Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.

The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.

The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance …

This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation to a GP letter. The landlord’s response to the resident’s concerns regarding a verbal warning she received from the Police …

The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned to her property. The resident’s claim for £4000 for emotional distress, the inconvenience and the implications of the mould on …

The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating …

The complaint is about the landlord’s handling of repairs to a heating system.

The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;

The complaint is about the landlord’s response to the residents’ reports about: The landlord’s response to the resident’s request to repair the shower rail and the operative’s behaviour. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy.

The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.

The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of …

The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by her partner in relation to this complaint. For the sake of clarity and brevity, both the resident and the representative …

The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling

The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018 leak. associated complaint.

The resident complains about the landlord’s response to her concerns about the fire exit door at the property.

The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his previous property. The resident’s reports about external works to the property. The resident’s reports about staff conduct.