Mental Health related deaths

PFD Category
Reports: 636 Areas: 69 Earliest: Aug 2013 Latest: 14 Apr 2026

77% response rate (above 63% average). 45% of classified responses show concrete action taken. Reports rose 94% from 33 (2023) to 64 (2024).

PFD Reports
636 results
Kayleigh Melhuish
Partially Responded
2024-0672 4 Dec 2024 Avon
Avon and Wiltshire Mental Health Partne… HMP Eastwood Park Ministry of Justice +1 more
Concerns summary (AI summary) HMP Eastwood Park staff lack mandatory training on neurodiversity, ACCT procedures, and constant supervision. Healthcare staff also show deficiencies in ACCT review training. Additionally, a specific ligature point was identified in Residential Unit 3.
Action Planned (AI summary) Practice Plus Group has forwarded the PFD report to TPP (SystmOne provider) regarding the possibility of implementing a tick-box to confirm review of care plans. They will continue to audit ACCT reviews and collaborate with the prison for updated ACCT training for staff, and have already trained 78% of clinical staff. The Trust has revised its Local Operating Procedure for ACCT attendance and developed a Quality Improvement Plan. The Quality and Standards meeting will monitor ACCT training completion and improvements in record keeping. HMPPS will review local procedures regarding constant supervision at Eastwood Park within a month, and the national Safety Group is developing further guidance on constant supervision for prisons by the end of March 2026. Four ligature-resistant cells are planned to be in use shortly.
Oliver Billings
All Responded
2024-0656 28 Nov 2024 Devon, Plymouth and Torbay
Clare House Surgery Pharmacy2U Limited Royal Pharmaceutical Society
Concerns summary (AI summary) A pharmacy issued a subsequent prescription without confirming the cancellation of a previous one, and rapid dispatch prevented error detection. The patient was inappropriately burdened with resolving the pharmacy's error.
Noted (AI summary) Amicus Health will flag high-risk patients prescribed medications for closer monitoring with regular reviews and shorter prescriptions. They have eliminated non-auditable messaging systems for clinical information to ensure transparency and accountability in prescription management. The Royal Pharmaceutical Society acknowledges the concerns raised. They will consider how to raise awareness of these important issues through future communications and engagement with the wider pharmacy sector and will raise these issues with colleagues at the professional and representative bodies for pharmacy. Pharmacy2U will monitor inbound contact channels to ensure prompt responses. The superintendent pharmacist has discussed the case with the senior clinical management team and will continue to work internally and with healthcare colleagues in other parts of the NHS.
Amy Butcher
All Responded
2024-0651 26 Nov 2024 Suffolk
Department of Health and Social Care Norfolk and Suffolk NHS Foundation Trust
Concerns summary (AI summary) The mental health medication prescribing system is confusing and lacks a single point of contact, requiring patients in crisis to contact multiple services. This is compounded by out-of-hours issues and restrictions on certain medications.
Noted (AI summary) Norfolk and Suffolk NHS Foundation Trust states that the NHS 111 Mental Health Option telephone support line is not commissioned to provide medication prescriptions and refers to its Management of Medicines Policy; it also says it has implemented a new Standard Operating Procedure for mental health liaison teams within acute hospitals. DHSC states that the NHS England National Specialty Advisor for Mental Health Pharmacy will write to mental health Chief Pharmacist colleagues across England requesting that they ask local systems and prescribing committees to review their local mental health prescribing policies.
Emma Sanders
All Responded
2024-0646 26 Nov 2024 Dorset
NHS Dorset NHS England
Concerns summary (AI summary) A High Intensity Use Care Plan was not shared with ambulance services or other hospitals. Upon admission, there were delays in accessing the patient's record, preventing adherence to her care plan and leaving staff unaware of her significant self-harm history.
Noted (AI summary) NHS England acknowledges the concerns and provides context on the Summary Care Record (SCR), the Royal College of Emergency Medicine (RCEM) guidance, and the National Record Locator (NRL), and states reports are discussed by the Regulation 28 Working Group. NHS Dorset will enforce the use of the Dorset Care Record in line with contractual commitments in 2025/2026 and will monitor progress of the issue directly via their Corporate Risk Register. They will also share the Regulation 28 Report with NHS partners and wider system partners at the Pan Dorset Mortality Group.
Jaipreet Panesar
All Responded
2024-0645 25 Nov 2024 Berkshire
Oxford Health NHS Foundation Trust
Concerns summary (AI summary) A patient was discharged without a care coordinator or key worker, and critical information sharing is hampered because different clinical note systems cannot access each other's records.
Action Taken (AI summary) Oxford Health NHS Foundation Trust has uploaded patient information from Buckinghamshire Talking Therapies (BTT) to Thames Valley & Surrey (TVS) Shared Care Records/Graphnet dating back to 1st May 2022, concluding in November 2024, and all patients accessing BTT will have information of their involvement with BTT uploaded on TVS each day.
Nicolette McCarthy
All Responded
2024-0650 22 Nov 2024 East Sussex
Department of Health and Social Care National Institute for Health and Care … NHS England
Concerns summary (AI summary) The NHS smoke-free policy on mental health wards may increase self-harm risk by exacerbating mental distress and forcing patients into unsupervised smoking areas, potentially leading to unnoticed disappearances and suicides.
Noted (AI summary) NHS England acknowledges concerns about smoke-free policy application in mental health settings but refers to existing NICE guidance and states that individual NHS Trusts are responsible for local implementation. They also note that regional colleagues are seeking assurances from the relevant system regarding local arrangements. NICE acknowledges the concerns but states that the issues raised regarding national policy contradictions are outside their remit and best addressed by NHS England and the CQC. They highlight their guideline NG209 on tobacco dependence. The Department of Health and Social Care acknowledges the concerns regarding the smoke-free policy's impact on mental health inpatients and refers to the legal requirement for smokefree hospital premises. They expect NHS organisations to support patients who smoke through cessation measures or safe leave arrangements, and note that NHS England will address concerns around national guidance.
Kevin Ince
All Responded
2024-0641 18 Nov 2024 Lancashire and Blackburn with Darwen
Priory Group
Concerns summary (AI summary) There was insufficient consideration and utilisation of legal powers under the Mental Health Act and Mental Capacity Act to ensure a detained patient received necessary treatment and nutrition.
Action Taken (AI summary) The Priory Group has introduced flowcharts at Kemple View for managing declined physical health monitoring and poor diet/fluid intake, including escalation procedures, capacity assessments, and best interest meetings; they have also created a database to monitor patients with food and fluid intake charts, reviewed weekly.
Yemisi Cielto-Opaleye
All Responded
2024-0635 18 Nov 2024 Inner North London
North London Mental Health Partnership
Concerns summary (AI summary) Inadequate patient consent regarding Olanzapine depot injection risks, insufficient observation protocols post-injection, and failures in medication change approval processes including SOAD checks, risked fatal Post Injection Syndrome.
Action Planned (AI summary) The North London NHS Foundation Trust outlines changes to Olanzapine depot injection procedures: patients will receive clearer risk information; staff delivering post-injection observations will not be distracted; and alternatives to Olanzapine depot will be explored for patients who refuse vital signs checks.
Erin Tillsley
All Responded
2024-0636 12 Nov 2024 Suffolk
Suffolk and North East Essex Integrated… West Suffolk NHS Foundation Trust
Concerns summary (AI summary) A vulnerable child presenting to the Emergency Department after self-harm missed crucial early mental health intervention due to the failure to apply established NICE guidelines and local policy for comprehensive assessment.
Action Taken (AI summary) WSFT have disseminated an updated Triage Risk Assessment form to all ED staff on 13th December 2024 and provided Mental Health Awareness Training to ED staff on 16th December 2024; the ICB is currently updating the Suffolk and North East Essex Health and Social Care Protocol for the Support of Children and Young People in Crisis.
Alison Binyon
All Responded
2024-0615 11 Nov 2024 Derby and Derbyshire
Leicestershire County Council
Concerns summary (AI summary) Inadequate communication policies around sensitive accommodation moves created uncertainty for vulnerable service users and supporting teams. The council's failure to conduct an internal review risks inadequate learning and future deaths.
Action Planned (AI summary) Leicestershire County Council will launch a new procedure in January 2025 to ensure an internal review takes place following an unexpected death, with the aim of identifying learning points or needed amendments to policies.
Henry Grierson
Partially Responded
2024-0598 4 Nov 2024 West Yorkshire Western
CAMHS Huddersfield New College Recovery Steps
Concerns summary (AI summary) The college safeguarding team lacked awareness of a student discontinuing external mental health support, indicating a critical communication breakdown between the college and mental health organizations.
Action Taken (AI summary) The college has reviewed and amended relevant policies and processes for contacting external agencies, particularly where a Welfare Plan has been created or when permanent exclusion is being implemented as a last resort, including requesting and expecting updates from external agencies.
Darren Hope
All Responded
2024-0597 4 Nov 2024 Coventry and Warwickshire
Coventry and Warwickshire Partnership T…
Concerns summary (AI summary) Section 17 leave conditions are not always thoroughly reviewed or clarified before a service user is signed out, leading to unaddressed discrepancies and potential safety risks during unescorted leave.
Action Taken (AI summary) The Trust has revised the Section 17 Leave Policy and Section 17 Leave Form to clarify definitions, responsibilities, and risk assessment processes; the Trust will continue to take the opportunity to learn from safety events in healthcare and to support the coroner’s office to conduct their investigations.
Jamie Harding
All Responded
2024-0610 29 Oct 2024 Essex
Essex Partnership NHS Foundation Trust
Concerns summary (AI summary) A lack of compulsory training on the Dual Diagnosis pathway, poor communication, and an inefficient system for the Frontline Resolution Team to manage caseloads and follow up referrals led to significant care failures.
Action Taken (AI summary) Essex Partnership NHS Foundation Trust implemented a new electronic patient record system and a Risk Assessment Guidance (RAG) tool to support clinical decision-making around patient risk, and established a Trust Safety Improvement Plan focusing on disengagement.
Malcolm Taylor
All Responded
2024-0588 28 Oct 2024 Norfolk
Department of Health and Social Care
Concerns summary (AI summary) A persistent national shortage of available mental health beds, despite ongoing efforts, means patients identified as high-risk are left awaiting critical care, posing a risk of future deaths.
Action Planned (AI summary) DHSC acknowledges concerns about mental health bed availability and highlights ongoing efforts to improve community support and patient flow, including the NHS community mental health framework. They also reference published statutory guidance on discharge from mental health inpatient settings.
George Kyriacos Petrou
All Responded
2024-0592 25 Oct 2024 Inner North London
Barnet, Enfield and Haringey Mental Hea…
Concerns summary (AI summary) Some prison mental health staff improperly prioritized a prisoner's refusal of suicide watch over policy guidance, creating a risk that vulnerable individuals with suicidal intentions may not receive necessary observation.
Action Planned (AI summary) The Trust will continue to assure training standards around ACCT are sustained, will continue to participate in ACCT reviews in accordance with its operational policy, and will implement a learning event for the Unscheduled Care Team workers and clinicians. The learning event will focus on the message, ‘if in doubt, implement an ACCT’.
Michael Crane
All Responded
2024-0581 25 Oct 2024 Inner North London
Metropolitan Police Prime Life Limited
Concerns summary (AI summary) Police officers lacked guidance on using Mental Health Act powers and managing individuals likely missing but not officially reported, hindering their ability to ensure safety in critical situations.
Action Taken (AI summary) The MPS runs a scenario based approach to Public and Personal Safety Training (PPST), focusing on different interactions an officer is likely to face in the course of their day to day duties. This training is mandatory for all operational police officers and Detectives within the MPS. Prime Life has reviewed its missing person policy and has provided additional training to the staff and management at Island Place in order to ensure that they have clear guidance on when and understanding in how quickly a person should be reported missing. There are a full set of policies and procedures available to all staff, which have since undergone a full review.
Mark Beresford
All Responded
2024-0577 25 Oct 2024 Nottingham City and Nottinghamshire
HMP Ranby
Concerns summary (AI summary) Unreasonable prison risk assessments led to a premature ACCT closure and incorrect observation levels without required consultation. A senior officer provided incorrect and misleading evidence, raising concerns about policy adherence and accountability.
Action Taken (AI summary) HMP Ranby provides regular training and guidance to staff on the ACCT process, and guidance has been issued to staff to improve understanding of ACCT. A three-stage quality assurance process is in place to identify areas where individual or wider upskilling is required.
Declan Morrison
All Responded
2024-0570 23 Oct 2024 Cambridgeshire and Peterborough
Cambridgeshire and Peterborough Integra… Department of Health and Social Care NHS England
Concerns summary (AI summary) A widespread shortage of suitable placements for complex mental health needs led to the deceased's mental health decline, inappropriate detention, and ultimately contributed to his death.
Action Planned (AI summary) NHS England has made £124 million available for local areas to invest in community services to help prevent the need for admission to mental health hospitals for people with a learning disability and autistic people, and is running a two-year pilot programme across six neighbourhoods to provide mental health support to marginalised populations. The Department of Health and Social Care plans to build consensus on long-term reform to create a National Care Service based on consistent national standards, including engaging with adult social care stakeholders, cross-party members, and people with lived experience of care. The Integrated Care Board has reviewed the Dynamic Support Register (DSR), is participating in system learning events, and is working to find solutions for patients with learning disabilities in mental health crisis, including a short pilot community crisis bedded model; a new service model will be formed in the future.
John Hurst
All Responded
2024-0568 23 Oct 2024 Sunderland
Cumbria, Northumberland, Tyne and Wear … Northumbria Police
Concerns summary (AI summary) Electronic custody records contained inadequate detail regarding mental health concerns and suicide risk from police and family, coupled with a lack of comprehensive analysis from the CJLD assessment.
Action Taken (AI summary) Northumbria Police has provided instruction and learning to custody staff regarding the importance of recording all relevant information and concerns related to a detainee's mental health via the Force Custody Newsletter, the Force Custody Compendium, and a direct reminder to all departmental Custody Sergeants. The NHS Trust has taken several actions, including emailing staff about the need to document concerns on the electronic custody record (ECR), updating the Local Operating Procedure, providing verbal handovers to the Custody Sergeant, and implementing a monthly clinical audit of CJLD screening documentation.
Leslie Swindells
All Responded
2024-0559 17 Oct 2024 Manchester South
Department of Health and Social Care GTD Healthcare
Concerns summary (AI summary) Critical failures included mental health assistant practitioners having limited training and supervision, inadequate call screening by agency staff, and reliance on telephone assessments, compromising patient risk assessment.
Noted (AI summary) GTD Healthcare has implemented changes to the standard templates used by Assistant Practitioners and provided hard copies to clinicians for use during IT issues. They have also implemented safeguards to ensure appointments with Assistant Practitioners are booked after a triage by a registered clinician and have audited and reviewed their prescribing practices. The DHSC acknowledges the concerns, states they fall under the provider's remit, and notes that NHS England and the CQC have been contacted to address them. It provides context on supervision guidance for PCNs but offers no concrete actions.
Caroline Staite
All Responded
2024-0548 14 Oct 2024 Herefordshire
Herefordshire and Worcestershire Health…
Concerns summary (AI summary) Procedures for referring clients between the Neighbourhood Mental Health Team and Mind, and for patients returning to NHS care from Mind, lack robustness and transparency.
Action Taken (AI summary) Herefordshire Worcestershire NHS states that the Community Service Manager has worked with Herefordshire MIND to co-produce a Standard Operating Procedure (SOP) for the Community Mental Health Link Worker Service in Herefordshire, which has been implemented in draft form. MIND Link workers now have established links with the Neighbourhood Mental Health teams and daily access to the ‘duty worker’.
Oliver Davies
All Responded
2024-0541 11 Oct 2024 Worcestershire
Midlands Partnership NHS Foundation Tru…
Concerns summary (AI summary) Critical mental health referrals, including urgent self-harm concerns, were not recorded or considered by assessing clinicians. The care coordinator then improperly prioritized Oliver's case, failing to ensure timely support before going on leave.
Action Taken (AI summary) The Trust has implemented several changes, including disseminating SIM meeting outcomes to care coordinators, documenting patient concerns on SystmOne, emphasizing risk mitigation in clinical supervision, and embedding a process for continuity of care during staff absences. A standing agenda item was added to daily meetings to address patient care during staff absence, with documented handover of responsibilities.
Florence Stewart
All Responded
2024-0539 10 Oct 2024 Milton Keynes
Central North West London NHS Foundatio…
Concerns summary (AI summary) The system of high-level intermittent observations failed to prevent the suicide, indicating a need for fundamental review. Additionally, an oxygen bottle ran out during resuscitation efforts.
Action Taken (AI summary) The Trust has implemented new systems and processes to support staff in applying the Trust Policy on Observation and Therapeutic engagement, including meetings with staff, strengthened induction for temporary and new staff, and realigned the Nurse in Charge role. The Trust Resuscitation Group has also developed a visual aid for oxygen cylinders and distributed written communication to staff.
Nigel Hammond
All Responded
2024-0537 9 Oct 2024 Suffolk
Department of Health and Social Care Norfolk and Suffolk NHS Foundation Trust Suffolk County Council
Concerns summary (AI summary) An Authorised Mental Health Professional was unable to directly refer a high-risk patient needing immediate mental health support to the Crisis Resolution and Home Treatment Team, leading to critical delays over a weekend.
Action Taken (AI summary) Norfolk and Suffolk NHS has produced a guidance document jointly with Suffolk County Council to foster better communication between crisis teams and AMHP staff prior to Mental Health Act Assessments, clarifying referral processes. Suffolk County Council and NSFT have jointly developed an information guide for AMHPs on referral criteria and processes for Crisis Resolution and Home Treatment Teams, which has been shared with all AMHPs in Suffolk. Norfolk and Suffolk NHS Trust has worked jointly with Suffolk County Council to confirm a guidance protocol to foster better communications and understanding between the AMHP staff and crisis team, emphasising the need for discussion and communication prior to Mental Health Act assessments.
James Agius
All Responded
2024-0535 7 Oct 2024 Essex
North East London NHS Foundation Trust
Concerns summary (AI summary) The Trust's mental health care had significant medical record omissions, conflicting assessments of the patient's mental state, and failed to implement new national risk assessment training.
Action Taken (AI summary) NELFT has implemented several changes, including mandatory training on risk assessments for all qualified clinical staff, requiring reference to speech and observation of psychotic symptoms in mental state examinations, and transitioning to risk formulation assessments.