2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Lorraine Parker
All Responded
2025-0194
23 Apr 2025
Berkshire
Association of Coloproctology of Great …
Department of Health and Social Care
Royal College of Surgeons
Concerns summary (AI summary)
A lack of guidance means surgeons don't always consider CT scans for post-abdominal surgery patients with persistently high CRP. Over-reliance on clinical judgment alone risks overlooking critical objective indicators.
Noted
(AI summary)
NHS England acknowledges concerns about guidance for surgeons regarding CT scanning after abdominal surgery but notes that clinical guidelines are primarily the responsibility of NICE and Royal Colleges. They note that Clinical Quality colleagues have been asked to engage with the relevant ICB/Trust to ensure learnings have been taken. The Royal College of Surgeons of England will include an anonymised educational surgical vignette relating to the death in the Confidential Reporting System for Surgery (CORESS) surgical safety feedback reports. They will also encourage the Royal College of Surgeons of Edinburgh to do the same. The Association of Coloproctology of Great Britain and Ireland states that existing guidance on colorectal anastomotic leak management is sufficient, referring to its 2016 guidance on post-operative CRP monitoring and subsequent radiological investigation. While citing existing NICE guidance, the DHSC has shared details of the case with NICE's prioritisation team to consider if further action should be taken. The CQC has also passed details of the case to the relevant inspection team for Royal Berkshire Hospital.
Lorraine Parker
All Responded
2025-0193
23 Apr 2025
Berkshire
Royal Berkshire NHS Foundation Trust
Concerns summary (AI summary)
The hospital's death investigation process is dysfunctional, characterized by delayed meetings, poor record-keeping, slow escalation, and unreliable medical record provision. Concerns about a specific surgeon also remain unaddressed.
Action Taken
(AI summary)
The Trust has deployed additional support to specialties needing strengthened learning from deaths processes, assisted the GMC, removed a surgeon from high-risk procedures, and liaised with private hospitals. They also reviewed their death investigation process and policy, including standardised reporting, investigation, and review processes.
Linda Sitch
All Responded
2025-0201
17 Apr 2025
Essex
Essex County Council
Concerns summary (AI summary)
Adult Safeguarding (ASC) failed to act on urgent referrals due to "human error" and inappropriate managerial downgrading of priority cases. ASC lacks robust oversight and auditing to prevent such systemic failures, risking future harm.
Action Taken
(AI summary)
Essex County Council has increased resources in the Central Safeguarding Triage Team, implemented an initial screening check of safeguarding alerts, and reviewed essential training. They have also refreshed their Quality Assurance Framework and implemented new carers practice guidance and core practice guidance, including a new Risk Priority Matrix for carer assessments.
Peter Westwell, Mary Cunningham, Grace Foulds, Anne Ferguson
All Responded
2025-0197
17 Apr 2025
Lancashire and Blackburn with Darwen
Department for Transport
Concerns summary (AI summary)
The UK's driver licensing system has lax visual acuity checks, relying on flawed self-reporting over decades. This enables drivers with impaired vision to obtain licenses through deception, creating a significant road safety risk.
Action Planned
(AI summary)
The Department for Transport details existing requirements for drivers to self-declare vision standards and medical conditions. The DVLA is considering research and evidence from a 2023 call for evidence, and will also consider evidence from the inquest to inform potential changes to driver licensing laws, as well as policy options as part of the Government’s Road Safety Strategy.
Sheila Edwards
All Responded
2025-0196
17 Apr 2025
Lancashire and Blackburn with Darwen
Department for Transport
Concerns summary (AI summary)
The driving licence system's reliance on self-reporting medical conditions, particularly dementia, is unsafe due to significant underreporting. This exposes other road users to substantial risk from drivers with compromised abilities.
Action Planned
(AI summary)
The Department for Transport acknowledges limitations in the STATS19 system for recording medical conditions in collision data and will explore linking collision data with DVLA records. The Department will also continue to work with healthcare professionals, driving organisations and regulatory bodies to enhance road safety.
Marina Raisbeck
All Responded
2025-0205
16 Apr 2025
Nottinghamshire
Doncaster and Bassetlaw Teaching Hospit…
Concerns summary (AI summary)
No systems exist for prioritizing or monitoring the clinical parameters of urgent surgical patients awaiting transfer between emergency departments and receiving hospitals.
Action Taken
(AI summary)
Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust has implemented a new initiative in Bassetlaw Hospital where a Surgical Advanced Clinical Practitioner will undertake a face to face assessment of all surgical patients, and has successfully developed a tracking system which provides oversight to the host and receiving clinical teams and monitors the patient’s physiology parameters.
Sarah Cunningham
All Responded
2025-0195
16 Apr 2025
Inner North London
Transport for London
Concerns summary (AI summary)
Transport for London (TfL) has not implemented concrete plans to mitigate risks to intoxicated passengers, despite recognizing the issue and encouraging public transport use by impaired individuals.
Action Planned
(AI summary)
Transport for London (TfL) will trial new technologies this financial year to identify customers on the track, starting with the Docklands Light Railway, Central line, and Piccadilly line, and continue to focus on recommendations from the Formal Investigation into the incident. TfL will implement measures to ensure customer safety information relating to risks associated with intoxication is available at all times.
Iris Carter
All Responded
2025-0191
16 Apr 2025
Birmingham and Solihull
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOU…
Concerns summary (AI summary)
A severe pressure sore developed before hospital discharge but was not properly inspected or adequately documented, indicating potential failures in skin assessment or record-keeping.
Action Taken
(AI summary)
University Hospitals Birmingham NHS Foundation Trust has implemented several changes, including daily safety huddles, nurse-in-charge safety checks, and senior sister spot checks. They have also improved the Radar system for identifying trust-acquired pressure ulcers and are exploring electronic data transfer.
Patricia Catterall
All Responded
2025-0189
11 Apr 2025
North Wales (East and Central)
Betsi Cadwaladr University Health Board
Pendine Park Care Organisation
Concerns summary (AI summary)
The nursing home's pre-transfer assessment process was inadequate, relying on incomplete documentation and lacking face-to-face evaluations, resulting in missed critical patient information.
Action Planned
(AI summary)
A task and finish group has been set up to review the current discharge form for suitability to ensure that frequency of observations and medication is clearly defined within the document. Changes to the form, once finalised and approved, will be shared with the North Wales Care Home Forum, with support from the Quality Development Team. Pendine Park Care Organisation now conducts all pre-admission assessments in person (except emergency admissions) and has updated the pre-admission assessment document to include prompts to ensure all information is requested prior to admission, including a section for diabetes.
Susan Lakin
All Responded
2025-0188
11 Apr 2025
Rutland and North Leicestershire
Department of Health and Social Care
Medicine and Healthcare Products and Re…
Concerns summary (AI summary)
High-risk medical equipment, like an armchair belt, is sold online without warnings or professional guidance, exposing vulnerable users to serious risks such as strangulation.
Noted
(AI summary)
MHRA acknowledges the concerns about support belts lacking warnings and guidance, provides background on its regulatory role, and explains existing device regulations and post-market surveillance activities, including Yellow Card scheme and collaborations. It highlights manufacturer responsibilities for safety and labeling. The response includes details on the product and its instructions for use. The DHSC acknowledges the concerns regarding the lack of warnings and information on lap belt products, states that the responsibility for these concerns sits within another organisation, and will be writing to the Office of Product Safety and Standards. OPSS has written to major online marketplaces (Amazon, eBay, Temu, Shein and Alibaba) to make them aware that certain products may not be provided with suitable instructions or warnings to assure safe use by likely users, and alerted online marketplaces to its Product Safety Report published for the ORTONES belt to make clear this product should not be supplied.
Ivy Dixon
All Responded
2025-0186
10 Apr 2025
Inner North London
Lukka Care Homes Limited
Concerns summary (AI summary)
Care home staff provided inconsistent information about a patient's condition and failed to initiate CPR for a potentially reversible cardiac arrest, indicating inadequate training and integrity issues.
Noted
(AI summary)
The London Ambulance Service provides a statement regarding the clinical review of the incident and details the assessment and actions taken by the paramedic at the scene, including confirming a valid DNACPR and finding no evidence of airway obstruction.
Jonathan Hamer
All Responded
2025-0184
10 Apr 2025
West London
South West London and St George’s Hospi…
Concerns summary (AI summary)
Gaps in community mental health care due to staff absences and issues with supported housing transitions contributed to a patient's deteriorating condition and subsequent death by suicide.
Action Taken
(AI summary)
The Trust has reviewed communication processes, including updating contact information on the website and care plans. They also revised team huddle agendas and implemented a standardized huddle directive across all community teams to improve zoning discussions, escalation procedures, and risk review, effective June 1, 2025.
Joel Ineson
All Responded
2025-0183
10 Apr 2025
Sunderland
Department for Culture, Media and Sport
Health and Safety Executive
Concerns summary (AI summary)
Organised open water swimming events lack clear safety responsibilities, specific briefings, participant oversight, and regulatory guidance, creating significant unmanaged risks.
Noted
(AI summary)
The Minister will write to Swim England to explore how awareness of the 'Beyond Swim' accreditation scheme and associated guidance can be increased. They will also continue to work with sports bodies to ensure safety is prioritised. HSE acknowledges the concerns, explains that existing regulations (HSWA and MHSWR) apply to open water swimming events, and that relevant guidance is available from other sources. HSE will not be publishing specific guidance at this time but will raise awareness with local authority enforcement officers.
Robert Smith
All Responded
2025-0181
10 Apr 2025
Manchester South
Greater Manchester Integrated Care Board
Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary)
Significant waiting lists for mental health therapies, including Interpersonal Therapy, are preventing patients from accessing essential support in a timely manner due to demand exceeding commissioned capacity.
Action Planned
(AI summary)
NHS Greater Manchester Integrated Care is developing a comprehensive plan to improve access to psychological therapies, with key areas including Workforce Expansion, Enhanced Commissioning Models, and Enhanced Community Crisis Support, including out-of-hours community support, a 24/7 mental health crisis line, and digital support commissioned from Kooth and Qwell.
Emma Hill
All Responded
2025-0180
9 Apr 2025
North Wales (East and Central)
Wrexham County Borough Council
Concerns summary (AI summary)
Obstructed visibility at a road junction and high traffic speeds following a speed limit change create an ongoing risk of serious collisions and potential fatalities.
Action Taken
(AI summary)
Wrexham County Borough Council has raised a sign at the junction to improve visibility and is planning road marking alterations. They are committed to reducing the speed limit on the road in partnership with Cheshire West & Chester Council, subject to a formal Traffic Regulation Order consultation.
Bernard Lyon
All Responded
2025-0179
9 Apr 2025
Manchester South
Care Quality Commission
Department of Health and Social Care
Tameside Metropolitan Borough Council
Concerns summary (AI summary)
Systemic failures include an under-managed care home using agency staff with language barriers, poor inter-agency communication, and severe overcrowding in hospital emergency departments causing treatment delays.
Noted
(AI summary)
The CQC acknowledges the concerns, noting that the care home in question is now dormant and outlining CQC's role and inspection methodology. They state that the Secretary of State for Health and Social Care is better placed to address concerns about pressures on the ED. Tameside Metropolitan Borough Council has revised its Multi Agency Concern (MAC) process to ensure providers notify families of concerns and has increased the number of quality monitoring officers to conduct more robust contract monitoring. The Department of Health and Social Care highlights the opening of an additional ward at Tameside General Hospital in November 2024 to provide additional capacity and support patient flow, as well as the £9 billion committed to the Better Care Fund to tackle delayed discharges.
Christian Hobbs
All Responded
2025-0176
7 Apr 2025
Cambridgeshire and Peterborough
Cambridgeshire and Peterborough ICB
Department for Digital, Culture, Media …
Department of Health and Social Care
+5 more
Concerns summary (AI summary)
Key recommendations to improve cardiogenic shock care, including staff awareness, out-of-hours echocardiography access, and defined pathways, are not adequately funded or implemented across healthcare systems.
Noted
(AI summary)
The Partnership acknowledges the concerns but cannot comment on the specific reasons for the original CDOP decision due to missing documentation. It provides assurance regarding the current child death review process, including improved data storage, family involvement, and panel operations. The Royal College of Radiologists acknowledges the concern, highlights the shortage of radiologists in the UK and the importance of written evaluations of imaging, and supports regional imaging networks to enable equitable access to expertise and resources. While willing to raise cardiac screening with England Boxing, the department is unable to provide additional funding. They highlighted existing support for Cardiac Risk in the Young through Sport England. The Royal College of Emergency Medicine acknowledges the concerns and provides context regarding the clinical management in the case. It references existing curriculum and resources related to the issues raised, but describes no specific actions taken or planned. The ICB will seek assurance of compliance with 'Shock to Survival' recommendations through Clinical Quality Review Meetings with relevant providers. It will also have access to GENOME dashboards to monitor patient safety surveillance and track progress against quality priorities. The Trust highlights several changes and quality improvements already made since the incident, including a new escalation process ('Martha's Rule'), a weekly meeting to discuss potentially harmed patients, and reviews by the CQC. All recommendations from previous Regulation 28 reports have been actioned. The Faculty of Intensive Care Medicine acknowledges the concerns, explains the role of focused echocardiography in intensive care, and highlights curriculum updates and guidelines supporting its use. They also express support for reliable provision of emergent echocardiography and image storage, but do not commit to specific actions. NHS England and the British Heart Foundation co-funded a sudden cardiac death pilot to develop mechanisms for post-mortem genetic testing, best practice pathways and engagement with patient groups. They also expect NHS Trusts to ensure protocols are appropriate in the wake of the death.
Sandra Millard
All Responded
2025-0175
7 Apr 2025
Berkshire
NHS England
South Central Ambulance Service
Concerns summary (AI summary)
The NHS Pathways triage tool does not consistently prompt additional questions for patients unable to move from any position, potentially missing risks associated with prolonged immobility.
Noted
(AI summary)
NHS England describes the NHS Pathways triage tool and its capabilities, particularly for patients unable to move. They explain the triage hierarchy, the system's functionality since 2018, and the role of local protocols. They also mention a working group that discusses reports to prevent future deaths. South Central Ambulance Service has created a directive to staff including changes to triage processes, such as ascertaining if the patient is alone, requesting contact information, using a minimum Category 3 response for patients slipping from furniture, documenting patient position, referring cases to a clinician, and ensuring cases are not closed without an appropriate response. The directive was approved and will be issued this month.
Christopher McDonald
All Responded
2025-0172
7 Apr 2025
South London
South London and Maudsley NHS Foundatio…
Concerns summary (AI summary)
Psychiatric unit staff lacked understanding and adherence to the 'AWOL - Missing & Absent Persons Policy,' failing in individualized assessments, police accompaniment, and joint action planning.
Action Taken
(AI summary)
South London and Maudsley NHS Foundation Trust will mandate MDT risk assessments after AWOL incidents, require consultation with on-call managers out-of-hours, deliver refresher training on the AWOL policy, and document Section 17 leave conditions in care plans. They will also remind wards of the requirement for staff to accompany police when returning patients and reinforce joint action planning with police.
June Thompson
All Responded
2025-0173
6 Apr 2025
Cornwall and the Isles of Scilly
Oxford University Hospitals NHS Foundat…
Concerns summary (AI summary)
Major operations proceeded without surgical teams having full knowledge of disease progression, resulting from unreported errors and a lack of policy for processing medical reports from other hospitals.
Action Taken
(AI summary)
The Trust has developed a new SOP to ensure clinical information received from other NHS Trusts is shared promptly with relevant clinicians. The incident has been reported and investigated, and the learning highlighted at various governance meetings and circulated to clinical teams.
Alexi Susiluoto
All Responded
2025-0185
4 Apr 2025
Inner North London
Department of Health and Social Care
Ministry of Housing, Communities and Lo…
Concerns summary (AI summary)
Separate mental health and substance misuse services, compounded by patient homelessness, create significant confusion and gaps in care for individuals with dual diagnoses.
Action Taken
(AI summary)
MHCLG is providing funding to local authorities through the Rough Sleeping Drug and Alcohol Treatment Grant to deliver substance misuse services, including for those with co-occurring mental health needs. The DHSC is providing funding to local authorities through the Rough Sleeping Drug and Alcohol Treatment Grant, directs them to consider NICE guidance, and will soon publish UK clinical guidelines on alcohol treatment including co-occurring conditions.
Hailey Thompson
All Responded
2025-0171
4 Apr 2025
Manchester (West).
ASHTON MEDICAL PRACTICE
SSP HEALTH
WIGAN INTERGRATED CARE BOARD
Concerns summary (AI summary)
A GP surgery's care navigator lacked clear pathways and triage tools for urgent paediatric allergy referrals, leading to an inappropriate referral and no auditable record of the handling.
Action Planned
(AI summary)
SSP Health reinforced training for staff on the process to follow for prescription requests and highlighted their Access for Children Policy, stating that systems were in place at the time and have since been reviewed and strengthened. NHS GM will ensure the practice carries out a Significant Event Analysis and key learning is implemented, and is working with locality leads to agree a more collective approach to contract and quality management.
Jacqueline Green
All Responded
2025-0170
4 Apr 2025
Bedfordshire and Luton
Bedford Hospitals NHS Foundation Trust
Concerns summary (AI summary)
The hospital failed to adopt national safety recommendations for paracetamol dosage in low-bodyweight patients, leading to overdose risks due to inadequate prescribing alerts, estimated weight entry, and insufficient staff training.
Action Planned
(AI summary)
The Trust is trialling a live dashboard to monitor patient weight compliance across wards, aiming for completion by the end of 2025, and has purchased a new slide to assist with weighing immobile patients.
Linda Farmer
All Responded
2025-0169
4 Apr 2025
Northamptonshire
Northampton General Hospital
Concerns summary (AI summary)
The Trust failed to investigate significant care concerns raised by clinicians and neglected its own recommendation for a detailed inquiry, leaving systemic issues unaddressed and risking future patient harm.
Action Taken
(AI summary)
The hospital has established a robust process to review all Structured Judgement Review outcomes in a weekly MDT meeting and discussed the case in a directorate Mortality and Morbidity meeting to identify learning.
Mr YZ
All Responded
2025-0168
4 Apr 2025
Berkshire
Telecare Services Association
Concerns summary (AI summary)
Careline operator training and call protocols were inadequate to identify severe injuries in callers with cognitive impairments, specifically failing to elicit critical information despite the user's distress.
Action Planned
(AI summary)
The TSA will review the learning from the report to further strengthen criteria for all QSF certified organisations. This includes refining questioning techniques for TEC Operators and reviewing workforce training and the 'Decision Support Tool'.