Public protection planning
Absence of clearly recorded notes on anticipated charges, required evidence, and objectives for sustained public protection operations.
392 items
11 sources
10 inquiries
Source spread
Where this theme appears
Public protection planning has been flagged across 11 independent accountability sources:
95 inquiry recs
14 PFD reports
42 committee recs
91 HMICFRS recs
3 ICIBI recs
3 PPO recs
38 IMB recs
1 Scottish FAI
18 detention investigation recs
83 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (95) — showing 50 strongest matches
8 — Mandatory comprehensive Rule 34 and Rule 35 training
Recommendation: The Home Office (in collaboration with NHS England as required) must ensure that comprehensive training on Rule 34 and Rule 35 of the Detention Centre Rules 2001 is rolled out urgently across the immigration detention estate. Staff must be subject …
Gov response: The Home Office is reviewing the Adults at Risk policy and Detention Centre Rules 34 and 35. NHS England is developing interim clinical guidance to support GPs on Rule 35 assessments, with full training to …
Accepted in Part
No update 2+ yrs
4 — Ensure reasonable internet and computer access for detainees
Recommendation: The Home Office and its contractors must ensure reasonable access to computers and the internet. Contractors must comply in full with Detention Services Order 04/2016: Detainee Access to the Internet, in particular: Computers and the internet provided for detained people's …
Gov response: Service contracts mandate adherence to Detention Services Orders including the mandatory provision of and regulated access to IT equipment and internet services. Fines are available for non-compliance.
Accepted in Part
2 — Require IRC contracts to uphold Rule 3 humane detention principles
Recommendation: The Home Office must ensure that each contract for the management of an immigration removal centre must expressly require compliance with the overriding purpose of Rule 3, which is to provide "the secure but humane accommodation of detained persons in …
Gov response: New contracts mandate adherence to Detention Services Orders including the Detention Centre Rules 2001. The Home Office's Detention Services Operations Compliance and Assurance strategy for 2024 onwards is being improved to standardise processes across the …
Accepted in Part
COVID-M1.7 — Publish Exercise Reports and Lessons
Recommendation: For all civil emergency exercises, the governments of the UK, Scotland, Wales and Northern Ireland should each (unless there are reasons of national security for not doing so): publish an exercise report summarising the findings, lessons and recommendations, within three …
Gov response: No formal response published by this government.
Accepted
In progress
POH-16 — Clarify whether HCRS and OCS assessment processes differ
Recommendation: The Department shall make a public announcement in which (a) it clarifies whether there will be any differences in the process for assessing financial redress, between the merged HCRS and OCS, and the process currently operating in OCS and if …
Gov response: Department for Business and Trade accepts this recommendation. DBT confirms that HCRS applies identical principles to the previous OCS scheme, ensuring no disadvantage to overturned conviction claimants. Case management and independent panel processes are in …
Accepted
POH-14 — Post Office to engage in negotiations during HSSA appeal period
Recommendation: During the nine-month period afforded to claimants to submit an appeal to the Department in HSSA, the Post Office shall engage in negotiations and/or mediation with any claimants who notify the Post Office of a desire to seek a negotiated …
Gov response: Department for Business and Trade accepts this recommendation. Rather than a 9-month period, DBT has implemented a 3-month notification deadline for claimants to indicate their intent to appeal, with subsequent deadlines for submission of full …
Accepted
POH-12 — Amend GLOS to allow claimants oral submissions at panel hearings
Recommendation: The scheme documents governing GLOS should be amended so that a right is conferred upon claimants (exercisable by the claimants themselves or their recognised legal representatives) to make oral submissions in support of their claim at the hearing convened by …
Gov response: Department for Business and Trade accepts this recommendation. GLOS claimants already had the right to make oral submissions for up to one hour at independent panel hearings prior to the panel making a binding determination. …
Accepted
MAI-99 — Review licensing guidance on event healthcare
Recommendation: The Ministry of Housing Commuities and Local Government should review the guidance given to all licensing authorities on the decisions they make in relation to venues that hold events, and on what level of event healthcare services may be required …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-96 — Force Duty Officer not to handle media enquiries
Recommendation: The College of Policing should issue guidance to all police services to ensure the following, in the event of a Major Incident: a. The Force Duty Officer is not expected to deal with media enquiries. b. The important task of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-94 — Review firearms officer Post Incident Procedures delays
Recommendation: The College of Policing should assess whether delays in the provision of written accounts by some firearms officers involved in the response to the Attack were due to Post Incident Procedures. If so, those procedures should be reviewed.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-93 — 24-hour qualified command structure rostering
Recommendation: The College of Policing and His Majesty's Inspectorate of Constabulary and Fire and Rescue Services should ensure that each police service has in place a system that means appropriately qualified and experienced personnel are rostered 24 hours each day so …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-92 — Emergency service hotline to Force Duty Officer
Recommendation: The College of Policing and Counter Terrorism Policing Headquarters should take steps to ensure that each police service establishes a hotline that enables those within the command structure of the three emergency services to make contact with the Force Duty …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-88 — Review Arena healthcare equipment provision
Recommendation: SMG should review its approach to the provision of healthcare service equipment at the Arena to ensure that adequate equipment is always available
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-87 — Healthcare provider relationship with NWAS
Recommendation: SMG should ensure that the healthcare service provider at the Arena has a strong working relationship with North West Ambulance Service.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-85 — NWFC involvement in multi-agency exercises
Recommendation: North West Fire Control should take steps to ensure that it is involved in multi-agency exercises, particularly those that test mobilisation and the response to a Major Incident in line with the Joint Emergency Services Interoperability Principles (JESIP).
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-83 — Review NWFC information policies during incidents
Recommendation: North West Fire Control should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the person receiving …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-82 — Allocate best-trained operators to Major Incident roles
Recommendation: North West Fire Control should review how it allocates the best-trained and most suitable Control Room Operators to roles during a Major Incident. It should consider whether it is beneficial to allocate a Control Room Operator to monitor communications on …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-80 — North West Fire Control regular multi-agency exercising
Recommendation: North West Fire Control should ensure that it regularly tests how it operates, by ensuring that its staff participate in regular exercises and practical tests. These should include multi-agency exercises.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-76 — Review HART mobilisation policies
Recommendation: North West Ambulance Service should review its policies for mobilising the Hazardous Area Response Team resource, to ensure that this team is available as soon as possible for an emergency where its specialist skills are required.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-75 — Operational Commander to gain situational awareness first
Recommendation: North West Ambulance Service should review its Major Incident Response Plan to make clear that the first resource on scene should assume the role of Operational Commander only once they have achieved situational awareness.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-74 — NWAS predetermined attendance for Major Incidents
Recommendation: North West Ambulance Service should review its Major Incident Response Plan to consider whether it should be updated to include a predetermined attendance for Major Incidents.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-73 — NWAS predetermined attendance for specialist teams
Recommendation: North West Ambulance Service should review its Major Incident Response Plan to consider whether, in order to speed up mobilisation, it should provide pre-determined attendances for the Hazardous Area Response Team, Ambulance Intervention Team and Special Operations Response Team crews …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-68 — Up-to-date site-specific plans for high-risk locations
Recommendation: North West Ambulance Service should ensure that it has up-to-date site-specific plans for all large, complex or high-risk locations within its area.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-67 — NWAS policy for relieving Operational Commanders
Recommendation: North West Ambulance Service should ensure that it has a policy that sets out the circumstances in which an Operational Commander may be relieved and how that should occur and be communicated to the outgoing Operational Commander and beyond.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-66 — Multi-agency site-specific plans for NWAS
Recommendation: North West Ambulance Service should ensure that all its site-specific plans are multi-agency and that all Category 1 responders operating in the areas it serves have contributed to them.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-65 — NaCTSO guidance on terrorism risk assessments
Recommendation: NaCTSO should issue guidance in relation to the completion of risk assessments addressing the threat of terrorism.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-63 — Monitor LRF attendance and flag concerns
Recommendation: Local resilience forums should monitor attendance and participation at their meetings, and flag promptly any concerns about attendance by members to the leadership of the organisation concerned. The Home Office should ensure that this is being done by local resilience …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-62 — LRF oversight of lessons from exercises and incidents
Recommendation: Local resilience forums should establish procedures to ensure that they oversee the process of identifying the lessons to be learned from major exercises, or serious incidents, in their areas, and that they are responsible for overseeing the debriefing of those …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-61 — Independent inspection regime for LRFs
Recommendation: Local resilience forums have a vital role in the preparation for the response to any Major Incident. The Cabinet Office and the Home Office should consider implementing an independent inspection regime for local resilience forums.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-55 — Risk-based visitor restrictions for radicalising prisoners
Recommendation: It is recommended that the Home Office consider introducing a system based on a robust assessment of the risk a prisoner poses for radicalisation of others. This system should allow for proportionate restrictions to be applied to visitors to that …
Gov response: Home Secretary Suella Braverman made a statement to Parliament on 6 March 2023 following publication of Volume 3 on 2 March 2023. She stated: 'We will carefully consider the report's findings and recommendations in full' …
Accepted
MAI-51 — Address Showsec failings identified in Volume 1
Recommendation: Improvements, to the extent that they have not already been made, should be made by Showsec to address the failings identified in Volume 1. Specific consideration should be given to how to address my concerns in relation to complacency.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-50 — Address Arena failings identified in Volume 1
Recommendation: Improvements, to the extent that they have not already been made, should be made at the Arena to address the failings identified in Volume 1. Specific consideration should be given to how to address my concerns in relation to complacency.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-47 — Sufficient resources for operational planning
Recommendation: His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing and the Home Office should work together to put in place robust systems, policies and guidance to ensure that all police services have sufficient resources dedicated …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-46 — Guidance on Major Incident plan review frequency
Recommendation: His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing and the Home Office should issue guidance for all police services on how often operational plans for responding to a Major Incident, including a terrorist incident, …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-45 — Ensure effective explosive detection dog deployment
Recommendation: His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, Counter Terrorism Policing Headquarters and the College of Policing should take steps to ensure that all police services have in place effective systems for the prompt deployment of explosives detection …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-44 — Ambulance trusts submit resource recommendations
Recommendation: Having carried out that review, the trusts should make recommendations to their NHS commissioners about the additional and/or different resources they require in order to ensure that they are able to respond effectively to a mass casualty incident in the …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-43 — Guidance on covering deceased at mass casualty scenes
Recommendation: Guidance should be provided to event healthcare providers, to emergency service responders other than paramedics and to the public generally about the circumstances in which those who are believed to be dead should be covered. The guidance should make clear …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-42 — SMG sharing of emergency response plans
Recommendation: SMG should review its processes to ensure that it shares with Greater Manchester Police, Greater Manchester Fire and Rescue Service, British Transport Police and North West Ambulance Service its most current emergency response plans and policies for dealing with an …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
MAI-8 — Review mass casualty response capacity
Recommendation: Ambulance service trusts should review their capacity to respond to a mass casualty incident. That should include an assessment of whether they have an adequate number of trained specialist personnel to respond effectively to a mass casualty incident.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-7 — Robust version control for operational plans
Recommendation: All police services should ensure that they have robust version control arrangements in place for all plans.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-6 — Ensure Airwave Tactical Advisors availability
Recommendation: All police services should ensure that they have made adequate provision for Airwave Tactical Advisors, in particular that an identified Airwave Tactical Advisor is either on duty or on call at all times.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-5 — Major Incident training for North West Fire Control staff
Recommendation: All North West Fire Control staff should be trained on the best practices for responding to a Major Incident, as identified through its participation in exercises. North West Fire Control should ensure that learning is kept under review.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
LAMI-62 — Implement single agreed guidance for hospital social workers with out-of-area children
Recommendation: Where hospital-based social work staff come into contact with children from other local authority areas, the directors of social services of their employing authorities must ensure that they work to a single set of guidance agreed by all the authorities …
Unknown
LAMI-61 — Ensure hospital social workers participate in all child safeguarding hospital meetings
Recommendation: Directors of social services must ensure that hospital social workers participate in all hospital meetings concerned with the safeguarding of children.
Unknown
LAMI-60 — Line manage hospital social workers within children and families' services section
Recommendation: Directors of social services must ensure that hospital social workers working with children and families are line managed by the children and families’ section of their social services department.
Unknown
LAMI-59 — Provide single-source, up-to-date guidance and monitor adherence for staff
Recommendation: Directors of social services must ensure that staff working with vulnerable children and families are provided with up-to-date procedures, protocols and guidance. Such practice guidance must be located in a single-source document. The work should be monitored so as to …
Unknown
LAMI-58 — Require a properly maintained chronology in every child's case file
Recommendation: Directors of social services must ensure that every child’s case file includes, on the inside of the front cover, a properly maintained chronology.
Unknown
LAMI-57 — Ensure social workers can access international information on vulnerable children
Recommendation: Directors of social services must ensure that social work staff are made aware of how to access effectively information concerning vulnerable children which may be held in other countries.
Unknown
LAMI-56 — Prevent discharge of hospitalised children with concerns until home is safe
Recommendation: Directors of social services must ensure that no child known to social services who is an inpatient in a hospital and about whom there are child protection concerns is allowed to be taken home until it has been established by …
Unknown
LAMI-55 — Define 'allocated' cases as those with active social worker engagement
Recommendation: Directors of social services must ensure that only those cases in which a social worker is actively engaged in work with a child and the child’s family are deemed to be ‘allocated’.
Unknown
PFD Reports (14)
Joyce Carney
Concerns: Fragmented risk assessments and a lack of communication between police and hospital staff led to a misunderstanding of the ward layout, inadequate patient supervision, and a failure to assess risks to other patients and staff. There were no agreed protocols or senior oversight.
Response (Wrightington Wigan and Leigh NHS Trust): The Trust has been working with Greater Manchester Police to learn lessons and address concerns including the security of patients under arrest and the protection of other patients. A final …
Response (Department of Health): The Department of Health has shared a report with NHS Protect to support a joint DH Home Office initiative to develop protocols, policies and procedures, to provide a national framework …
Response (Home Office): The Minister for Policing will write to the National Policing Lead for Custody, Chief Constable to raise the matter with Chief Constables across England and Wales. The College of Policing …
Responded
Jacqueline Oakes
Concerns: There is no system to alert other agencies when high-risk offenders are released after completing their full sentence, preventing effective risk management.
Response (HM Prison and Probation Service): HM Prison and Probation Service describes existing arrangements for sharing risk information with partner agencies when a high-risk offender is released, including MAPPA and MASH. Guidance on activity required at …
Overdue
Nguyen Quyen
Concerns: A dysfunctional public protection system for offenders on life licence relied excessively on self-reporting and suffered from poor information sharing between police and probation, with inadequate monitoring and challenges to deceit.
Response (HM Prison and Probation Service): HMPPS is undertaking a robust recruitment drive and training programme to increase the number of qualified probation officers, with the expectation that current vacancies in the NPS will be filled …
Response (Northumbria Police): Northumbria Police has sent force-wide bulletins to officers and staff informing them of the process for sharing information/intelligence with NPS when encountering a Category 2 Level 2 or 3 offender.
Responded
John Gogarty
Concerns: A mental health trust failed to follow up and share information with the Probation Service regarding a patient associating with a high-risk individual. This breakdown in inter-agency communication prevented consideration of further safeguards.
Overdue
Philip Owen
Concerns: Challenges exist in safely releasing high-risk offenders after short custodial sentences, compounded by limited probation supervision and unclear communication of risks or guidance to sentencing courts.
Response (the HM Prison and Probation Service): HMPPS issued Probation Instruction (PI 05/2018) setting out arrangements agreed between the Ministry of Justice and the Senior Presiding Judge for liaison between courts and probation providers.
Responded
Katie Locke
Concerns: Knowledge and understanding of the Potentially Dangerous Persons (PDP) process were sporadic among police and partner agencies. This lack of dissemination and training hinders the multi-agency process from effectively protecting the public.
Overdue
Frankie Macritchie
Concerns: Dog attacks require thorough investigation and, where appropriate, euthanasia of the dangerous animal to mitigate risks of future serious incidents.
Response (Devon Cornwall Police): Devon and Cornwall Police are assured that they are dealing with reports appropriately where a dog poses a risk of serious harm, and will explore with the Police and Crime …
Overdue
Terance Radford
Concerns: The Home Detention Curfew policy allows early release of high-risk prisoners without adequate assessment of their harm to others or multi-agency information sharing for risk management.
Response (Ministry of Justice): The Ministry of Justice will issue an instruction to prison governors that no prisoner held in a segregation unit should be released on HDC and will prioritise necessary amendments to …
Responded
Daniel-John Varndell
Concerns: A probation officer unilaterally removed a critical mental health appointment condition from a high-risk individual's license, without consulting MAPPA professionals, posing a risk of future deaths.
Pending
Jayden Booroff
Concerns: Inadequate risk assessments at Essex Partnership NHS Foundation Trust led to reduced observations. There was also critical miscommunication and misunderstanding between the Trust and emergency services regarding escaped detained patients.
Response (Essex Partnership University): The Trust handover process was reviewed and the electronic handover sheet was revised. The Trust engagement and supportive observation processes were reviewed and the observation recording document was revised. Staff …
Response (Essex Police): Essex Police has aligned its Missing Persons Procedure with College of Policing guidance. Essex Police has created the Essex Police Mental Health and Missing Person’s Constable post. Frontline uniformed officers …
Responded
Angela Craddock
Concerns: An offender's Restraining Order was not communicated to prison staff, leading to breaches. Community rehabilitation services were unaware, affecting risk assessment and recall procedures upon release.
Response (HM Prison and Probabtion Service): Cheshire HMCTS introduced Dedicated Domestic Abuse Courts (DDAs), where HMCTS, CPS, Cheshire Police, and Probation Services work together to improve information sharing. Cheshire Probation provides a dedicated Court Duty Officer …
Response (Sodexo Government): HMP Altcourse has implemented a system where all documents are photocopied by Admissions, and the Public Protection Team collect them the following morning to implement relevant restrictions. Also, the Custody …
Responded
Terri Harris, John-Paul Bennett, Lacey Bennett and Connie Gent
Concerns: Probation Service offender records lacked clear, prominent recording of critical risk information, leading to unread vital details and insufficient domestic abuse and child safeguarding checks. Systemic issues contributed to ongoing risks.
Response (Derbyshire Healthcare NHS Foundation Trust): Phoenix Futures will send a Probation Feedback Form within 48 hours of attended appointments and 24 hours of failed appointments and will conduct monthly audits of compliance.
Response (HM Prison and Probation Service): HMPPS is updating guidance on Drug Rehabilitation Requirements (DRR) and Alcohol Treatment Requirements (ATR), and has launched new joint working arrangements detailing the roles and responsibilities of both the Probation …
Response (Capita): Capita reinforced safeguarding requirements, created a mandatory training module, and implemented a 'clear chain notification' (CCN) for reporting potential risk of harm. The contract with MOJ ends 30 April 2024 …
Overdue
Zara Aleena
Concerns: Severe understaffing within the probation service led to poor quality risk assessments, inadequate staff training, and ineffective risk management. Additionally, the existing risk assessment tool and alert systems proved to be unwieldy and ineffective.
Response (London Borough of Redbridge): London Borough of Redbridge details existing CCTV operator training which includes modules on behavioural body language training designed to detect suspicious behaviours. They also describe how they ensure risks for …
Response (Metropolitan Police Service): The Metropolitan Police Service acknowledges the reviews lacked rigor. To address this, they will implement recommendations from an independent review, introduce body-worn video, review the integrated offender management system and …
Response (Home Office): The Home Office acknowledges the concerns and will consider how to encourage business owners and staff to report predatory behavior. They mention plans to target perpetrators and address the causes …
Response (HMPPS and MoJ): HMPPS and MoJ acknowledge staffing issues and communication failures, but highlight the Prioritisation Framework implemented in January 2022. They also mention the Integrated Offender Management (IOM) guidance update (V4.1) from …
Responded
Leah Croucher
Concerns: Inadequate monitoring of a known sex offender under probation and police supervision, coupled with poor inter-agency information sharing, allowed him to breach terms and commit murder.
Response (HMPPS Probation Service South Central): The Probation Service will conduct a fundamental review of the process for monitoring sex offenders and information sharing, focusing on the Thames Valley area and including consultation with partner agencies, …
Overdue
Committee Recommendations (42)
#24 — Reduced probation supervision for lower-risk offenders risks increasing reoffending without enhanced third-sector support.
Recommendation: HMPPS’s planned changes to the scope of the Probation Service are likely to reduce probation supervision for many offenders assessed as at a lower risk of harm and reoffending.55 Written evidence from the Prison Reform Trust highlighted that low risk …
Response Pending
#18 — Our Future Probation Service' programme raises public safety concerns regarding reduced supervision.
Recommendation: Written evidence from the Prison Reform Trust raised concerns over potential risks to public safety from some of the proposed changes . In particular, they were concerned that reducing rehabilitative activity for lower-risk individuals, while necessary and pragmatic in the …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The department delivers digital services in line with cross‑government technology standards, including the Government Technology Code of Practice, Service Standard and Secure by Design …
Accepted
#11 — Offender outcomes like reoffending rates and prison recalls have significantly deteriorated since 2021.
Recommendation: MoJ estimates that the economic and social cost of reoffending by adult offenders was £20.9 billion in 2024–25.21 The Probation Service aims to reduce reoffending and protect the public. However, offender outcomes, such as reoffending rates, have deteriorated since unification …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The government expects the Probation Service to demonstrate measurable and sustained improvements in performance over the current spending review period, concluding in March 2029. …
Response Pending
#6 — Write to Committee on funding for third sector support and reoffending reduction assurance.
Recommendation: Sufficient third sector and private sector capacity is required to meet offender needs, but decisions around funding are still unclear. HMPPS’s planned changes to the scope of the Probation Service will likely reduce probation supervision for many offenders assessed to …
Gov response: The government agrees with the committee’s recommendation. above points.
Accepted
#19 — Ensure policing reforms empower the national system to respond to emergencies without significant government intervention.
Recommendation: The Government should ensure that its policing reforms empower the national policing system to respond effectively to emergency situations, without requiring significant Government intervention. (Recommendation, Paragraph 63) 36
Gov response: Although officers demonstrated exceptional bravery last summer, the police were limited by the systems available to them. The police, and the public they serve, need a system that is fit for purpose and fit for …
Under Consideration
#18 — National policing system needs greater resilience to respond to emergencies without significant government intervention.
Recommendation: The Government’s approach to working with police forces during the disorder was clearly seen as appropriate by the police leaders involved, who welcomed the level of support and challenge they received. The assurances that the Government provided helped to ensure …
Gov response: Although officers demonstrated exceptional bravery last summer, the police were limited by the systems available to them. The police, and the public they serve, need a system that is fit for purpose and fit for …
Under Consideration
#10 — National policing structures inhibited disorder response and created business-as-usual deficiencies.
Recommendation: We agree that despite the best efforts of policing leaders, shortcomings in national policing structures inhibited the response to the disorder and national mobilisation came too late. The disorder highlighted deficiencies that also affect business-as-usual policing, such as a lack …
Gov response: Although officers demonstrated exceptional bravery last summer, the police were limited by the systems available to them. The police, and the public they serve, need a system that is fit for purpose and fit for …
Under Consideration
#9 — Set out government's plan to improve police mutual aid provision in response to HMICFRS.
Recommendation: As part of a formal response to the HMICFRS reports the Government should set out in particular how it is supporting forces to improve the provision of mutual aid, including how changes to the national policing system will support mutual …
Gov response: Although officers demonstrated exceptional bravery last summer, the police were limited by the systems available to them. The police, and the public they serve, need a system that is fit for purpose and fit for …
Under Consideration
#8 — Inconsistencies and problems persist in the provision and handling of police mutual aid.
Recommendation: While we heard of several instances of mutual aid being quickly and effectively provided, there were also some problems in its provision, and inconsistencies in the way mutual aid requests were handled. (Conclusion, Paragraph 35) 34
Gov response: For the purposes of funding and conditions for the neighbourhood policing programme, the local base for each force is set as at March 2025. We have been working closely with policing to develop the neighbourhood …
Under Consideration
#4 — Police forces were unprepared for high levels of violence during last summer's disorder.
Recommendation: The levels of violence seen across the country last summer were the worst since 2011. Police officers worked tirelessly to respond to the disorder and it was only through their efforts that more serious injury and property damage was prevented. …
Gov response: We are working with the police to ensure measures for the Police System Reform White Paper are suitably designed to tackle the policing challenges of the future. Separately, and focused specifically on their response to …
Accepted
#1 — Protests in July-August 2024 escalated into widespread violent disorder.
Recommendation: We received no evidence to dispute the characterisation of violent disorder between 30 July and 7 August 2024. Many events held during this period began as protests and remained as such. But while some instances of disorder may have originated …
Gov response: The CPS supported the committee to scrutinise the process by which information was shared with the public following the appalling attack in Southport last year. The Media Protocol is a joint agreement with CPS, policing …
Accepted
#3 —
Recommendation: HMPPS has failed to provide police forces and the Probation Service with timely access to the tagging information they need to effectively supervise offenders and protect the public. HMPPS expected Gemini and the user portal to enhance probation officers’ supervision …
Gov response: The government agrees with the Committee’s recommendation approach in their area in consultation with their local communities. Under the NO programme, local authorities are responsible for developing their own Clean Air Plans. Throughout plan development, …
Not Addressed
#24 —
Recommendation: We asked why, if safeguarding was essential to the new contracts, the Department’s accommodation contract with providers did not contain a key performance indicator for safeguarding asylum seekers. The Department agreed that this was a critical aspect of the new …
Gov response: 6.2 The welfare of service users is of the utmost importance to the department. The department does not believe that the wide range of activities which are required to safeguard service users would be susceptible …
Not Addressed
#6 —
Recommendation: The Department has failed to ensure the safety and security of some of the vulnerable people who use asylum accommodation and support services. We are concerned that the Department focuses on processes, such as awarding contracts on time, at the …
Gov response: 6. 1 The government agrees with the Committee’s recommendation. Target implementation date: February 2021 6.2 The welfare of service users is of the utmost importance to the department. The department does not believe that the …
Not Addressed
#8 —
Recommendation: The Cabinet Office’s review of guidance to Safety Advisory Groups should identify whether more guidance is needed on the level of challenge that Safety Advisory Groups should be resourced to provide. The Government should also consider whether an escalation process …
Gov response: Safety Advisory Groups are multi-agency forums that provide expert advice to local authorities and event organisers on public safety matters. Safety Advisory Groups are non-statutory bodies and do not take binding decisions; responsibility for licensing …
Response Pending
#15 — HMRC, Companies House, and Insolvency Service commit to increasing collaboration to tackle phoenixism.
Recommendation: At Autumn Budget 2024, the government announced that it was increasing collaboration between HMRC, Companies House and the Insolvency Service to tackle phoenixism.40 The Insolvency Service told us that, since the publication of the National Audit Office’s report, it had …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 6.2 The government announced at Autumn Budget 2024 the commitment of HMRC, Companies House and Insolvency Service to increase their collaboration to …
Not Addressed
#3 — Develop a joint plan for HMRC, Companies House, Insolvency Service to tackle corporate fraud.
Recommendation: HMRC, Companies House and the Insolvency Service have failed to work collaboratively, missing opportunities to increase the tax take. Due to the fraudulent use of UK company registrations, contrived insolvencies and phoenixism to evade tax, HMRC, Companies House and the …
Gov response: The government agrees with the Committee’s recommendation. progress. HMRC, Companies House and the Insolvency Service have strong relations, further strengthened by the Economic Crime and Corporate Transparency Act 2023 (ECCTA). The three departments have developed …
Accepted
#43 — Continue to advocate for Yemen's long-term peace, upholding maritime security and civilian protection.
Recommendation: We encourage the Government, through the UK Mission to the United Nations in New York, to continue to push for long-term peace and security in Yemen, with particular reference to upholding maritime security, the 53 protection of civilians in armed …
Gov response: Agree. 60. HMG plays a leading role on Yemen as UN Security Council penholder and is currently the largest donor to the Yemen Humanitarian Needs and Response Plan for this financial year. Houthi attacks on …
Accepted
#5 —
Recommendation: We recommend that the Home Office and the MOD agree realistic indicators of success and explain them to both Houses of Parliament. Furthermore, we recommend that an agreed date for the operation to be handed over to the Border Force …
Gov response: The Government disagrees with the Committee’s view on the deployment of ‘scarce’ naval resources. The Batch 1 Offshore Patrol Vessels (OPVs) and P2000 coastal patrol craft are permanently assigned to a range of duties in …
Not Accepted
#4 —
Recommendation: We are seriously concerned by the lack of a clear endpoint for this operation. Restoring public confidence in the immigration system is a task at which numerous governments have failed. It is not a task Defence is equipped to undertake. …
Gov response: The Government notes the Committee’s conclusions. Current planning is for Defence to retain primacy of the UK’s operational response until January 2023, at which point the operational requirement and financing arrangements will be reviewed.
Under Consideration
#3 —
Recommendation: A successful military strategy requires clear ends, ways and means. The ends (or in this case the objectives) are anything but. The MOD appears to regard its objective as ensuring that no migrant lands on their own terms, but the …
Gov response: The Government believes the Committee’s conclusion is premature in that it was made before the full policy was announced. The Nationalities and Borders Act and the policy of third country processing will change the dynamic …
Accepted
#16 —
Recommendation: The MOD should conduct a review of the formats and quality of information it proactively and routinely shares with all Armed Forces personnel and their families when they move to bases in Scotland, and from Scotland. The Scottish Government should …
Gov response: Grouped response for 15, 16 MOD notes the Committee’s recommendation that there should be improved awareness amongst Armed Forces personnel and their families on the differing education, healthcare, tax and professional qualifications systems. We are …
Under Consideration
#15 —
Recommendation: While improvements have been made in this area—for example the Scottish Government’s ‘Welcome to Scotland’ guide—there is scope for the MOD to be more proactive in the information it routinely shares with Armed Forces personnel and their families when they …
Gov response: Grouped response for 15, 16 MOD notes the Committee’s recommendation that there should be improved awareness amongst Armed Forces personnel and their families on the differing education, healthcare, tax and professional qualifications systems. We are …
Accepted
#14 —
Recommendation: The Scottish Government must commit to properly funding local authorities and health boards local to military bases to ensure there is sufficient provision in place. This was not the case for dental and maternity services for military families in Moray. …
Gov response: While outwith the locus of the MOD, I have asked my officials to share this recommendation with their SG counterparts. Movement of personnel in and out of Scotland
Under Consideration
#13 —
Recommendation: The MOD should increase its efforts to collaborate with the Scottish Government on basing decisions. This would facilitate improved information sharing, in both directions—for example, in relation to future basing intentions and the likely impact on local communities.
Gov response: We have had to make some difficult decisions to reduce the size of the Defence estate in Scotland and elsewhere in the UK. Whilst basing decisions are based entirely on military requirement after considered assessment …
Under Consideration
#12 —
Recommendation: MOD engagement processes on military basing decisions currently take place predominantly between the MOD and affected local authorities and health boards. While this approach might work in England, in Scotland an adapted approach is needed in order to recognise the …
Gov response: MOD acknowledges that basing-related engagement takes place at the operational level with affected local authorities and health boards; this should continue between Officials best placed to handle both the detail of infrastructure delivery and policy …
Under Consideration
#11 —
Recommendation: While defence is wholly reserved to the UK Government, MOD decisions on military basing nonetheless have significant implications for areas of devolved competence, such as child education, healthcare and housing.
Gov response: MOD was proud to launch the revised ten-year UK Armed Forces Families Strategy (2022– 32) in January 2022. The Strategy and associated Action Plan acknowledge the devolved nature of many public services supporting families and …
Under Consideration
#10 —
Recommendation: The MOD should intensify its collaboration efforts with all Scottish local authorities facing base closures or base expansions, and engage with them at earlier stages in those processes. The MOD should also work with Scottish local authorities to jointly produce, …
Gov response: MOD notes the Committee’s recommendation. As indicated at paragraph 8, basing decisions are made entirely on military requirement after considered assessment and scrutiny. Local economic assessments are not routinely conducted. However, MOD will continue to …
Accepted
#13 —
Recommendation: Given the international context and location of this fixture, it may have been proportionate to designate this fixture as one of national significance, had the recommendation of Baroness Casey been adopted. (Conclusion, Paragraph 48)
Gov response: The Government’s recognises the Committee’s interest in whether a formal designation mechanism could strengthen cross-government coordination for events that may present exceptional public safety, security or public order challenges, or be particularly sensitive. The safe …
Response Pending
#9 —
Recommendation: While we cannot conclude that the Safety Advisory Group’s decision was made because of political pressure, on the basis of the evidence we have seen we also cannot conclude with any confidence that the decision was not politically influenced. It …
Gov response: Safety Advisory Groups are long-established, multi-agency forums that provide expert advice to local authorities and event organisers on public safety matters. Their effectiveness relies on preserving the integrity of professional judgement and maintaining confidence that …
Accepted
#22 —
Recommendation: We asked the Department how it ensured the safety and security of asylum seekers who are housed in hotels, particularly given the public interest that this can attract. The Department said that it worked with its providers when they raised …
Gov response: 6.2 The welfare of service users is of the utmost importance to the department. The department does not believe that the wide range of activities which are required to safeguard service users would be susceptible …
Not Addressed
#9 —
Recommendation: The formal partnership arrangement between the MOD and Argyll and Bute Council has been a great success and should be seen as a model for MOD interactions with Scottish local authorities. The MOD and relevant local authorities in Scotland should …
Gov response: MOD thanks the Committee for highlighting the success of the Argyll and Bute partnership arrangement and is committed to working with Scottish local authorities including through the use of formal partnership arrangements where appropriate.
Under Consideration
#8 —
Recommendation: MOD base closures, base expansions, speculation on base closures and reversals/ changes in basing decisions can all have major consequences for local communities in Scotland. All of the local authorities we heard from—regardless of whether they were facing MOD increases …
Gov response: MOD notes the Committee’s conclusion on the desire for greater collaboration and will continue to work closely with stakeholders on the release of surplus Defence land, including for city deals in Moray and Stirling, as …
Under Consideration
#21 —
Recommendation: The secure school will be registered as an SCH, although, designed with 49 places, it will be significantly bigger than a SCH.71 One consequence of its registration as a SCH is that the manager could refuse to accept a particular …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2022 5.2 The Funding Agreement (the legal contracting vehicle between the Ministry and secure school providers) will be supplemented by handbooks on finance, …
Accepted
#24 —
Recommendation: We asked about the experience of guests in quarantine hotels and what had been done to safeguard people staying in the MQS. DHSC told us that it had put a great deal of effort into making sure that hotels were …
Not Addressed
#10 —
Recommendation: We recommend that the Government takes the necessary steps to ensure that elected politicians cannot sit on Safety Advisory Groups. (Recommendation, Paragraph 35) 23 Response of the Home Office and Government
Gov response: Safety Advisory Groups are long-established, multi-agency forums that provide expert advice to local authorities and event organisers on public safety matters. Their effectiveness relies on preserving the integrity of professional judgement and maintaining confidence that …
Partially Accepted
#27 — Societal reconciliation's success depends on people's admissions and acknowledgment of truth.
Recommendation: We plan to inquire into societal reconciliation in more depth. At this juncture, however, it is clear—not least from the brave testimony of victims and survivors during this inquiry—that reconciliation stands a chance of succeeding only if accompanied by people’s …
Gov response: The Government agrees that unequivocal recognition and acknowledgement of past harm is an important element in reconciliation. The Joint Framework commits the UK and Irish governments to taking the lead in considering such statements of …
Not Addressed
#25 — Reconciliation requires bottom-up effort, though government can foster spaces and symbols.
Recommendation: Pathways to reconciliation are myriad and complex for every individual, and neither a government, nor a commission, can advance this from the top down. It will emerge only through the diverse acts, large and small, of the people of Northern …
Gov response: This Government remains absolutely committed to the provisions contained in Part 4 of the Legacy Act regarding oral history, memorialisation, and academic themes and patterns, which are not being repealed. While our focus has been …
Not Addressed
#17 —
Recommendation: We recommend that the Government retain Sport England as a Statutory Planning Consultee. For its part, Sport England needs to redouble its efforts to turn its responses around swiftly. (Recommendation, Paragraph 52)
Response Pending
#22 — Review and update ROTL framework to improve consistent use and public understanding.
Recommendation: We welcome the Minister’s commitment to expanding the use of Release on temporary licence (ROTL). HMPPS should review and update its operational framework to ensure ROTL is used more consistently and proactively across the estate. The Ministry of Justice should …
Gov response: 106. The MoJ is committed to enabling prisoners to access higher education while in custody. We already work with partners such as the Prisoners Education Trust and the Open University to widen access for higher …
Partially Accepted
#25 — HMPPS believes sufficient third-sector capacity exists for rehabilitative services with new contracts planned.
Recommendation: We asked HMPPS whether there is sufficient capacity in the third sector to provide this support. HMPPS said that it already has more than 100 contracts in place for its CRS across the country, about two thirds of which are …
Gov response: 6.3 The government agrees with the committee’s recommendation. Target implementation date: October 2026 6.4 MoJ and HMPPS will write to the Committee as requested to provide an update on the above points.
Response Pending
#1 — Committee took evidence on the efficiency and resilience of the Probation Service.
Recommendation: On the basis of a report by the Comptroller and Auditor General, we took evidence from the Ministry of Justice (MoJ) and HM Prison and Probation Service (HMPPS) on the efficiency and resilience of the Probation Service.1
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The government expects the Probation Service to demonstrate measurable and sustained improvements in performance over the current spending review period, concluding in March 2029. In year …
Not Addressed
HMICFRS Recommendations (91) — showing 50 strongest matches
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force does not protect vulnerable people from harm to an acceptable standard. Recommendation: Wiltshire Police should, within three months, make sure that:- Domestic Violence Protection Notices Orders (DVPOs) are considered in all appropriate cases
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force does not protect vulnerable people from harm to an acceptable standard. Recommendation: Wiltshire Police should, within three months, make sure that:- analysis of police and partner data on offending against vulnerable people is improved and …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force needs to make sure that its multi-agency risk assessment conferences work effectively to keep vulnerable people safe. Recommendation: Immediately, West Midlands Police should prepare a plan for how it will reduce the backlog of multi-agency …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force doesn’t manage the risk posed by online child abuse offenders effectively. Recommendation: Immediately, West Midlands Police should make sure that safeguarding measures are used for potential victims and suspects, and referrals to social services are …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force doesn’t manage the risk posed to the public by registered sex offenders effectively. Recommendation: Immediately, West Midlands Police should make sure that its operating model supports the robust management of registered sex offenders by trained …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force doesn’t manage the risk posed by online child abuse offenders effectively. Recommendation: Immediately, West Midlands Police should make sure that it uses performance information to accurately assess and respond to the demands faced by the …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force doesn’t manage the risk posed to the public by registered sex offenders effectively. Recommendation: Immediately, West Midlands Police should it uses information about its performance to accurately assess and respond to the demand faced by …
Recommendation
PEEL 2023-25 CoC Recommendations: West Midlands Police
Cause of concern: The force doesn’t manage the risk posed to the public by registered sex offenders effectively. Recommendation: Immediately, West Midlands Police should it implements an effective management framework so it can make fully informed decisions about the current …
Recommendation
PEEL 2018-19 CoC Recommendations: Sussex Police
Cause of concern: Sussex Police is failing to manage risk effectively. In the force control room, some vulnerable victims are left without police attendance for considerable periods of time. Some victims may not be getting through to the police at …
Recommendation
PEEL 2021-22 CoC Recommendations: Sussex Police
Cause of concern: Non-emergency callers often have to wait in a queue or for a call-back, and call handlers frequently fail to use a structured approach to assess their risk or vulnerability Recommendation: Within three months, Sussex Police should improve …
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force isn’t safely managing risks posed by registered sex offenders in the community Recommendation: Within six months the Metropolitan Police Service should improve its ability to safely manage the risk posed by registered sex offenders
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force doesn’t manage the risk posed by online child abuse offenders effectively Recommendation: The Metropolitan Police Service should immediately review its use of voluntary attendance.
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force isn’t safely managing risks posed by registered sex offenders in the community Recommendation: The Metropolitan Police Service should immediately protect officers and staff in Jigsaw teams, as far as is possible, from being diverted onto …
Recommendation
PEEL 2021-22 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force needs to improve how it answers calls for service and how it identifies vulnerability at the first point of contact. Recommendation: Within six months the force should improve the process for risk assessing callers to …
Recommendation
PEEL 2023-25 CoC Recommendations: Lincolnshire Police
Cause of concern: The force needs to make sure that it has the capacity and capability to manage the risks posed to the public by registered sex offenders. Recommendation: Within six months from the date of publication of this letter, …
Recommendation
PEEL 2021-22 CoC Recommendations: Gwent Police
Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should make sure a structured …
Recommendation
PEEL 2021-22 CoC Recommendations: Gwent Police
Cause of concern: The force needs to improve how it answers calls for service, identifies vulnerability at first point of contact and attends incidents within its published time frames. Recommendation: Within three months, Gwent Police should improve the process of …
Recommendation
PEEL 2021-22 CoC Recommendations: Devon and Cornwall Police
Cause of concern: The force should put appropriate measures in place to ensure sex offenders are managed effectively and in line with national guidance. Recommendation: Within three months, Devon and Cornwall Police should make sure all risk assessments and management …
Recommendation
PEEL 2021-22 CoC Recommendations: Devon and Cornwall Police
Cause of concern: The force should put appropriate measures in place to ensure sex offenders are managed effectively and in line with national guidance. Recommendation: Within three months, Devon and Cornwall Police should make sure all breaches of Sex Offender …
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: Wiltshire Police does not have adequate strategic plans in place. Recommendation: Within three months, the force should:- develop and align departmental operational and strategic plans that are informed by accurate information.
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: Wiltshire Police does not have adequate strategic plans in place. Recommendation: Within three months, the force should:- develop an effective force plan so it can deliver a service that meets the policing needs of the community, now …
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force is failing to understand and promptly identify vulnerability at the first point of contact. Recommendation: Wiltshire Police should, within three months:- make sure that repeat callers (and others in their household who may also be …
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force is failing to understand and promptly identify vulnerability at the first point of contact. Recommendation: Wiltshire Police should, within three months:- make sure that call takers give appropriate advice on preserving evidence and preventing crime.
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force does not protect vulnerable people from harm to an acceptable standard. Recommendation: Wiltshire Police should, within three months, make sure that:- multi-agency risk assessment conferences (MARACs) are focused on actions to reduce risk
Recommendation
PEEL 2018-19 CoC Recommendations: West Yorkshire Police
Cause of concern: The capacity and capability for West Yorkshire Police to effectively deal with investigations involving vulnerability is a cause of concern. Recommendation: The force should review its capacity and capability across the five district safeguarding units and ensure …
Recommendation
PEEL 2018-19 CoC Recommendations: Northamptonshire Police
Cause of concern: The force can’t manage current demand effectively. It doesn’t have enough capacity or capability to investigate crime as effectively as it should. This is affecting the service too often. Northamptonshire Police is failing to respond appropriately to …
Recommendation
PEEL 2018-19 CoC Recommendations: Metropolitan Police Service
Cause of concern: The Metropolitan Police Service is failing to effectively manage the risk posed by medium and low-risk registered sex offenders in line with approved practice. Recommendation: The force takes immediate steps to increase the number of officers and …
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force isn’t safely managing risks posed by registered sex offenders in the community Recommendation: The Metropolitan Police Service should immediately review its use of reactive management.
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force isn’t safely managing risks posed by registered sex offenders in the community Recommendation: The Metropolitan Police Service should immediately review its operating model for the Jigsaw teams, who are responsible for the day-to-day management of …
Recommendation
PEEL 2023-25 CoC Recommendations: Metropolitan Police Service
Cause of concern: The force isn’t safely managing risks posed by registered sex offenders in the community Recommendation: The Metropolitan Police Service should immediately record and monitor the number of announced visits to registered sex offenders to make sure they …
Recommendation
PEEL 2023-25 CoC Recommendations: Lincolnshire Police
Cause of concern: The force needs to make sure that it has the capacity and capability to manage the risks posed to the public by registered sex offenders. Recommendation: Within six months from the date of publication of this letter, …
Recommendation
PEEL 2023-25 CoC Recommendations: Lincolnshire Police
Cause of concern: The force needs to make sure that it has the capacity and capability to manage the risks posed to the public by registered sex offenders. Recommendation: Within six months from the date of publication of this letter, …
Recommendation
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service …
Recommendation
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service …
Recommendation
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service …
Recommendation
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of concern: Gloucestershire Constabulary is unable to manage current demand effectively. It doesn’t have enough capacity or capability to respond to calls effectively, or to investigate crime as well as it should. Too often, this is affecting the service …
Recommendation
PEEL 2023-25 CoC Recommendations: Devon and Cornwall Police
Cause of concern: The force needs to make sure it carries out effective investigations that lead to satisfactory results for victims Recommendation: Within six months, Devon and Cornwall Police should make sure a victim contract is completed and a victim …
Recommendation
PEEL 2021-22 CoC Recommendations: Devon and Cornwall Police
Cause of concern: The force should put appropriate measures in place to ensure sex offenders are managed effectively and in line with national guidance. Recommendation: Within three months, Devon and Cornwall Police should make sure all visits are conducted within …
Recommendation
PEEL 2018-19 CoC Recommendations: Cleveland Police
Cause of concern: Cleveland Police is failing to respond appropriately to vulnerable people, including children. It is missing opportunities to safeguard them and is exposing them to risk. Recommendation: The force must take immediate action to ensure that: • the …
Recommendation
PEEL 2018-19 CoC Recommendations: Cleveland Police
Cause of concern: Cleveland Police is failing to respond appropriately to vulnerable people, including children. It is missing opportunities to safeguard them and is exposing them to risk. Recommendation: The force must take immediate action to ensure that: • referrals …
Recommendation
PEEL 2018-19 CoC Recommendations: Cleveland Police
Cause of concern: Cleveland Police is failing to respond appropriately to vulnerable people, including children. It is missing opportunities to safeguard them and is exposing them to risk. Recommendation: The force must take immediate action to ensure that: • officers …
Recommendation
PEEL 2018-19 CoC Recommendations: Cleveland Police
Cause of concern: Cleveland Police is failing to respond appropriately to vulnerable people, including children. It is missing opportunities to safeguard them and is exposing them to risk. Recommendation: The force must take immediate action to ensure that: • it …
Recommendation
FRS 2021-22 CoC Recommendations: Norfolk Fire and Rescue Service
Cause of concern: The service hasn’t made prevention activity a high enough priority and it isn’t adequately identifying those most at risk from fire. Recommendation: By 28 February 2022, the service should put in place plans that are designed to …
Recommendation
FRS unknown CoC Recommendations: Hertfordshire Fire and Rescue Service
Cause of concern: Prevention activity isn’t a sufficiently high priority for the service. The service should implement a robust and consistent method of identifying risk and vulnerability. It should detail how it will prioritise home fire safety checks to those …
Recommendation
FRS 2021-22 CoC Recommendations: Hereford and Worcester Fire and Rescue Service
Cause of concern: Prevention activity is not a sufficiently high priority for the service and it is not adequately identifying those most at risk from fire. Recommendation: By 31 August 2021, the service should have plans in place for an …
Recommendation
FRS 2018-19 CoC Recommendations: Gloucestershire Fire and Rescue Service
Cause of concern: Gloucestershire Fire and Rescue Service does not have a clear protection strategy that describes how it will manage its statutory responsibilities using its risk-based inspection programme (RBIP) to identify the highest-risk premises. The service has difficulty in …
Recommendation
FRS 2023-25 CoC Recommendations: Devon and Somerset Fire and Rescue Service
Cause of concern: The executive board recognises it needs to do more in prevention. But not enough progress has been made since our last inspection to make prevention a sufficiently high priority for the service. The service should implement a …
Recommendation
FRS 2023-25 CoC Recommendations: Buckinghamshire Fire and Rescue Service
Cause of concern: The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. Recommendation: Within 28 days, the service …
Recommendation
FRS 2021-22 CoC Recommendations: Buckinghamshire Fire and Rescue Service
Cause of concern: Prevention activity is not a sufficiently high priority for the service, and it is not adequately identifying those most at risk from fire. Recommendation: By 30 September 2021, the service should have plans in place for:- an …
Recommendation
PEEL 2021-22 CoC Recommendations: Wiltshire Police
Cause of concern: The force does not protect vulnerable people from harm to an acceptable standard. Recommendation: Wiltshire Police should, within three months, make sure that:- officers carry out a risk assessment for every incident of domestic abuse, including verbal …
Recommendation
ICIBI Immigration Recommendations (3)
Inspection report of Border Force operations at Stansted Airport, January 2014
Recommendation 6 Review the guidance to “Monitoring Officers” regarding their safeguarding responsibilities and produce workable advice on how they are to satisfy themselves that a child or young person, or …
Inspection report of Border Force operations at Stansted Airport, January 2014
Recommendation 5 Ensure that sufficient “Roving Officers” are deployed at Stansted to discharge fully Border Force’s responsibilities for safeguarding passengers, both adults and children, in particular when 15 or more …
An inspection of Border Force operations at Stansted Airport
Recommendation 5 Ensure that sufficient “Roving Officers” are deployed at Stansted to discharge fully Border Force’s responsibilities for safeguarding passengers, both adults and children, in particular when 15 or more …
PPO Death in Custody Recommendations (3)
The Governor of HMP Nottingham and Head of Healthcare at …
The Governor and Head of Healthcare should implement a robust quality assurance process, to ensure that healthcare staff properly record and authorising managers evidence that they have taken into account medical information when completing the escort risk assessment.
The Governor of HMP Whatton
The Governor should ensure that all staff undertaking risk assessments for prisoners taken to hospital understand the legal position on the use of restraints and that authorising managers show on the risk assessment that they have taken this information into …
The Director
The Director should ensure that all staff undertaking risk assessments for prisoners taken to hospital understand the legal position on the use of restraints, that authorising managers show on the risk assessment that they have taken this information into account …
IMB Recommendations (38)
Thorn Cross (2020)
There have been 20 absconds during the reporting year. The prison responded by holding focus groups with prisoners and undertaking an analysis of those who had absconded, in an attempt to identify any shared underlying characteristics. The result of this work is that, on entry to Thorn Cross, some are identified for discrete monitoring to try to ‘nip in the …
Governor / Director
Hatfield (2025)
That the Prison Service considers a more thorough and rigorous assessment process for prisoners assessed for category D.
HMPPS
The Verne (2020)
If it is necessary to discharge residents from The Verne directly into the community, then appropriate funding for a resettlement programme should be made available.
HMPPS
Sudbury (2020)
What measures are proposed to ensure that the return of probation services to the public sector will be managed more smoothly than the privatisation, which led to huge disruption in release on temporary licence (ROTL) planning for many prisoners?
HMPPS
Stocken (2020)
There needs to be more active and prompt allocation of re-categorised prisoners to a more appropriate location: too often, the movement of prisoners within the system is at the whim of governors and minor officials.
HMPPS
Stafford (2020)
As in previous years, will HMPPS review: The model to transfer men convicted of sexual offences into resettlement establishments for the final part of their sentence, which does not work. HMP Stafford continues to release residents every month despite not being resourced as a resettlement prison. Furthermore, as a national resource, moving residents to their resettlement prison closer to home, …
HMPPS
Littlehey (2020)
When will the Prison Service publish the promised framework, providing detailed guidance for governors regarding the management of men convicted of sexual offences?
HMPPS
Bure (2020)
Will the minister continue to review the provision of pre-release resettlement facilities for men convicted of sex offences?
Ministry of Justice
Swaleside (2021)
There is some concern regarding the pressure placed on public protection staff given in-cell telephony and Purple Visits. (see sections 4.4 and 7.4)
HMPPS
Hollesley Bay (2021)
That the efforts being put into improving the site security are continued.
Governor / Director
Thorn Cross (2022)
To continue to pursue initiatives that will reduce the number of absconds (4.0.4) (4.0.5).
Governor / Director
Thorn Cross (2022)
To ensure that the ministerial oversight of high risk prisoners transferring to the open estate does not cause undue delay (4.0.6).
Other
Aylesbury (2022)
Improve forward planning, consultation and support to senior staff when prisons are required to house new categories of prisoner.
HMPPS
Hewell (2023)
What is the Prison Service doing to improve the effectiveness of agencies working together to achieve effective release and resettlement? Despite good work being done by individual agencies, we see men being released without the dots having been joined; this negates in-prison work done to achieve positive resettlement and may increase the chances of homelessness, unemployment and re-offending.
HMPPS
Thameside (2025)
The Minister should implement measures to address the shortfalls of probation and community support in the London area to reduce re-offending.
Other
Stafford (2025)
At present prisoners convicted of sexual offences (PCoSOs) are unable to be considered for release on temporary licence (ROTL). This national policy negatively impacts on prisoners at HMP Stafford from integrating into society and finding suitable employment prior to release. Would the Minister consider commissioning a review of the ROTL national policy and its application to PCoSOs?
Ministry of Justice
Stafford (2025)
At present prisoners convicted of sexual offences (PCoSOs) are unable to be considered for release on temporary licence (ROTL). This national policy negatively impacts on prisoners at HMP Stafford from integrating into society and finding suitable employment prior to release. Would the Minister consider commissioning a review of the ROTL national policy and its application to PCoSOs?
Ministry of Justice
Scotland and Northern Ireland short-term holding facilities (STHF) (2025)
Men and women are still detained together at the residential facility at Larne House. Particularly given that men convicted of sexual offences have been detained at Larne House, what will the Minister do to stop this?
Ministry of Justice
Preston (2025)
The Minister should outline strategies to improve community offender management to reduce non-compliance recalls and ensure the prison is not unduly impacted by high recall rates from early release programmes.
Ministry of Justice
Nottingham (2025)
When will the Minister consider and review the recall system? The high number of recalls places enormous pressure on the prison and the purpose and effectiveness of the system is questioned.
Other
Sudbury (2020)
Given the ongoing threat to prisoner safety posed by COVID-19, will the minister produce a more robust policy on early release under licence?
Ministry of Justice
Springhill (2020)
In light of the pandemic, are processes about special licences and release on compassionate grounds to be reviewed, with more delegated authority to the Governor and consideration given to local risk assessment?
Ministry of Justice
Send (2020)
The Board is concerned that fewer prisoners benefit from ROTL in preparation for their release, despite the implementation of the 2019 ROTL policy framework (7.5).
HMPPS
Ashfield (2021)
Can the Minister confirm how many of the 200 approved premises new placements can be used for prisoners convicted of sexual offences and the timescale for delivery of these placements?
Ministry of Justice
Deerbolt (2022)
We would like to know what plans the Prison Service has to reduce recidivism levels at Deerbolt.
HMPPS
Channings Wood (2022)
What measures are planned to address the backlog in the provision of offending behaviour programmes? What is being done in order to minimise the detrimental effect on men awaiting courses prior to parole board hearings while at the same time ensuring that public safety requirements are met?
Ministry of Justice
Deerbolt (2023)
HMP/YOI Deerbolt is an important employer in the local community: are there further plans to improve the visibility of the prison in the community?
Governor / Director
Swaleside (2024)
The Board remains concerned about the impact of the Offender Flow and Allocation system. Swaleside is a category B trainer in the Long-Term High Security Estate (LTHSE) but is now receiving younger prisoners with shorter sentences. This is detrimental to the stability of the prison and the wellbeing of older, longer sentenced prisoners, and creates resettlement problems at release.
HMPPS
Styal (2024)
What progress has been made with the categorisation review referred to in the response to the Board’s previous annual report?
Other
Deerbolt (2024)
HMP/YOI Deerbolt is an important employer in the local community. Are there further plans to improve the visibility of the prison in the community?
Governor / Director
Deerbolt (2024)
Are there further plans to improve the visibility of the prison in the community?
Governor / Director
Wetherby (2025)
What decisive actions will the Minister take to strengthen coordination and accountability between YOIs and partner agencies, such as immigration services, the adult estate and local authorities, to ensure a seamless and safe handover?
Ministry of Justice
Wandsworth (2025)
Will the Remand project continue to be funded? Are there any other initiatives in place to assist the rehabilitation of remand prisoners?
Ministry of Justice
The Mount (2025)
The Minister should ensure that prisons that hold IPP prisoners are structured and resourced to be able to provide the specialist help and support that they need, both while they are in prison and while they are preparing for the parole board and (hopefully) a life in the community.
Ministry of Justice
Stafford (2025)
The Board recognises the Minister’s previous and well documented support for securing post release employment for large numbers of prison leavers. It is acknowledged that prisoners leaving HMP Stafford can face additional challenges due to their offending history. How does the Minister plan to address this issue in order to give the prisoners released from HMP Stafford a better chance …
Ministry of Justice
Stafford (2025)
The Board recognises the Minister’s previous and well documented support for securing post release employment for large numbers of prison leavers. It is acknowledged that prisoners leaving HMP Stafford can face additional challenges due to their offending history. How does the Minister plan to address this issue in order to give the prisoners released from HMP Stafford a better chance …
Ministry of Justice
Rye Hill (2025)
The Board is interested to see what initiatives the government is able to facilitate to enable prisons that hold prisoners convicted of sexual offences (PCoSOs) to build meaningful national partnerships with employers and charities. It is also interested in the actions the government can take to encourage appropriate employment opportunities on release.
Ministry of Justice
Ford (2025)
A consequence of the early release schemes in 2024-2025 is a change in the risk profile of prisoners arriving at HMP Ford: at the end of the reporting year, 180 (109 in 2024) were classified as ‘high risk’. These men require additional checks by the Probation Service in order for them to be approved for ROTL. Despite repeated assurances that …
Ministry of Justice
Health Investigations (4)
Independent investigation into the care and treatment of Mr L — Rec 2
The Trust should ensure that consideration about referral to MAPPA takes place for patients with violent histories and convictions for serious violent offences. Such referrals should consider safeguarding issues and risks of domestic violence for wider family members.
Independent investigation into the care and treatment of Mr L This is the independent investigation report into the care and treatment of Mr L who committed a homicide in 2014. Mr L was in receipt of services from Oxleas NHS Foundation Trust
london
Accepted
Independent investigation into the care and treatment of Mr L — Rec 2
The Trust should ensure that consideration about referral to MAPPA takes place for patients with violent histories and convictions for serious violent offences. Such referrals should consider safeguarding issues and risks of domestic violence for wider family members.
Independent investigation into the care and treatment of Mr L This is the independent investigation report into the care and treatment of Mr L who committed a homicide in June 2013. Mr L was in receipt of services from East London NHS Foundation Trust
london
Accepted
Independent investigation into the care and treatment of Mr L — Rec 1
The Trust must ensure that where a violent patient has been admitted to its services following concerns by other agencies; or complaints by neighbours about anti-social behaviour and noise and that they have been made aware of: • The risks are assessed appropriately • There are care plans developed to …
Independent investigation into the care and treatment of Mr L This is the independent investigation report into the care and treatment of Mr L who committed a homicide in 2014. Mr L was in receipt of services from Oxleas NHS Foundation Trust
london
Accepted
Independent investigation into the care and treatment of Mr L — Rec 1
The Trust must ensure that where a violent patient has been admitted to its services following concerns by other agencies; or complaints by neighbours about anti-social behaviour and noise and that they have been made aware of: • The risks are assessed appropriately • There are care plans developed to …
Independent investigation into the care and treatment of Mr L This is the independent investigation report into the care and treatment of Mr L who committed a homicide in June 2013. Mr L was in receipt of services from East London NHS Foundation Trust
london
Accepted
Detention Investigations (18)
Assessment of government progress in implementing the report on the … — Rec 25
The Home Offce should ensure casework management processes allow for the detention gatekeeper to make decisions on all FNO cases entering immigration detention, including those transferring directly from prison at completion of a custodial sentence.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 30
Case progression panels should have fewer cases per panel to consider. The Home Offce should ensure that all required information, including information on vulnerability and AAR levels, is available and that all panel members are properly prepared on the cases before them.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 24
The Home Offce should strengthen its data monitoring processes and quality assurance for the detention gatekeeper and case progression panels. In particular, it should ensure that the outcomes following case progression panels are tracked and reported.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 6
Weekly multi-disciplinary review meetings should be held at all IRCs to review and progress cases and ensure appropriate care for the most vulnerable individuals in each centre. These meetings should include a range of managers and staff, and crucially should involve the dialling in of the relevant caseworker for each …
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 1
I recommend that the Home Office prepare and publish a strategic plan for immigration detention.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 28
contractors be required to establish permanent liaison arrangements with local residents.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 21
for future removal centre projects a local liaison officer be appointed, the major part of whose job will be to identify properly interested stakeholders and consult and inform local people.
Immigration Detention
Independent Investigation into Concerns about Yarl's Wood Immigration Removal Centre — Rec R3
Serco should consider with the Home Office the development of suitability criteria for the detention of time-served foreign national offenders at Yarl’s Wood.
Immigration Detention
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R29
The SMT must ensure that all prison files of time-served foreign national offenders are examined for relevant security information, including risk profiles, in a timely fashion. (To be completed as a matter of urgency)
Immigration Detention
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R28
G4S should work with the Home Office to ensure that all time-served foreign national offenders arriving at Brook House are accompanied by prison escort records that identify matters affecting their risk profile. (To be completed as a matter of urgency)
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 28
The Home Offce, working with the National Probation Service and Community Rehabilitation Companies, should consider how far vulnerable detainees released from detention can be offered appropriate support and supervision.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 26
All relevant Home Offce staff should be trained in making assessments of vulnerability within the parameters of the Adults at Risk policy.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 13
The Home Offce should no longer detain any adults over the age of 70 except in ‘exceptional circumstances’.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 12
Consideration should be given to AAR Level 2 being sub-divided and, if adopted, the presumption against detention for those in the upper division should be strengthened. The Home Offce should consider the merits of the UNHCR Vulnerability Screening Tool.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 11
The current Adults at Risk policy should be amended. Detention of anyone at AAR Level 3 should be subject to showing ‘exceptional circumstances’.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 2
The Home Offce should develop a strategic plan for the type and scale of immigration estate it thinks necessary, bearing in mind the priority now attached to voluntary returns, so that the number and location of beds is proportionate to carrying out its wider aims.
Immigration Detention
Independent Investigation into Concerns about Yarl's Wood Immigration Removal Centre — Rec R27
Managers should agree with the LSCB on arrangements for reporting concerns and on the pattern and frequency of future contact between the LSCB and Yarl’s Wood.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 44
I recommend the Home Offce establish an Alternative to Detention project for vulnerable persons who would otherwise be at risk of being detained.
Immigration Detention
LGO / SPSO Decisions (83)
24-001-536 — Stratford-on-Avon District Council
Summary: We will not investigate this complaint about the Council’s investigation of anti-social behaviour reported to it. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Environment And Regulation
Jun 2024
25-005-171 — Manchester City Council
Summary: We will not investigate this complaint about Mr X’s complaint about the Council issuing him a Fixed Penalty Notice. This is because we have not seen enough evidence of fault in the Council’s actions.
LGO (Local Government & …
Environment And Regulation
Sep 2025
25-005-478 — Northumberland County Council
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports concerning anti-social behaviour. This is because an investigation would be unlikely to result in a different outcome.
LGO (Local Government & …
Environment And Regulation
Sep 2025
21-009-843 — Royal Borough of Kensington & Chelsea
Summary: Dr B complains the Council has not taken any action following a dog attack on him and his young child. Dr B says both he and his child were injured and is concerned it may happen again to others. The Ombudsman finds the Council at fault for not considering …
LGO (Local Government & …
Environment And Regulation
Upheld
Apr 2022
24-010-074 — Dudley Metropolitan Borough Council
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with reports of antisocial behaviour by a neighbour. There is insufficient evidence of fault by the Council to justify investigating.
LGO (Local Government & …
Environment And Regulation
Nov 2024
201809670 — Scottish Prison Service
Mr C submitted an application for escorted day absence from prison to allow him to visit his father who was ill and unable to travel. Mr C understood that the application had been refused on the basis of adverse intelligence so he complained. The prison's internal complaints committee (ICC) said …
SPSO (Scottish Public Se…
Prisons
Upheld
Sep 2019
25-013-698 — Cornwall Council
LGO (Local Government & …
Environment And Regulation
25-012-460 — Waverley Borough Council
LGO (Local Government & …
Environment And Regulation
22-004-415 — Royal Borough of Windsor and Maidenhead Council
Summary: We will not investigate this complaint that the Council failed to review contact restrictions placed on the complainant in 2014. This is because the events happened too long ago, and the matter could have been raised sooner.
LGO (Local Government & …
Other Categories
Jul 2022
22-002-836 — Hyndburn Borough Council
Summary: We will not investigate this complaint about the Council’s consideration and subsequent approval of a planning application. There is insufficient evidence of fault to justify an investigation.
LGO (Local Government & …
Environment And Regulation
Jul 2022
21-017-693 — West Sussex County Council
Summary: We will not investigate this complaint about a failure to remove obstructions on the highway. We do not consider an investigation would add to the Council’s investigation. Nor would it lead to a different outcome.
LGO (Local Government & …
Environment And Regulation
Oct 2022
22-009-313 — Kingston Upon Hull City Council
Summary: We will not investigate this complaint about the actions of an officer involved in the Council’s case against Mr X which resulted in the issuing of a Community Protection Notice. This is because Mr X had appeal rights to the Magistrates’ Court against the Notice so placing the complaint …
LGO (Local Government & …
Environment And Regulation
Oct 2022
22-004-069 — Birmingham City Council
Summary: There was no fault in the Council not approving Mr X’s application under the Homes for Ukraine scheme. It had a responsibility to ensure safeguarding and acted in line with guidance. It was at fault in the delays telling Mr X it had not approved his application and allowed …
LGO (Local Government & …
Housing
Upheld
Dec 2022
23-020-000 — Sunderland City Council
Summary: Mr X complained about the Council’s decision to grant planning permission to change the use of a building from residential to supported accommodation. Mr X said this will reduce the value of his home, will impact on his family and the community, and fears anti-social behaviour from the residents. …
LGO (Local Government & …
Planning
Not Upheld
Sep 2024
24-017-093 — Cheshire East Council
Summary: We will not investigate this complaint that the Council has allowed a development which encroaches over and affects the complainants’ property. There is not enough evidence that fault by the Council has affected the planning outcome.
LGO (Local Government & …
Planning
Mar 2025
24-015-105 — Cumberland Council
Summary: We will not investigate this complaint about an alleged breach of an easement/covenant covering the shared driveway between the complainants’ and their neighbour’s properties. There is insufficient evidence of fault in the way the Council considered the complainant’s concerns.
LGO (Local Government & …
Planning
Mar 2025
201200718 — Scottish Prison Service
Mr C, who is a prisoner, complained that the Scottish Prison Service (SPS) failed to make appropriate arrangements for him to attend his brothers funeral. In replying to his complaint, the SPS said that they had been told that the funeral was on a particular day, and that they had …
SPSO (Scottish Public Se…
Prisons
Upheld
Jan 2013
202004623 — North Ayrshire Council
C complained about the advice received and actions taken by trading standards in relation to concerns that they had reported about a builder who had undertaken work for two of their relatives. C said that the council did not provide them with adequate information regarding the steps they could take …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Jun 2024
PSOW-202102648 — Ceredigion County Council
Mr X complained that Ceredigion County Council (“the Council”) had failed to undertake a timely assessment of an alleged planning breach and to, if appropriate, take enforcement action. The Ombudsman contacted the Council and secured its agreement to, by no later than 1 November 2021, both respond to the complainant …
PSOW (Public Services Om…
Local Government
Sep 2021
PSOW-202104158 — Ceredigion County Council
Mr X complained that the Council failed to communicate progress about enforcement action in a timely manner. Mr X also complained about a lack of response to his complaint letter sent to the Council in June 2021. The Ombudsman decided that the Council should contact Mr X to discuss his …
PSOW (Public Services Om…
Local Government
Oct 2021
PSOW-202103356 — Vale of Glamorgan Council
Ms B tried to raise concerns about a planning matter via the Council’s planning form but it would not submit. She therefore submitted her concerns through the Council’s complaints process. The Council took nearly three months to respond to her, and the response she received was very short and did …
PSOW (Public Services Om…
Local Government
Oct 2021
PSOW-202104499 — Carmarthenshire County Council
Ms A complained that the Council had not responded or kept her informed about her complaint relating to development by her neighbour without planning permission, which impacted on her privacy. She wanted the Council to consider taking enforcement action for the unauthorised development. Whilst noting that his jurisdiction did not …
PSOW (Public Services Om…
Local Government
Nov 2021
PSOW-202408573 — United Welsh Housing Association
Ms C complained that United Welsh Housing Association had failed to act on reports of Anti-Social Behaviour and had not communicated effectively with her regarding her concerns. The Ombudsman decided that the Housing Association’s decisions about what action to take were properly made but there was a lack of clarity …
PSOW (Public Services Om…
Housing
Apr 2025
PSOW-202410076 — Newport City Homes
Ms B complained about how Newport City Homes (‘the Housing Association’) had dealt with complaints she had made about anti-social behaviour from an upstairs neighbour. The Ombudsman decided that whilst the Housing Association had taken some actions, the issues persisted, and Ms B was unaware of the longer term plan …
PSOW (Public Services Om…
May 2025
21-015-356 — London Borough of Enfield
Summary: We will not investigate Mr X’s complaint the Council’s planning enforcement team is taking action against a raised patio he built as part of an extension. Mr X should take his own advice on how to proceed. If the Council issues an enforcement notice it would be reasonable for …
LGO (Local Government & …
Planning
Feb 2022
21-015-201 — City of Bradford Metropolitan District Council
Summary: We will not investigate this complaint about how the Council has dealt planning enforcement issues on land next to Mr X’s home. This is because parts of the complaint are late and there is no good reason to investigate now. There is also no evidence of fault in how …
LGO (Local Government & …
Planning
Feb 2022
22-002-372 — Northumberland County Council
Summary: We will not investigate this complaint about the Council’s approach to vetting sponsors under the Homes for Ukraine Scheme. This is because there is insufficient evidence of fault by the Council in the way it reached its decision to require sponsors to undergo Standard, rather than Basic Disclosure and …
LGO (Local Government & …
Housing
Jun 2022
21-010-444 — Devon County Council
Summary: Mrs B says the Council wrongly reinstated a company on its Buying with Confidence scheme when it had not completed any remedial works to her property or dealt with her complaint. The Council’s communications with Mrs B were not clear about what it would take into account when carrying …
LGO (Local Government & …
Planning
Upheld
Jun 2022
22-007-435 — Wiltshire Council
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to enforce against her neighbour’s garden development, and how officers dealt with her complaint. There is not enough evidence of fault in the Council’s decision-making processes to warrant an investigation. We do not investigate councils’ internal complaints …
LGO (Local Government & …
Planning
Sep 2022
22-000-107 — Forest of Dean District Council
Summary: Mr B complained about delay by the Council in dealing with enforcement issues on a site near his home. We found fault with the Council. We have asked it make a decision on the outstanding enforcement issue, pay Mr B £300 and improve its procedures for the future. The …
LGO (Local Government & …
Planning
Upheld
Sep 2022
22-007-459 — South Gloucestershire Council
Summary: We will not investigate this complaint about the Council’s decision not to issue a Breach of Condition Notice. This is because there is no evidence to suggest fault affected the Council’s decision.
LGO (Local Government & …
Planning
Sep 2022
21-016-918 — Stockport Metropolitan Borough Council
Summary: We found no fault in how the Council decided development near Mrs X’s home did not breach planning control.
LGO (Local Government & …
Planning
Not Upheld
Sep 2022
21-015-858 — Sedgemoor District Council
Summary: Mrs F complains the Council failed to take planning enforcement action after she reported breaches of planning conditions on a development site next to her home. We have found no fault in the way the Council decided not to take enforcement action.
LGO (Local Government & …
Planning
Not Upheld
Sep 2022
21-018-335 — North Tyneside Metropolitan Borough Council
Summary: The Council was at fault for the delayed enforcement investigation. This caused Mrs X and Mrs Y an injustice and the Council has agreed to remedy this.
LGO (Local Government & …
Planning
Upheld
Oct 2022
23-017-410 — East Riding of Yorkshire Council
Summary: Mr X, on behalf of his daughter Ms Z, complained the Council refused to refund a planning application fee as required by the planning guarantee. The Council failed to either determine the planning application within 26 weeks or reach a written agreement with the applicant to extend this timescale. …
LGO (Local Government & …
Planning
Upheld
May 2024
24-000-155 — Somerset Council
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
LGO (Local Government & …
Planning
May 2024
23-015-317 — Preston City Council
Summary: We will not investigate this complaint the Council decided not to prosecute a dog owner. There is not enough evidence of fault to justify our involvement.
LGO (Local Government & …
Environment And Regulation
May 2024
24-020-783 — Welwyn Hatfield Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case regarding a ‘house in multiple occupation’ which does not have planning permission. This is because:
LGO (Local Government & …
Planning
Jun 2025
24-022-410 — Bedford Borough Council
Summary: We will not investigate this complaint about how the Council has dealt with a breach of planning control. This is because we are unlikely to find fault.
LGO (Local Government & …
Planning
Sep 2025
24-015-484 — London Borough of Redbridge
Summary: Ms F complained on behalf of her mother that the Council failed to deal with possible breaches of planning control and building regulations by her neighbour. We found the Council failed to keep Ms F updated, causing her frustration. The Council has agreed to apologise for this. There was …
LGO (Local Government & …
Planning
Upheld
Sep 2025
25-008-397 — East Suffolk Council
Summary: We will not investigate Mrs X’s complaint about how the Council handled complaints about her made by her neighbour. This is because any injustice is not significant enough to justify an investigation.
LGO (Local Government & …
Environment And Regulation
Nov 2025
24-009-404 — Epping Forest District Council
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaints of noise nuisance. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault to warrant an investigation in relation to more recent events.
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-009-339 — Thanet District Council
Summary: We will not investigate this complaint about how the Council dealt with a report of dangerous dogs. This is because the complaint is made late, and I see no good reason to exercise discretion and investigate it now.
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-013-639 — Transport for London
Summary: We will not investigate this complaint about Transport for London’s handling of Ms X’s private hire driver licence renewal. There is insufficient evidence of fault to justify investigating.
LGO (Local Government & …
Environment And Regulation
Nov 2024
201102765 — Renfrewshire Council
Mr C had applied to be re-housed. His application was also assessed for priority housing as he said he was being harassed in his current home. Mr C complained that there was a delay in processing his application, and was unhappy with a council visit to his home. He felt …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Jan 2013
201600254 — Aberdeenshire Council
Mrs C lived adjacent to a site on which unauthorised development had taken place. Mrs C was unhappy that the development had caused her property to flood and complained to the council that they had failed to take appropriate enforcement action to address the flooding. We found that the council …
SPSO (Scottish Public Se…
Local Government
Upheld
Apr 2017
201508576 — East Dunbartonshire Council
Mr C raised a number of concerns relating to the planning consent for the erection of houses on a site close to his home. In particular, he complained that the council had failed to take action against the developer to ensure improvements to the state of the pathway constructed by …
SPSO (Scottish Public Se…
Local Government
Upheld
Apr 2017
201600629 — The City of Edinburgh Council
Mr C complained that the council failed to appropriately explain the charges relating to two statutory notices served in respect of a property of which he was one of the owners. A tender process occurred and the contract administrator advised the owners of the property of the estimated costs. Subsequently, …
SPSO (Scottish Public Se…
Local Government
Upheld
Jul 2017
201800864 — The City of Edinburgh Council
Mr C complained that the council failed to investigate his complaints about anti- social behaviour properly, resulting in him being put at risk. Mr C said he had been threatened and harassed but the council had failed to act on his complaints, deliberately ignoring him so that a final warning …
SPSO (Scottish Public Se…
Local Government
Partly Upheld
Mar 2019
201706064 — Stirling Council
Mr C complained that the council failed to take appropriate planning enforcement action within a reasonable timescale in relation to work undertaken near his home. We took independent advice from a planning adviser. We found that there were failings in the enforcement process, including unreasonable delays and unexplained inaction at …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2020