Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "borough" ×

Showing 1,955 of 16,227 decisions matching "borough"

London Borough of Wandsworth (202342211) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background In February 2023 the resident told the […]
Case 202342211 · 20 Nov 2025
London Borough of Camden Council (202335140) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 November 2025 Background The resident is a leaseholder who […]
Case 202335140 · 19 Nov 2025
Rotherham Metropolitan Borough Council (202328138) Maladministration
Complaint: Financial
Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background The resident’s tenancy began on 27 October […]
Case 202328138 · 19 Nov 2025
London Borough of Barnet (202452106) Maladministration
Complaint: Managing Relations
Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident has a secure tenancy with […]
Case 202452106 · 18 Nov 2025
London Borough of Barnet (202513388) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202513388 Decision type Investigation Landlord London Borough of Barnet Landlord type ALMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident experienced noise transference issues caused by her neighbour’s lifestyle and […]
Case 202513388 · 18 Nov 2025
Royal Borough Of Greenwich (202427609) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]
Case 202427609 · 18 Nov 2025
Slough Borough Council (202442937) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]
Case 202442937 · 18 Nov 2025
London Borough of Enfield (202315690) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202315690 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 November 2025 Background The resident lives in a flat within […]
Case 202315690 · 17 Nov 2025
London Borough of Wandsworth (202508248) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date 17 November 2025 Background The resident lived at the property, a 3-bedroom house, with […]
Case 202508248 · 17 Nov 2025
Haringey London Borough Council (202330110) Maladministration
Complaint: Managing Relations
Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a house with […]
Case 202330110 · 14 Nov 2025
London Borough of Camden Council (202414070) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]
Case 202414070 · 14 Nov 2025
London Borough of Hounslow (202509252) Maladministration
Complaint: Managing Relations
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Case 202509252 · 14 Nov 2025
Swindon Borough Council (202332528) Maladministration
Complaint: Managing Relations
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Case 202332528 · 14 Nov 2025
Barnsley Metropolitan Borough Council (202407347) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]
Case 202407347 · 13 Nov 2025
Blackpool Borough Council (202428526) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]
Case 202428526 · 12 Nov 2025
London Borough of Hounslow (202337986) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 November 2025 Background The resident lives in a first floor flat. […]
Case 202337986 · 12 Nov 2025
London Borough of Waltham Forest (202330491) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord recognised its failing and offered suitable redress.
Case 202330491 · 12 Nov 2025
London Borough of Enfield (202416777) Maladministration
Complaint: Managing Relations
Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident has a lung condition that […]
Case 202416777 · 11 Nov 2025
London Borough of Hackney (202405683) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 November 2025 Background The resident is a leaseholder of a […]
Case 202405683 · 11 Nov 2025
London Borough of Tower Hamlets (202403067) Maladministration
Complaint: Estate Management
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom […]
Case 202403067 · 11 Nov 2025
Royal Borough Of Greenwich (202329908) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 […]
Case 202329908 · 11 Nov 2025
London Borough of Hammersmith and Fulham (202335928) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Case 202335928 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202339384) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Case 202339384 · 10 Nov 2025
Stevenage Borough Council (202408578) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]
Case 202408578 · 10 Nov 2025
Haringey London Borough Council (202501855) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Case 202501855 · 7 Nov 2025
London Borough of Havering Council (202326227) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]
Case 202326227 · 7 Nov 2025
London Borough of Islington (202429645) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Case 202429645 · 7 Nov 2025
London Borough of Lambeth (202410952) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 November 2025 Background The property is in a building that contains 2 flats. The […]
Case 202410952 · 7 Nov 2025
London Borough of Lambeth (202428095) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Case 202428095 · 7 Nov 2025
Sandwell Metropolitan Borough Council (202318239) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Case 202318239 · 7 Nov 2025
London Borough of Croydon (202409223) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Case 202409223 · 5 Nov 2025
London Borough of Lambeth (202452181) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 November 2025 Background The resident is a leaseholder of the […]
Case 202452181 · 5 Nov 2025
London Borough of Hammersmith and Fulham (202441018) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Case 202441018 · 4 Nov 2025
London Borough of Hounslow (202343086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
Case 202343086 · 4 Nov 2025
Kirklees Metropolitan Borough Council (202306969) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]
Case 202306969 · 3 Nov 2025
London Borough of Camden Council (202401024) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]
Case 202401024 · 3 Nov 2025
Crawley Borough Council (202342908) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Case 202342908 · 31 Oct 2025
London Borough of Ealing (202426484) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident has been the leaseholder of […]
Case 202426484 · 31 Oct 2025
London Borough of Islington (202341071) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202341071 · 31 Oct 2025
London Borough of Lambeth (202330224) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Case 202330224 · 31 Oct 2025
London Borough of Lambeth (202342651) Maladministration
Complaint: Managing Relations
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Case 202342651 · 31 Oct 2025
London Borough of Lambeth (202501138) Maladministration
Complaint: Managing Relations
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
Case 202501138 · 31 Oct 2025
London Borough of Newham (202445140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Case 202445140 · 31 Oct 2025
London Borough of Tower Hamlets (202426456) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Case 202426456 · 31 Oct 2025
London Borough of Tower Hamlets (202427344) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202427344 · 31 Oct 2025
London Borough of Waltham Forest (202333291) Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.
Case 202333291 · 31 Oct 2025
London Borough of Wandsworth (202346831) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Case 202346831 · 31 Oct 2025
Royal Borough Of Greenwich (202430607) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Case 202430607 · 31 Oct 2025
Darlington Borough Council (202411824) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Case 202411824 · 30 Oct 2025
London Borough of Hackney (202504163) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]
Case 202504163 · 30 Oct 2025