Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Clarion Housing Association Limited (202000800)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Cottsway Housing Association Limited (202012186)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Islington and Shoreditch Housing Association Limited (201816716)
Maladministration
REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Network Homes Limited (202001202)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Thames Valley Housing Association Limited (202003011)
Reasonable Redress
Complaint: Managing Relations
The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.
Orbit Group Limited (202006176)
Mediation
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Southern Housing Group Limited (201907709)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour
Torus62 Limited (202008955)
Mediation
Complaint: Old Property Condition categories
The resident has complained about the landlord’s handling of the repair to their toilet.
Wythenshawe Community Housing Group (2) Limited (202007860)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in …
A2Dominion Homes Limited (202010262)
Mediation
Complaint: Old Compensation categories
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
A2Dominion Housing Group Limited (201911231)
No Maladministration
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
Midland Heart Limited (202005414)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Whitefriars Housing Group Limited (201916116)
Partial Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (201905377)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal complaint;
Poplar Housing And Regeneration Community Association Limited (201910835)
Reasonable Redress
The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged personal effects.
Sovereign Housing Association Limited (201907579)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The cooker at the property. The electrics at the property. The permanence of her occupation at the property. Water ingress at …
Gateway Housing Association Limited (202000681)
Partial Maladministration
Complaint: Old Charges categories
The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests for information about the electricity meters.
Metropolitan Housing Trust Limited (202004074)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her neighbour; and complaints handling.
Rochdale Boroughwide Housing Limited (202002793)
Partial Maladministration
Complaint: Old Property Condition categories
The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the installation of a Positive Input Ventilation (PIV) unit and the cost associated with running the same.
Aster Group Limited (202005514)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding.
Clarion Housing Association Limited (202008288)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial behaviour (“ASB”) by her neighbours. the resident’s concerns regarding the conduct of the landlord’s staff.
Cornwall Housing Limited (202001647)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the landlord’s handling of a repair to the resident’s ceiling. the landlord’s administration of the resident’s rent account. the landlord’s response to the resident’s report of the property being unsuitable for her. the landlord’s handling of …
Hastoe Housing Association Limited (202007770)
No Maladministration
Complaint: Managing Relations
The complaint is about:
LiveWest Homes Limited (202011688)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s decision to re-charge the resident for the cost of a door due to the installation of a cat flap.
Longhurst Group Limited (202002014)
Mediation
Complaint: Old Occupancy Rights categories
The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home.
Metropolitan Housing Trust Limited (201817108)
Maladministration
The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of a potential gas and carbon monoxide leak, and its communication.
The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered does not fully compensate for historical high electricity costs they incurred.
Metropolitan Housing Trust Limited (202006931)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling.
Midland Heart Limited (201916075)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.
Orbit Group Limited (202009846)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s decision to remove CCTV at the property.
Bromford Housing Group Limited (202000734)
Outside Jurisdiction
Complaint: Old Compensation categories
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Four Housing Group Limited (202008720)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of …
Moat Homes Limited (202009700)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s response to concerns the resident raised about a sales clause in their lease.
The Guinness Partnership Limited (202003383)
Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
Hackney Housing Co-operative Limited (201816318)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their landlord. The complaint concerns the landlord’s handling of repairs and damp issues in the property.
Metropolitan Housing Trust Limited (202005064)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: response to the resident’s reports of no heating in her property, response to the resident’s report of damp and mould in the bathroom of the property, handling of the associated complaint.
Midland Heart Limited (202007704)
Reasonable Redress
The complaint refers to: The landlord’s administration of the resident’s rent account.
Thirteen Housing Group Limited (201915406)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s response to reports of pest infestation.
LiveWest Homes Limited (202011478)
Partial Maladministration
Complaint: Old Compensation categories
The resident complains about: the landlord’s offer of compensation for damage to personal belongings following a leak at his property. the replacement of his bathroom and the impact this had on him.
Clarion Housing Association Limited (202002871)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s:
Southway Housing Trust (Manchester) Limited (202011705)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. the associated formal complaint.
Waterloo Housing Group Limited (202006058)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint.
English Rural Housing Association Limited (202006486)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property.
Orbit Group Limited (201912974)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201912974 Orbit Group Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Plus Dane Housing Group Limited (202004136)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]
The Riverside Group Limited (201909546)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of repairs to the resident’s front and back doors.
Clarion Housing Association Limited (201910698)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to reports of repairs at the property. The landlord’s response to reports of the build-up of litter around the building and car park. The landlord’s refusal to compensate the resident for the increase …
Clarion Housing Association Limited (201912335)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling.
Gentoo Group Limited (201813223)
Maladministration
The complaint is about the landlord’s request for the resident to carry out repair works to the property within two days, before she could move to a different property.
LiveWest Homes Limited (201912691)
No Maladministration
Complaint: Financial
REPORT COMPLAINT 201912691 LiveWest Homes Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]