Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Newham Council (201913856)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.
West Northamptonshire Council (201915625)
No Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s response to the resident’s report of missing belongings.
Clarion Housing Association Limited (202000218)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s:
Haringey Council (202003505)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her own.
Newham Council (201908648)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.
Croydon Council (202005546)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce …
One Housing Group Limited (202001423)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding its management of anti-social behaviour (ASB) Response to a pest infestation Response to the leaseholder’s concerns regarding the standard of …
Southwark Council (201703942)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request
Home Group Limited (202001298)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.
Metropolitan Housing Trust Limited (201907476)
Reasonable Redress
Complaint: Managing Relations
The complaint is about:
One Housing Group (201911422)
Maladministration
Complaint: Leaseholder
The complaint is about: the landlord’s handling of the resident’s request for a summary of the costs incurred in relation to the service charges for the period 2018 to 2019. the landlord’s complaint handling.
Places for People Group Limited (201902700)
Partial Maladministration
Complaint: Old Charges categories
The complaint is about: the landlord’s response to the resident’s reports of communal repairs and her concerns about the standard of grounds maintenance; and the landlord’s provision of information relating to the service charge; and the landlord’s handling of the …
Royal Borough of Kensington and Chelsea (201913984)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.
London Borough of Hillingdon (202000105)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property between August and December 2019; and the identity of the person occupying the residence above him.
A2Dominion Housing Group Limited (202001096)
Reasonable Redress
Complaint: Old Compensation categories
The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.
Thirteen Housing Group Limited (201908379)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property.
Stonewater Limited (201903301)
No Maladministration
Complaint: Estate Management
The resident complains about:
Brentwood Borough Council (202002909)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property.
Hammersmith and Fulham Council (201914426)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of:
London & Quadrant H T (202003138)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of a bad odour from her sink and bathroom drainage the landlord’s handling of the associated complaint the level of compensation …
Network Homes Limited (201812288)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Stoke-on-Trent City Council (202003436)
No Maladministration
The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s properties.
Birmingham City Council (201915607)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the level of service charge for major works.
Camden Council (201912173)
Partial Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s response to residents’ reports about:
Catalyst Housing Limited (202005511)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.
Cornwall Housing Limited (201907060)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.
Home Group Limited (201915810)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (201903897)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Lambeth Council (201912623)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.
Lambeth Council (201915129)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.
London & Quadrant Housing Trust (202001323)
Partial Maladministration
Complaint: Old Charges categories
The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling
Longhurst Group Limited (202001481)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
Network Homes Limited (201916173)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; …
Sandwell Metropolitan Borough Council (201912989)
Maladministration
Complaint: Information and data management
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
St Albans City and District Council (201913967)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication
Westminster City Council (201815568)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.
A2Dominion Housing Group Limited (202003911)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Brentwood Borough Council (201915056)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord handled a boundary issue relating to the resident’s property.
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the Resident’s mutual exchange.
Clarion Housing Association Limited (201915302)
No Maladministration
Complaint: Old Estate Management categories
The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.
Hyde Housing Association Limited (201914239)
Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
London & Quadrant Housing Trust (201904482)
Maladministration
Complaint: Old Property Condition categories
The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.
Metropolitan Housing Trust Limited (202000400)
Reasonable Redress
Complaint: Old Complaints Handling categories
The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.
Orbit South Housing Association Limited (202005350)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
East End Homes Limited (202005303)
No Maladministration
Complaint: Managing Relations
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
London & Quadrant H T (201909582)
No Maladministration
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.
Notting Hill Housing Trust (202004323)
Maladministration
Complaint: Financial
The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.
Places for People Group Limited (202004070)
No Maladministration
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Southern Housing Group Limited (202000055)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.