Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about: The level and reasonableness of service charges and service charge increases, including a dispute about whether some charges are legally recoverable. The landlord’s response to the resident’s request for information about her service charges, including its …

The complaint is about the landlord’s handling of the residents reports of issues with: The communal front door lock. The building’s intercom system. The cleanliness of the communal area. A lift. The temperature of the building.

Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat. What the complaint is about […]

The complaint is about the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall outside her property. A defective push-to-exit button for the lower ground floor block entrance …

Decision Case ID 202342140 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background What the complaint is about The complaint is about the landlord’s […]

The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). …

The complaint is about the landlord’s handling of the resident’s reports of: Sewage blockages. An uneven driveway. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board repairs. The Ombudsman has also investigated the landlord’s complaints handling.

The resident has complained about the landlord’s handling of reports of anti-social behaviour. We have also investigated the associated complaint handling.

The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.

The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new property on medical grounds. Reported anti-social behaviour (ASB). Various repairs within the property. Reports of mould in the property.

The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination. …

The complaint is about how the landlord responded to the resident’s request for an over bath shower adaptation. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies of gas safety certificates. Handling of repairs to communal entrance doors. Response to the resident’s reports about …

The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman has also considered the landlord’s complaint handling.