Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Portal Housing Association Limited (202004183)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s concerns regarding the standard of service provided under the grounds maintenance contract. The landlord’s complaint handing.
Prospect Housing Limited (201811550)
Partial Maladministration
Complaint: Financial
The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property in 2017. How the licensor handled reports about the adequacy of the heating in the property.
Stonewater Limited (202003545)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
The Riverside Group Limited (201911171)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to the kitchen, at his own expense, due to the poor quality of workmanship of the landlord.
Hexagon Housing Association Limited (201912731)
No Maladministration
Complaint: Managing Relations
The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised by the resident that were not addressed as a formal complaint through the landlord’s complaints procedure.
Waterloo Housing Group Limited (201912756)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange to go ahead due to the condition of the property. Response to the resident’s repair requests. Complaint handling. The Ombudsman’s …
Gloucester City Homes Limited (202007410)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and maintenance in the communal areas. administration of service charges and requests for information …
Moat Housing Group Limited (201816242)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s:
Clarion Housing Association Limited (202005632)
Partial Maladministration
The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s requests for information regarding his service charges. The landlord’s complaint handling.
Gentoo Group Limited (202008584)
No Maladministration
Complaint: Information and data management
The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. The resident’s concerns that the landlord has labelled him as ‘dangerous’. The resident’s concerns related to the landlord’s use of …
Platform Housing Group Limited (202012060)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his …
A2Dominion Housing Group Limited (201905765)
Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
Network Homes Limited (201816050)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
Hexagon Housing Association Limited (202004092)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.
Wakefield And District Housing Limited (202007963)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s calculation of rent under the social rent reduction.
Sovereign Housing Association Limited (202003404)
Reasonable Redress
The complaints are about:
Bromsgrove District Housing Trust Limited (202010431)
Reasonable Redress
Complaint: Financial
The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second …
LiveWest Homes Limited (202002475)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s request to purchase her property:
One Housing Group Limited (202014479)
Outside Jurisdiction
Complaint: Financial
The complaint is about the increase of service charges.
Paradigm Housing Group Limited (202001369)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Southern Housing Group Limited (202010510)
Maladministration
Complaint: Information and data management
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint …
Hastoe Housing Association Limited (202006085)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.
Irwell Valley Housing Association Limited (201915656)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and staff conduct complaint handling
Midland Heart Limited (202002033)
Partial Maladministration
Complaint: Information and data management
The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of the associated complaint.
Network Homes Limited (202004188)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about:
Notting Hill Home Ownership Limited (202004800)
No Maladministration
Complaint: Financial
The complaint concerns the landlord’s handling of the resident’s outstanding arears.
Platform Housing Group Limited (202009610)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
Sovereign Housing Association Limited (202001875)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
One Housing Group Limited (202000109)
Partial Maladministration
Complaint: Financial
The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the …
Orbit Housing Association Limited (201914078)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about:
Wandle Housing Association Limited (201911095)
No Maladministration
The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Clarion Housing Association Limited (202004595)
No Maladministration
Complaint: Moving/Buying/Selling Home
REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Futures Housing Group Limited (202004109)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint.
Longhurst Group Limited (201906862)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.
Metropolitan Housing Trust Limited (201915499)
Reasonable Redress
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated complaint handling.
Metropolitan Housing Trust Limited (202008511)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to the communal door; reports of littering around the property; associated formal complaint.
One Housing Group Limited (202014275)
Outside Jurisdiction
Complaint: Financial
The complaint is about the level of rent at the property.
Cottsway Housing Association Limited (202000991)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden and restricting natural light to her property. The landlord’s handling of the associated complaint.
LiveWest Homes Limited (202010159)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of her request to install a wood burning stove at her property.
Midland Heart Limited (202013436)
Mediation
Complaint: Old Property Condition migrated-2025
The landlord’s response to reports of a leak.
Notting Hill Home Ownership Limited (202004931)
Partial Maladministration
Complaint: Financial
The complaint is about the following issues: The landlord’s response to reports of issues with the heating and hot water system, in particular, its handling of a water outage in January 2020. The landlord’s handling of heating and hot water …
Poplar Housing And Regeneration Community Association Limited (202011305)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the same type that had been provided to neighbours, and its communication with her when she raised these concerns.
A2Dominion Housing Options Limited (202004155)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to her carpet; the related complaint.
Cobalt Housing Limited (202009114)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s reports about the conduct of operatives visiting the property.
Longhurst Group Limited (202001266)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.
Complaint: Moving/Buying/Selling Home
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
Bromford Housing Association Limited (202001208)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint.
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.
Plus Dane Housing Limited (202007788)
Outside Jurisdiction
Complaint: Estate Management
The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.