2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Rose Harfleet
All Responded
2025-0223
13 May 2025
Surrey
Care Quality Commission
Department of Health and Social Care
NHS England
+3 more
Concerns summary (AI summary)
The hospital lacked guidance for managing children with profound disabilities, failed to adequately consult or respond to their parents, and did not offer a Learning Disability Liaison Nurse, leading to poor care.
Noted
(AI summary)
NHS England is developing a Reasonable Adjustment Digital Flag to record information about patients, including if they are autistic or have a learning disability, and their reasonable adjustment needs. The RCEM highlights existing resources such as the Learning Disabilities Toolkit and involvement in the development of the ED version of the national paediatric early warning system (nPEWS). They feel unable to comment on inpatient care and state provision of learning disability nurses is outside their remit. CQC acknowledges the concerns but states that commenting on the specific guidance is outside of their regulatory scope. They are reviewing the case in line with their incident guidelines. The Trust is developing a Learning Disability Admission Checklist to provide prompts for staff in Emergency Departments and establish a system to record reasonable adjustments, planned for Quarter 3, 2025. RCPCH's revised Facing the Future: Emergency Care Standards will be published in Autumn 2025 and shared with relevant professionals, and will include a standard on EDs having a lead professional for CYP with complex needs and access to advice from a Learning Disability Liaison Nurse. The Department highlights the upcoming 10-Year Health Plan which will improve awareness of learning disability and autism within the health and social care system. It also references Martha's Rule which gives patients and their families the right to initiate a rapid review of their case.
Kenneth Foster
All Responded
2025-0231
12 May 2025
East London
Barts Health NHS Foundation Trust
Department of Health and Social Care
Concerns summary (AI summary)
The Trust's patient safety framework, including incident reporting and mortality review processes, failed to identify and investigate a significant incident, risking future deaths from unaddressed sub-optimal practice.
Action Planned
(AI summary)
Whipps Cross Hospital will ensure families are contacted as part of the Patient Safety Incident Review Meeting (PSIRM) process. The Trust has also commissioned a review, to be completed by the end of August 2025, of the governance processes relating to this case with engagement from the Foster family. The Department of Health and Social Care notes that the North London Integrated Care Board, supported by NHS England, will review the governance processes related to the case to identify areas for improvement, with the review to be completed by August 2025.
Ian Simpson
All Responded
2025-0226
12 May 2025
Inner North London
Barchester Healthcare Ltd
Concerns summary (AI summary)
The care home delayed calling an ambulance for an unresponsive resident and maintained inadequate, inaccurate records, including misleading and unlabelled retrospective entries, compromising patient safety.
Action Planned
(AI summary)
Barchester Healthcare completed themed supervisions with staff, supported by clinical leads, covering RESTORE2 and managing resident deterioration. They also provided staff with 'Clinical Shots' guidance and are reviewing the Appropriate Admission Policy, with a workshop planned for General Managers. NICE will amend its guideline NG89 to recommend VTE and bleeding risk assessment after a decision to admit to hospital, or after 12 hours in ED, or by the first consultant review, whichever is sooner. Recommendations on pharmacological VTE prophylaxis will also be amended to state it should be started as soon as possible and within 14 hours of the decision to admit, rather than within 14 hours of admission.
Paul Reeves
All Responded
2025-0225
12 May 2025
Inner North London
Riverside Group Limited
Concerns summary (AI summary)
Supported accommodation staff had unclear medication supervision roles and failed to communicate critical welfare concerns about a deteriorating resident to the mental health team, hindering proper assessment.
Action Planned
(AI summary)
The Riverside Group plans to update its policies and procedures by September 2025 to improve communication and escalation processes when staff have concerns about a resident's welfare, particularly regarding medication and residents on Section 17 leave.
James Smith
All Responded
2025-0224
12 May 2025
Cornwall and Isles of Scilly
Department of Health and Social Care
Concerns summary (AI summary)
Inadequate social care provision leads to hospital discharge backlogs, causing severe ambulance handover delays and ED crowding, significantly increasing mortality risks for patients needing emergency care.
Action Planned
(AI summary)
The DHSC acknowledges concerns about ambulance response times, A&E overcrowding, and delayed social care packages. They mention the upcoming 10-Year Health Plan focusing on shifts in care delivery and investments in integrated health and social care services through the Better Care Fund.
Caroline and Bernard Cleall
All Responded
2025-0222
9 May 2025
South London
London Borough of Croydon
Concerns summary (AI summary)
Adult Social Care's inability to access NHS hospital discharge assessment records for telecare prevents proper review of client needs, risking inadequate support and missed opportunities to revise safety packages.
Noted
(AI summary)
The council disputes the coroner's concern that its staff could not access records, stating that the records were available, and a review of care arrangements was carried out with awareness of the assessment. It also states that its Careline service acted upon learning from the events leading up to the deaths of Mr and Mrs Cleall.
John England
All Responded
2025-0221
9 May 2025
Cornwall and Isles of Scilly
NHS England
Concerns summary (AI summary)
The ambulance service's dispatch system lacks nuance for specific abdominal complaints, leading to an inappropriately low emergency category and delaying critical care for a potential surgical emergency.
Action Planned
(AI summary)
NHS England will discuss details of the case with the NHS England AMPDS clinical coding sub-group, in collaboration with PDC, to determine if there are opportunities to improve the assessment and differentiation of abdominal pain presentations within the AMPDS triage system. NHS England has additionally shared the Coroner’s concerns with PDC.
Jake Lawler
All Responded
2025-0220
9 May 2025
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
Clinicians frequently misinterpret ECGs and lack clear national guidance for paediatric exercise-induced syncope. The national asthma scoring system is insufficient, leading to misdiagnosis and missed cardiac conditions in children.
Action Planned
(AI summary)
NHS England are featuring the case of Jess Brady in the 2024 NHSE Primary Care Patient Safety Strategy to raise awareness of the need to ‘rethink’ when symptoms remain persistent or unexplained after multiple presentations. NHS England is looking to improve paediatric expertise in the community by supporting local systems to implement neighbourhood multidisciplinary teams for children and young people.
Janet Anderson
All Responded
2025-0219
9 May 2025
Manchester South
Greater Manchester Integrated Care Board
Greater Manchester Mental Health
Manchester University NHS Foundation Tr…
Concerns summary (AI summary)
A prolonged hospital stay due to inadequate community placement and poor inter-trust collaboration, coupled with poor documentation, significantly contributed to the patient's decline.
Action Planned
(AI summary)
MFT has held discussions with GMMH to improve escalation processes for patients whose discharge is being organised by the CMHT. GMMH is in the process of appointing a new Manager for Community Flow and a clearer escalation pathway has been developed between GMMH and MFT. GMMH and MFT have agreed to internally review Ms. Anderson’s patient journey through a Learning Multi-Disciplinary Team Meeting. GMMH will move to a more proactive approach to discharge and will review all admissions of CMHT patients ensuring discharge planning is considered from admission. Inquiries between the acute trust staff relating to an inpatient and the MHLT will be documented in GMMH electronic patient record and will be included in the Trust wide Standard Operating Procedure for MHLT’s, plan to be in operation across all MHLT’s by 1st September 2025. An escalation policy for Mental Health patients who are CRFD is due to be rolled out system wide by quarter 3 which prescribes actions and timescales at each level to ensure all options have been considered.
James Sheppard
All Responded
2025-0229
8 May 2025
Gloucestershire
Department of Health and Social Care
Gloucestershire Health & Care NHS Found…
Concerns summary (AI summary)
There is an insufficient number of psychiatric unit beds available to meet patient demand, posing a risk to those requiring mental health care.
Noted
(AI summary)
The Trust acknowledges bed availability challenges and mentions ongoing work to improve bed management and reduce out-of-area placements. They plan to prioritise inpatient strategy development with the Integrated Care Board and ensure adequate access to inpatient care is acknowledged through the Contract Management Board. The DHSC acknowledges the concerns, notes actions ICBs are required to take, refers to funding and initiatives to support mental health crisis care, and describes broader government commitments to suicide prevention.
Dorothy Gamby
All Responded
2025-0218
8 May 2025
Inner North London
Office for Product Safety and Standards
Concerns summary (AI summary)
Widely available wide/clawed ferrules for walking sticks lack crucial warnings about potential trip and trapping risks, particularly when used with folding designs.
Action Planned
(AI summary)
OPSS is working with the MHRA to ensure stakeholders involved in the supply of walking sticks are made aware of the incident and requested to review their risk assessments through contact with the British Healthcare Trades Association. Businesses will be reminded to ensure appropriate warnings to mitigate risks are being provided to consumers.
Sybil Morgan-Gray
All Responded
2025-0217
7 May 2025
Inner North London
Medicines and Healthcare Products Regul…
Concerns summary (AI summary)
Blood gas machines display unrecordably low glucose in a way that can be misinterpreted as an unanalysable sample, potentially delaying appropriate clinical response to critical patient conditions.
Action Planned
(AI summary)
The MHRA will share details of the report with the manufacturer for post-market surveillance and work with the trust to resolve training issues. They will also engage with NHS England to determine if similar cases have been reported and ensure appropriate training is in place.
John Johnson
All Responded
2025-0216
6 May 2025
Gateshead and South Tyneside
Department of Health and Social Care
Concerns summary (AI summary)
Hospital Trusts use multiple IT systems that don't integrate, leading to fragmented patient information, a risk of critical findings being missed, and slowed clinical decision-making. This systemic issue affects safe patient care and transfers.
Action Planned
(AI summary)
NHS England is developing a Single Patient Record (SPR) to unify patient data from multiple sources into one platform for clinicians, which will allow them to view a patient’s test results and diagnostic activity, which will prevent important patient information from being missed by clinicians.
Charlotte Avis
All Responded
2025-0213
6 May 2025
Dorset
Department for Transport
Dorset Council
Concerns summary (AI summary)
A specific crossroads has a history of numerous serious and fatal collisions, and concerns remain regarding the road layout despite a speed limit reduction, indicating a risk of future deaths.
Noted
(AI summary)
Dorset Council plans to implement a temporary traffic regulation order prohibiting certain turns at the Loscombe Crossroads. They are also conducting a feasibility study to introduce average speed cameras on the A30 between Yeovil and Sherborne. The Department for Transport acknowledges the concerns but states that decisions about road layout and safety are the responsibility of the local traffic authority (Dorset Council).
Paul Burke
All Responded
2025-0215
2 May 2025
Hertfordshire
Department of Health and Social Care
Concerns summary (AI summary)
Persistent, multi-factorial delays in ambulance response times, coupled with hospital handover issues and system pressures, are causing significant waits for urgent pre-hospital care and pose a risk of future deaths.
Action Planned
(AI summary)
The government will publish its 10-Year Health Plan which will set out reforms for the NHS and focuse on shifts in the way health services deliver care to reduce ambulance handovers and patients waiting over 12 hours for admission from an emergency department.
Rosemary MacAndrew
All Responded
2025-0214
2 May 2025
Nottingham and Nottinghamshire
Department for Transport
Concerns summary (AI summary)
The vehicle licensing system relies on older drivers, including those with cognitive decline, to self-report medical conditions. This self-reporting is inadequate and poses a risk of future road deaths.
Action Planned
(AI summary)
The DVLA is considering research and evidence, including evidence presented during the inquest, to inform potential changes to the law that governs driver licensing for those with medical conditions. The Department is also developing its Road Safety Strategy and will set out more details in due course.
Raihana Oluwadamilola Awolaja
All Responded
2025-0212
2 May 2025
Inner West London
Children’s Trust
Concerns summary (AI summary)
A child requiring 1:1 tracheostomy care died due to inadequate supervision and insufficient staffing, leading to a blocked tracheostomy. This represents a gross failure in care.
Action Taken
(AI summary)
The Children's Trust has implemented mandatory training on monitoring and observation, introduced a "floating" staff role for additional support, allocated dedicated administrative support to each house, and clarified staff roles to prioritize caregiving. They have also enhanced incident reporting procedures, strengthened risk assessment processes, and improved communication with families and professionals.
Sarah Boyle
All Responded
2025-0211
2 May 2025
Cheshire
HMP Styal
HMPPS
Prisons, Probation and Reducing Reoffen…
+1 more
Concerns summary (AI summary)
The ACCT process at HMP Styal is ineffective for preventing self-harm, lacking therapeutic mental health input. The prison holds many complex patients requiring hospital-level care, with slow transfer processes, risking future deaths.
Action Taken
(AI summary)
Following a cluster of self-inflicted deaths, the national safety team has provided support to HMP/YOI Styal, including a local safety summit and staff upskilling on suicide and self-harm awareness. The Governor and mental healthcare provider will review the process for involving mental health services in ACCT cases.
Doreen Turner
All Responded
2025-0208
30 Apr 2025
West Sussex, Brighton and Hove
West Sussex County Council
Concerns summary (AI summary)
A residential cul-de-sac lacks adequate barriers and standard height kerbing at its end, allowing vehicles to repeatedly enter an adjacent canal, posing a significant safety risk.
Action Planned
(AI summary)
West Sussex County Council describes plans to install additional infrastructure at the end of South Bank, including replacing a missing wooden post with way-markers and installing bollards with reflectors. These works are expected to be completed by 31 July 2025.
Louise Rosendale
All Responded
2025-0207
30 Apr 2025
Manchester South
Flixton Road Medical Centre
Greater Manchester Integrated Care Board
Concerns summary (AI summary)
The practice failed to conduct sufficient long-term review and oversight of a patient's long-term opiate prescription, despite the associated risks, indicating a lack of detailed planning for such patients.
Action Planned
(AI summary)
Flixton Road Medical Centre details changes made including; reviewing and updating prescribing protocols, implementing mandatory risk-benefit discussions for new or escalated high-level opioid prescriptions, providing staff training in opioid safety and polypharmacy, and conducting regular audits. They have also modified the EMIS clinical system to prompt prescribers at key decision points. NHS GM outlines planned actions including increased use of the SMASH dashboard, pharmacy reviews of patients flagged by the SMASH opioid indicator, development of standards for primary care review of patients discharged on opioids, providing data to GP practices regarding opioid prescribing, increasing awareness of local services and exploring multidisciplinary team review of complex patients on high dose opioids in primary care.
Richard Moss
All Responded
2025-0206
25 Apr 2025
North Yorkshire and York
Townhead Surgery
Concerns summary (AI summary)
Medical practitioners must manually select an option to alert colleagues about new referral documents, instead of alerts being automatically generated, risking un-actioned referrals.
Action Taken
(AI summary)
Townhead Surgery describes developing its own internal safety system involving a reporting system to search for unsent Rapid Access Chest Pain Referrals, running the report every two weeks. They also raised the issue with the NHS West Yorkshire Integrated Care Board to escalate the matter. Townhead Surgery reports that the ICB has modified the chest pain referral pathway so that it is no longer possible to complete a referral without simultaneously sending a message to secretaries.
Jannat Abbker
All Responded
2025-0203
25 Apr 2025
Inner North London
Royal College Obstetricians and Gynaeco…
Concerns summary (AI summary)
A successful obstetric manoeuvre, the "shoulder shrug," is not included in NICE guidelines despite its use abroad, indicating a potential omission for future guideline updates.
Noted
(AI summary)
The RCOG expresses condolences and explains their guideline development process, stating that the Shoulder Dystocia guideline will be updated to include a section on alternative maneuvers but that there is not currently enough evidence to recommend the shoulder shrug maneuver. They emphasize the importance of effective training using existing recommended maneuvers.
Jacqueline Potter
All Responded
2025-0200
24 Apr 2025
Somerset
National Institute for Health and Care …
NHS England
Royal College of General Practitioners
+2 more
Concerns summary (AI summary)
Families of psychiatric patients on leave are not provided with codified risk and safety plans. Furthermore, secure unit Wi-Fi lacks filters, allowing vulnerable patients access to self-harm websites, increasing suicide risk.
Noted
(AI summary)
NHS England acknowledges concerns about menopausal care and highlights increased awareness and demand. They describe training programmes, awareness sessions and e-learning packages that have been launched, some since Anne's death, to improve resources for healthcare practitioners. Somerset NHS Foundation Trust has developed supportive guidance for families regarding Section 17 leave from inpatient units, which is currently out for feedback and will be shared at an operational meeting for approval. They also describe planned training for mental health staff on menopause. NICE expresses condolences and states that the concerns raised are not directly attributable to NICE but are addressed to other organizations. They reference existing NICE guidance and quality standards related to suicide prevention and menopause, and indicate that the menopause guideline was recently updated and will remain under surveillance. The RCOG extends condolences and recognises the concerns raised, highlighting that management of the menopause is covered in the core training curriculum for Obstetricians and Gynaecologists, including a Special Interest Training Module and the Diploma of the Royal College of Obstetricians and Gynaecologists. Kenny & Murphy Ltd sold the incident site in March 2024 and has no influence over tenants there. However, they have discussed electrical safety with tenants at their other sites and provided them with relevant leaflets and documents.
Raymond Mills
All Responded
2025-0199
24 Apr 2025
Norfolk
Department for Transport
Concerns summary (AI summary)
No clear system exists to determine ownership and responsibility for shipwrecks accessible to the public, resulting in a lack of essential warning signage and an inability to address safety concerns.
Noted
(AI summary)
The Department for Transport confirms that it is not the owner of the wreck and has no legal responsibility pertaining to it, as the wreck was sold to a private individual in 1957.
Christopher Brazil
All Responded
2025-0198
23 Apr 2025
Ceredigion
Department for Digital, Culture, Media …
Department of Health and Social Care
Concerns summary (AI summary)
Unregulated online pharmacies easily sell prescription-only and controlled drugs, lacking patient verification, dosage guidance, and safeguards against misuse, exposing vulnerable individuals to unsafe medications.
Action Planned
(AI summary)
DSIT acknowledges concerns regarding websites offering prescription medicines, noting that the MHRA has taken enforcement action on the websites referenced. They also highlight the Online Safety Act 2023 and its protections against illegal and harmful online content. The Department of Health and Social Care is working with MHRA to identify, disrupt and close down illegal online suppliers of medicines, remove illegal online advertising, implement a web-based reporting scheme allowing users to report suspicious websites, online marketplaces and social media listings to the MHRA, and use Artificial Intelligence to proactively identify illicit internet domains for enforcement action.