Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Onward Homes Limited (202403318)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
The Guinness Partnership Limited (202519986)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord responded to stage 1 and stage 2 within its policy timeframes.
The Riverside Group Limited (202406793)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
Places for People Group Limited (202347611)
Maladministration
Complaint: Managing Relations
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Paragon Asra Housing Limited (202509212)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
GreenSquareAccord Limited (202513966)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she has respiratory […]
A2Dominion Housing Group Limited (202343567)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Hyde Housing Association Limited (202314832)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
Stonewater Limited (202307883)
Maladministration
Complaint: Financial
Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The resident owns and lives in an apartment within a block. The landlord is […]
Hyde Housing Association Limited (202344221)
Maladministration
Complaint: Financial
Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The lease requires the landlord to arrange buildings insurance and […]
Places for People Group Limited (202406088)
Maladministration
Complaint: Estate Management
Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident owns and lives in an apartment within a block. […]
Acis Group Limited (202324119)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident reported several issues during the defects period. When this […]
Bromsgrove District Housing Trust Limited (202517937)
Maladministration
Complaint: Managing Relations
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]
East End Homes Limited (202447180)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]
One Housing Group Limited (202422862)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident was unhappy with the progress of removing cladding […]
A2Dominion Housing Group Limited (202453484)
Maladministration
Complaint: Managing Relations
Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives on the sixth floor of a block. […]
Karbon Homes Limited (202524862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 February 2026 Background 1. The resident complained about the landlord’s handling of kitchen […]
Orbit Housing Association Limited (202315779)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date 23 February 2026 Background The resident was unhappy with ongoing damp, mould and cracks […]
Richmond Housing Partnership Limited (202501446)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
A2Dominion Housing Group Limited (202333410)
Maladministration
Complaint: Managing Relations
Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]
Citizen Housing Group Limited (202409244)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 February 2026 Background The property is a first-floor flat that the resident has occupied […]
Freebridge Community Housing Limited (202420305)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]
Great Places Housing Group Limited (202337967)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]
Raven Housing Trust Limited (202423079)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]
A2Dominion Housing Group Limited (202342333)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Jigsaw Homes Group Limited (202520290)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
One Housing Group Limited (202442815)
Partial Maladministration
Complaint: Financial
Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 February 2026 Background The resident pays a variable service charge. On 21 August […]
Stonewater Limited (202424991)
Reasonable Redress
Complaint: Old Complaints Handling categories
Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 Background The resident lived in a flat within a block of 4 flats which has […]
Clarion Housing Association Limited (202324653)
No Maladministration
Complaint: Financial
Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident’s flat is located within a building containing 2 […]
Legal and General Affordable Homes Limited (202436224)
Reasonable Redress
Complaint: For profit
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
One Manchester Limited (202335229)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335229 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background The resident’s tenancy agreement was a 12-month fixed term tenancy. […]
The Riverside Group Limited (202310728)
Maladministration
Complaint: Financial
Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident previously lived in a property let by the landlord. […]
Clarion Housing Association Limited (202444105)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 February 2026 Background The resident lives with his family in a flat. […]
Karibu Community Homes Limited (202426405)
Maladministration
Complaint: Managing Relations
Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 3 bed house. The resident lives […]
Midland Heart Limited (202327137)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327137 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a house with her 2 children. She […]
One Housing Group Limited (202424907)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a flat in a block. The […]
The Guinness Partnership Limited (202447598)
Reasonable Redress
Complaint: Financial
Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]
Torus62 Limited (202445799)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a flat. The resident complained about a leak from […]
A2Dominion Housing Group Limited (202421949)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into temporary accommodation in February 2024. She […]
Cornwall Housing Limited (202515950)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515950 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident has reported leaks, pests, damp […]
Orbit Group Limited (202412985)
Partial Maladministration
Complaint: Financial
Decision Case ID 202412985 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 February 2026 Background The resident contacted the landlord and queried a manual adjustment it […]
The Guinness Partnership Limited (202400039)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives in a 1-bedroom flat with his partner, […]
Vivid Housing Limited (202421653)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421653 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident asked the landlord for a new kitchen in April […]
Amplius Living (202422774)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422774 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom house. She has limited mobility and fibromyalgia […]
Clarion Housing Association Limited (202416534)
Maladministration
Complaint: Managing Relations
Decision Case ID 202416534 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident complained to the landlord that the heating system […]
GreenSquareAccord Limited (202343731)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. The landlord is […]
Home Group Limited (202506127)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord moved the resident to another property due to disrepair […]
Orbit Group Limited (202442428)
Maladministration
Complaint: Managing Relations
Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February 2026 Background The property is a ground floor flat in a block. Between July […]
Plus Dane Housing Limited (202500289)
Maladministration
Complaint: Estate Management
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Red Kite Community Housing Limited (202424529)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]