Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
LiveWest Homes Limited (202004014)
Partial Maladministration
Complaint: Estate Management
The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her property. The Landlord’s complaint handling of this matter.
Metropolitan Housing Trust Limited (201806741)
No Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453)
Partial Maladministration
Complaint: Leaseholder
The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. The landlord’s communication in relation to a cancelled appointment following the leak. The landlord’s complaint handling of these matters.
Catalyst Housing Limited (202001847)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service provided by an operative who attended after hours to investigate the issue.
Clarion Housing Association Limited (201810771)
Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Six Town Housing Limited (202000098)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property.
Aster Group Limited (201916183)
No Maladministration
Complaint: Managing Relations
The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; …
Axiom Housing Association Limited (202002115)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.
Catalyst Housing Limited (201807134)
Maladministration
The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.
ForHousing Limited (202006822)
Maladministration
The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.
A2Dominion Homes Limited (201915585)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
This complaint is about the landlord’s response to the resident’s request for an extension to her lease.
Accord Housing Association Limited (202006726)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to information provided by the resident about her right to buy request.
Clarion Housing Association Limited (201915053)
Maladministration
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.
Guinness Housing Association Limited (202003807)
No Maladministration
Complaint: Managing Relations
The complaint refers to:
Impact Housing Association Limited (202003113)
No Maladministration
The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution by his neighbour.
Sovereign Housing Association Limited (201914045)
Reasonable Redress
Complaint: Leaseholder
The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home.
Vivid Housing Limited (202002223)
No Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202000218)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s:
East End Homes Limited (202001075)
Partial Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
One Housing Group Limited (202001423)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of …
Catalyst Housing Limited (202000443)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint refers to:
Home Group Limited (202001298)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
Metropolitan Housing Trust Limited (201907476)
Reasonable Redress
Complaint: Managing Relations
The complaint is about:
Places for People Group Limited (201902700)
Partial Maladministration
Complaint: Old Charges categories
The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s provision of information relating to the service charge; and the landlord’s handling of the …
Midland Heart Limited (202003561)
Maladministration
The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a reliable hot water supply for the period of 96 days.
A2Dominion Housing Group Limited (202001096)
Reasonable Redress
Complaint: Old Compensation categories
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
Great Places Housing Group Limited (202000780)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Thirteen Housing Group Limited (201908379)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.
Stonewater Limited (201903301)
No Maladministration
Complaint: Estate Management
The resident complains about:
Network Homes Limited (201812288)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Catalyst Housing Limited (202005511)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.
Cornwall Housing Limited (201907060)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.
Home Group Limited (201915810)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (201903897)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Hyde Housing Association Limited (201908242)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Longhurst Group Limited (202001481)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
Network Homes Limited (201916173)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; …
One Housing Group Limited (202004761)
Outside Jurisdiction
Complaint: Financial
The complaint concerns whether or not the resident is liable to pay a rent increase.
Ongo Homes Limited (202004563)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.
Salix Homes Limited (202008367)
Mediation
Complaint: Repairs
The complaint concerns the landlord’s handling of repairs at the resident’s property
Southern Housing Group Limited (201912882)
Maladministration
REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The Riverside Group Limited (202001988)
Outside Jurisdiction
Complaint: Old Charges categories
The complaint concerns whether or not the resident is liable to pay for communal heating for their property
Vivid Housing Limited (201915956)
No Maladministration
Complaint: Old Charges categories
The complaint refers to:
A2Dominion Housing Group Limited (202003911)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Catalyst Housing Limited (201912385)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of …
Catalyst Housing Limited (202001591)
Maladministration
Complaint: Old Property Condition migrated-2025
The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) …
Clarion Housing Association Limited (201915302)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Hyde Housing Association Limited (201910658)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Hyde Housing Association Limited (201914239)
Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
Metropolitan Housing Trust Limited (202000400)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.