provide a clear point of contact for all types of flooding, …
Gov response: The government is responding to the recommendation at paragraph 102 and the recommendation at paragraph 109 together as the recommendations are closely linked. We agree with the need to ensure clear and well communicated sources …
Not Addressed
#29 — Single national flood reporting and information service is a strategic necessity.
Recommendation: A single national flood reporting and information service is not just a communications improvement; it is a strategic necessity. Without a clear, accessible point of contact, the public remains confused, response is delayed, and resilience efforts are undermined. Establishing this …
Gov response: The government is responding to the recommendation at paragraph 102 and the recommendation at paragraph 109 together as the recommendations are closely linked. We agree with the need to ensure clear and well communicated sources …
Not Addressed
#28 — Launch major national flood awareness campaign to increase preparedness and educate communities.
Recommendation: The Government must launch a major national flood awareness campaign, co-designed with flood-affected communities and delivered with trusted local partners such as flood wardens, schools, the media, and frontline services. This campaign should be coordinated across relevant public bodies and …
Gov response: We agree with the importance of effective public communication. The Environment Agency currently has a dedicated week of annual flood awareness raising activity known as Flood Action Week and is committed to continually improving the …
Accepted
#27 — Public awareness of flood risk remains dangerously low, undermining national resilience.
Recommendation: Public awareness of flood risk is dangerously low, undermining national flood resilience efforts. Too many people do not understand the risks they face, how to respond to warnings, or how to protect their homes. This reflects both a strategic failure …
Gov response: We agree with the importance of effective public communication. The Environment Agency currently has a dedicated week of annual flood awareness raising activity known as Flood Action Week and is committed to continually improving the …
Accepted
#8 — Government failed to communicate modal shift intentions clearly to maritime sector stakeholders
Recommendation: If stakeholders within the maritime sector do not believe that the draft revised Ports National Policy Statement is sufficiently clear in promoting modal shift, then the Government has failed to communicate its stated intention. (Conclusion, Paragraph 57)
No Published Response
#31 — Cabinet Office leadership on resilience lacks external engagement and a clear plan.
Recommendation: The Cabinet Office’s leadership in this area appears to be inward focused rather than engaging with other Government departments and wider society. What is required is a clear plan and consistent messaging with well-defined leadership responsibilities—resilience and readiness are not …
Gov response: The Resilience Action Plan, published on 8 July, sets out the UK Government’s strategic vision for a stronger and more resilient UK and the steps being taken to deliver this. This action plan articulates an …
Accepted
#30 — Cross-government working on homeland defence and resilience remains significantly inadequate.
Recommendation: Cross-government working on homeland defence and resilience is nowhere near where it needs to be. The Government has said repeatedly that we are in an era of new threat, yet decision-making is slow and opaque. (Conclusion, Paragraph 123)
Gov response: The Resilience Action Plan, published on 8 July, sets out the UK Government’s strategic vision for a stronger and more resilient UK and the steps being taken to deliver this. This action plan articulates an …
Accepted
#17 — Ensure demonstrable benefits from the ongoing EU defence relationship are adequately explained to the UK public.
Recommendation: It is vital that British defence industry is not sidelined or excluded from working with their European counterparts—that will be the key measure (in relation to defence) of success when assessing the Government’s relationship with the EU. The Government will …
Gov response: We agree with the Committee that collaboration with European partners is essential. The Government is committed to maintaining close industrial and defence relationships with European nations, as set out in the UK’s DIS. In order …
Accepted
#4 — Increase public awareness of attacks against the UK and outline national defence conversation measures
Recommendation: The public need to understand not only the necessity of defence but also their role in it. We are therefore very supportive of the concept of a national conversation on defence and recommend that the Government (and MOD in particular) …
Gov response: As acknowledged in the National Security Strategy (NSS) and Resilience Action Plan (RAP), the UK adopts a whole-of-society approach to national security. There is therefore an important role for business, civil society, and households to …
Accepted
#43 — Set out communication plan for dynamic alignment realities to businesses and the wider public.
Recommendation: The Government should set out in its response to this report how it intends to communicate the realities of dynamic alignment—not only to affected businesses, farmers, producers, and industry stakeholders, but also to the wider public—explaining the benefits and challenges …
Gov response: The government accepts this recommendation. On 9 March, Defra published further information on the SPS agreement asking businesses in the agri-food sector to start preparing for changes now. This announcement set out the benefits of …
No Published Response
#42 — Realities of dynamic alignment and its implications remain poorly explained to the public.
Recommendation: While the Government has been vocal in advocating for an SPS deal and highlighting its benefits for farmers, traders, and the wider UK economy, the realities and implications of dynamic alignment have not been well explained to the public. There …
Gov response: The government accepts this recommendation. On 9 March, Defra published further information on the SPS agreement asking businesses in the agri-food sector to start preparing for changes now. This announcement set out the benefits of …
No Published Response
#30 — Mandate EU transport operators inform travellers of UK personal import rules by January 2027 deadline.
Recommendation: Regardless of SPS negotiation timings, the Government must not delay the implementation of the requirement for EU transport operators to draw travellers’ attention to UK rules on personal imports of products of animal origin beyond 31 January 2027. (Recommendation, Paragraph …
Gov response: The government accepts this recommendation and the importance of travellers understanding the rules that apply to them. GB legislation includes a requirement for international passenger transport operators to draw the attention of their customer to …
No Published Response
#10 — Government plans two major exercises to test animal disease outbreak preparedness
Recommendation: The government is planning to test its preparedness to respond to outbreaks with two major exercises during 2025. Exercise Pegasus, which is a whole-of-government exercise led by the Department of Health and Social Care alongside the Cabinet Office, will take …
Gov response: 1.8 The government agrees with the Committee’s recommendation. Target implementation date: February 2027 1.9 Two exercises to fully evaluate the UK’s preparedness for severe outbreaks were run during 2025 and the department and APHA will …
Accepted
#32 — Concerns remain that \
Recommendation: We asked whether choices labelled “local” are genuinely relevant to smaller communities, particularly in radio and local news. We underlined that local radio remains a “lifeline” for older audiences, and emphasised that, for example, “in Sheffield, local means Sheffield” rather …
Gov response: 6. PAC conclusion: The BBC is a trusted institution but its relevance across the UK is under pressure. 6. PAC recommendation: As part of its response to this report, and in its Annual Report and …
Under Consideration
#24 — BBC struggles to maintain relevance and appeal among younger audiences aged 16-34.
Recommendation: The BBC faces a significant challenge in maintaining relevance among younger audiences. In 2024–25, only 67% of those aged 16–34 used BBC services weekly, compared with 96% of those aged 55 and over, and below the BBC’s own target of …
Gov response: 5.1 The BBC agrees with the Committee’s recommendation. Recommendation implemented 5.2 The BBC is committed to delivering outstanding value to all audiences as a universal public service, and to serving younger digital-first audiences and making …
Accepted
#6 — Communicate clearly how 'Across the UK' initiatives will enhance local community representation and sustain trust.
Recommendation: The BBC is a trusted institution but its relevance across the UK is under pressure. While the economic benefits of the “Across the UK” programme moving production outside of London are now clearly quantified, in response to this Committee’s past …
Gov response: The BBC agrees with the recommendation. publication, and to expand further in subsequent years. The BBC welcomes the view of the Committee that it has responded to its past recommendations and that the key benefits …
Accepted
#18 — National policing system needs greater resilience to respond to emergencies without significant government intervention.
Recommendation: The Government’s approach to working with police forces during the disorder was clearly seen as appropriate by the police leaders involved, who welcomed the level of support and challenge they received. The assurances that the Government provided helped to ensure …
Gov response: Although officers demonstrated exceptional bravery last summer, the police were limited by the systems available to them. The police, and the public they serve, need a system that is fit for purpose and fit for …
Under Consideration
#40 — Improve communication with local communities about asylum accommodation, addressing concerns and misinformation
Recommendation: The Home Office should work with other government departments, local authorities, devolved administrations and community groups to improve communication with local communities about the use of asylum accommodation in their areas. This should include communicating how legitimate concerns are being …
Gov response: The Home Office undertakes engagement at various levels of seniority across government, with local authorities, and other statutory partners concerning asylum accommodation in local authority areas. For dispersed accommodation, the Home Office meets with local …
Accepted
#20 —
Recommendation: We urge the UK Government to continue to invest significantly in this campaign in the run-up to 1 January and to continue to do so during 2021. This campaign should fully involve all relevant stakeholders in Wales to maximise its …
Gov response: The Time Is Running Out campaign ran until the end of December and was augmented in Wales by webinars and roundtable events ran by the Office of the Secretary of State for Wales delivered with …
Not Addressed
#2 —
Recommendation: Civilian agencies will inevitably require assistance in a crisis of this scale and there should be no stigma in seeking help from the Armed Forces. However, it is clear that preparations for a non-man-made threat such as an infectious disease …
Gov response: Defence support to other Government departments is channelled through the well- defined Military Aid to Civil Authorities (MACA) process, which allows the most effective solution for the requesting department to be established. Where there are …
Under Consideration
#23 —
Recommendation: Government public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Initial messaging from the Government early in the pandemic was strong, effective and undoubtedly contributed to the success of the first lockdown. After the …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#1 —
Recommendation: The UK has established procedures and structures to prepare for the nation’s major future risks, including a National Risk Register, the Civil Contingencies Secretariat and the Scientific Advisory Group for Emergencies (SAGE). However, the anticipated future risk of pandemic disease …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#146 —
Recommendation: The three-tier approach to local lockdown restrictions in England (see paragraph 117) introduced more complexity to Government messaging which was, understandably different in different parts of the country.231 It was therefore unsurprising that this more differentiated messaging strategy meant that …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#145 —
Recommendation: Written evidence to our inquiry suggested that the loss of consistency across the four nations led to confusion, with “messages from numerous national bodies that, at times, appeared to contradict each other”.229 We heard that at this stage, these contradicting …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#143 —
Recommendation: Although the communications strategy in the initial phase of the pandemic was broadly successful, it is worth noting that there was some confusion over who the stay at home order applied to, and there was criticism of the Government’s decision …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#69 —
Recommendation: The Armed Forces should have a more central and standing role in preparing for and responding to emergencies like pandemics, given the depth of capability and experience they have in planning, logistics and rapid mobilisation. The Civil Contingencies Secretariat should …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#23 —
Recommendation: Government public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Initial messaging from the Government early in the pandemic was strong, effective and undoubtedly contributed to the success of the first lockdown. After the …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#1 —
Recommendation: The UK has established procedures and structures to prepare for the nation’s major future risks, including a National Risk Register, the Civil Contingencies Secretariat and the Scientific Advisory Group for Emergencies (SAGE). However, the anticipated future risk of pandemic disease …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#161 —
Recommendation: In a pandemic, the scientific advice from the SAGE co-chairs to the Government should be published within 24 hours of it being given, or the policy being decided, whichever is the later, to ensure the opportunity for rapid scientific challenge …
Gov response: In a pandemic, the scientific advice from the SAGE co-chairs to the government should be published within 24 hours of it being given, or the policy being decided, whichever is the later, to ensure the …
Under Consideration
#147 —
Recommendation: Written evidence suggested that the inconsistency in Government messaging after the first wave of the pandemic was also damaging to public trust in official information.233 Analysis submitted by Leeds Beckett University showed that most members of the public did not …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#146 —
Recommendation: The three-tier approach to local lockdown restrictions in England (see paragraph 117) introduced more complexity to Government messaging which was, understandably different in different parts of the country.231 It was therefore unsurprising that this more differentiated messaging strategy meant that …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#145 —
Recommendation: Written evidence to our inquiry suggested that the loss of consistency across the four nations led to confusion, with “messages from numerous national bodies that, at times, appeared to contradict each other”.229 We heard that at this stage, these contradicting …
Gov response: As the report points out, public health communications are key to the public’s understanding of and compliance with non-pharmaceutical interventions. Messaging from the government early in the pandemic was strong, effective, and undoubtedly contributed to …
Under Consideration
#143 —
Recommendation: Although the communications strategy in the initial phase of the pandemic was broadly successful, it is worth noting that there was some confusion over who the stay at home order applied to, and there was criticism of the Government’s decision …
Gov response: The government accepts this recommendation. The government recognises that the pandemic response requires a multifaceted communication strategy, capable of adapting to and addressing a variety of concerns. There were many factors that influenced public behaviour …
Under Consideration
#69 —
Recommendation: The Armed Forces should have a more central and standing role in preparing for and responding to emergencies like pandemics, given the depth of capability and experience they have in planning, logistics and rapid mobilisation. The Civil Contingencies Secretariat should …
Gov response: The government partially accepts this recommendation. The Armed Forces have and continue to play an important role in preparing for and responding to emergencies, providing unique capabilities to support civil authorities. The Civil Contingencies Secretariat …
Under Consideration
#6 —
Recommendation: The Government must set up an international travel toolkit based on the following principles: • International travel restrictions must be evidenced by transparent advice and analysis that the Government makes publicly available. Such analysis must detail the rationale and evidence …
Gov response: The Government has noted these recommendations and agrees that restrictions on international travel must be proportionate, and where appropriate comparable to those in place across the rest of the UK economy. As set out in …
Under Consideration
#20 — Government's comprehensive analysis of chronic AMR risks remains internal and unpublished.
Recommendation: On transparency, the government provided a brief summary of the risk presented by AMR in the National Risk Register 2023 edition.52 In 2024, the government completed an analysis of the 26 chronic risks facing the UK. However, this analysis is …
Gov response: 3.6 The government agrees with the Committee’s recommendation Target implementation date: Summer 2025 3.7 AMR has been incorporated in the 2025 National Risk Register as a chronic risk, as well as in the Chronic Risks …
Accepted
#19 — UK preparedness for acute AMR risks is strong initially, but scaling up remains challenging.
Recommendation: We also asked DHSC about the UK’s preparedness for addressing the chronic risk of AMR and the possibility of it becoming an acute risk. DHSC told us that the UK has a strong base which would make the initial response …
Gov response: 3.6 The government agrees with the Committee’s recommendation Target implementation date: Summer 2025 3.7 AMR has been incorporated in the 2025 National Risk Register as a chronic risk, as well as in the Chronic Risks …
Accepted
#18 — AMR is a chronic risk with potential acute threats, hindering sustained government focus.
Recommendation: The government categorises AMR as one of 26 ‘chronic’ risks facing the UK, which means that it poses a long-term, continuous challenge to the UK, as opposed to an ‘acute’ risk which is an immediate threat which may require an …
Gov response: 3.6 The government agrees with the Committee’s recommendation Target implementation date: Summer 2025 3.7 AMR has been incorporated in the 2025 National Risk Register as a chronic risk, as well as in the Chronic Risks …
Accepted
#3 — Require DHSC and Defra to publish regular updates on AMR progress and chronic risk.
Recommendation: Government has not been sufficiently transparent about what it is achieving against its AMR targets and commitments. Only one of the five domestic targets in the 2019–24 NAP was achieved, relating to reducing the use of antibiotics in food-producing animals. …
Gov response: The government agrees with the Committee’s recommendation well as in the Chronic Risks Analysis, the UK's first bespoke assessment for medium to long- term challenges facing the nation. The government has established a new process …
Accepted
#16 — Conduct a communications campaign informing oil and gas workers about energy transition job opportunities.
Recommendation: As part of its North Sea transition plan, we recommend that the Government conduct a communications campaign about the scale of the energy transition and the employment opportunities available, directed at both oil and gas workers and new entrants to …
Gov response: The government agrees with this recommendation. As set out in the response to conclusion 15, the Department is working with industry to leading a UK-wide industry-led awareness and attraction campaign on clean energy job and …
Accepted
#15 — Ensure clear communication campaigns for oil and gas workers on energy transition job opportunities.
Recommendation: There has been a failure of communication from consecutive governments to oil and gas workers about the transition and what they need to do to prepare and benefit from it. Government action is required to ensure the visibility and promotion …
Gov response: In the Clean Energy Jobs Plan, we set out how awareness of clean energy jobs is a key barrier to achieving our Clean Energy Superpower Mission. Energy & Utility Skills, with support from the Department …
Accepted
ICIBI Immigration Recommendations (10)
An inspection of Border Force’s fast parcels operations (May–July 2023)
Establish a national working group to better engage with its wide range of external stakeholders working in fast parcels, focused on:
An inspection of contingency asylum accommodation for families with children in Northern …
The Home Office should work with contractors providing accommodation, and advice, issue reporting and eligibility services, to:
An inspection of the Home Office’s Afghan resettlement schemes (October 2022 – …
The Home Office should publish information regarding the pause to processing overseas applications to Afghan resettlement schemes, including the reason(s) for the pause, the date the pause took effect and …
An inspection of contingency asylum accommodation November 2023 – June 2024
Improve communication with asylum seekers by: a) [as soon as is practicable] establishing mechanisms for informing asylum seekers of the progress of their claim through Home Office generated updates (e.g. …
An inspection of contingency asylum accommodation November 2023 – June 2024
Define roles and responsibilities (Home Office, accommodation providers, others) in respect of providing purposeful activities (e.g. education, recreational activities, volunteering opportunities) for service users in contingency asylum accommodation and establish …
An inspection of contingency asylum accommodation November 2023 – June 2024
Improve stakeholder engagement in relation to the whole of the asylum accommodation estate (initial, dispersal, contingency) by: a) Creating stakeholder ‘maps’ identifying who the key stakeholders (overall and broken down …
An inspection of the Home Office’s management of fee waiver applications (August …
Develop an external stakeholder engagement strategy that covers in-country, child citizenship and overseas fee waivers. The AHRO central engagement team will develop a strategy in partnership with the appropriate teams …
An inspection of the Border Force operation to deter and detect clandestine …
Produce and publish an ‘engagement plan’ for industry stakeholders, which includes seeking regular feedback about the impacts that the Clandestine Entrant Civil Penalty Scheme (CECPS) is having on drivers, owners …
An inspection of the Home Office’s use of age assessments (July 2024 …
In relation to all aspects and stages of age assessment (initial age decisions, the end-to-end age dispute process, and the National Age Assessment Board): Produce a stakeholder map and engagement …
An inspection of General Maritime (October 2024 – February 2025)
Develop and implement a communications strategy to promote Border Force’s general maritime work internally within the Home Office, and with external stakeholders and the public (incorporating Project Kraken and other …
NAO Audit Recommendations (18)
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Clear, timely, two-way information and communication are vital for both providing services at the front-line and for managing the response at the national level. This includes information on national and local PPE stocks and requirements, and feedback loops. Deficiencies in …
Accepted
Government resilience: extreme weather
The Cabinet Office should set out what a resilient UK looks like, a strategy to deliver this, and the specific roles of government, the private and voluntary sectors and the public. The Cabinet Office, working with LGDs should: ? assess …
Partially accepted
The government’s preparedness for the COVID-19 pandemic: lessons for government on risk …
The Cabinet Office should establish who leads and manages whole-system risks. Working with other departments, it should clarify and publicise the government’s risk appetite for whole-system emergencies as a basis for proportionate planning across government for these types of risk …
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
For future pandemic planning, government should consider how it will approach balancing the relative merits of central, universal offers of support against targeted local support.
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
MHCLG should set out how it can establish the capacity and capability of local authorities to support shielding-type exercises in a timely way in the event of future pandemics or civil emergencies and how it can engage more effectively with …
Accepted
Protecting and supporting the clinically extremely vulnerable during lockdown
DHSC should establish a robust plan on how to communicate clearly, quickly and consistently with CEV people to ensure that people are clear if they need to shield, why they need to shield, how to shield and the support available …
Accepted
The government’s approach to test and trace in England – interim report
e) take steps to increase public engagement and compliance with self-isolation. NHST&T is one of a number of bodies, alongside local authorities and the police, who can influence compliance. It must work closely with these bodies, drawing on the best …
Rejected
The government’s approach to test and trace in England – interim report
d) model and communicate as early as possible how changes in testing policy are likely to affect the workload of national and local tracing services. Such changes could include increased testing of certain categories of key worker and the introduction …
Rejected
The government’s approach to test and trace in England – interim report
c) set out a clear strategy for how national and local tracing teams will work together, informed by a good understanding of local authority capacity and performance. The number of local authority-run schemes is set to increase, and NHST&T needs …
Rejected
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Emergency plans for dealing with a pandemic must provide for appropriate stockpiles of high-quality PPE together with comprehensive and resilient arrangements for the rapid procurement and distribution of PPE, based on reliable information. Plans need to include distribution of PPE …
Accepted
Government resilience: extreme weather
LGDs, working with the Cabinet Office, should develop a set of resilience standards for infrastructure and give regulators consistent climate resilience roles. Government has already committed to improve standards for resilience by 2030. It should set out a pathway to …
Partially accepted
Government resilience: extreme weather
The Cabinet Office, working with other departments, should strengthen leadership, accountability and assurance arrangements for the management of extreme weather risks. This could build on the new Climate Resilience Board that will oversee strategic, cross-cutting climate adaptation and resilience issues. …
Accepted
Test and trace in England – progress update
c) As overall speed, reach and levels of public compliance still constrain the effectiveness of the test and trace approach, by October 2021, the Department, through NHST&T and working with relevant delivery partners, must set out plans for improving and …
Partially accepted
Test and trace in England – progress update
b) The Department and UKHSA should, by the end of December 2021, assess what standing capacity and infrastructure needs to be retained from NHST&T for future emergency responses, alongside plans for how this could be scaled up and down as …
Accepted
Test and trace in England – progress update
To continue to improve test and trace performance and give NHST&T and its successor bodies the best chance of securing their intended impact: a) The Department, through NHST&T, and UKHSA if responsible, should, by the end of July 2021, develop …
Partially accepted
Local government finance in the pandemic
h) In preparation for, and to mitigate the impacts of, future pandemics or similar crises, the Department needs to: • incorporate an assessment of the sector’s resilience to a future pandemic or similar crisis as part of its ongoing monitoring …
Accepted
The supply of personal protective equipment (PPE) during the COVID-19 pandemic
Effective governance, lines of accountability, and resourcing responsibilities are important for an effective rapid-response in an emergency situation. Developing these arrangements, and ensuring that they remain up to date, should be part of the emergency plan for activation when required.
Partially accepted
Decarbonising home heating
On establishing a pathway towards decarbonising home heating, DESNZ should: a Establish an overarching long-term consumer engagement plan to support achieving key milestones, such as the phase-out of the sale of new fossil fuel boilers by 2035. This should include …
Partially accepted
IMB Recommendations (7)
Exeter (2020)
Will the Prison Service ensure the right balance between managing COVID-19 risks and providing sufficient meaningful activity and time out of cell, and that prisons are prepared and encouraged to restore activities as soon as it is safe? There are concerns that prisons will continue to operate restricted regimes “as the new normal” and for longer than is necessary. (See …
HMPPS
Usk and Prescoed (2021)
The Board asks that the Minister recognises this and secures raised priority (through the JCVI) to enable officers and men to be included in future vaccination priority lists.
Ministry of Justice
The Verne (2021)
The Board invites the Minister to reflect on the need, in any future pandemic, for prison staff to be treated as a priority group in respect of vaccination.
Ministry of Justice
Morton Hall IRC (2021)
We hope that, in the event of any future need for health pandemic (or similar) rules that the introduction and relaxation of rules in IRCs is kept in line with those in the wider community rather than moving at a different pace, as we found with football and communal worship in the centre.
Home Office
Leicester (2020)
Although outside the reporting period, the Board wishes to inform the minister that the restrictions imposed by the measures to combat COVID-19 were carried out in a fair and humane manner, with prisoner welfare the first concern. There was a consistent regime, allowing daily telephone contact with the family and regular exercise for each prisoner. It is to the credit …
Ministry of Justice
Sudbury (2021)
Some measures introduced because of Covid-19, such as the more regulated queuing at mealtimes, have proved popular with many prisoners. Do you anticipate retaining these after the return to 'normal' life? If there is another national lockdown, will the prison be in a better position to respond?
Governor / Director
Northumberland (2020)
Whilst the Board fully supports the protective measures deployed by the prison to proactively mitigate any potential negative consequences of the pandemic, we welcome the return to enhanced regimes and recommencement of social visits for the men at HMPN at the earliest possible opportunity.
Governor / Director
LGO / SPSO Decisions (4)
24-004-073 — Peterborough City Council
Summary: We will not investigate Mrs X’s complaint about how the Council considered and publicised information about the COVID-19 vaccines. There is insufficient evidence of fault or injustice to warrant an investigation by the Ombudsman.
LGO (Local Government & …
Environment And Regulation
Jul 2024
21-015-240 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council’s approach to mask wearing when its environmental health officers visit members of the public. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough …
LGO (Local Government & …
Environment And Regulation
Feb 2022
22-010-750 — Hartlepool Borough Council
Summary: We will not investigate this complaint that the Council did not respond to the complainant’s questions about the pandemic and vaccines. This is because there is insufficient evidence of injustice and we can exercise discretion in whether to investigate a complaint.
LGO (Local Government & …
Other Categories
Nov 2022
22-008-405 — Kent County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of permission for a jubilee street party, and its response to her complaint. Even if there was Council fault, there is not enough injustice caused by its decision to warrant an investigation. We do not investigate complaints about …
LGO (Local Government & …
Transport And Highways
Oct 2022