Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 445 of 16,227 decisions matching "secure"
London Borough of Islington (202448147)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident has raised concerns about noise […]
Peabody Trust (202347731)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident lives in property that has been split into flats. They have […]
London Borough of Hammersmith and Fulham (202316026)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
Metropolitan Thames Valley Housing (MTV) (202346688)
Maladministration
Complaint: Managing Relations
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Onward Homes Limited (202403318)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
Royal Borough Of Greenwich (202337916)
Maladministration
Complaint: Managing Relations
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in […]
West Northamptonshire Council (202529663)
Maladministration
Complaint: Managing Relations
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
London Borough of Lewisham (202527711)
Partial Maladministration
Complaint: Financial
Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The property is a flat in a […]
Woking Borough Council (202347827)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in the property with his […]
London Borough of Tower Hamlets (202331397)
Maladministration
Complaint: ASB/Abuse/Nuisance
: Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord […]
Arun District Council (202501093)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident complained that the landlord failed […]
Bristol City Council (202324241)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a flat which is located within a […]
East End Homes Limited (202447180)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives with his wife and their 6 children […]
London Borough of Hammersmith and Fulham (202342558)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
London Borough of Hillingdon (202402273)
No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom […]
London Borough of Lambeth (202319330)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 24 February 2026 Background The resident is elderly and lives in a flat. […]
Southwark Council (202408002)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives by himself. Both him and […]
London Borough of Hammersmith and Fulham (202322934)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident complained that […]
London Borough of Lambeth (202425244)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
Norwich City Council (202421241)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was unhappy with how the […]
Oxford City Council (202517957)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Basildon Borough Council (202335067)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 February 2026 Background Following roof repairs, the resident made a […]
Great Places Housing Group Limited (202337967)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 February 2026 Background The resident reported a leak, damp, and mould in his property. […]
London Borough of Camden Council (202320005)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported concerns with […]
London Borough of Lambeth (202331345)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 February 2026 Background The resident reported a communal […]
Basildon Borough Council (202444059)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident lives in a 3-bedroom house […]
London Borough of Barnet (202335209)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]
Southwark Council (202403106)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident first reported issues with the smell […]
Cornwall Housing Limited (202515950)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202515950 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident has reported leaks, pests, damp […]
London Borough of Lambeth (202520647)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives with her 5 children. […]
Sheffield City Council (202432792)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 February 2026 Background The resident complained to the landlord about damp and mould in […]
The Guinness Partnership Limited (202400039)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 February 2026 Background The resident lives in a 1-bedroom flat with his partner, […]
Birmingham City Council (202526561)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The property is a 2-bedroom flat on the top floor of […]
London Borough of Hammersmith and Fulham (202321886)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
London Borough of Lambeth (202401051)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 February 2026 Background The resident complained that an appointment was booked for […]
Royal Borough Of Greenwich (202404580)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident’s complaint relates to the […]
Birmingham City Council (202444007)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
London Borough of Croydon (202416544)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported that someone was […]
The Guinness Partnership Limited (202513932)
Maladministration
Complaint: Managing Relations
Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported several repairs to the landlord from November 2023 […]
London Borough of Lambeth (202347067)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
Octavia Housing (202518189)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in the basement flat of a converted property. He […]
Bristol City Council (202332077)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in a property with a […]
Harlow District Council (202522709)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives with her partner and […]
London Borough of Lambeth (202344328)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
London Borough of Newham (202328922)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident reported damp and mould […]
Southwark Council (202434183)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Wandle Housing Association Limited (202419604)
Maladministration
Complaint: Managing Relations
Decision Case ID 202419604 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 February 2026 Background The resident and her son live in a ground floor […]
Basildon Borough Council (202344102)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
Birmingham City Council (202524388)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 February 2026 Background The resident lives in a mid-terraced bungalow. […]
Southampton City Council (202318910)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]