Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,795 of 16,227 decisions matching "council"

London Borough of Camden Council (202336929) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336929 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 December 2025 Background The leaseholder rents out the property […]
Case 202336929 · 16 Dec 2025
London Borough of Camden Council (202512741) Maladministration
Complaint: Managing Relations
Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 December 2025 Background The property is a flat on the 1st floor of […]
Case 202512741 · 16 Dec 2025
Woking Borough Council (202500018) Maladministration
Complaint: Managing Relations
Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom maisonette next […]
Case 202500018 · 16 Dec 2025
Arun District Council (202510430) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The landlord agreed to move the resident […]
Case 202510430 · 15 Dec 2025
Thurrock Council (202342322) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342322 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 December 2025 Background The resident lives in a 2-bedroom house with her daughter. The resident […]
Case 202342322 · 15 Dec 2025
Brighton and Hove City Council (202327022) Maladministration
Complaint: Managing Relations
Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident has been a tenant […]
Case 202327022 · 12 Dec 2025
Haringey London Borough Council (202334825) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334825 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 December 2025 Background The resident lived in a 3-bedroom, ground […]
Case 202334825 · 12 Dec 2025
Haringey London Borough Council (202425243) Maladministration
Complaint: Managing Relations
The landlord delayed providing a complaint response to the resident. It acknowledged poor communication and investigation of the complaint but had not offered compensation to recognise the distress and inconvenience caused to the resident.
Case 202425243 · 12 Dec 2025
Southwark Council (202339206) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The resident moved to the property, a maisonette which […]
Case 202339206 · 12 Dec 2025
Leicester City Council (202429181) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in a 1-bedroom flat on the thirteenth floor […]
Case 202429181 · 11 Dec 2025
Haringey London Borough Council (202410631) Maladministration
Complaint: Managing Relations
Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 December 2025 Background On 21 July 2025 we issued our determination […]
Case 202410631 · 10 Dec 2025
Haringey London Borough Council (202449599) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 10 December 2025 Background The resident reported antisocial behaviour and noise […]
Case 202449599 · 10 Dec 2025
Central Bedfordshire Council (202431480) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 December 2025 Background The resident lives in a ground floor flat. […]
Case 202431480 · 9 Dec 2025
City of Lincoln Council (202514255) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date 9 December 2025 Background The resident is a tenant in a house with adaptations. Her […]
Case 202514255 · 9 Dec 2025
Blackpool Borough Council (202423540) Outside Jurisdiction
Complaint: Managing Relations
Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial […]
Case 202423540 · 8 Dec 2025
London Borough of Camden Council (202341248) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 8 December 2025 Background The property is a flat. It receives heating and hot […]
Case 202341248 · 8 Dec 2025
Newcastle City Council (202302767) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202302767 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 08 December 2025 Background The resident moved into the flat in January 2023. […]
Case 202302767 · 8 Dec 2025
City of Westminster Council (202452017) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident has a secure tenancy […]
Case 202452017 · 5 Dec 2025
Haringey London Borough Council (202445455) Maladministration
Complaint: Managing Relations
Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident lives in a flat […]
Case 202445455 · 5 Dec 2025
Southwark Council (202325237) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom flat in […]
Case 202325237 · 5 Dec 2025
Southend on Sea City Council (202506439) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The property is a 4-bedroom house […]
Case 202506439 · 4 Dec 2025
Norwich City Council (202424769) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives in a 2 bedroom […]
Case 202424769 · 3 Dec 2025
Southwark Council (202416814) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Case 202416814 · 2 Dec 2025
Barnsley Metropolitan Borough Council (202506435) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Case 202506435 · 28 Nov 2025
Barnsley Metropolitan Borough Council (202509792) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Case 202509792 · 28 Nov 2025
Birmingham City Council (202324164) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident says he has experienced repeat […]
Case 202324164 · 28 Nov 2025
Bristol City Council (202222940) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]
Case 202222940 · 28 Nov 2025
Bristol City Council (202340773) Maladministration
Complaint: Managing Relations
Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 The resident lives in a 2-bedroom terraced house. She […]
Case 202340773 · 28 Nov 2025
City of Wolverhampton Council (202404424) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Case 202404424 · 28 Nov 2025
Gateshead Metropolitan Borough Council (202504764) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
Case 202504764 · 28 Nov 2025
Haringey London Borough Council (202504060) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504060 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident is a tenant of […]
Case 202504060 · 28 Nov 2025
London Borough of Camden Council (202342417) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342417 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident and her husband […]
Case 202342417 · 28 Nov 2025
London Borough of Camden Council (202504809) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
Case 202504809 · 28 Nov 2025
North Tyneside Council (202431237) Maladministration
Complaint: Managing Relations
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with […]
Case 202431237 · 28 Nov 2025
Sandwell Metropolitan Borough Council (202453379) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 1-bed […]
Case 202453379 · 28 Nov 2025
Southwark Council (202422153) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a first-floor flat in […]
Case 202422153 · 28 Nov 2025
Southwark Council (202501001) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a leaseholder of the property. The property […]
Case 202501001 · 28 Nov 2025
Stonewater Limited (202325507) Maladministration
Complaint: Estate Management
Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident’s home is an alms-house leased from the local Council. The landlord […]
Case 202325507 · 28 Nov 2025
Swindon Borough Council (202432723) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord […]
Case 202432723 · 28 Nov 2025
Birmingham City Council (202317005) Maladministration
Complaint: Managing Relations
Decision Case ID 202317005 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived in the property which was […]
Case 202317005 · 27 Nov 2025
City of Doncaster Council (202507105) Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]
Case 202507105 · 27 Nov 2025
Haringey London Borough Council (202442873) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives with her […]
Case 202442873 · 27 Nov 2025
Leeds City Council (202330754) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident was unhappy that the landlord had […]
Case 202330754 · 27 Nov 2025
Oxford City Council (202505886) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two children […]
Case 202505886 · 27 Nov 2025
Southend on Sea City Council (202411019) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live […]
Case 202411019 · 27 Nov 2025
Southwark Council (202404949) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]
Case 202404949 · 27 Nov 2025
Tendring District Council (202317086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat […]
Case 202317086 · 27 Nov 2025
West Northamptonshire Council (202323688) Maladministration
Complaint: Managing Relations
Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house […]
Case 202323688 · 27 Nov 2025
Babergh District Council (202345261) Maladministration
Complaint: Managing Relations
Decision Case ID 202345261 Decision type Investigation Landlord Babergh District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident had a long-standing issue with infestations […]
Case 202345261 · 26 Nov 2025
Leeds City Council (202338552) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202338552 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In October 2023 the resident reported damage to […]
Case 202338552 · 26 Nov 2025