Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,795 of 16,227 decisions matching "council"

Birmingham City Council (202330777) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]
Case 202330777 · 6 Nov 2025
Birmingham City Council (202423205) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder of a first […]
Case 202423205 · 6 Nov 2025
Southwark Council (202308062) Maladministration
Complaint: Local Authority / ALMO or TMO
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Case 202308062 · 6 Nov 2025
Kirklees Metropolitan Borough Council (202306969) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]
Case 202306969 · 3 Nov 2025
London Borough of Camden Council (202401024) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]
Case 202401024 · 3 Nov 2025
Crawley Borough Council (202342908) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Case 202342908 · 31 Oct 2025
Norwich City Council (202402008) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]
Case 202402008 · 31 Oct 2025
Norwich City Council (202423175) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Case 202423175 · 31 Oct 2025
Nottingham City Council (202504955) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Case 202504955 · 31 Oct 2025
St Albans City and District Council (202429798) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Case 202429798 · 31 Oct 2025
Adur District Council (202440819) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Case 202440819 · 30 Oct 2025
Birmingham City Council (202332678) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]
Case 202332678 · 30 Oct 2025
Brighton and Hove City Council (202441528) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 30 October 2025 Background The resident has lived in […]
Case 202441528 · 30 Oct 2025
Bristol City Council (202415249) Maladministration
Complaint: Managing Relations
Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 1-bedroom concrete bungalow. […]
Case 202415249 · 30 Oct 2025
City of Wolverhampton Council (202332042) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Case 202332042 · 30 Oct 2025
Darlington Borough Council (202411824) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Case 202411824 · 30 Oct 2025
Manchester City Council (202343802) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy, […]
Case 202343802 · 30 Oct 2025
Dacorum Borough Council (202207644) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Case 202207644 · 29 Oct 2025
Dacorum Borough Council (202345459) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. […]
Case 202345459 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202400388) Maladministration
Complaint: Managing Relations
Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident is a secure tenant of […]
Case 202400388 · 29 Oct 2025
Kirklees Metropolitan Borough Council (202426287) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was […]
Case 202426287 · 29 Oct 2025
Lancaster City Council (202342337) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 October 2025 Background The resident has held the assured tenancy in trust for her […]
Case 202342337 · 29 Oct 2025
London Borough of Camden Council (202337006) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy Date 27 October 2025 Background The property is a 2-bed second floor flat. The resident […]
Case 202337006 · 29 Oct 2025
South Tyneside Council (202343834) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background 1. At the time of the complaint […]
Case 202343834 · 29 Oct 2025
Southwark Council (202406172) Maladministration
Complaint: Local Authority / ALMO or TMO
We found that the landlord had not set out extensions in a timely way and had not updated the resident throughout its handling of the complaint.
Case 202406172 · 29 Oct 2025
Ashfield District Council (202504626) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a second-floor 2-bedroom […]
Case 202504626 · 28 Oct 2025
Rotherham Metropolitan Borough Council (202434309) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a house with a garden which […]
Case 202434309 · 28 Oct 2025
Sandwell Metropolitan Borough Council (202401876) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s complaint handling. The landlord’s knowledge and information management.
Case 202401876 · 28 Oct 2025
Thurrock Council (202336037) Maladministration
Complaint: Managing Relations
Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 April 2026 Background The resident lives with his wife in the property […]
Case 202336037 · 28 Oct 2025
City of Westminster Council (202334579) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334579 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 October 2025 Background The resident told the landlord that a neighbour was incorrectly […]
Case 202334579 · 27 Oct 2025
Manchester City Council (202430450) Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the roof and fence.
Case 202430450 · 27 Oct 2025
Southwark Council (202411974) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The property is a flat in a block of […]
Case 202411974 · 27 Oct 2025
Birmingham City Council (202412991) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom property within […]
Case 202412991 · 24 Oct 2025
Birmingham City Council (202422793) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat. What the complaint is about […]
Case 202422793 · 24 Oct 2025
Brighton and Hove City Council (202427879) Maladministration
Complaint: Financial
Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The property is a 3-bedroom maisonette in […]
Case 202427879 · 24 Oct 2025
City of Westminster Council (202334157) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Case 202334157 · 24 Oct 2025
Haringey London Borough Council (202502673) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 24 October 2025 Background The resident lives in a 1-bedroom flat in a high-rise […]
Case 202502673 · 24 Oct 2025
Kingston upon Hull City Council (202424167) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424167 Decision type Investigation Landlord Kingston upon Hull City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident reported a leak […]
Case 202424167 · 24 Oct 2025
South Kesteven District Council (202334681) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202334681 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background On 28 July 2023 the resident complained […]
Case 202334681 · 24 Oct 2025
Southwark Council (202231578) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
Case 202231578 · 24 Oct 2025
Southwark Council (202315976) Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the resident’s rehousing request . We have also considered the landlord’s complaint handling
Case 202315976 · 24 Oct 2025
Southwark Council (202331912) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 October 2025 Background The resident raised concerns about the remedial works following […]
Case 202331912 · 24 Oct 2025
Sandwell Metropolitan Borough Council (202326168) Mediation
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 October 2025 Background In January 2023 the resident queried the […]
Case 202326168 · 23 Oct 2025
Bournemouth, Christchurch and Poole Council (202306436) Outside Jurisdiction
Complaint: Planned Works
Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident it […]
Case 202306436 · 22 Oct 2025
Bristol City Council (202339195) Maladministration
Complaint: Financial
Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident has a secure tenancy with the […]
Case 202339195 · 22 Oct 2025
Kirklees Metropolitan Borough Council (202429151) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2 bedroomed […]
Case 202429151 · 22 Oct 2025
Leeds City Council (202433052) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 2-bedroom flat in a high rise […]
Case 202433052 · 22 Oct 2025
London Borough of Camden Council (202505115) Maladministration
Complaint: Managing Relations
Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]
Case 202505115 · 22 Oct 2025
Haringey London Borough Council (202427762) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the resident’s: Reports of leaks. Reports of damp and mould. Complaint.
Case 202427762 · 21 Oct 2025
Portsmouth City Council (202333072) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident was a secured tenant of the landlord between July […]
Case 202333072 · 21 Oct 2025