Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Trafford Housing Trust Limited (201914289)
Partial Maladministration
Complaint: Estate Management
The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The service charge associated with grounds maintenance at the property.
LiveWest Homes Limited (202012144)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.
Paradigm Housing Group Limited (202012977)
No Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater (2) Limited (202008221)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s handling of reports of Anti-Social Behaviour (ASB). The complaint is also about the landlord’s complaint handling.
Thames Valley Housing Association Limited (202008787)
Maladministration
Complaint: Managing Relations
The complaint was about the landlord's response to the resident's:
Clarion Housing Association Limited (201915632)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).
LiveWest Homes Limited (202100634)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
Platform Housing Group Limited (202011542)
No Maladministration
Complaint: Estate Management
The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the resident’s subject access request. The level of rent charged to the resident.
Torus62 Limited (202009030)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
Saffron Housing Trust Limited (202008332)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About the landlord’s response to reports of noise disturbance and vibration from construction work at an adjacent development site, and the …
Clarion Housing Association Limited (202000007)
Reasonable Redress
Complaint: Financial
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202006605)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of ASB.
Catalyst Housing Limited (202006521)
Partial Maladministration
Complaint: Estate Management
The complaint is about the: Level of increase in the resident’s service charges. Landlord’s response to the resident’s complaint about missed garden maintenance appointments. Landlord’s response to the resident’s query about fire equipment service charges.
Clarion Housing Association Limited (202006786)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The landlord’s handling of repairs to the resident’s guttering. The landlord’s complaint handling.
Clarion Housing Association Limited (202008798)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request that the landlord repair a communal fence. The landlord’s handling of the resident’s report of mould, including …
GreenSquare Group Limited (201909593)
No Maladministration
Complaint: Financial
The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the property.
Guinness Housing Association Limited (202007002)
Maladministration
Complaint: Managing Relations
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
Hyde Housing Association Limited (202003639)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling.
One Housing Group Limited (202012077)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property including cigarette smoke from the property below.
Southway Housing Trust (Manchester) Limited (202012382)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine.
Sovereign Housing Association Limited (202005644)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
Stonewater Limited (202005485)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.
The Guinness Partnership Limited (202008437)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.
Believe Housing Limited (202012380)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s existing medical conditions.
Clarion Housing Association Limited (201901431)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Metropolitan Housing Trust Limited (202003572)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding parking enforcement and works; reports regarding repairs to a communal door; request for information regarding her service charge; request for …
Thames Valley Housing Association Limited (202009548)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof.
Torus62 Limited (202010327)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns about asbestos in the property she resides in.
Clarion Housing Association Limited (201915794)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s response to the resident’s request to be permanently decanted to a three-bedroomed property. Complaint handling.
Clarion Housing Association Limited (202004382)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s request to replace the gas fire. Complaint handling.
Greatwell Homes Limited (202004324)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s unannounced visits to the property on 29 July 2019; The unannounced visit to the property on 4 September 2020 and; Complaint handling.
Incommunities Limited (202005780)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking in disabled bays. Reports of dogs fouling on pavements. Concerns about the condition of the pavements.
Metropolitan Housing Trust Limited (202010164)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property.
Network Homes Limited (202000884)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202000884 Network Homes Limited 26 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Midland Heart Limited (202008032)
Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Clarion Housing Association Limited (201806894)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour.
Clarion Housing Association Limited (202010192)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
Nottingham Community Housing Association Limited (202014309)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202014309 Nottingham Community Housing Association Limited 18 May 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
One Housing Group Limited (202011080)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the associated complaint.
One Housing Group Limited (202014420)
Partial Maladministration
Complaint: Financial
The complaint refers to: The landlord’s response to the resident’s requests for a breakdown of the service charges for the 2018-19 and 2019-20 periods. The resident’s concern that the landlord has not acted in line with its legal obligations regarding …
Orbit Group Limited (201808557)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request to move to another property Repairs and adaptations to the property Reports of Anti-Social Behaviour (ASB) The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Bolton at Home Limited (202011752)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas surrounding her property. The landlord’s handling of the associated complaint. The resident’s concerns related to antisocial behaviour …
LiveWest Homes Limited (202006136)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
One Vision Housing Limited (201817317)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
Paragon Asra Housing Limited (202007018)
No Maladministration
Complaint: Estate Management
The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.
Paragon Asra Housing Limited (202009703)
Mediation
Complaint: Old Property Condition migrated-2025
The condition of the property when the resident moved in.
Torus62 Limited (202017392)
Mediation
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.
Your Housing Limited (202005876)
Partial Maladministration
Complaint: Estate Management
The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The landlord’s communication and complaint handling.
bpha Limited (202011346)
Reasonable Redress
Complaint: Occupancy Rights
REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Bromford Housing Association Limited (202006247)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement …