Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about the condition of the bath/sink.

The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication with the Resident. The Landlord’s response to the Resident’s concerns about the storage and removal of his personal data. The …

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s response to the resident’s reports about the conduct of its staff.

The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . The resident also complains about the landlord’s decision not to escalate the complaint.

The complaint is about the landlord’s response to the residents’ request for compensation.

The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak at the property in July 2018 and its overall administration of her rent account; and The landlord’s handling of the …

The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.

The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the block and letting of a property during the Covid-19 pandemic. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of the fire doors; antisocial behaviour (ASB), including: vandalism of the fire doors; unauthorised visitors using the building for the use/supply …

The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during the Covid-19 pandemic. The landlord’s response to the resident’s concerns regarding the delivery and provision of the MSS during the …

This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. The landlord’s response the resident’s reports of noise nuisance from her upstairs neighbour.

The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park and parking facilities.

The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres from the landlord’s refurbishment works on the street.

The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling.

The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour in repairing the holes in the vinyl flooring; and The landlord’s complaints handling.

The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018.

The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s communication in relation to a Voluntary Right to Buy scheme, specifically, the steps it took to make tenants aware of …

The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent account. The landlord’s refusal to provide a copy of the resident’s tenancy agreement to the complainant. The level of customer …

The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for reimbursement for costs she states she incurred removing this.