Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
LiveWest Homes Limited (202004865)
Outside Jurisdiction
REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
Metropolitan Housing Trust Limited (202000692)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The landlord’s response to the resident’s request for maintenance and cyclical works at the property.
The Cambridge Housing Society Limited (202004227)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s response to the resident’s reports about the conduct of its staff.
The Riverside Group Limited (201915347)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s response to his reports of issues with the general cleanliness of the bin store and communal hallway, a broken communal door, maintenance of the car park and noise nuisance from the property above. …
Vivid Housing Limited (202005614)
No Maladministration
REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Housing Trust Limited (202004538)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; associated formal complaint.
bpha Limited (202002074)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.
Gloucester City Homes Limited (201916109)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to respond to a leak and the resulting remedial works The landlord took too long to remove …
Wakefield And District Housing Limited (202000248)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Yorkshire Housing Limited (201914633)
No Maladministration
REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (201905292)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply …
Believe Housing Limited (202005049)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s response to repairs throughout their property.
Clarion Housing Association Limited (202001660)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s:
Karbon Homes Limited (202002192)
Outside Jurisdiction
Complaint: Old Charges categories
REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]
Network Homes Limited (202001328)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing construction in the neighboring property; the resident’s reports of disrepair to security gates and doors at the property; the resident’s …
Orbit Group Limited (201905931)
Maladministration
Complaint: Old Property Condition categories
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
Orbit Group Limited (202004242)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of remedial works to the bathroom .
Paragon Asra Housing Limited (201912355)
No Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Shepherds Bush Housing Association Limited (201815545)
Partial Maladministration
REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Stockport Homes Limited (202001435)
No Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres from the landlord’s refurbishment works on the street.
Thirteen Housing Group Limited (202000917)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.
Westlea Housing Association Limited (201911525)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of:
East Midlands Housing Group Limited (202001018)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s response to his reports of damp and mould in the property.
Jigsaw Homes Group Limited (201910414)
Reasonable Redress
Complaint: Old Landlord Advice migrated-2025
The resident complains about the landlord’s response to his requests for CCTV footage.
The Guinness Partnership Limited (201900772)
No Maladministration
Complaint: Case Review
The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.
Trafford Housing Trust Limited (201914651)
Reasonable Redress
The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.
Tuntum Housing Association Limited (202000313)
No Maladministration
Complaint: Managing Relations
The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of …
Catalyst Housing Limited (201905894)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.
Clarion Housing Association Limited (201913880)
Maladministration
Complaint: Leaseholder
The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint.
Metropolitan Housing Trust Limited (202007488)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property without her permission.
Moat Housing Group Limited (202001648)
Outside Jurisdiction
Complaint: Managing Relations
REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Paragon Asra Housing Limited (202005271)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.
Stonewater (2) Limited (201912877)
Partial Maladministration
The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration at the property.
Equity Housing Group Limited (201902020)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to replace the windows at the property. The complaint is also about the landlord’s complaint handling.
Peabody Enterprises Limited (202005167)
Reasonable Redress
Complaint: Managing Relations
REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The Riverside Group Limited (201909268)
Maladministration
Complaint: Old Property Condition categories
The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.
Gentoo Group Limited (202000538)
No Maladministration
Complaint: Old Property Condition categories
This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to her property.
Clarion Housing Association Limited (202003506)
Maladministration
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Clarion Housing Association Limited (201906498)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Home Group Limited (201904586)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.
Home Group Limited (202005646)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.
Hyde Housing Association Limited (201909494)
No Maladministration
Complaint: Financial
The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be …
Bromford Housing Group Limited (201903619)
No Maladministration
Complaint: Old Outside HOS Jurisdiction categories
The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling
Hexagon Housing Association Limited (201914551)
Maladministration
REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Network Homes Limited (201900298)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint is about:
Connexus Housing Limited (202001558)
Mediation
Complaint: Old Estate Management categories
REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
Grand Union Housing Group Limited (202006565)
No Maladministration
The complaint is about the landlord’s decision not to replace the resident’s carpet.
Mosscare St. Vincent’s Housing Group Limited (202003392)
No Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.
One Vision Housing Limited (201913423)
No Maladministration
REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]