Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,685 of 16,227 decisions matching "tenancy"
London Borough of Islington (202448147)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident has raised concerns about noise […]
Peabody Trust (202347731)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident lives in property that has been split into flats. They have […]
London & Quadrant Housing Trust (202517130)
Maladministration
Complaint: Managing Relations
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
London Borough of Hammersmith and Fulham (202316026)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
Metropolitan Thames Valley Housing (MTV) (202346688)
Maladministration
Complaint: Managing Relations
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Onward Homes Limited (202403318)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
The Riverside Group Limited (202406793)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
Places for People Group Limited (202347611)
Maladministration
Complaint: Managing Relations
Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lived in a ground floor flat and reported […]
Royal Borough Of Greenwich (202337916)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in […]
Paragon Asra Housing Limited (202509212)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives with her partner. She has several long‑term health […]
GreenSquareAccord Limited (202513966)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she has respiratory […]
West Northamptonshire Council (202529663)
Maladministration
Complaint: Managing Relations
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
London & Quadrant Housing Trust (202340712)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
A2Dominion Housing Group Limited (202343567)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident had an ongoing dispute with her neighbour for several […]
Hyde Housing Association Limited (202314832)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
London Borough of Lewisham (202527711)
Partial Maladministration
Complaint: Financial
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
Woking Borough Council (202347827)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
Notting Hill Genesis (202327302)
Reasonable Redress
Complaint: Financial
Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident brought her case to our Service after receiving no […]
London Borough of Tower Hamlets (202331397)
Maladministration
Complaint: ASB/Abuse/Nuisance
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
Arun District Council (202501093)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident complained that the landlord failed […]
Bristol City Council (202324241)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
Bromsgrove District Housing Trust Limited (202517937)
Maladministration
Complaint: Managing Relations
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a 2-bedroom […]
East End Homes Limited (202447180)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]
London Borough of Hammersmith and Fulham (202342558)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
London Borough of Hillingdon (202402273)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom […]
London Borough of Lambeth (202319330)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
London & Quadrant Housing Trust (202338664)
Maladministration
Complaint: Managing Relations
Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives with his partner and 2 children. […]
Southern Housing (202519494)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom flat on the fourth floor. She […]
Southwark Council (202408002)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives by himself. Both him and […]
Karbon Homes Limited (202524862)
Maladministration
Complaint: Managing Relations
Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 February 2026 Background 1. The resident complained about the landlord’s handling of kitchen […]
London Borough of Hammersmith and Fulham (202322934)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident complained that […]
London Borough of Lambeth (202425244)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
Norwich City Council (202421241)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Oxford City Council (202517957)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Richmond Housing Partnership Limited (202501446)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
A2Dominion Housing Group Limited (202333410)
Maladministration
Complaint: Managing Relations
Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a second-floor flat. She reported that […]
Basildon Borough Council (202335067)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Freebridge Community Housing Limited (202420305)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]
Great Places Housing Group Limited (202337967)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]
London & Quadrant Housing Trust (202334349)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background At the time of his complaint, the resident lived in […]
London & Quadrant Housing Trust (202434109)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident has previously reported leaks and complained about […]
London & Quadrant Housing Trust (202508617)
Maladministration
Complaint: Managing Relations
Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background The resident lives in a flat with a solar […]
Raven Housing Trust Limited (202423079)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a ground‑floor flat […]
A2Dominion Housing Group Limited (202342333)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 February 2026 Background The resident lives at the property which is a […]
Jigsaw Homes Group Limited (202520290)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her family, including a child with […]
London Borough of Camden Council (202320005)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
London Borough of Lambeth (202331345)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
London & Quadrant Housing Trust (202516158)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in the property, a 2-bedroom maisonette […]
Brighter Places (202517415)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord is […]
Legal and General Affordable Homes Limited (202436224)
Reasonable Redress
Complaint: For profit
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]