Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 630 of 16,227 decisions matching "bedroom"
Hyde Housing Association Limited (202314832)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Bromsgrove District Housing Trust Limited (202517937)
Maladministration
Complaint: Managing Relations
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]
London Borough of Hillingdon (202402273)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom […]
Southern Housing (202519494)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom flat on the fourth floor. She […]
London & Quadrant Housing Trust (202516158)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]
Basildon Borough Council (202444059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]
The Guinness Partnership Limited (202447598)
Reasonable Redress
Complaint: Financial
Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]
The Guinness Partnership Limited (202400039)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives in a 1-bedroom flat with his partner, […]
Amplius Living (202422774)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom house. She has limited mobility and fibromyalgia […]
Birmingham City Council (202526561)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The property is a 2-bedroom flat on the top floor of […]
London & Quadrant Housing Trust (202230509)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom ground floor flat […]
Plus Dane Housing Limited (202500289)
Maladministration
Complaint: Estate Management
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Red Kite Community Housing Limited (202424529)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]
Abri Group Limited (202431979)
Partial Maladministration
Complaint: Financial
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
Birmingham City Council (202444007)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
The Guinness Partnership Limited (202401179)
No Maladministration
Complaint: Old Moving to a Property categories
Decision Case ID 202401179 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 11 February 2026 Background The resident lived in a 1‑bedroom flat with her 2 children, […]
Orbit Housing Association Limited (202340432)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Southampton City Council (202318910)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Nottingham City Council (202322833)
No Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported issues with the bedroom and living room doors on […]
Paragon Asra Housing Limited (202440560)
Maladministration
Complaint: Financial
Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]
Amplius Living (202500151)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January 2026 Background The resident lived in a 1 bedroom flat. The landlord agreed to […]
Octavia Housing (202409875)
Maladministration
Complaint: Managing Relations
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
Sovereign Network Group (202428087)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Your Housing Group Limited (202449495)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property, a 2-bedroom first floor […]
London Borough of Croydon (202504858)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of […]
Midland Heart Limited (202233469)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
Notting Hill Genesis (202334198)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a 3-bedroom house. She states that she […]
Clarion Housing Association Limited (202413469)
Partial Maladministration
Complaint: Financial
Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives in a 1-bedroom flat. What the complaint […]
London & Quadrant Housing Trust (202442471)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1st floor 2-bedroom flat. […]
Halton Housing (202502287)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 Background The applicant’s mother occupied a 3-bedroom house. She died in August 2024. The […]
Metropolitan Thames Valley Housing (MTV) (202507182)
Partial Maladministration
Complaint: Financial
Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 27January 2026 Background The resident lives in a 1 bedroom flat with her […]
Southern Housing (202420222)
Reasonable Redress
Complaint: Financial
Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]
Southern Housing (202524465)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident has lived in a 1 bedroom bungalow since 2016. The […]
Plus Dane Housing Limited (202500381)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lived in a 2-bedroom house with his wife […]
The Guinness Partnership Limited (202515797)
Maladministration
Complaint: Managing Relations
Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 1-bedroom, ground floor flat and […]
Anchor Hanover Group (202438469)
Maladministration
Complaint: Managing Relations
Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 1-bedroom flat, located within a supported […]
Gentoo Group Limited (202515300)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 2-bedroom house with her young child. […]
London Borough of Enfield (202339314)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]
Peabody Trust (202450052)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]
Cornwall Housing Limited (202520036)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Great Places Housing Group Limited (202431933)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a 2 bedroom house with her […]
West Northamptonshire Council (202318491)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January 2026 Background The complainant became the leaseholder for a 1-bedroom second floor flat in […]
Notting Hill Genesis (202449049)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a 3 bedroom flat in a block of […]
London & Quadrant Housing Trust (202521452)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Sovereign Network Group (202408285)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
London & Quadrant Housing Trust (202433298)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a one bedroom flat owned […]
Homes Plus Limited (202510424)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 3-bedroom house. The tenancy started in […]
Metropolitan Thames Valley Housing (MTV) (202513415)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom top floor flat. […]
Bromford Flagship LiveWest Limited (202435302)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a 3-bedroom mid-terraced house. The resident has complained […]
Places for People Group Limited (202448943)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a one-bedroom flat, owned by […]