Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "secure" ×

Showing 445 of 16,227 decisions matching "secure"

City of London Corporation (202336072) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]
Case 202336072 · 26 Nov 2025
Leeds City Council (202338552) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
Case 202338552 · 26 Nov 2025
London Borough of Hounslow (202440050) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
Case 202440050 · 26 Nov 2025
London Borough of Islington (202306007) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a second floor […]
Case 202306007 · 26 Nov 2025
London Borough of Lambeth (202403435) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
Case 202403435 · 26 Nov 2025
London Borough of Lambeth (202509527) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her 4 […]
Case 202509527 · 26 Nov 2025
London & Quadrant Housing Trust (202428005) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Case 202428005 · 26 Nov 2025
One Housing Group Limited (202426945) Partial Maladministration
Complaint: Financial
Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a 2 bed maisonette. On 9 March […]
Case 202426945 · 26 Nov 2025
Southwark Council (202334637) Maladministration
Complaint: Managing Relations
;Decision Case ID 202334637 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a flat above a commercial unit. She complained about […]
Case 202334637 · 26 Nov 2025
Stockport Homes Limited (202506964) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In January 2025 the landlord identified damp and […]
Case 202506964 · 26 Nov 2025
Birmingham City Council (202334810) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a flat within […]
Case 202334810 · 25 Nov 2025
City of Westminster Council (202424032) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a ground […]
Case 202424032 · 25 Nov 2025
Haringey London Borough Council (202330017) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
Case 202330017 · 25 Nov 2025
London Borough of Barnet (202507401) Maladministration
Complaint: Managing Relations
Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a semi-detached first […]
Case 202507401 · 25 Nov 2025
London Borough of Lambeth (202336114) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]
Case 202336114 · 25 Nov 2025
London Borough of Lambeth (202421626) Maladministration
Complaint: Managing Relations
Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a 4-bedroom house […]
Case 202421626 · 25 Nov 2025
Barnsley Metropolitan Borough Council (202437364) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a semi-detached […]
Case 202437364 · 24 Nov 2025
London Borough of Lambeth (202500618) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom […]
Case 202500618 · 24 Nov 2025
North Tyneside Council (202415425) Maladministration
Complaint: Managing Relations
Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The property is a 1-bedroom ground-floor flat. The […]
Case 202415425 · 24 Nov 2025
North West Leicestershire District Council (202506976) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp and […]
Case 202506976 · 24 Nov 2025
Sheffield City Council (202402357) No Maladministration
Complaint: Managing Relations
Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]
Case 202402357 · 21 Nov 2025
Southwark Council (202428472) Maladministration
Complaint: Managing Relations
Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]
Case 202428472 · 21 Nov 2025
Basildon Borough Council (202407113) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]
Case 202407113 · 20 Nov 2025
Brighton and Hove City Council (202441883) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]
Case 202441883 · 20 Nov 2025
Great Places Housing Group Limited (202421628) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 20 November 2025 Background The resident has lived in his 2 bedroom, third floor flat […]
Case 202421628 · 20 Nov 2025
Leeds City Council (202441659) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]
Case 202441659 · 20 Nov 2025
London Borough of Hammersmith and Fulham (202347227) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Case 202347227 · 20 Nov 2025
London Borough of Islington (202450843) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Case 202450843 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025
Milton Keynes City Council (202343176) Maladministration
Complaint: Managing Relations
Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 November 2025 Background The resident lives in a ground floor flat within a block of […]
Case 202343176 · 19 Nov 2025
Peabody Trust (202216787) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Case 202216787 · 19 Nov 2025
Rotherham Metropolitan Borough Council (202328138) Maladministration
Complaint: Financial
Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background The resident’s tenancy began on 27 October […]
Case 202328138 · 19 Nov 2025
London Borough of Barnet (202452106) Maladministration
Complaint: Managing Relations
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Case 202452106 · 18 Nov 2025
London Borough of Barnet (202513388) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident experienced noise transference issues caused by her neighbour’s lifestyle and […]
Case 202513388 · 18 Nov 2025
London & Quadrant Housing Trust (202427832) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Case 202427832 · 18 Nov 2025
Royal Borough Of Greenwich (202427609) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]
Case 202427609 · 18 Nov 2025
Slough Borough Council (202442937) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]
Case 202442937 · 18 Nov 2025
South Tyneside Council (202347851) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an […]
Case 202347851 · 18 Nov 2025
West Northamptonshire Council (202445059) Maladministration
Complaint: Managing Relations
Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a 3-bedroom house with […]
Case 202445059 · 18 Nov 2025
Leeds City Council (202323151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202323151 · 17 Nov 2025
London Borough of Wandsworth (202508248) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date 17 November 2025 Background The resident lived at the property, a 3-bedroom house, with […]
Case 202508248 · 17 Nov 2025
Manchester City Council (202402012) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 1-bedroom ground floor […]
Case 202402012 · 17 Nov 2025
City of London Corporation (202335509) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]
Case 202335509 · 14 Nov 2025
Clarion Housing Association Limited (202315352) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Case 202315352 · 14 Nov 2025
Colchester City Council (202445527) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom flat […]
Case 202445527 · 14 Nov 2025
East Riding of Yorkshire Council (202402816) Outside Jurisdiction
Complaint: Old Resident Involvement categories
Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]
Case 202402816 · 14 Nov 2025
Haringey London Borough Council (202330110) Maladministration
Complaint: Managing Relations
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
Case 202330110 · 14 Nov 2025
London Borough of Hounslow (202509252) Maladministration
Complaint: Managing Relations
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Case 202509252 · 14 Nov 2025
Sovereign Network Group (202316658) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Case 202316658 · 14 Nov 2025
Sovereign Network Group (202430266) No Maladministration
Complaint: Estate Management
Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 November 2025 Background The resident lives in a semi-detached house with a front and back […]
Case 202430266 · 14 Nov 2025