Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,955 of 16,227 decisions matching "borough"

London Borough of Hammersmith and Fulham (202345959) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a […]
Case 202345959 · 30 Oct 2025
London Borough of Hillingdon (202329872) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 30 October 2025 Background The resident has a flexible tenancy […]
Case 202329872 · 30 Oct 2025
London Borough of Lambeth (202419912) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 October 2025 Background The resident lives in a ground-floor 2-bedroom […]
Case 202419912 · 30 Oct 2025
London Borough of Lewisham (202435916) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a single parent with 4 children, aged […]
Case 202435916 · 30 Oct 2025
London Borough of Newham (202439983) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom, […]
Case 202439983 · 30 Oct 2025
Royal Borough Of Greenwich (202418129) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a ground floor […]
Case 202418129 · 30 Oct 2025
Dacorum Borough Council (202207644) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Case 202207644 · 29 Oct 2025
Dacorum Borough Council (202345459) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. […]
Case 202345459 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202400388) Maladministration
Complaint: Managing Relations
Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident is a secure tenant of […]
Case 202400388 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202426287) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was […]
Case 202426287 · 29 Oct 2025
London Borough of Camden Council (202337006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy Date 27 October 2025 Background The property is a 2-bed second floor flat. The resident […]
Case 202337006 · 29 Oct 2025
London Borough of Hackney (202440700) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440700 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 October 2025 Background The resident lives in a 2-bedroom property […]
Case 202440700 · 29 Oct 2025
London Borough of Hounslow (202503006) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503006 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom […]
Case 202503006 · 29 Oct 2025
Rotherham Metropolitan Borough Council (202434309) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a house with a garden which […]
Case 202434309 · 28 Oct 2025
Royal Borough Of Greenwich (202419950) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419950 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second floor flat in a […]
Case 202419950 · 28 Oct 2025
Royal Borough of Kingston Upon Thames (202433471) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in […]
Case 202433471 · 28 Oct 2025
Sandwell Metropolitan Borough Council (202401876) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s complaint handling. The landlord’s knowledge and information management.
Case 202401876 · 28 Oct 2025
London Borough of Ealing (202444290) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202444290 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Secure Tenancy Date 8 October 2025 Background The property is a 2-bedroom flat on the first floor […]
Case 202444290 · 27 Oct 2025
London Borough of Lambeth (202334914) Maladministration
Complaint: Managing Relations
Decision Case ID 202334914 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The resident lives in a 3-bedroom flat, comprising […]
Case 202334914 · 27 Oct 2025
Haringey London Borough Council (202502673) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Case 202502673 · 24 Oct 2025
London Borough of Islington (202339937) Maladministration
Complaint: Managing Relations
Decision Case ID 202339937 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 2-bedroom, first-floor flat. The resident […]
Case 202339937 · 24 Oct 2025
London Borough of Lambeth (202420046) Maladministration
Complaint: Managing Relations
Decision Case ID 202420046 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 1-bedroom ground floor flat, […]
Case 202420046 · 24 Oct 2025
London Borough of Lambeth (202430381) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430381 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom, ground-floor […]
Case 202430381 · 24 Oct 2025
London Borough of Lewisham (202503165) Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Case 202503165 · 24 Oct 2025
Royal Borough Of Greenwich (202401564) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401564 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a ground […]
Case 202401564 · 24 Oct 2025
Royal Borough of Kingston Upon Thames (202342629) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
Case 202342629 · 24 Oct 2025
London Borough of Ealing (202434090) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434090 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident lives in a 2-bedroom first floor […]
Case 202434090 · 23 Oct 2025
London Borough of Tower Hamlets (202427695) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background The resident lives in a […]
Case 202427695 · 23 Oct 2025
Royal Borough Of Greenwich (202316938) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident was a shared ownership leaseholder […]
Case 202316938 · 23 Oct 2025
Sandwell Metropolitan Borough Council (202326168) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Case 202326168 · 23 Oct 2025
Kirklees Metropolitan Borough Council (202429151) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2 bedroomed […]
Case 202429151 · 22 Oct 2025
London Borough of Barnet (202432330) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a flat in […]
Case 202432330 · 22 Oct 2025
London Borough of Camden Council (202505115) Maladministration
Complaint: Managing Relations
Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]
Case 202505115 · 22 Oct 2025
Haringey London Borough Council (202427762) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint.
Case 202427762 · 21 Oct 2025
London Borough of Hackney (202503846) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]
Case 202503846 · 21 Oct 2025
London Borough of Hillingdon (202453498) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date 20 October 2025 Background The resident moved into the property, a one bedroom first […]
Case 202453498 · 20 Oct 2025
Haringey London Borough Council (202338854) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom terraced […]
Case 202338854 · 17 Oct 2025
London Borough of Hammersmith and Fulham (202327538) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]
Case 202327538 · 17 Oct 2025
Sandwell Metropolitan Borough Council (202323105) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background As part of an adaptation request by the resident, the […]
Case 202323105 · 17 Oct 2025
Kirklees Metropolitan Borough Council (202407259) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 October 2025 Background The resident is a leaseholder of a […]
Case 202407259 · 15 Oct 2025
London Borough of Barking and Dagenham (202453230) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]
Case 202453230 · 15 Oct 2025
London Borough of Islington (202429813) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background At the time of this complaint, […]
Case 202429813 · 15 Oct 2025
Stevenage Borough Council (202314292) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp […]
Case 202314292 · 15 Oct 2025
London Borough of Ealing (202345558) Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the landlord handled the complaint.
Case 202345558 · 13 Oct 2025
Kirklees Metropolitan Borough Council (202340525) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new property on medical grounds. Reported anti-social behaviour (ASB). Various repairs within the property. Reports of mould in the property.
Case 202340525 · 10 Oct 2025
London Borough of Hillingdon (202427669) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 October 2025 Background The resident signed his tenancy on […]
Case 202427669 · 10 Oct 2025
Rotherham Metropolitan Borough Council (202331953) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination. …
Case 202331953 · 10 Oct 2025
London Borough of Croydon (202407425) Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
Case 202407425 · 9 Oct 2025
London Borough of Barnet (202424785) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
Case 202424785 · 8 Oct 2025
London Borough of Hounslow (202452472) Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp and mould.
Case 202452472 · 8 Oct 2025