Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 7,045 of 16,227 decisions matching "limited"
Salix Homes Limited (202104609)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.
Clarion Housing Association Limited (202010433)
Maladministration
Complaint: Financial
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
Clarion Housing Association Limited (202012788)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …
Orbit Housing Association Limited (202102294)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.
Yorkshire Housing Limited (202100909)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his bedroom and lounge. Mess left by contractors. Access to his property and bathroom.
Clarion Housing Association Limited (202009271)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response to the resident’s reports of a problem with one of the windows in the property. Complaint handling.
One Vision Housing Limited (202014747)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.
Clarion Housing Association Limited (202004901)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
One Housing Group Limited (202013584)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
GreenSquareAccord Limited (202012871)
Partial Maladministration
Complaint: Managing Relations
The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The resident’s request for a replacement bathroom suite The resident’s request for kitchen alterations. Its communication with the resident The resident’s …
Metropolitan Housing Trust Limited (202002912)
Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.
Stonewater Limited (202010070)
Maladministration
Complaint: Estate Management
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.
Clarion Housing Association Limited (202011727)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Sovereign Housing Association Limited (202005862)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about the landlord’s employee’s behaviour; reports about antisocial behaviour (ASB) from her neighbour; request to be transferred to an alternative property.
Habinteg Housing Association Limited (201910893)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
Metropolitan Housing Trust Limited (202101822)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Complaint: Old Property Condition migrated-2025
The landlords handling of the residents reports concerning gardening and guttering issues.
Catalyst Housing Limited (202007537)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Metropolitan Housing Trust Limited (202012807)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
Midland Heart Limited (202013704)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.
Southern Housing Group Limited (202104632)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlords response to the resident’s concerns regarding a data breach.
Clarion Housing Association Limited (202101785)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Housing Trust Limited (202100327)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.
Metropolitan Housing Trust Limited (202100690)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her property; it’s decision to decline the resident’s request for a management transfer; the effect the situation has had on her …
Trident Housing Association Limited (202002463)
Partial Maladministration
Complaint: Financial
The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse the resident for damage to his personal items caused by the leak. Formal complaint into these matters.
Places for People Homes Limited (201906836)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.
Catalyst Housing Limited (202009351)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
Home Group Limited (202002972)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
A2Dominion Housing Group Limited (202005971)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
Community Gateway Association Limited (202006096)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without notice. The standard of cleaning in communal areas, including the inadequate use of Personal Protective Equipment (PPE). The landlord’s response …
Grand Union Housing Group Limited (202014248)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.
Habinteg Housing Association Limited (202016207)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to repair the fan in the downstairs toilet in order to prevent smells entering the property. Request to install a lever …
Hastoe Housing Association Limited (202011428)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202000411)
No Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in …
Inquilab Housing Association Limited (202000804)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.
LiveWest Homes Limited (202007797)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of the property. Response to the resident’s concerns regarding high energy costs. Response to the resident’s concerns regarding staff conduct. Complaint …
Longhurst Group Limited (202002782)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect of the resident’s mental health concerns. The resident’s concerns were dealt with over six separate complaints: The landlord’s handling of …
One Vision Housing Limited (202010064)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident on 27 June 2020.
Orbit Group Limited (201902084)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint-handling.
Paragon Asra Housing Limited (202003949)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s reports of repairs required to a fence. The landlord’s response to the resident’s reports of an uninhabited neighbouring building and its …
Places for People Homes Limited (201916334)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. The landlord’s decision to enact its safeguarding policy and contact the emergency services. The landlord’s handling of a fraud investigation …
The Guinness Partnership Limited (202011602)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of damage to her car window.
Clarion Housing Association Limited (202003873)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.
Home Group Limited (202009515)
Outside Jurisdiction
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.
Home Group Limited (202010218)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. The condition of the wiring in the property.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak at the resident’s property.
One Housing Group Limited (202004807)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
One Housing Group Limited (202011085)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to …
Wakefield And District Housing Limited (202006961)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his previous complaint. The landlord’s rejection of the resident’s 21 July 2020 complaint …