Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Lambeth Council (201900571)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of:
Leicester City Council (202006987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs.
London & Quadrant Housing Trust (202000464)
No Maladministration
Complaint: Old Charges categories
The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being carried out properly and/or were necessary; the level of service charge increases.
Metropolitan Housing Trust Limited (202007488)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property without her permission.
Octavia Housing (201905017)
No Maladministration
Complaint: Old Tenants Behaviour categories
This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social behaviour (‘ASB’) by a neighbour. Use of chemicals by the neighbour when cleaning in the communal hallway.
Paragon Asra Housing Limited (202005271)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated complaint regarding these issues.
Stonewater (2) Limited (201912877)
Partial Maladministration
The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration at the property.
Wandsworth Council (202003375)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling that had been laid by the landlord at the side of the building. the cost of remedial actions to tackle …
Equity Housing Group Limited (201902020)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to replace the windows at the property. The complaint is also about the landlord’s complaint handling.
Greenwich Council (201910844)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; associated formal complaint
Kingston upon Thames Council (201915380)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling.
Southwark Council (202002332)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount of service charge. The length of time taken to complete the works. The quality of the decorating work. Complaint handling.
The Riverside Group Limited (201909268)
Maladministration
Complaint: Old Property Condition categories
The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of a leak through her bedroom ceiling.
Gentoo Group Limited (202000538)
No Maladministration
Complaint: Old Property Condition categories
This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to her property.
Bristol City Council (201914973)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet …
Clarion Housing Association Limited (201906498)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Home Group Limited (201904586)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.
Hyde Housing Association Limited (201909494)
No Maladministration
Complaint: Financial
The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be …
Leeds City Council (202003569)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.
London & Quadrant Housing Trust (202004505)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s decision in January 2019 to seek an injunction against one neighbour rather than a possession order; and how the landlord …
One Housing Group (202001816)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing
Bromford Housing Group Limited (201903619)
No Maladministration
Complaint: Old Outside HOS Jurisdiction categories
The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and a data request complaint handling
Hammersmith and Fulham Council (202000590)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an airbrick in the bedroom and associated damp and mould inspection and treatment.
London & Quadrant Housing Trust (202000305)
Maladministration
Complaint: Old Charges categories
The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her home.
Network Homes Limited (201900298)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint is about:
Notting Hill Genesis (201911978)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the handling of her request to be transferred to another property.
Notting Hill Genesis (202007739)
Outside Jurisdiction
The complaint is about:
Southwark Council (202001947)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the increase to the service charge for major works following a section 20 consultation process.
Grand Union Housing Group Limited (202006565)
No Maladministration
The complaint is about the landlord’s decision not to replace the resident’s carpet.
Mosscare St. Vincent’s Housing Group Limited (202003392)
No Maladministration
This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.
Woking Borough Council (202000175)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to …
Leeds City Council (201902442)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident.
LiveWest Homes Limited (202004014)
Partial Maladministration
Complaint: Estate Management
The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her property. The Landlord’s complaint handling of this matter.
Phoenix Community Housing Association (Bellingham and Downham) Limited (201908453)
Partial Maladministration
Complaint: Leaseholder
The complaint is about: The landlord’s response to the resident’s reports of damage caused to the property following a leak. The landlord’s communication in relation to a cancelled appointment following the leak. The landlord’s complaint handling of these matters.
Southwark Council (201815464)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of …
Wandsworth Council (202000746)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication with its contractor about the works required and the extent of the works the landlord is prepared to undertake; and …
Array (202001047)
Outside Jurisdiction
Complaint: Old Charges categories
The resident complains about the level of service charge charged in relation to his property and the reasonableness of the charge.
Lambeth Council (202001297)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the charges for the repair costs incurred following a fire within the block.
London & Quadrant Housing Trust (201914099)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building which the resident owns a property in. Request for the resident to pay its legal fees in relation to her …
Optivo (202005182)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of mould in her property.
Six Town Housing Limited (202000098)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property.
Aster Group Limited (201916183)
No Maladministration
Complaint: Managing Relations
The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision not to treat the resident’s request to astro turf the rear garden as an aid and adaptation under its policy; …
Axiom Housing Association Limited (202002115)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at the beginning of the tenancy.
Westminster City Council (202002702)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to a leak at the property and its subsequent compensation offer.
Catalyst Housing Limited (201807134)
Maladministration
The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent arrears.
ForHousing Limited (202006822)
Maladministration
The complaint is about: the landlord’s handling of roof repairs. The complaint is also about the landlord’s complaints handling.
Leeds City Council (201912704)
No Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the landlord’s response to the resident’s complaint about the conduct of a staff member
A2Dominion Homes Limited (201915585)
Outside Jurisdiction
Complaint: Old Home Ownership Issues (not new build) categories
This complaint is about the landlord’s response to the resident’s request for an extension to her lease.
Accord Housing Association Limited (202006726)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to information provided by the resident about her right to buy request.
Clarion Housing Association Limited (201915053)
Maladministration
The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden.