Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 445 of 16,227 decisions matching "secure"

Southwark Council (202451951) Maladministration
Complaint: Managing Relations
Decision Case ID 202451951 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 09 February 2026 Background The resident told the landlord about repair issues which she believed were […]
Case 202451951 · 9 Feb 2026
London Borough of Barnet (202425854) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident told the landlord that […]
Case 202425854 · 6 Feb 2026
London Borough of Lambeth (202329834) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 February 2026 Background The resident is elderly and was […]
Case 202329834 · 6 Feb 2026
Nottingham City Council (202322833) No Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported issues with the bedroom and living room doors on […]
Case 202322833 · 6 Feb 2026
Rochdale Boroughwide Housing Limited (202402942) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 06 February 2026 Background The resident reported experiencing problems with repairs to her property since […]
Case 202402942 · 6 Feb 2026
City of Lincoln Council (202448151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
Case 202448151 · 5 Feb 2026
Estuary Housing Association Limited (202341673) No Maladministration
Complaint: Managing Relations
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Case 202341673 · 4 Feb 2026
Hyde Housing Association Limited (202415846) No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Case 202415846 · 4 Feb 2026
Royal Borough Of Greenwich (202432004) Maladministration
Complaint: Managing Relations
Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 February 2026 Background The resident has physical disabilities and some […]
Case 202432004 · 3 Feb 2026
London Borough of Camden Council (202513249) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
Case 202513249 · 2 Feb 2026
London Borough of Croydon (202518995) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
Case 202518995 · 2 Feb 2026
London Borough of Ealing (202325804) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The landlord has vulnerabilities for the […]
Case 202325804 · 2 Feb 2026
London Borough of Lambeth (202440644) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
Case 202440644 · 2 Feb 2026
Basildon Borough Council (202451868) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident says her household includes 2 […]
Case 202451868 · 30 Jan 2026
City of Doncaster Council (202519515) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]
Case 202519515 · 30 Jan 2026
London Borough of Camden Council (202522015) Maladministration
Complaint: Managing Relations
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
Case 202522015 · 30 Jan 2026
London Borough of Hammersmith and Fulham (202226285) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
Case 202226285 · 30 Jan 2026
London Borough of Hammersmith and Fulham (202521839) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
Case 202521839 · 30 Jan 2026
London Borough of Hounslow (202413509) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The landlord agreed to assign the […]
Case 202413509 · 30 Jan 2026
Sanctuary Housing Association (202339908) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives with her partner in a ground floor flat. […]
Case 202339908 · 30 Jan 2026
Arun District Council (202524839) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background At the time of the complaint, the […]
Case 202524839 · 29 Jan 2026
City of Westminster Council (202409414) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Case 202409414 · 29 Jan 2026
Darlington Borough Council (202452047) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
Case 202452047 · 29 Jan 2026
London Borough of Hackney (202410034) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 6th […]
Case 202410034 · 29 Jan 2026
London Borough of Hackney (202522014) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]
Case 202522014 · 29 Jan 2026
London Borough of Hounslow (202344511) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground-floor […]
Case 202344511 · 29 Jan 2026
London Borough of Lambeth (202441932) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her young […]
Case 202441932 · 29 Jan 2026
London Borough of Lambeth (202508157) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Case 202508157 · 29 Jan 2026
London & Quadrant Housing Trust (202409100) Maladministration
Complaint: Managing Relations
Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about a blown window in the […]
Case 202409100 · 29 Jan 2026
London & Quadrant Housing Trust (202519024) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about delays to boiler repairs and […]
Case 202519024 · 29 Jan 2026
Medway Council (202423533) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property […]
Case 202423533 · 29 Jan 2026
Midland Heart Limited (202233469) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
Case 202233469 · 29 Jan 2026
Newcastle City Council (202330820) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330820 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background In December 2022 the resident applied to […]
Case 202330820 · 29 Jan 2026
Torus62 Limited (202417538) No Maladministration
Complaint: Managing Relations
Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a house with her 4 children. At the […]
Case 202417538 · 29 Jan 2026
Birmingham City Council (202448332) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident said he experienced antisocial behaviour […]
Case 202448332 · 28 Jan 2026
London Borough of Islington (202438826) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 January 2026 Background The resident told the landlord she felt unsafe due to […]
Case 202438826 · 28 Jan 2026
London Borough of Islington (202500964) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
Case 202500964 · 28 Jan 2026
Royal Borough of Kensington and Chelsea (202436269) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives on […]
Case 202436269 · 28 Jan 2026
City of Lincoln Council (202513116) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives in a flat […]
Case 202513116 · 27 Jan 2026
Dudley Metropolitan Borough Council (202418280) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Case 202418280 · 27 Jan 2026
London Borough of Hillingdon (202439557) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Case 202439557 · 27 Jan 2026
London Borough of Hounslow (202518163) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her adult […]
Case 202518163 · 27 Jan 2026
London Borough of Waltham Forest (202515515) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Case 202515515 · 27 Jan 2026
Metropolitan Thames Valley Housing (MTV) (202507182) Partial Maladministration
Complaint: Financial
Decision Case ID 202507182 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 27January 2026 Background The resident lives in a 1 bedroom flat with her […]
Case 202507182 · 27 Jan 2026
Barnsley Metropolitan Borough Council (202506461) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The landlord moved the resident into […]
Case 202506461 · 26 Jan 2026
Canterbury City Council (202339997) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339997 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident is a secure tenant by […]
Case 202339997 · 26 Jan 2026
Fareham Borough Council (202417935) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 January 2026 Background The property is a mid-terraced house. The landlord described the walls […]
Case 202417935 · 26 Jan 2026
London Borough of Barnet (202429400) Maladministration
Complaint: Managing Relations
Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident reported damp and mould […]
Case 202429400 · 26 Jan 2026
Mansfield District Council (202527837) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident lives by himself in a […]
Case 202527837 · 26 Jan 2026
Barnsley Metropolitan Borough Council (202431978) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Case 202431978 · 23 Jan 2026