Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Anchor Hanover Group (202422120)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.
Aster Group Limited (202419335)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.
Aster Group Limited (202430598)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.
Birmingham City Council (202430972)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.
Leeds City Council (202332540)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.
Magna Housing Limited (202501035)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB).
Metropolitan Thames Valley Housing (MTV) (202325331)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: A leak from the roof and guttering. The front door. The kitchen. We have also considered the landlord’s complaint handling.
Moat Homes Limited (202330131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of communal garden maintenance. We have also investigated the landlord’s complaint handling.
Raven Housing Trust Limited (202332085)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.
Stonewater Limited (202340286)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling
Stonewater Limited (202502138)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
The Guinness Partnership Limited (202500927)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.
Torus62 Limited (202449305)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
54 North Homes Limited (202502900)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202348335)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202332172)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
Abri Group Limited (202449534)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
Amplius Living (202500808)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Barnsley Metropolitan Borough Council (202401674)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.
bpha Limited (202409252)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Bromford Flagship Limited (202328690)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.
Charnwood Borough Council (202501861)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.
Clarion Housing Association Limited (202347689)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for a replacement fence, designated car parking space, and a bin store at the front of his property. Staff conduct. We …
Clarion Housing Association Limited (202402062)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen cupboards and garden gate. Complaint.
Clarion Housing Association Limited (202403493)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to a brick storage shed.
Clarion Housing Association Limited (202418132)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint.
Clarion Housing Association Limited (202443190)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the property. The landlord’s complaint handling.
East Midlands Housing Group Limited (202449137)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Estuary Housing Association Limited (202340870)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the …
GreenSquareAccord Limited (202337924)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202502565)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Haringey London Borough Council (202500917)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s:
Housing 21 (202412204)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.
Housing Solutions (202344100)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.
Hyde Housing Association Limited (202333699)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
Hyde Housing Association Limited (202404865)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
Hyde Housing Association Limited (202426785)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
Hyde Housing Association Limited (202445388)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.
Irwell Valley Housing Association Limited (202325475)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Kirklees Metropolitan Borough Council (202422118)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of pests. Reports of damp and mould. Reports of damaged items. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202336214)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy and rehousing support due to his additional needs.
Leicester City Council (202203128)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
Lewes District Council (202338493)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.
LiveWest Homes Limited (202338049)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.
London Borough of Barking and Dagenham (202431867)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer. the associated complaint.
London Borough of Barking and Dagenham (202448931)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202439436)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
London Borough of Camden Council (202452404)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.