Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "borough" ×

Showing 1,955 of 16,227 decisions matching "borough"

London Borough of Lewisham (202417652) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 January 2026 Background The resident reported a leak and […]
Case 202417652 · 30 Jan 2026
Darlington Borough Council (202452047) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
Case 202452047 · 29 Jan 2026
London Borough of Croydon (202504858) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of […]
Case 202504858 · 29 Jan 2026
London Borough of Hackney (202410034) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 6th […]
Case 202410034 · 29 Jan 2026
London Borough of Hackney (202522014) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]
Case 202522014 · 29 Jan 2026
London Borough of Hounslow (202344511) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground-floor […]
Case 202344511 · 29 Jan 2026
London Borough of Lambeth (202441932) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her young […]
Case 202441932 · 29 Jan 2026
London Borough of Lambeth (202508157) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Case 202508157 · 29 Jan 2026
Basildon Borough Council (202515324) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515324 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 January 2026 Background The leaseholder does not live in the property. […]
Case 202515324 · 28 Jan 2026
London Borough of Islington (202438826) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202438826 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 January 2026 Background The resident told the landlord she felt unsafe due to […]
Case 202438826 · 28 Jan 2026
London Borough of Islington (202500964) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
Case 202500964 · 28 Jan 2026
London Borough of Lambeth (202338105) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Case 202338105 · 28 Jan 2026
Royal Borough of Kensington and Chelsea (202436269) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives on […]
Case 202436269 · 28 Jan 2026
Dudley Metropolitan Borough Council (202418280) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418280 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Case 202418280 · 27 Jan 2026
London Borough of Hillingdon (202439557) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her daughter […]
Case 202439557 · 27 Jan 2026
London Borough of Hounslow (202518163) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518163 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident lives with her adult […]
Case 202518163 · 27 Jan 2026
London Borough of Waltham Forest (202515515) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Case 202515515 · 27 Jan 2026
Barnsley Metropolitan Borough Council (202506461) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202506461 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The landlord moved the resident into […]
Case 202506461 · 26 Jan 2026
Fareham Borough Council (202417935) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202417935 Decision type Investigation Landlord Fareham Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 26 January 2026 Background The property is a mid-terraced house. The landlord described the walls […]
Case 202417935 · 26 Jan 2026
London Borough of Barnet (202429400) Maladministration
Complaint: Managing Relations
Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 January 2026 Background The resident reported damp and mould […]
Case 202429400 · 26 Jan 2026
Barnsley Metropolitan Borough Council (202431978) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Case 202431978 · 23 Jan 2026
Basildon Borough Council (202519152) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 January 2025 Background The resident lives on the 2nd floor of […]
Case 202519152 · 23 Jan 2026
London Borough of Enfield (202339314) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 January 2026 Background The resident lives in a 2-bedroom maisonette, located in a low-rise […]
Case 202339314 · 23 Jan 2026
London Borough of Lambeth (202436408) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 The resident experienced a leak at the […]
Case 202436408 · 23 Jan 2026
London Borough of Croydon (202436719) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident experienced noise nuisance from […]
Case 202436719 · 21 Jan 2026
London Borough of Islington (202331207) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives with her child […]
Case 202331207 · 21 Jan 2026
London Borough of Lewisham (202503271) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
Case 202503271 · 20 Jan 2026
London Borough of Ealing (202451968) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a ground-floor […]
Case 202451968 · 19 Jan 2026
London Borough of Islington (202325023) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The resident lives in a first-floor flat, […]
Case 202325023 · 13 Jan 2026
London Borough of Waltham Forest (202510277) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]
Case 202510277 · 13 Jan 2026
London Borough of Camden Council (202508589) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date 9 January 2026 Background The resident has lived in the property, which is a […]
Case 202508589 · 9 Jan 2026
London Borough of Lambeth (202501648) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Case 202501648 · 9 Jan 2026
Chesterfield Borough Council (202434129) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Case 202434129 · 8 Jan 2026
Gravesham Borough Council (202502734) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
Case 202502734 · 8 Jan 2026
London Borough of Lambeth (202432059) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]
Case 202432059 · 8 Jan 2026
London Borough of Tower Hamlets (202435900) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435900 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 8 January 2026 Background The resident was unhappy with the landlord’s response to […]
Case 202435900 · 8 Jan 2026
Sandwell Metropolitan Borough Council (202429952) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Case 202429952 · 8 Jan 2026
London Borough of Brent (202338858) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 07 January 2026 Background In 2019, the landlord brought its cleaning […]
Case 202338858 · 7 Jan 2026
Sandwell Metropolitan Borough Council (202307929) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 January 2026 Background The resident reported damp and mould […]
Case 202307929 · 7 Jan 2026
London Borough of Islington (202345628) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Case 202345628 · 6 Jan 2026
London Borough of Hackney (202435231) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 January 2026 Background The resident reported repairs to her […]
Case 202435231 · 5 Jan 2026
London Borough of Hackney (202425099) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date 24 December 2025 Background The resident complained outstanding damp, mould, ceiling, and flooring repairs, […]
Case 202425099 · 24 Dec 2025
London Borough of Ealing (202423464) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Case 202423464 · 23 Dec 2025
London Borough of Hackney (202501592) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The landlord inspected the property in September […]
Case 202501592 · 23 Dec 2025
London Borough of Lambeth (202404320) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident complained about the landlord’s […]
Case 202404320 · 23 Dec 2025
London Borough of Lambeth (202414586) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 December 2025 Background The resident occupies a 3-bedroom […]
Case 202414586 · 23 Dec 2025
London Borough of Croydon (202514330) Maladministration
Complaint: Information and data management
Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 22 December 2025 Background The property is a maisonette served by […]
Case 202514330 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
London Borough of Tower Hamlets (202435197) Maladministration
Complaint: Managing Relations
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders […]
Case 202435197 · 22 Dec 2025
Gateshead Metropolitan Borough Council (202446983) Maladministration
Complaint: Managing Relations
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Case 202446983 · 19 Dec 2025