Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Islington (202448147)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident has raised concerns about noise […]
London Borough of Hammersmith and Fulham (202316026)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
Royal Borough Of Greenwich (202337916)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in […]
London Borough of Lewisham (202527711)
Partial Maladministration
Complaint: Financial
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
Woking Borough Council (202347827)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
London Borough of Tower Hamlets (202331397)
Maladministration
Complaint: ASB/Abuse/Nuisance
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
London Borough of Hammersmith and Fulham (202342558)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
London Borough of Hillingdon (202402273)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom […]
London Borough of Lambeth (202319330)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
London Borough of Waltham Forest (202312763)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The leaseholder complained in 2022 that […]
London Borough of Hammersmith and Fulham (202322934)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident complained that […]
London Borough of Lambeth (202425244)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
Basildon Borough Council (202335067)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
London Borough of Camden Council (202320005)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
London Borough of Lambeth (202331345)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
London Borough of Islington (202327699)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in its response.
London Borough of Lewisham (202441034)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441034 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 February 2026 Background The resident is the leaseholder of a […]
Basildon Borough Council (202444059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]
London Borough of Barnet (202335209)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]
Eastbourne Borough Council (202418573)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident raised concerns about the pointing and […]
Gateshead Metropolitan Borough Council (202424550)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 February 2026 Background The resident is the leaseholder of a […]
London Borough of Lambeth (202520647)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives with her 5 children. […]
London Borough of Hammersmith and Fulham (202321886)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
London Borough of Islington (202412905)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays in reaching a resolution. It also did not address all the issues raised which was not in line with its policy.
London Borough of Lambeth (202401051)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The resident complained that an appointment was booked for […]
Royal Borough Of Greenwich (202404580)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident’s complaint relates to the […]
London Borough of Croydon (202416544)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported that someone was […]
London Borough of Lambeth (202347067)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
London Borough of Lambeth (202344328)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
London Borough of Newham (202328922)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident reported damp and mould […]
Basildon Borough Council (202344102)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
London Borough of Barnet (202425854)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident told the landlord that […]
London Borough of Lambeth (202329834)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident is elderly and was […]
Rochdale Boroughwide Housing Limited (202402942)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported experiencing problems with repairs to her property since […]
London Borough of Newham (202448284)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
London Borough of Tower Hamlets (202400211)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Royal Borough Of Greenwich (202330458)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met the required timescale at stage 2.
Royal Borough Of Greenwich (202423535)
Maladministration
Complaint: Local Authority / ALMO or TMO
There were unnecessary delays in the landlord’s handling of the complaint which caused the resident significant time, trouble, and inconvenience in chasing a response to her concerns. The landlord acknowledged the delays but it did not put things right.
Royal Borough Of Greenwich (202432004)
Maladministration
Complaint: Managing Relations
Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 February 2026 Background The resident has physical disabilities and some […]
London Borough of Camden Council (202429434)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord’s stage 2 response was slightly delayed. However, we do not consider this a failure which would amount to maladministration.
London Borough of Camden Council (202513249)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
London Borough of Croydon (202518995)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
London Borough of Ealing (202325804)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The landlord has vulnerabilities for the […]
London Borough of Lambeth (202440644)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
Sandwell Metropolitan Borough Council (202406753)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 February 2026 Background The resident complained to the landlord about […]
Basildon Borough Council (202451868)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
London Borough of Camden Council (202522015)
Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
London Borough of Hammersmith and Fulham (202226285)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
London Borough of Hammersmith and Fulham (202521839)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
London Borough of Hounslow (202413509)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The landlord agreed to assign the […]