Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Catalyst Housing Limited (202001741)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.
Karbon Homes Limited (202016566)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about: The landlord’s handling of the kitchen replacement. The landlord’s handling of thier concerns about its Health & Safety and Covid guidance adherence. The landlord’s response to thier request for compensation.
One Manchester Limited (202009682)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance.
Raven Housing Trust Limited (202008210)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s reports of repair to an aerial. Response to reports from the landlord’s contractor of abusive behaviour by the resident. Complaint handling.
The Riverside Group Limited (202011970)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her external gas supply to the property. The landlord’s handling of the associated complaint.
Home Group Limited (202013788)
Reasonable Redress
Complaint: Information and data management
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
The Riverside Group Limited (202013603)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a …
Aster Group Limited (202004941)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase.
Hyde Housing Association Limited (201913216)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Plus Dane Housing Group Limited (202006214)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request for a bath to be installed at her previous address; the resident’s request to be re-housed; the resident’s reports of …
The Riverside Group Limited (202007063)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to concerns that were raised about staff conduct.
Apna Ghar Housing Association Limited (202005601)
Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of the resident’s reports of a damaged door in September 2020. The landlord’s complaints handling. The landlord’s decision to recharge the …
Clarion Housing Association Limited (202009259)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
GreenSquare Group Limited (202008527)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request …
Midland Heart Limited (202003239)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak …
One Housing Group Limited (202002660)
Maladministration
Complaint: Financial
The complaint is about:
Sovereign Housing Association Limited (202004908)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25 August 2020.
LiveWest Homes Limited (202006530)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about:
Croydon Churches Housing Association Limited (202007420)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
South Cheshire Housing Society Limited (201909783)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance.
Paragon Asra Housing Limited (201914106)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp.
Metropolitan Housing Trust Limited (202004789)
Partial Maladministration
Complaint: Information and data management
The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. her Subject Access Request. the issues with her boiler affecting her health. the associated complaint.
Metropolitan Housing Trust Limited (202009065)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of:-
Paragon Asra Housing Limited (201911811)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint.
Shepherds Bush Housing Association Limited (201914164)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
The Guinness Partnership Limited (201911472)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period required by the landlord before the resident left the property, as well as the rent payable during this period. The …
Clarion Housing Association Limited (202010520)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hyde Housing Association Limited (202012113)
Maladministration
Complaint: Managing Relations
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Gentoo Group Limited (202008205)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Paragon Asra Housing Limited (202005466)
Mediation
The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property.
Clarion Housing Association Limited (202013429)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property.
Together Housing Association Limited (202006550)
No Maladministration
Complaint: Financial
The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that resulted from this. Outstanding repairs to the bathroom extractor fan and living room/bedroom window opening system in the …
Clarion Housing Association Limited (202009303)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom rather than a two-bedroom house. request for a rent refund in view of this. concern that she had raised this …
Clarion Housing Association Limited (202013071)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Hyde Housing Association Limited (201913411)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.
One Housing Group Limited (202007192)
Partial Maladministration
Complaint: Estate Management
The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the property. The effect of the ongoing issue of the water leak on the health of the resident. the landlord’s response …
A2Dominion Housing Group Limited (201908032)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling.
Hyde Housing Association Limited (202003230)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
One Housing Group Limited (201910740)
No Maladministration
Complaint: Estate Management
The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s historical concerns with the communal garden.
One Housing Group Limited (202006022)
Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s response to residents’ reports about: Disrepair to bedroom and conservatory windows and the subsequent mould issue. The landlord’s complaints handling.
Orbit Group Limited (202001893)
Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an acknowledged delay in completing a repair to a leak in the roof. The level of compensation for the acknowledged delay …
Paragon Asra Housing Limited (202000312)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Poplar Housing And Regeneration Community Association Limited (202008662)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development …
Southern Housing Group Limited (202003355)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
The Riverside Group Limited (202014886)
Mediation
Complaint: Health and Safety (inc. building safety)
The complaint is about the level of compensation the landlord offered following a fire alarm repair.
Walsall Housing Group Limited (202004709)
No Maladministration
Complaint: Financial
The complaint is about:
Broadacres Housing Association Limited (202002804)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbours. The report will also address the landlord’s handling of the complaint.
Clarion Housing Association Limited (202008803)
Reasonable Redress
Complaint: Financial
This complaint is about the landlord handling of a refund on the resident’s rent account.
Hyde Housing Association Limited (201912702)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s:
Metropolitan Housing Trust Limited (202010100)
Reasonable Redress
Complaint: Financial
The complaint refers to: The landlord’s administration of the resident’s rent account.