2015

PFD Reports
Reports: 477 Areas: 69

62% response rate (below 63% average).

Clear 225 results
Colin Tyson
All Responded
2015-0080 4 Mar 2015 South Yorkshire (East)
NHS England
Concerns summary (AI summary) Concerns were raised about GPs' interpretation of patient confidentiality, which may prevent family members from sharing vital information about vulnerable individuals at risk of suicide.
Action Planned (AI summary) NHS England, working with NHS Wakefield CCG, has developed an advice sheet for GP practices on responding to third-party concerns about patients, which will be shared across Wakefield and Yorkshire and the Humber. This information will also form part of safeguarding training for practices.
David Bladen
All Responded
2015-0079 4 Mar 2015 South Yorkshire (East)
National Institute for Health and Care …
Concerns summary (AI summary) There is an absence of clear guidance for optimal thromboprophylaxis management in patients with restricted mobility due to braces, but not in casts.
Noted (AI summary) NICE acknowledges the coroner's concerns about a lack of national guidance on VTE prophylaxis for patients in lower limb braces. NICE's clinical guideline (CG92) on VTE recommends mechanical VTE prophylaxis be continued until the patient no longer has significantly reduced mobility. They note that the guideline is to be updated and a new scope will be prepared as part of the process.
Kimberley Parsons
All Responded
2015-0077 4 Mar 2015 Avon
Avon and Wiltshire Mental Health Partne… Care Quality Commission
Concerns summary (AI summary) Unjustified advice on 'assisted self-harming' was given without research backing, consultant approval, or documentation, indicating a lack of clear protocols for novel treatments and training failures.
Action Planned (AI summary) CQC carried out a comprehensive inspection of Avon and Wiltshire Partnership NHS Trust (AWP) in June 2014, leading to enforcement action and four warning notices. AWP addressed the warnings, including physical improvements to Hillview Lodge. A further comprehensive inspection will be undertaken before April 2016. The trust does not endorse harm minimisation strategies, but after a staff member mooted 'safe self-harm' they plan to issue an internal safety alert to all clinical staff to remind them of this position.
Paige Bell
All Responded
2015-0075 3 Mar 2015 Sunderland
Department of Health and Social Care
Concerns summary (AI summary) Fragmented patient records, a lack of electronic access to all notes, and inconsistent engagement policies across trusts compromise patient care. Outdated guidance on Borderline Personality Disorder also requires updating.
Disputed (AI summary) The Trust believes there was confusion about contradictions in the observation policy. While acknowledging improvements are needed in recording information, they state that information was shared and available to decision-makers. The Department of Health acknowledges the concerns regarding electronic patient records, national policy on patient engagement and observation, and NICE guidelines for Borderline Personality Disorder. They describe existing systems and guidance, but state the choice of record systems is for individual NHS Trusts and that NICE recently reviewed and did not update the BPD guidelines.
Alison Evers
All Responded
2015-0074 2 Mar 2015 West Yorkshire (East)
Leeds City Council
Concerns summary (AI summary) The care facility lacked a written 'no treats policy' and a policy for ensuring a first-aid-trained staff member on every shift. Furthermore, first aid training for health support workers, especially for dependent service users, was insufficient.
Action Taken (AI summary) The council has a "no treats" policy, provides first aid training, and employs staff trained in First Aid. All new staff within the Learning Disability Community Support Service receive training on Fundamental First Aid.
Peter Wright
All Responded
2015-0073 2 Mar 2015 Staffordshire (South)
South Staffordshire and Shropshire NHS …
Concerns summary (AI summary) Severe hospital understaffing led to a single qualified nurse managing 16 patients, resulting in missed observations and policy-breaching drug rounds. Additionally, the hospital lacks adequate out-of-hours doctor cover, relying on paramedics.
Action Taken (AI summary) The Trust undertakes nurse staffing establishment reviews every six months, using quality metrics and workload calculators. They also provide basic life support training to medical and nursing staff and have first aid equipment available.
Simon Costin
All Responded
2015-0071 26 Feb 2015 Leicester (City & South)
NHS England
Concerns summary (AI summary) Inconsistent patient assessment approaches by clinicians and a lack of nationally agreed standard assessment forms hinder effective communication and care continuity for mental health patients across different trusts.
Action Taken (AI summary) NHS England notes the Leicestershire Partnership Trust has addressed standardised mental health assessments and has specific learning points from this incident including the use of translators and liaison with Primary Care. The Trust has also signed up to the Crisis Care Concordat and agreed a Local Action Plan.
Christopher Butler
All Responded
2015-0482 24 Feb 2015 Oxfordshire
Fire and Rescue Oxfordshire
Concerns summary (AI summary) A hidden electrical fault in boiler systems, potentially present in other similar properties, poses an undetected risk that standard electrical testing may miss. The Fire and Rescue Service needs to alert the community.
Action Planned (AI summary) The Fire and Rescue Service has undertaken a review of the circumstances, and plans to review their Near Miss and Fatal Incident Review process with Social Services and will share information with other fire and rescue services. They will also provide home electrical safety booklets and information, and have released a press release to raise awareness of electrical fire safety.
Richard Jones
All Responded
2015-0068 20 Feb 2015 Wiltshire & Swindon
Avon and Wiltshire NHS Mental Health Pa… Department of Health and Social Care Ministry of Defence +3 more
Concerns summary (AI summary) Inadequate recording of patient information, perceived risk levels, and assessment urgency was observed. There was also contradictory evidence and confusion regarding responsibilities and communication between mental health services.
Noted (AI summary) The Ministry of Defence is adding guidance to JSP 950 Leaflet 2-7-2 regarding medical information handling, entitlement of service personnel to NHS services, liaison between DCMHs and local NHS services, and information needs for NHS providers. It also highlights the existing out-of-hours Service Liaison Officer service and the MOD's commitment to the Mental Healthcare Crisis Concordat. The Trust will conduct a root cause analysis investigation jointly with Salisbury District Hospital and the Armed Forces to explore the issues raised in the report and review relevant policies and procedures. The Department of Health is in discussion with the Ministry of Defence and NHS England to address concerns about mental health care for armed forces members, and is working to secure the MoD's commitment to the Mental Health Crisis Care Concordat by the end of April 2015. Public Health England states its role is to help the public health system achieve 'public health parity' for mental health. They are aware the Department of Health is in discussion with the MoD and will address the concerns raised in the report. Following the case review, the SFT Emergency Department implemented a new mental health risk assessment tool, improved information sharing with mental health services, and implemented a system to record and review patients who leave before being seen, also they updated policy to inform GP if patient fails to wait for assessment.
Michael Lyons
All Responded
2015-0067 20 Feb 2015 London (East)
John Stanley Agency
Concerns summary (AI summary) The care agency failed to act on swallowing assessment recommendations, resulting in an inadequate care plan that did not specify choking prevention measures, and staff lacked crucial awareness regarding food preparation.
Disputed (AI summary) The care agency disputes responsibility, stating that they were not informed of Mr. Lyons' swallowing difficulties or risk of choking by social services or family, and therefore could not supervise him adequately during mealtimes.
Laura Hill
All Responded
2015-0092 20 Feb 2015 Carmarthenshire & Pembrokeshire
Hywel Dda University Health Board
Concerns summary (AI summary) There was a breakdown in information transfer between child and adult mental health teams, coupled with ward understaffing and critical training needs regarding Section 136 procedures, absconding, and powers of detention.
Action Taken (AI summary) The Health Board has provided transition guidelines between Child and Adolescent and Adult Mental Health teams since January 2013, enhanced training in personality disorder management (including Dialectical Behavioural Therapy), and reinforced awareness of detention powers through ongoing Mental Health Act and Mental Capacity Act training.
Maria Nekrasova
All Responded
2015-0141 20 Feb 2015 London (Inner South)
Department for Transport London Borough of Lambeth City of Westminster +1 more
Concerns summary (AI summary) The bridge lacked essential pedestrian safety measures, including central barriers and adequate lighting. This created dangerous conditions where oncoming headlights blinded drivers to pedestrians in the carriageway.
Action Planned (AI summary) TfL will conduct a detailed investigation of lighting levels on Westminster Bridge by August 2015 and consider appropriate alterations, also public consultation in summer 2015 on the road layout across the bridge as part of TfL's 'Better Junctions' works programme.
Alexander Ball
All Responded
2015-0069 19 Feb 2015 Cumbria
Cumbria Partnership NHS Foundation Trust
Concerns summary (AI summary) Critical communication breakdowns between the Trust and other agencies, compounded by the absence of a dedicated Care Co-ordinator, resulted in inadequate care coordination for complex patients.
Action Planned (AI summary) Unity is actively involved in the Cumbria wide Crisis Care Concordat working group and members of the Frequent Attenders meetings. They are actively working with partners to provide a joined up approach to managing individuals with the most complex care needs. The Trust is implementing actions by the end of April 2015, including development of a communications protocol and directory, and a review of referral processes. Measures to address waiting times for care coordinators are being rolled out across the Trust during 2015.
Barrie Lewis
All Responded
2015-0065 19 Feb 2015 Powys, Bridgend & Glamorgan Valleys
Cwm Taf Health Board
Concerns summary (AI summary) The provided text is incomplete and does not contain any discernible coroner's concerns.
Action Taken (AI summary) A corrective Action Plan for Improvement was developed, and actions have been taken to improve communication and documentation, including a review of the Care Treatment Plan Policy, a new procedure on the role of the duty officer, and improved monitoring of recording systems.
Elizabeth Leah
All Responded
2015-0064 19 Feb 2015 Manchester (South)
Department of Health and Social Care
Concerns summary (AI summary) Severe ambulance service understaffing and resource shortages led to dangerous delays, resulting in an elderly patient with a broken leg being advised to take a taxi to the hospital. Systemic issues were exacerbated by A&E delays and bed blocking.
Action Taken (AI summary) NWAS has increased staffing levels in control rooms and on the road, and is developing Advanced Community Paramedic roles. They are also increasing the use of volunteer services and have an active frequent caller scheme.
John Dack
All Responded
2015-0151 19 Feb 2015 London Inner (North)
Barts Health
Concerns summary (AI summary) Critical administrative failures, specifically incorrect patient addresses in medical notes despite multiple notifications, led to missed follow-up appointments and have previously resulted in serious consequences.
Noted (AI summary) Barts Health NHS Trust investigated the incident and has reminded staff of the importance of accurately changing patient details and the consequences of not doing so. They note that the patient did know about the follow-up appointment.
Keri Holdsworth
All Responded
2015-0060 18 Feb 2015 Hartlepool
Hartlepool Borough Council Highways Agency
Concerns summary (AI summary) This junction is a recurring danger zone with a history of several serious and fatal incidents, specifically for vehicles making right turns to or from the northbound A19.
Noted (AI summary) The Highways Agency has extended a route safety study to consider whether a bridge at Elwick could facilitate closure of central reserve gaps, including the Dalton Piercy junction. The study is due to report in August 2015. Hartlepool Borough Council clarifies that the relevant stretch of road falls under the jurisdiction of Highways England, but they are in dialogue with Highways England and will assist as required.
Henry Powell
All Responded
2015-0058 18 Feb 2015 Leicester (City & South)
Leicester Partnership Trust University Hospitals of Leicester
Concerns summary (AI summary) Discharge planning was inappropriate due to insufficient staff training on bed rails. There were also policy conflicts between hospital and community services, and inadequate coordination for equipment provision and follow-up.
Action Taken (AI summary) An alert on the NRS Healthcare ordering system has been put in place. The alert requires the healthcare professional ordering the equipment to confirm that a full assessment and risk assessment has been completed that supports the bed rails are a safe and appropriate for the individual patient. The Lead Discharge Nurse has met with staff to reinforce bed rail ordering procedures and risk assessment, and training will be provided to relevant staff. An alert system is now in place on the electronic ordering system to prompt staff to consider a bed rails risk assessment.
George Marks
All Responded
2015-0057 17 Feb 2015 Mid Kent & Medway
Mayday Health Care Plc
Concerns summary (AI summary) Agency staff demonstrated a fundamental lack of understanding regarding medication administration policies, prescription chart recording, patient nursing notes documentation, and correct handover procedures.
Action Taken (AI summary) Mayday Healthcare has implemented measures including monthly SMS reminders to staff, consultant training, client feedback forms, quarterly letters to staff, and updated yearly training program in regards to documentation, escalation, administration of medication and compassion.
Richard Westgate
All Responded
2015-0050 16 Feb 2015 Dorset
British Airways Civil Aviation Authority
Concerns summary (AI summary) Aircraft cabin air contains organo-phosphate compounds harming occupant health and impairing flight control. There is no real-time monitoring of these compounds or consideration for individual genetic susceptibility.
Noted (AI summary) The CAA acknowledges the coroner's concerns but states that expert studies have not found a definitive link between cabin air quality and health issues. They will cooperate with EASA's ongoing investigations into cabin air quality and review their position in due course. British Airways notes the concerns but states that they have been fully dealt with by government and regulatory bodies. BA follows existing guidance and legislation and monitors research in this area.
Andrew Frost
All Responded
2015-0119 12 Feb 2015 London North (Inner)
Killick Street Health Centre
Concerns summary (AI summary) A crucial misunderstanding existed between the GP and the crisis team regarding the team's capacity for emergency assessment, highlighting a need for specific training on crisis team service limitations.
Action Planned (AI summary) The health centre met with the Crisis Team to discuss service provision and will hold meetings every 6 months to discuss the Crisis Team service and individual clients.
Rufjan Bibi
All Responded
2015-0053 11 Feb 2015 London Inner (North)
Barts Health
Concerns summary (AI summary) Inadequate nursing care for an incontinent patient, a nurse's suggestion of private care, and an unexplained five-hour delay for consultant review despite a critical GCS score were identified.
Action Taken (AI summary) The Trust implemented intentional rounding and documentation audits, and carries out observations of care. A doctor received training on obtaining consultant reviews, and the case was discussed at a morbidity and mortality meeting.
Jane Robinson
All Responded
2015-0051 10 Feb 2015 Leicester (City & South)
University Hospitals Leicester
Concerns summary (AI summary) Basic observations were repeatedly not recorded, with no senior review or written rationale for observation frequency. A lack of reporting and support systems for non-compliant healthcare professionals was also found.
Action Planned (AI summary) The Trust is implementing a competency assessment for HCAs by the end of October 2015 and moving towards electronic recording of observations with automatic EWS calculation and alerts. Clinical handover will include a check that observations have been taken.
Margaret Clarke
All Responded
2015-0046 9 Feb 2015 South Yorkshire (East)
Doncaster Borough Council Health and Safety Executive
Concerns summary (AI summary) There is a lack of guidance for the effective cleaning of fixed shower heads, which are increasingly common in private and public leisure facilities.
Noted (AI summary) The HSE states it has no enforcement powers under the General Product Safety Regulations regarding showerheads and has passed the coroner's letter to the local Trading Standards Department. The council explains its duties under the Consumer Protection Act and General Product Safety Regulations, noting the absence of specific regulations for showerheads. They suggest the HSE review guidance regarding Legionnaires' disease and shower systems.
Paul Moroney
All Responded
2015-0043 4 Feb 2015 Manchester (South)
Tameside Hospital Foundation NHS Trust
Concerns summary (AI summary) Oxygen saturations were neither monitored nor recorded during the initial hospital visit and subsequent discharge, leading to a lack of crucial information upon re-admission.
Noted (AI summary) The Trust asserts that oxygen saturations were monitored and recorded, contrary to the coroner's concern, and apologises for the lack of clarity during the inquest. They provide copies of the patient's notes as evidence.