Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Clarion Housing Association Limited (201908255)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202002914)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Clarion Housing Association Limited (202005579)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Home Group Limited (202010713)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
Accent Housing Limited (202010148)
No Maladministration
Complaint: Estate Management
The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to …
Notting Hill Home Ownership Limited (202001071)
No Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about:
Aster Group Limited (202010147)
No Maladministration
Complaint: Old Estate Management categories
The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.
Believe Housing Limited (202009933)
Partial Maladministration
Complaint: Applicant
The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The …
Clarion Housing Association Limited (202004507)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
GreenSquareAccord Limited (202013559)
Mediation
Complaint: Health and Safety (inc. building safety)
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
Home Group Limited (201914309)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of multiple repairs to the resident’s property in 2016 to 2018. The landlord’s handling of multiple repairs to the resident’s property …
Home Group Limited (202008927)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social …
LiveWest Homes Limited (202010096)
Partial Maladministration
Complaint: Old Charges categories
The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. The landlord's handling of the resident’s requests to staircase the property. The landlord’s complaint handling. The amount of overcharged rent …
Midland Heart Limited (201916194)
Partial Maladministration
The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB made against her. This Service will also investigate the landlord’s complaints handling.
Paragon Asra Housing Limited (202008426)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.
Sovereign Housing Association Limited (202005006)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident.
Women’s Pioneer Housing Limited (202003638)
No Maladministration
The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to increase the resident’s service charge. The Ombudsman has also considered the landlord’s handling of …
Aspire Housing Limited (202008253)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the resident’s concerns about the communal doors, car park gate and the building’s ventilation system.
Clarion Housing Association Limited (201910091)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721)
Reasonable Redress
Complaint: Applicant
This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing …
Ocean Housing Limited (202001833)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the property in 2017 at the time of the resident’s first RTB application.
Orbit Group Limited (201906190)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southern Housing Group Limited (201915218)
Partial Maladministration
Complaint: Old Charges categories
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, …
Catalyst Housing Limited (202003309)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.
Community Gateway Association Limited (202002560)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of an asbestos survey at the resident’s property during the Covid-19 pandemic; Complaint handling.
Great Places Housing Group Limited (201913746)
Maladministration
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Karbon Homes Limited (201906063)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.
Midland Heart Limited (202000360)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
Orbit Group Limited (201912684)
Mediation
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Clarion Housing Association Limited (202000626)
Partial Maladministration
Complaint: Financial
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer …
Cotman Housing Association Limited (201914754)
No Maladministration
Complaint: Financial
In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the resident for damages caused by a boiler leak in January 2019. The resident is charged a different amount to other …
A2Dominion Housing Group Limited (201914932)
Reasonable Redress
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Orbit Group Limited (202002942)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Cross Keys Homes Limited (202003275)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional …
Network Homes Limited (202007379)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties.
Red Kite Community Housing Limited (201915237)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The upgrade work to the electrics. The asbestos removal. The handling of a decant. The lack of a damp-proof …
Walsall Housing Group Limited (202000914)
No Maladministration
Complaint: Estate Management
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the …
Gentoo Group Limited (202006624)
Reasonable Redress
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had …
Notting Hill Home Ownership Limited (202001957)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
Incommunities Limited (202011217)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.
Jigsaw Homes Group Limited (202007735)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Complaint: Estate Management
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Orbit Housing Association Limited (201910103)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Wythenshawe Community Housing Group (2) Limited (202006965)
Reasonable Redress
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Croydon Churches Housing Association Limited (202003675)
No Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of:
Hyde Housing Association Limited (202005895)
Maladministration
The landlord’s response to the resident’s report of disrepair to the roof.
Cotman Housing Association Limited (201909104)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe leak; associated formal complaint.
Home Group Limited (202003709)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her neighbour. The landlord’s associated complaint handling.
One Housing Group Limited (202005806)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.