Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "secure" ×

Showing 445 of 16,227 decisions matching "secure"

Royal Borough of Kensington and Chelsea (202315953) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202315953 · 19 Dec 2025
Sandwell Metropolitan Borough Council (202345539) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in a 1-bedroom […]
Case 202345539 · 19 Dec 2025
Uttlesford District Council (202422617) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422617 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident has been a tenant at the […]
Case 202422617 · 19 Dec 2025
GreenSquareAccord Limited (202446617) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Case 202446617 · 18 Dec 2025
Leeds City Council (202324679) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been a secure tenant of a 2-bedroom house […]
Case 202324679 · 18 Dec 2025
Leeds City Council (202328285) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
Case 202328285 · 18 Dec 2025
London Borough of Camden Council (202335792) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]
Case 202335792 · 18 Dec 2025
London Borough of Hackney (202348222) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Case 202348222 · 18 Dec 2025
London Borough of Islington (202516094) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202516094 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported antisocial behaviour (ASB) to the landlord between 2021 […]
Case 202516094 · 18 Dec 2025
London Borough of Tower Hamlets (202431306) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident reported ongoing problems […]
Case 202431306 · 18 Dec 2025
Southend on Sea City Council (202503824) Maladministration
Complaint: Managing Relations
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Case 202503824 · 18 Dec 2025
Southwark Council (202435193) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Case 202435193 · 18 Dec 2025
Wigan Council (202418814) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Case 202418814 · 18 Dec 2025
Ipswich Borough Council (202325687) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident was the tenant of a […]
Case 202325687 · 17 Dec 2025
Leeds City Council (202516072) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident raised concerns with the landlord […]
Case 202516072 · 17 Dec 2025
London Borough of Enfield (202412571) Maladministration
Complaint: Managing Relations
Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the property in […]
Case 202412571 · 17 Dec 2025
London Borough of Harrow (202340320) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340320 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Case 202340320 · 17 Dec 2025
London Borough of Lambeth (202508037) Maladministration
Complaint: Managing Relations
Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 17 December 2025 Background The resident’s daughter complained to the landlord about “damage and deterioration” […]
Case 202508037 · 17 Dec 2025
Newark and Sherwood District Council (202511147) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202511147 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house […]
Case 202511147 · 17 Dec 2025
North Northamptonshire Council (202418127) Maladministration
Complaint: Managing Relations
Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with […]
Case 202418127 · 17 Dec 2025
Places for People Group Limited (202340632) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
Case 202340632 · 17 Dec 2025
Southend on Sea City Council (202414266) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414266 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident had a secure […]
Case 202414266 · 17 Dec 2025
City of Westminster Council (202500735) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]
Case 202500735 · 16 Dec 2025
Hastoe Housing Association Limited (202342487) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Case 202342487 · 16 Dec 2025
London Borough of Camden Council (202512741) Maladministration
Complaint: Managing Relations
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Case 202512741 · 16 Dec 2025
London & Quadrant Housing Trust (202510197) Maladministration
Complaint: Managing Relations
Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a flat. She is elderly […]
Case 202510197 · 16 Dec 2025
Peabody Trust (202453374) Partial Maladministration
Complaint: Financial
Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The property is a 2-bedroom flat located on the second floor of […]
Case 202453374 · 16 Dec 2025
Royal Borough Of Greenwich (202400105) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400105 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lived in a house with […]
Case 202400105 · 16 Dec 2025
Woking Borough Council (202500018) Maladministration
Complaint: Managing Relations
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]
Case 202500018 · 16 Dec 2025
Arun District Council (202510430) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The landlord agreed to move the resident […]
Case 202510430 · 15 Dec 2025
London Borough of Lambeth (202422491) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422491 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident reported a leak, broken boiler, […]
Case 202422491 · 15 Dec 2025
Royal Borough Of Greenwich (202448982) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202448982 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in the property with […]
Case 202448982 · 15 Dec 2025
Thurrock Council (202342322) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her daughter. The resident […]
Case 202342322 · 15 Dec 2025
Amplius Living (202431661) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The residents have been tenants of the landlord since June 1998. Both residents […]
Case 202431661 · 12 Dec 2025
Brighton and Hove City Council (202327022) Maladministration
Complaint: Managing Relations
Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident has been a tenant […]
Case 202327022 · 12 Dec 2025
Haringey London Borough Council (202334825) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lived in a 3-bedroom, ground […]
Case 202334825 · 12 Dec 2025
London Borough of Islington (202500535) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500535 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lives with her children […]
Case 202500535 · 12 Dec 2025
Midland Heart Limited (202334895) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]
Case 202334895 · 12 Dec 2025
Southwark Council (202339206) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The resident moved to the property, a maisonette which […]
Case 202339206 · 12 Dec 2025
Curo Places Limited (202409175) Maladministration
Complaint: Managing Relations
Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in an end terrace house. She has physical and […]
Case 202409175 · 11 Dec 2025
Leicester City Council (202429181) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in a 1-bedroom flat on the thirteenth floor […]
Case 202429181 · 11 Dec 2025
Gateway Housing Association Limited (202407368) No Maladministration
Complaint: Managing Relations
Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord and lives in […]
Case 202407368 · 10 Dec 2025
London Borough of Lambeth (202437569) Maladministration
Complaint: Managing Relations
Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 December 2025 Background The resident lived in the property with […]
Case 202437569 · 10 Dec 2025
London Borough of Lewisham (202329214) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 10 December 2025 Background The resident told the landlord that a leak was coming through […]
Case 202329214 · 10 Dec 2025
London Borough of Lewisham (202450546) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 December 2025 Background The resident reported incidents of anti‑social […]
Case 202450546 · 10 Dec 2025
Newlon Housing Trust (202409972) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident has experienced ongoing damp issues in his property. He complained […]
Case 202409972 · 10 Dec 2025
Central Bedfordshire Council (202431480) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 December 2025 Background The resident lives in a ground floor flat. […]
Case 202431480 · 9 Dec 2025
City of Lincoln Council (202514255) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date 9 December 2025 Background The resident is a tenant in a house with adaptations. Her […]
Case 202514255 · 9 Dec 2025
London & Quadrant Housing Trust (202401445) Mediation
Complaint: Financial
Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The landlord sent an annual rent review letter to […]
Case 202401445 · 9 Dec 2025
Southern Housing (202408073) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December 2025 Background The resident was a tenant of the landlord. The resident’s daughter attended the […]
Case 202408073 · 9 Dec 2025