Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,955 of 16,227 decisions matching "borough"

London Borough of Islington (202408770) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 1 December 2025 Background The landlord has told us that the resident declined to discuss […]
Case 202408770 · 1 Dec 2025
Barnsley Metropolitan Borough Council (202506435) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Case 202506435 · 28 Nov 2025
Barnsley Metropolitan Borough Council (202509792) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Case 202509792 · 28 Nov 2025
Gateshead Metropolitan Borough Council (202504764) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
Case 202504764 · 28 Nov 2025
Haringey London Borough Council (202504060) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident is a tenant of […]
Case 202504060 · 28 Nov 2025
London Borough of Camden Council (202342417) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident and her husband […]
Case 202342417 · 28 Nov 2025
London Borough of Camden Council (202504809) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
Case 202504809 · 28 Nov 2025
London Borough of Hammersmith and Fulham (202340806) Maladministration
Complaint: Managing Relations
Decision Case ID 202340806 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lived in a […]
Case 202340806 · 28 Nov 2025
London Borough of Harrow (202430466) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
Case 202430466 · 28 Nov 2025
London Borough of Hillingdon (202415289) Maladministration
Complaint: Estate Management
Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The property is a 1-bedroom flat in a […]
Case 202415289 · 28 Nov 2025
London Borough of Islington (202343810) Maladministration
Complaint: Managing Relations
Decision Case ID 202343810 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident told the landlord that her […]
Case 202343810 · 28 Nov 2025
London Borough of Islington (202405953) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405953 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The landlord has told us that the resident advised it that […]
Case 202405953 · 28 Nov 2025
London Borough of Lambeth (202419305) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202419305 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 28 November 2025 Background The resident has lived in her 3-bedroom flat since 2001. The flat […]
Case 202419305 · 28 Nov 2025
London Borough of Lambeth (202430661) Maladministration
Complaint: Managing Relations
Decision Case ID 202430661 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident holds an introductory secure tenancy […]
Case 202430661 · 28 Nov 2025
London Borough of Newham (202418048) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The leaseholder passed away in 2018. The complaint […]
Case 202418048 · 28 Nov 2025
London Borough of Redbridge (202447036) Maladministration
Complaint: Managing Relations
Decision Case ID 202447036 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident occupies a 2-bedroom ground-floor flat in a block. She […]
Case 202447036 · 28 Nov 2025
London Borough of Tower Hamlets (202419538) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident’s daughter raised the complaint […]
Case 202419538 · 28 Nov 2025
Royal Borough Of Greenwich (202341112) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341112 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a joint leaseholder of […]
Case 202341112 · 28 Nov 2025
Sandwell Metropolitan Borough Council (202453379) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 1-bed […]
Case 202453379 · 28 Nov 2025
Swindon Borough Council (202432723) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
Case 202432723 · 28 Nov 2025
Haringey London Borough Council (202442873) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives with her […]
Case 202442873 · 27 Nov 2025
London Borough of Croydon (202502469) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 November 2025 Background The resident rents her property to a […]
Case 202502469 · 27 Nov 2025
London Borough of Enfield (202439114) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]
Case 202439114 · 27 Nov 2025
London Borough of Hammersmith and Fulham (202509424) Maladministration
Complaint: Managing Relations
Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Case 202509424 · 27 Nov 2025
London Borough of Islington (202334423) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a ground-floor […]
Case 202334423 · 27 Nov 2025
London Borough of Islington (202409957) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lived in a ground […]
Case 202409957 · 27 Nov 2025
London Borough of Lambeth (202312005) Outside Jurisdiction
Complaint: Financial
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]
Case 202312005 · 27 Nov 2025
London Borough of Lambeth (202440702) Maladministration
Complaint: Managing Relations
Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives with her 5 young children and she is […]
Case 202440702 · 27 Nov 2025
London Borough of Redbridge (202334994) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background In July 2022 the resident reported […]
Case 202334994 · 27 Nov 2025
London Borough of Hounslow (202440050) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]
Case 202440050 · 26 Nov 2025
London Borough of Islington (202306007) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202306007 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a second floor […]
Case 202306007 · 26 Nov 2025
London Borough of Lambeth (202403435) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202403435 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The property is a 2-bedroom flat […]
Case 202403435 · 26 Nov 2025
London Borough of Lambeth (202509527) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202509527 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her 4 […]
Case 202509527 · 26 Nov 2025
London Borough of Lewisham (202430563) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 November 2025 Background The leaseholder lets her property to tenants. She contacted the landlord in […]
Case 202430563 · 26 Nov 2025
Haringey London Borough Council (202330017) Severe Maladministration
Complaint: Managing Relations
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
Case 202330017 · 25 Nov 2025
London Borough of Barnet (202507401) Maladministration
Complaint: Managing Relations
Decision Case ID 202507401 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a semi-detached first […]
Case 202507401 · 25 Nov 2025
London Borough of Lambeth (202336114) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]
Case 202336114 · 25 Nov 2025
London Borough of Lambeth (202421626) Maladministration
Complaint: Managing Relations
Decision Case ID 202421626 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a 4-bedroom house […]
Case 202421626 · 25 Nov 2025
London Borough of Lewisham (202415671) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 November 2025 Background The resident is a leaseholder of a flat owned by the […]
Case 202415671 · 25 Nov 2025
Barnsley Metropolitan Borough Council (202437364) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a semi-detached […]
Case 202437364 · 24 Nov 2025
London Borough of Lambeth (202500618) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom […]
Case 202500618 · 24 Nov 2025
London Borough of Islington (202429991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
Case 202429991 · 21 Nov 2025
London Borough of Newham (202326788) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
Case 202326788 · 21 Nov 2025
London Borough of Tower Hamlets (202432413) No Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
Case 202432413 · 21 Nov 2025
Basildon Borough Council (202407113) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]
Case 202407113 · 20 Nov 2025
London Borough of Camden Council (202328620) Maladministration
Complaint: Financial
Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident raised issues with the landlord […]
Case 202328620 · 20 Nov 2025
London Borough of Hammersmith and Fulham (202347227) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident has a secure […]
Case 202347227 · 20 Nov 2025
London Borough of Islington (202450843) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]
Case 202450843 · 20 Nov 2025
London Borough of Lambeth (202334817) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background The resident lives in a flat located […]
Case 202334817 · 20 Nov 2025
London Borough of Newham (202425925) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]
Case 202425925 · 20 Nov 2025