Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,795 of 16,227 decisions matching "council"

Oxford City Council (202512026) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up […]
Case 202512026 · 27 Mar 2026
West Northamptonshire Council (202529663) Maladministration
Complaint: Managing Relations
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Case 202529663 · 20 Mar 2026
Woking Borough Council (202347827) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
Case 202347827 · 27 Feb 2026
Arun District Council (202501093) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident complained that the landlord failed […]
Case 202501093 · 24 Feb 2026
Bristol City Council (202324241) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Case 202324241 · 24 Feb 2026
Southwark Council (202408002) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives by himself. Both him and […]
Case 202408002 · 24 Feb 2026
Norwich City Council (202421241) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Case 202421241 · 23 Feb 2026
Oxford City Council (202517957) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Case 202517957 · 23 Feb 2026
Basildon Borough Council (202335067) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Case 202335067 · 20 Feb 2026
London Borough of Camden Council (202320005) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
Case 202320005 · 19 Feb 2026
Nottingham City Council (202526041) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code).
Case 202526041 · 19 Feb 2026
Basildon Borough Council (202444059) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]
Case 202444059 · 17 Feb 2026
Southwark Council (202403106) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident first reported issues with the smell […]
Case 202403106 · 17 Feb 2026
Eastbourne Borough Council (202418573) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing and […]
Case 202418573 · 16 Feb 2026
Gateshead Metropolitan Borough Council (202424550) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident is the leaseholder of a […]
Case 202424550 · 16 Feb 2026
Sheffield City Council (202432792) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in […]
Case 202432792 · 16 Feb 2026
Birmingham City Council (202526561) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The property is a 2-bedroom flat on the top floor of […]
Case 202526561 · 13 Feb 2026
Birmingham City Council (202444007) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Case 202444007 · 12 Feb 2026
Bristol City Council (202332077) Maladministration
Complaint: Managing Relations
Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a property with a […]
Case 202332077 · 10 Feb 2026
Harlow District Council (202522709) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives with her partner and […]
Case 202522709 · 10 Feb 2026
Southwark Council (202434183) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Case 202434183 · 10 Feb 2026
Basildon Borough Council (202344102) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
Case 202344102 · 9 Feb 2026
Birmingham City Council (202524388) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 February 2026 Background The resident lives in a mid-terraced bungalow. […]
Case 202524388 · 9 Feb 2026
Southampton City Council (202318910) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Case 202318910 · 9 Feb 2026
Southwark Council (202451019) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 February 2026 Background The resident lives in a maisonette. A communal district […]
Case 202451019 · 9 Feb 2026
Southwark Council (202451951) Maladministration
Complaint: Managing Relations
Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]
Case 202451951 · 9 Feb 2026
Nottingham City Council (202322833) No Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported issues with the bedroom and living room doors on […]
Case 202322833 · 6 Feb 2026
City of Lincoln Council (202448151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
Case 202448151 · 5 Feb 2026
London Borough of Camden Council (202429434) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to maladministration.
Case 202429434 · 2 Feb 2026
London Borough of Camden Council (202513249) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
Case 202513249 · 2 Feb 2026
Sandwell Metropolitan Borough Council (202406753) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
Case 202406753 · 2 Feb 2026
Basildon Borough Council (202451868) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
Case 202451868 · 30 Jan 2026
City of Doncaster Council (202519515) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]
Case 202519515 · 30 Jan 2026
London Borough of Camden Council (202522015) Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
Case 202522015 · 30 Jan 2026
Arun District Council (202524839) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background At the time of the complaint, the […]
Case 202524839 · 29 Jan 2026
City of Westminster Council (202409414) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Case 202409414 · 29 Jan 2026
Darlington Borough Council (202452047) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
Case 202452047 · 29 Jan 2026
Medway Council (202423533) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property […]
Case 202423533 · 29 Jan 2026
Newcastle City Council (202330820) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background In December 2022 the resident applied to […]
Case 202330820 · 29 Jan 2026
Basildon Borough Council (202515324) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 January 2026 Background The leaseholder does not live in the property. […]
Case 202515324 · 28 Jan 2026
Birmingham City Council (202448332) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident said he experienced antisocial behaviour […]
Case 202448332 · 28 Jan 2026
East Devon District Council (202500373) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Case 202500373 · 28 Jan 2026
City of Lincoln Council (202513116) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
Case 202513116 · 27 Jan 2026
City of Westminster Council (202336425) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 27 January 2026 Background The resident has a 5 year flexible tenancy. She […]
Case 202336425 · 27 Jan 2026
Dudley Metropolitan Borough Council (202418280) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Case 202418280 · 27 Jan 2026
Barnsley Metropolitan Borough Council (202506461) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The landlord moved the resident into […]
Case 202506461 · 26 Jan 2026
Canterbury City Council (202339997) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident is a secure tenant by […]
Case 202339997 · 26 Jan 2026
Fareham Borough Council (202417935) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 January 2026 Background The property is a mid-terraced house. The landlord described the walls […]
Case 202417935 · 26 Jan 2026
Mansfield District Council (202527837) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Case 202527837 · 26 Jan 2026
Barnsley Metropolitan Borough Council (202431978) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Case 202431978 · 23 Jan 2026