Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
GreenSquareAccord Limited (202428371)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Incommunities Limited (202339712)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.
London Borough of Croydon (202407425)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The associated complaint.
London & Quadrant Housing Trust (202447088)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint.
Moat Homes Limited (202410892)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202402941)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Platform Housing Group Limited (202405280)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
St Albans City and District Council (202501155)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s …
City of Wolverhampton Council (202430978)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.
Clarion Housing Association Limited (202340162)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
London Borough of Barnet (202424785)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
Octavia Housing (202405592)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including …
Southwark Council (202343514)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a water leak.
Aster Group Limited (202341575)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
Birmingham City Council (202453351)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202344799)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
Metropolitan Thames Valley Housing (MTV) (202324724)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
Sanctuary Housing Association (202338359)
Partial Maladministration
Complaint: Estate Management
The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.
Sanctuary Housing Association (202411119)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.
South Derbyshire District Council (202425889)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.
Southern Housing (202315785)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.
A2Dominion Housing Group Limited (202339265)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to: the resident’s request for information it held about legal proceedings that commenced in 2015. the resident’s concerns that its contact was intimidating and a form of harassment. We have also investigated the …
Clarion Housing Association Limited (202323546)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.
London Borough of Hounslow (202343142)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.
Southern Housing (202340006)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202329094)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also assessed the landlord’s record keeping.
London Borough of Islington (202403833)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
Notting Hill Genesis (202338131)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.
Sanctuary Housing Association (202343098)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the lifts. Repairs to the communal door. We have also considered the landlord’s complaint handling.
Southwark Council (202424441)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: A leak from above. The formal complaint.
Southwark Council (202425793)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
Southwark Council (202426170)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
Sovereign Network Group (202428352)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets …
Sovereign Network Group (202501012)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The Guinness Partnership Limited (202453050)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Barnsley Metropolitan Borough Council (202343326)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
London Borough of Lewisham (202427559)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332554)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
London & Quadrant Housing Trust (202417670)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
Southern Housing (202407153)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. Associated complaint.
Southern Housing (202415515)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
South Tyneside Council (202314195)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Stevenage Borough Council (202321733)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint.
A2Dominion Housing Group Limited (202435969)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Abri Group Limited (202424721)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.