Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,685 of 16,227 decisions matching "tenancy"
Paragon Asra Housing Limited (202100556)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing of a tenancy caution.
Yorkshire Housing Limited (202100909)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his bedroom and lounge. Mess left by contractors. Access to his property and bathroom.
Hastoe Housing Association Limited (202011428)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.
St Albans City and District Council (202012034)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy began. The resident’s concerns about the condition of the property and outstanding repairs from 2020 onwards. Pest infestations at the …
Believe Housing Limited (202012380)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s existing medical conditions.
Peabody Trust (201907854)
Partial Maladministration
The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s …
Wandsworth Council (202002164)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had paid since the start of her tenancy. The landlord’s complaint handling.
Stonewater Limited (202003545)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.
Magenta Living (202002947)
No Maladministration
The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202007664)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer service provided by the landlord. The landlord’s handling of a gas safety check. The landlord’s handling of the resident's complaint.
Ashford Borough Council (202001169)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was no longer living at the property. The managing agent’s request to the resident concerning charges at the end of the …
Believe Housing Limited (202009933)
Partial Maladministration
Complaint: Applicant
The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The …
Southern Housing Group Limited (201915218)
Partial Maladministration
Complaint: Old Charges categories
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, …
Swindon Borough Council (201909675)
Reasonable Redress
Complaint: Managing Relations
This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.
Peabody Trust (202002510)
Outside Jurisdiction
Complaint: Old Complaints Handling categories
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Brighton and Hove City Council (202004771)
Outside Jurisdiction
Complaint: Occupancy Rights
This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy.
Camden Council (201914051)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed at the property including dampness, from the start of the tenancy to date. The effect of the living conditions on …
Flagship Housing Group Limited (201915211)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at the property. The resident’s tenancy being transferred from one housing provider to another without his knowledge. The landlord’s …
Waltham Forest Council (202009252)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
Hyde Housing Association Limited (202006083)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Newham Council (201907168)
Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling of repairs to the resident’s property; the landlord’s complaints handling.
Vivid Housing Limited (202008502)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s key return at the end of the tenancy.
Peabody Trust (202001840)
Outside Jurisdiction
Complaint: Managing Relations
The resident complains about the level of tenancy support he has received from his support provider.
Harrow Council (201914659)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s reports of damp and mould, and the overall condition of the property. The impact on the resident’s health from the …
Westminster City Council (202000679)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer …
Clarion Housing Association Limited (202003506)
Maladministration
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Mosscare St. Vincent’s Housing Group Limited (202003392)
No Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.
Ealing Council (202004088)
No Maladministration
Complaint: Occupancy Rights
The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling of the Resident’s reports that her husband had been given Incorrect information in 2016 regarding the assignment of the tenancy.
Axiom Housing Association Limited (202002115)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.
Eastbourne Borough Council (202003830)
Partial Maladministration
Complaint: Case Review
The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at the beginning of your tenancy. The landlord’s complaint handling of these matters. The landlord’s offer of compensation for errors it …
Catalyst Housing Limited (201912385)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her request for a transfer. Her application for the mutual exchange of the property. The handling of …
Clarion Housing Association Limited (201915302)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
London & Quadrant Housing Trust (202001024)
Reasonable Redress
Complaint: Occupancy Rights
The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.
Southwark Council (201906657)
Partial Maladministration
The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her …
Swindon Borough Council (201916176)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.