Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,955 of 16,227 decisions matching "borough"

Sandwell Metropolitan Borough Council (201912989) Maladministration
Complaint: Information and data management
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
Case 201912989 · 23 Dec 2020
Brentwood Borough Council (201915056) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord handled a boundary issue relating to the resident’s property.
Case 201915056 · 22 Dec 2020
Swindon Borough Council (201916176) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.
Case 201916176 · 16 Dec 2020
Basildon Borough Council (202002986) Reasonable Redress
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Case 202002986 · 15 Dec 2020
London Borough of Hackney (202001866) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Case 202001866 · 7 Dec 2020