Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Orbit South Housing Association Limited (202005350)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
East End Homes Limited (202005303)
No Maladministration
Complaint: Managing Relations
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
Midland Heart Limited (202006003)
Mediation
The complaint concerns the landlord’s handling of a leak at the resident’s property
Notting Hill Home Ownership Limited (202002842)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Places for People Group Limited (202004070)
No Maladministration
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Southern Housing Group Limited (202000055)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The Guinness Partnership Limited (201915214)
Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Complaint: Old Property Condition migrated-2025
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (202003710)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Home Group Limited (201714878)
No Maladministration
Complaint: Managing Relations
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance …
Metropolitan Housing Trust Limited (202000359)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about delay to the landlord installing new windows at the property.
Complaint: Old Home Ownership Issues (not new build) categories
The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which affected their property.
Catalyst Housing Limited (201914610)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in. Complaint handling.
Futures Homescape Limited (202000161)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.
Home Group Limited (201904587)
No Maladministration
Complaint: Staff Training
The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating …
Sovereign Housing Association Limited (201913564)
No Maladministration
The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;
Warwickshire Rural Housing Association Limited (201913223)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
Irwell Valley Housing Association Limited (201909821)
Reasonable Redress
This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.
Karbon Homes Limited (201910780)
No Maladministration
Complaint: Estate Management
The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of …
Metropolitan Housing Trust Limited (201906814)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
Stonewater (5) Limited (201901180)
Partial Maladministration
REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Torus62 Limited (201913625)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
A2Dominion Housing Group Limited (201807216)
Partial Maladministration
Complaint: Old Property Condition categories
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for …
Hyde Housing Association Limited (201914260)
Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.
Paradigm Housing Group Limited (201916010)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling
Hyde Housing Association Limited (202003112)
Partial Maladministration
Complaint: Information and data management
The complaint is about:
Clarion Housing Association Limited (201809309)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling.
Clarion Housing Association Limited (202002867)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Hyde Housing Association Limited (202001615)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Bolton at Home Limited (202000136)
Partial Maladministration
Complaint: Old Health and Safety categories
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence …
Clarion Housing Association Limited (202002302)
Reasonable Redress
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Midland Heart Limited (202002902)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Stockport Homes Limited (202002678)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.
Thirteen Housing Group Limited (201910486)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Midland Heart Limited (201913078)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of a lack of hot water.
Places for People Homes Limited (202003224)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the …
Longhurst Group Limited (202000333)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Metropolitan Housing Trust Limited (201905797)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Aster Group Limited (202000764)
No Maladministration
Complaint: Information and data management
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Orbit Group Limited (201908727)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Southern Housing Group Limited (201915929)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the …
Bromford Housing Association Limited (201914576)
Maladministration
REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
Vivid Housing Limited (202000669)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
A2Dominion Housing Group Limited (201805079)
Maladministration
Complaint: Old Charges categories
REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]