Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 445 of 16,227 decisions matching "secure"

Swindon Borough Council (202332528) Maladministration
Complaint: Managing Relations
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Case 202332528 · 14 Nov 2025
Barnsley Metropolitan Borough Council (202407347) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Case 202407347 · 13 Nov 2025
City of Wolverhampton Council (202406880) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]
Case 202406880 · 13 Nov 2025
Derby City Council (202402676) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]
Case 202402676 · 13 Nov 2025
Epping Forest District Council (202447757) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]
Case 202447757 · 13 Nov 2025
Islington and Shoreditch Housing Association Limited (202430026) Partial Maladministration
Complaint: Information and data management
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Case 202430026 · 13 Nov 2025
Southend on Sea City Council (202442170) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Case 202442170 · 13 Nov 2025
Southwark Council (202343570) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
Case 202343570 · 13 Nov 2025
Aster Group Limited (202428820) No Maladministration
Complaint: Managing Relations
Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 bedroom house with her children. […]
Case 202428820 · 12 Nov 2025
Blackpool Borough Council (202428526) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]
Case 202428526 · 12 Nov 2025
Leeds City Council (202336074) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background Following an inspection of the property in June […]
Case 202336074 · 12 Nov 2025
Nottingham City Council (202322483) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives with her son and grandchildren. She is disabled […]
Case 202322483 · 12 Nov 2025
Soha Housing Limited (202407326) Outside Jurisdiction
Complaint: Information and data management
Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]
Case 202407326 · 12 Nov 2025
Sovereign Network Group (202404522) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 2-bedroom first floor flat, with her […]
Case 202404522 · 12 Nov 2025
Wandle Housing Association Limited (202337457) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 4-bedroom house. She made a service […]
Case 202337457 · 12 Nov 2025
Harlow District Council (202343281) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 November 2025 Background The resident lives in a 2 bedroom […]
Case 202343281 · 11 Nov 2025
London Borough of Enfield (202416777) Maladministration
Complaint: Managing Relations
Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident has a lung condition that […]
Case 202416777 · 11 Nov 2025
London Borough of Tower Hamlets (202403067) Maladministration
Complaint: Estate Management
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom […]
Case 202403067 · 11 Nov 2025
Notting Hill Genesis (202427142) Partial Maladministration
Complaint: Financial
Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident had a joint tenancy with his ex-partner. After a […]
Case 202427142 · 11 Nov 2025
Royal Borough Of Greenwich (202329908) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 […]
Case 202329908 · 11 Nov 2025
Leeds City Council (202332405) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]
Case 202332405 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202335928) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Case 202335928 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202339384) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Case 202339384 · 10 Nov 2025
Southwark Council (202400316) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]
Case 202400316 · 10 Nov 2025
Haringey London Borough Council (202501855) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Case 202501855 · 7 Nov 2025
London Borough of Islington (202429645) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Case 202429645 · 7 Nov 2025
London Borough of Lambeth (202428095) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Case 202428095 · 7 Nov 2025
Sandwell Metropolitan Borough Council (202318239) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Case 202318239 · 7 Nov 2025
Thurrock Council (202336412) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident has a joint tenancy with his […]
Case 202336412 · 7 Nov 2025
Birmingham City Council (202330777) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]
Case 202330777 · 6 Nov 2025
Bromsgrove District Housing Trust Limited (202447551) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident has been a tenant of the landlord at […]
Case 202447551 · 6 Nov 2025
LiveWest Homes Limited (202407649) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 November 2025 Background The resident has lived at the property for many years. She […]
Case 202407649 · 5 Nov 2025
London Borough of Croydon (202409223) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Case 202409223 · 5 Nov 2025
London Borough of Hammersmith and Fulham (202441018) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Case 202441018 · 4 Nov 2025
London Borough of Hounslow (202343086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
Case 202343086 · 4 Nov 2025
London Borough of Islington (202341071) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202341071 · 31 Oct 2025
London Borough of Lambeth (202330224) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Case 202330224 · 31 Oct 2025
London Borough of Newham (202445140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Case 202445140 · 31 Oct 2025
London Borough of Tower Hamlets (202426456) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Case 202426456 · 31 Oct 2025
London Borough of Tower Hamlets (202427344) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202427344 · 31 Oct 2025
London Borough of Wandsworth (202346831) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Case 202346831 · 31 Oct 2025
Norwich City Council (202423175) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Case 202423175 · 31 Oct 2025
Nottingham City Council (202504955) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Case 202504955 · 31 Oct 2025
Peabody Trust (202302435) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Case 202302435 · 31 Oct 2025
Peabody Trust (202336108) Maladministration
Complaint: Managing Relations
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Case 202336108 · 31 Oct 2025
Royal Borough Of Greenwich (202430607) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Case 202430607 · 31 Oct 2025
St Albans City and District Council (202429798) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Case 202429798 · 31 Oct 2025
Adur District Council (202440819) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Case 202440819 · 30 Oct 2025
Birmingham City Council (202332678) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]
Case 202332678 · 30 Oct 2025
Bristol City Council (202415249) Maladministration
Complaint: Managing Relations
Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 1-bedroom concrete bungalow. […]
Case 202415249 · 30 Oct 2025