Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
One Housing Group Limited (202001943)
No Maladministration
Complaint: Old Property Condition categories
REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
A2Dominion Housing Group Limited (202001158)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she owns a property in, in order to progress the sale of the property the handling of a safeguarding referral
Flagship Housing Group Limited (201915211)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at the property. The resident’s tenancy being transferred from one housing provider to another without his knowledge. The landlord’s …
Guinness Housing Association Limited (202005343)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s property. The level of compensation offered by the landlord’s insurance provider for the damage caused by the leak.
Hyde Housing Association Limited (202001070)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary wall separated in the middle by an electric substation The landlord’s response to the resident’s request for works to the …
Metropolitan Housing Trust Limited (202000069)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s concerns regarding fire safety Response to the resident’s concerns regarding service charges for fire safety and maintenance Complaint handling
Wandle Housing Association Limited (201909394)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal areas. The handling of the resident’s complaint.
A2Dominion Housing Group Limited (202007934)
Maladministration
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint …
Complaint: Old Property Condition categories
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Complaint: Old Compensation categories
The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower doors.
Thames Valley Housing Association Limited (202001339)
No Maladministration
Complaint: Old Moving to a Property categories
The complaint is about:
Bernicia Group Limited (201905757)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to reports of Antisocial Behaviour (ASB), in particular, noise nuisance and sound transference and its subsequent complaint handling.
Clarion Housing Association Limited (202005810)
Partial Maladministration
The complaint is about the landlord’s:
Croydon Churches Housing Association Limited (202001549)
Partial Maladministration
Complaint: Old Compensation categories
This complaint is about the following issues: The landlord’s handling of leaks to a neighbouring property, including its handling of a forced entry into the resident’s property and the changing of the keys, and the way it communicated with the …
Flagship Housing Group Limited (202005674)
Maladministration
Complaint: Financial
The resident complained about the landlord’s response:
Gentoo Group Limited (201817178)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours.
Southern Housing Group Limited (202007148)
No Maladministration
The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be reduced to two weeks, following her reports of ASB and communal repairs.
Aldwyck Housing Group Limited (201907614)
Partial Maladministration
Complaint: Financial
The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Catalyst Housing Limited (202002366)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Pine Court Housing Association Limited (202001625)
No Maladministration
Complaint: Old Charges categories
The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the landlord to the resident while problems with his rent account were resolved.
Shepherds Bush Housing Association Limited (202009257)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair.
Thames Valley Housing Association Limited (201904274)
Outside Jurisdiction
Complaint: Estate Management
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
Wakefield And District Housing Limited (202005491)
No Maladministration
The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded by the landlord.
Hyde Housing Association Limited (202006083)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Paragon Asra Housing Limited (202005054)
Outside Jurisdiction
Complaint: Information and data management
The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration certificate for the solar panels at the property.
Cottsway Housing Association Limited (201914012)
No Maladministration
The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed prior to seeking its permission.
Grand Union Housing Group Limited (201913972)
Maladministration
Complaint: Case Review
The complaint is about the landlord’s response to the resident’s report of disrepair in the property, primarily: The dormer windows not fitted correctly, allowing water ingress into his flat when open; The water leak into his flat; The front and …
Clarion Housing Association Limited (201906262)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation for this.
Clarion Housing Association Limited (201901347)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to reports of: broken paving slabs; defective street lighting; and complaint handling.
Home Group Limited (201915622)
Mediation
Complaint: Estate Management
The resident complained about how the landlord handled their:
One Housing Group Limited (202000092)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s request for information about the cladding on the building she resides in, to enable her to complete the sale of her shared-ownership home.
Vivid Housing Limited (202008502)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.
Catalyst Housing Limited (201910076)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s decision not to change the resident’s housing transfer band.
Co-op Homes (South) Limited (202002121)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is regarding the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by his neighbour.
LiveWest Homes Limited (202001701)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and gas Use of Personal Data Current kitchen condition
The Riverside Group Limited (202006171)
No Maladministration
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Clarion Housing Association Limited (202003544)
Partial Maladministration
Complaint: Financial
The complaint refers to: The landlord’s administration of the resident’s rent account. The resident’s concerns in relation to a repair needed to her stairs.
Home Group Limited (202000698)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property.
Red Kite Community Housing Limited (202006090)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s decision regarding its liability and responsibility for repairs to the downstairs toilet and the conservatory the landlord’s response to the residents’ complaint about the customer service they received.
Clarion Housing Association Limited (202002439)
No Maladministration
Complaint: Old Compensation categories
The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by it to resolve these matters. The landlord’s response to the resident’s request for compensation for the damage to his personal …
Hyde Housing Association Limited (202001296)
Maladministration
Complaint: Old Health and Safety categories
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
Moat Housing Group Limited (202008169)
Reasonable Redress
The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.
Salix Homes Limited (202007611)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about: The resident’s concerns about the landlord’s asbestos removal works’ planning, necessity, and completion without his permission. The landlord’s response to the resident’s request to make good the damage in his toilet room following asbestos removal works.
The Riverside Group Limited (202001482)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: the landlord’s response to the resident’s reports of leaks into his property, including the conduct of its staff and damage to the property and his appliances; and the landlord’s handling of the resident’s complaints.
Clarion Housing Association Limited (202000084)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the property’s electrical supply.
Clarion Housing Association Limited (202002244)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated formal complaint.
Walsall Housing Group Limited (202006506)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s rehousing application.
One Vision Housing Limited (202003683)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s decision not to allow partition of the rear garden at the property.
Thirteen Housing Group Limited (202000580)
Outside Jurisdiction
Complaint: Old Charges categories
The complaint is about the landlord increasing the resident’s service charge.
Chorus Homes Group Limited (202004390)
No Maladministration
Complaint: Information and data management
The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication with the Resident. The Landlord’s response to the Resident’s concerns about the storage and removal of his personal data. The …