Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "secure" ×

Showing 445 of 16,227 decisions matching "secure"

City of Wolverhampton Council (202332042) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Case 202332042 · 30 Oct 2025
Clarion Housing Association Limited (202348465) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Case 202348465 · 30 Oct 2025
Cornwall Housing Limited (202441209) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]
Case 202441209 · 30 Oct 2025
Darlington Borough Council (202411824) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Case 202411824 · 30 Oct 2025
London Borough of Hackney (202504163) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]
Case 202504163 · 30 Oct 2025
London Borough of Hammersmith and Fulham (202345959) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a […]
Case 202345959 · 30 Oct 2025
London Borough of Lewisham (202435916) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a single parent with 4 children, aged […]
Case 202435916 · 30 Oct 2025
London Borough of Newham (202439983) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom, […]
Case 202439983 · 30 Oct 2025
Manchester City Council (202343802) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy, […]
Case 202343802 · 30 Oct 2025
Orbit Housing Association Limited (202343750) Maladministration
Complaint: Managing Relations
Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house under an agreement […]
Case 202343750 · 30 Oct 2025
Origin Housing Limited (202336564) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor with […]
Case 202336564 · 30 Oct 2025
Royal Borough Of Greenwich (202418129) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a ground floor […]
Case 202418129 · 30 Oct 2025
Cornwall Housing Limited (202331715) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]
Case 202331715 · 29 Oct 2025
Dacorum Borough Council (202207644) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Case 202207644 · 29 Oct 2025
Dacorum Borough Council (202345459) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. […]
Case 202345459 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202400388) Maladministration
Complaint: Managing Relations
Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident is a secure tenant of […]
Case 202400388 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202426287) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was […]
Case 202426287 · 29 Oct 2025
London Borough of Hounslow (202503006) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom […]
Case 202503006 · 29 Oct 2025
South Tyneside Council (202343834) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background 1. At the time of the complaint […]
Case 202343834 · 29 Oct 2025
The Guinness Partnership Limited (202334735) No Maladministration
Complaint: Financial
Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 October 2025 Background On 22 March 2023 the landlord carried out an electrical installation […]
Case 202334735 · 29 Oct 2025
Ashfield District Council (202504626) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]
Case 202504626 · 28 Oct 2025
Newlon Housing Trust (202338058) Maladministration
Complaint: Managing Relations
Decision Case ID 202338058 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The property is a 2-bedroom first floor flat. The resident has lived […]
Case 202338058 · 28 Oct 2025
Rotherham Metropolitan Borough Council (202434309) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a house with a garden which […]
Case 202434309 · 28 Oct 2025
Royal Borough Of Greenwich (202419950) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second floor flat in a […]
Case 202419950 · 28 Oct 2025
Royal Borough of Kingston Upon Thames (202433471) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in […]
Case 202433471 · 28 Oct 2025
Thurrock Council (202336037) Maladministration
Complaint: Managing Relations
Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lives with his wife in the property […]
Case 202336037 · 28 Oct 2025
City of Westminster Council (202334579) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 October 2025 Background The resident told the landlord that a neighbour was incorrectly […]
Case 202334579 · 27 Oct 2025
London Borough of Ealing (202444290) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]
Case 202444290 · 27 Oct 2025
Origin Housing Limited (202402061) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a two-bed purpose built flat located on […]
Case 202402061 · 27 Oct 2025
Teign Housing (202412074) No Maladministration
Complaint: Managing Relations
Decision Case ID 202412074 Decision type Investigation Landlord Teign Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 October 2025 Background The resident’s has been a tenant of the landlord since 2004. The […]
Case 202412074 · 27 Oct 2025
Birmingham City Council (202412991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Case 202412991 · 24 Oct 2025
Birmingham City Council (202422793) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Case 202422793 · 24 Oct 2025
City of Westminster Council (202334157) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Case 202334157 · 24 Oct 2025
Kingston upon Hull City Council (202424167) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
Case 202424167 · 24 Oct 2025
London Borough of Islington (202339937) Maladministration
Complaint: Managing Relations
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
Case 202339937 · 24 Oct 2025
Royal Borough Of Greenwich (202401564) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Case 202401564 · 24 Oct 2025
Royal Borough of Kingston Upon Thames (202342629) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
Case 202342629 · 24 Oct 2025
South Kesteven District Council (202334681) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Case 202334681 · 24 Oct 2025
Southwark Council (202231578) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
Case 202231578 · 24 Oct 2025
Clarion Housing Association Limited (202347247) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her son. […]
Case 202347247 · 23 Oct 2025
London Borough of Tower Hamlets (202427695) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
Case 202427695 · 23 Oct 2025
Sandwell Metropolitan Borough Council (202326168) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Case 202326168 · 23 Oct 2025
Bournemouth, Christchurch and Poole Council (202306436) Outside Jurisdiction
Complaint: Planned Works
Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident it […]
Case 202306436 · 22 Oct 2025
Bristol City Council (202339195) Maladministration
Complaint: Financial
Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident has a secure tenancy with the […]
Case 202339195 · 22 Oct 2025
Clarion Housing Association Limited (202327274) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident holds a joint assured tenancy with the landlord […]
Case 202327274 · 22 Oct 2025
Kirklees Metropolitan Borough Council (202429151) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2 bedroomed […]
Case 202429151 · 22 Oct 2025
Leeds City Council (202433052) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat in a high rise […]
Case 202433052 · 22 Oct 2025
London Borough of Barnet (202432330) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a flat in […]
Case 202432330 · 22 Oct 2025
London Borough of Camden Council (202505115) Maladministration
Complaint: Managing Relations
Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]
Case 202505115 · 22 Oct 2025
East Midlands Housing Group Limited (202505716) No Maladministration
Complaint: Managing Relations
Decision Case ID 202505716 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 21 October 2025 Background The resident lives alone in a ground floor flat. […]
Case 202505716 · 21 Oct 2025