Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 13,215 of 16,227 decisions matching "about"

Kingston upon Thames Council (202000332) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to …
Case 202000332 · 7 Dec 2020
London Borough of Hackney (202001866) No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
Case 202001866 · 7 Dec 2020
Midland Heart Limited (201913078) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of a lack of hot water.
Case 201913078 · 7 Dec 2020
Places for People Homes Limited (202003224) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the …
Case 202003224 · 7 Dec 2020
Housing Solutions (201817213) No Maladministration
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
Case 201817213 · 4 Dec 2020
Longhurst Group Limited (202000333) No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
Case 202000333 · 4 Dec 2020
Metropolitan Housing Trust Limited (201905797) Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Case 201905797 · 4 Dec 2020
Newham Council (201915965) Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.
Case 201915965 · 4 Dec 2020
Notting Hill Genesis (201913098) Mediation
Complaint: Leaseholder
The complaint is about the landlord’s response to the Resident’s reports of antisocial behaviour (ASB).
Case 201913098 · 4 Dec 2020
Peabody Trust 2018 (202004754) Outside Jurisdiction
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
Case 202004754 · 4 Dec 2020
Peabody Trust (201912025) Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a …
Case 201912025 · 4 Dec 2020
Birmingham City Council (202000068) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the Council’s assessment of the residents housing needs.
Case 202000068 · 3 Dec 2020
Orbit Group Limited (201908727) Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord to the resident, following repair delays.
Case 201908727 · 3 Dec 2020
Southern Housing Group Limited (201915929) Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the …
Case 201915929 · 3 Dec 2020
London & Quadrant Housing Trust (201904703) Maladministration
Complaint: Old Tenants Behaviour categories
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).
Case 201904703 · 1 Dec 2020