Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
London Borough of Islington (202448147)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident has raised concerns about noise […]
Karbon Homes Limited (202524862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 February 2026 Background 1. The resident complained about the landlord’s handling of kitchen […]
Richmond Housing Partnership Limited (202501446)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
London & Quadrant Housing Trust (202434109)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
Metropolitan Thames Valley Housing (MTV) (202322016)
Maladministration
Complaint: Financial
Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 20 February 2026 Background The resident lives in flat. She complained about the […]
Peabody Trust (202420302)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Sovereign Network Group (202323128)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident raised concerns about her neighbour and how the landlord managed […]
Torus62 Limited (202445799)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a flat. The resident complained about a leak from […]
Eastbourne Borough Council (202418573)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing and […]
Sheffield City Council (202432792)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in […]
Southern Housing (202423371)
Partial Maladministration
Complaint: Financial
Decision Case ID 202423371 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident raised concerns about communal cleaning. She said the cleaners had […]
Peabody Trust (202325516)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord wrote to the resident about a complaint made by the […]
Together Housing Association Limited (202336435)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident complained to the landlord about the conduct of contractors […]
Red Kite Community Housing Limited (202521890)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns about sinking floors […]
Hyde Housing Association Limited (202323792)
Partial Maladministration
Complaint: Financial
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Southwark Council (202451951)
Maladministration
Complaint: Managing Relations
Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]
Anchor Hanover Group (202329492)
Mediation
Complaint: Estate Management
Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]
Home Group Limited (202504572)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 February 2026 Background The resident complained about damp and mould, various repairs and mice […]
Torus62 Limited (202406994)
Maladministration
Complaint: Managing Relations
Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]
Hyde Housing Association Limited (202415846)
No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Livv Housing Group (202440980)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
Karibu Community Homes Limited (202421911)
Maladministration
Complaint: Managing Relations
Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 3 February 2026 Background The resident complained about an ongoing leak which has […]
Sandwell Metropolitan Borough Council (202406753)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
GreenSquareAccord Limited (202442369)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has complained about boiler issues, causing a lack of heating […]
Jigsaw Homes Group Limited (202441868)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the outcome to inspections and repairs […]
London & Quadrant Housing Trust (202519819)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained to the landlord about repairs after […]
Sovereign Network Group (202519869)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the landlord’s response to his reports of […]
London Borough of Hackney (202522014)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]
London & Quadrant Housing Trust (202409100)
Maladministration
Complaint: Managing Relations
Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about a blown window in the […]
London & Quadrant Housing Trust (202519024)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about delays to boiler repairs and […]
Midland Heart Limited (202340412)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the length of time taken to repair […]
Sanctuary Housing Association (202517455)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the landlord’s handling of reports of multiple […]
Amplius Living (202522366)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about delays by the landlord to complete repair work […]
London & Quadrant Housing Trust (202440409)
Maladministration
Complaint: Managing Relations
Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]
The Guinness Partnership Limited (202325377)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident raised a number of concerns about external communal […]
Clarion Housing Association Limited (202501909)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy about ongoing delays in the landlord […]
Platform Housing Group Limited (202418480)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident previously raised concerns about damp and mould in […]
London & Quadrant Housing Trust (202507884)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident complained about the landlord’s handling of reports […]
Sovereign Network Group (202408285)
Maladministration
Complaint: Managing Relations
Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 2-bedroom house. He has complained about […]
Freebridge Community Housing Limited (202442334)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about the condition of […]
Notting Hill Genesis (202510446)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has raised concerns about the landlord’s handling of a […]
Citizen Housing Group Limited (202341297)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident, a joint tenant, was told about upcoming regeneration […]
London Borough of Lambeth (202404320)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
London & Quadrant Housing Trust (202406939)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background From September 2023, the resident raised concerns about poor quality […]
Sanctuary Housing Association (202347034)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident complained about a leak that damaged some of the kitchen […]
Southern Housing (202435890)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December 2025 Background The resident lives in a 3-bedroom house. He raised concerns about damp […]
Golding Homes Limited (202434945)
Maladministration
Complaint: Managing Relations
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Hyde Housing Association Limited (202409621)
Maladministration
Complaint: Managing Relations
Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident complained, with the help of a representative, about […]
Wythenshawe Community Housing Group Limited (202413576)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair work following the collapse […]
Clarion Housing Association Limited (202513639)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]